Most sub-postmasters are still reporting issues with the Horizon IT system that led to hundreds being wrongly convicted, a survey suggests.
An inquiry into the Post Office’s Horizon accounting software, and the associated prosecution of 700 sub-postmasters for theft and false accounting, is taking place to establish a clear account of the implementation and failure of the Fujitsu-created computer program.
The inquiry carried out a survey via polling company YouGov of more than 1,000 current Post Office operators and victims of the scandal to assess how the state-owned company is operating.
The vast majority of sub-postmasters operating Post Offices (92%) reported “some form of issue” with Horizon in the last year.
More than half (57%) said they had experienced unexplained discrepancies, with 19% reporting unexplained transactions and 14% experiencing missing transactions.
When resolving those discrepancies, more were dissatisfied (48%) than satisfied (19%).
It’s five years since the Post Office apologised to sub-postmaster victims who were wrongly told they owed money to the organisation. Many lost homes, became ill, racked up significant debts and some died by suicide.
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Alan Bates married by Virgin tycoon
The discontent, however, stretched beyond Horizon issues.
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The survey found that only 15% of respondents had received a full copy of their contract from the Post Office, setting out their roles and responsibilities. More than half felt their contract terms were unfair, while one in three believed they were very unfair.
The majority also said the Post Office was not professionally managed, trustworthy, learning lessons from the past, and a good place to work.
Nearly half fund redress scheme hard to understand
Many applicants to the Horizon Shortfall Scheme (HSS) are unhappy, the survey also found. HSS was set up to provide redress to those who were forced to make up for the imaginary financial shortfalls Horizon generated.
Nearly half of scheme applicants were dissatisfied, with one in three “very dissatisfied” and 15% “fairly dissatisfied”.
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Underlying the unhappiness were problems with understanding the scheme, the speed with which applications were processed, communication from administrators, transparency and compensation fairness.
While a fifth of respondents found the scheme easy to understand, 29% said it was “quite hard” and 19% reported it was “very hard” to understand.
Bates accused ‘flimflam artists’ of delaying redress process
HSS is just one of the four schemes aiming to provide redress to those who suffered as a result of Horizon.
Recently announced is the Horizon Convictions Redress Scheme (HCRS) for sub-postmasters whose convictions were not quashed by the courts but were automatically overturned by the previous government’s Post Office Offences Act.
For those who were part of the 2019 legal case that was brought by Sir Alan, there’s the Group Litigation Order (GLO) scheme.
People who had been wrongly convicted and had the conviction overturned by the courts can apply for the Overturned Convictions Scheme.
Nigel Farage has told Sky News he “can’t be pushed or bullied” by anybody after Elon Musk said the Reform MP “doesn’t have what it takes” to lead his party.
In an interview with Sky’s political correspondent Ali Fortescue, Mr Farage said he has spoken with the billionaire owner of X since his criticism on 5 January, when Mr Musk said: “The Reform Party needs a new leader. Farage doesn’t have what it takes.”
Asked if the pair are still friends, Mr Farage said: “Of course we’re friends. He just says what he thinks at any moment in time.”
He added he has “been in touch” with Mr Musk, though wouldn’t divulge what they had discussed.
“Look, he said lots of supportive things. He said one thing that wasn’t supportive. I mean, that’s just the way it is,” Mr Farage said.
Asked if he was afraid to criticise the tech mogul, the Clacton MP said the situation was “the opposite”, and he openly disagreed with Mr Musk on his views on far-right activist Tommy Robinson.
Mr Farage said: “What he [Musk] was saying online was that effectively Tommy Robinson was a political prisoner and I wouldn’t go along with that.
“If I had gone along with that, he wouldn’t have put out a tweet that was against me.
“By the way, you know, I can’t be pushed or bullied or made to change by anybody.
“I stick to what I believe.”
Mr Musk has endorsed Robinsonand claimed he was “telling the truth” about grooming gangs, writing on X: “Free Tommy Robinson”.
But Mr Farage said that Robinson, who is serving an 18-month jail term for contempt of court, isn’t welcome in Reform UK and neither are his supