Connect with us

Published

on

Demaerre | Istock | Getty Images

Corporate leaders can’t “bulls—” their employees about the impact of artificial intelligence on the workforce and the ways in which the technology will affect jobs more broadly, according to one tech billionaire.

Jim Kavanaugh, the CEO of World Wide Technology (WWT), told CNBC that people are “too smart” to accept that AI won’t change the way that they manage their work and that no jobs will be eliminated due to the transformative nature of the technology.

WWT is an enterprise technology solutions provider that focuses on services such as cloud computing, IT security, data analytics, artificial intelligence, and consulting services.

“If you think you’re going to try to game this, and that you’re going to tell employees nothing’s going to change, and everything’s going to be fine, that’s just BS,” Kavanaugh said in an interview last week.

Kavanaugh noted that, though there is no playbook for how business leaders should communicate disruptive macroeconomic events, such as the Covid-19 pandemic and its impact on jobs, the job of a CEO is “to be as transparent as possible and always honest with their employees about where they stand.”

With AI, “there’s going to be all kinds of changes,” Kavanaugh added. “If I could give any advice, it’s that everybody should be a student of AI and tech and not be afraid of it.”

Even though it’s a given AI will impact the workforce, “none of us have it all completely figured out,” he said. “If anybody comes in and tells you, ‘I can tell you exactly how this is going to impact jobs and how it’s going to impact everything we’re doing,’ they’re lying. Because nobody knows.”

Kavanaugh stressed that, overall, he’s an optimist when it comes to AI’s positive impacts and its ability to improve productivity.

“Sitting there and saying, ‘I’m going to try to throw cold water on this fire, I’m going to try to put it out and ignore it,’ that’s a complete mistake.”

“I believe in embracing [AI] and learning and being realistic about it. Because there will be jobs that will be disrupted, there’s no question about that. But, for the most part, I truly believe it will be an enhancer and an accelerator of what we’re all doing,” Kavanaugh told CNBC.

Kavanaugh co-founded WWT in 1990 with fellow St. Louis, Missouri-based entrepreneur David Steward as a reseller of technology equipment. Today, WWT is a tech giant in its own right, generating revenues of $20 billion annually.

Kavanaugh currently has a net worth of $7 billion, according to real-time data from business news magazine Forbes. Prior to co-founding the company, Kavanaugh represented the U.S. national soccer team in the 1984 Summer Olympics in Los Angeles.

Is AI a job destroyer, or job creator?

The paper further noted that, in the U.S. and Europe, “roughly two-thirds of current jobs are exposed to some degree of AI automation,” while generative AI “could substitute up to one-fourth of current work.”

Kavanaugh’s not the only one who sees positive effects stemming from the use of AI in the world of work. Clara Shih, Salesforce’s head of AI, told CNBC that there are jobs that will disappear due to the disruptive impact of the technology.

Whether new technology will replace jobs is “a question that’s been asked throughout time,” Shih said, referring to the creation of automation tools in factories, farming vehicles and machinery, and the internet as examples.

“There are a subset of jobs that are going to go away,” Shih said. “The internet destroyed a lot of jobs. But then it created brand new ones that we couldn’t have even imagined in 1999.”

Ultimately, AI will be a positive force in the world of work, leading to new jobs, according to Shih. However, what our job descriptions look like might change.

“I think what we’re seeing today with AI is that everyone needs a new job description,” Shih said. “Most jobs are not going to go away, but every job is going to require a new job description.”

Last week, as part of its annual Dreamforce event, Salesforce unveiled a new AI platform, called AgentForce. Companies can use the platform to build and customize their own AI “agents,” autonomous digital workers that can help with things like customer service and employee support.

Some companies have even been actively touting the benefits of AI in reducing their overall personnel needs. For example, Swedish fintech firm Klarna said last month that it was able to slash its workforce from 5,000 to 3,800 in a single year thanks to AI, and then pay its remaining workers more.

The “buy now, pay later” pioneer told the BBC it is looking to further reduce employee numbers next year, to 2,000 people, through the use of AI in areas like marketing and customer service.

Continue Reading

Technology

Week in review: The Nasdaq’s worst week since April, three trades, and earnings

Published

on

By

Week in review: The Nasdaq's worst week since April, three trades, and earnings

Continue Reading

Technology

Too early to bet against AI trade, State Street suggests 

Published

on

By

Too early to bet against AI trade, State Street suggests 

Momentum and private assets: The trends driving ETFs to record inflows

State Street is reiterating its bullish stance on the artificial intelligence trade despite the Nasdaq’s worst week since April.

Chief Business Officer Anna Paglia said momentum stocks still have legs because investors are reluctant to step away from the growth story that’s driven gains all year.

“How would you not want to participate in the growth of AI technology? Everybody has been waiting for the cycle to change from growth to value. I don’t think it’s happening just yet because of the momentum,” Paglia told CNBC’s “ETF Edge” earlier this week. “I don’t think the rebalancing trade is going to happen until we see a signal from the market indicating a slowdown in these big trends.”

Paglia, who has spent 25 years in the exchange-traded funds industry, sees a higher likelihood that the space will cool off early next year.

“There will be much more focus about the diversification,” she said.

Her firm manages several ETFs with exposure to the technology sector, including the SPDR NYSE Technology ETF, which has gained 38% so far this year as of Friday’s close.

The fund, however, pulled back more than 4% over the past week as investors took profits in AI-linked names. The fund’s second top holding as of Friday’s close is Palantir Technologies, according to State Street’s website. Its stock tumbled more than 11% this week after the company’s earnings report on Monday.

Despite the decline, Paglia reaffirmed her bullish tech view in a statement to CNBC later in the week.

Meanwhile, Todd Rosenbluth suggests a rotation is already starting to grip the market. He points to a renewed appetite for health-care stocks.

“The Health Care Select Sector SPDR Fund… which has been out of favor for much of the year, started a return to favor in October,” the firm’s head of research said in the same interview. “Health care tends to be a more defensive sector, so we’re watching to see if people continue to gravitate towards that as a way of diversifying away from some of those sectors like technology.”

The Health Care Select Sector SPDR Fund, which has been underperforming technology sector this year, is up 5% since Oct. 1. It was also the second-best performing S&P 500 group this week.

Disclaimer

Continue Reading

Technology

People with ADHD, autism, dyslexia say AI agents are helping them succeed at work

Published

on

By

People with ADHD, autism, dyslexia say AI agents are helping them succeed at work

Neurodiverse professionals may see unique benefits from artificial intelligence tools and agents, research suggests. With AI agent creation booming in 2025, people with conditions like ADHD, autism, dyslexia and more report a more level playing field in the workplace thanks to generative AI.

A recent study from the UK’s Department for Business and Trade found that neurodiverse workers were 25% more satisfied with AI assistants and were more likely to recommend the tool than neurotypical respondents.

“Standing up and walking around during a meeting means that I’m not taking notes, but now AI can come in and synthesize the entire meeting into a transcript and pick out the top-level themes,” said Tara DeZao, senior director of product marketing at enterprise low-code platform provider Pega. DeZao, who was diagnosed with ADHD as an adult, has combination-type ADHD, which includes both inattentive symptoms (time management and executive function issues) and hyperactive symptoms (increased movement).

“I’ve white-knuckled my way through the business world,” DeZao said. “But these tools help so much.”

AI tools in the workplace run the gamut and can have hyper-specific use cases, but solutions like note takers, schedule assistants and in-house communication support are common. Generative AI happens to be particularly adept at skills like communication, time management and executive functioning, creating a built-in benefit for neurodiverse workers who’ve previously had to find ways to fit in among a work culture not built with them in mind.

Because of the skills that neurodiverse individuals can bring to the workplace — hyperfocus, creativity, empathy and niche expertise, just to name a few — some research suggests that organizations prioritizing inclusivity in this space generate nearly one-fifth higher revenue.

AI ethics and neurodiverse workers

“Investing in ethical guardrails, like those that protect and aid neurodivergent workers, is not just the right thing to do,” said Kristi Boyd, an AI specialist with the SAS data ethics practice. “It’s a smart way to make good on your organization’s AI investments.”

Boyd referred to an SAS study which found that companies investing the most in AI governance and guardrails were 1.6 times more likely to see at least double ROI on their AI investments. But Boyd highlighted three risks that companies should be aware of when implementing AI tools with neurodiverse and other individuals in mind: competing needs, unconscious bias and inappropriate disclosure.

“Different neurodiverse conditions may have conflicting needs,” Boyd said. For example, while people with dyslexia may benefit from document readers, people with bipolar disorder or other mental health neurodivergences may benefit from AI-supported scheduling to make the most of productive periods. “By acknowledging these tensions upfront, organizations can create layered accommodations or offer choice-based frameworks that balance competing needs while promoting equity and inclusion,” she explained.

Regarding AI’s unconscious biases, algorithms can (and have been) unintentionally taught to associate neurodivergence with danger, disease or negativity, as outlined in Duke University research. And even today, neurodiversity can still be met with workplace discrimination, making it important for companies to provide safe ways to use these tools without having to unwillingly publicize any individual worker diagnosis.

‘Like somebody turned on the light’

As businesses take accountability for the impact of AI tools in the workplace, Boyd says it’s important to remember to include diverse voices at all stages, implement regular audits and establish safe ways for employees to anonymously report issues.

The work to make AI deployment more equitable, including for neurodivergent people, is just getting started. The nonprofit Humane Intelligence, which focuses on deploying AI for social good, released in early October its Bias Bounty Challenge, where participants can identify biases with the goal of building “more inclusive communication platforms — especially for users with cognitive differences, sensory sensitivities or alternative communication styles.”

For example, emotion AI (when AI identifies human emotions) can help people with difficulty identifying emotions make sense of their meeting partners on video conferencing platforms like Zoom. Still, this technology requires careful attention to bias by ensuring AI agents recognize diverse communication patterns fairly and accurately, rather than embedding harmful assumptions.

DeZao said her ADHD diagnosis felt like “somebody turned on the light in a very, very dark room.”

“One of the most difficult pieces of our hyper-connected, fast world is that we’re all expected to multitask. With my form of ADHD, it’s almost impossible to multitask,” she said.

DeZao says one of AI’s most helpful features is its ability to receive instructions and do its work while the human employee can remain focused on the task at hand. “If I’m working on something and then a new request comes in over Slack or Teams, it just completely knocks me off my thought process,” she said. “Being able to take that request and then outsource it real quick and have it worked on while I continue to work [on my original task] has been a godsend.”

Continue Reading

Trending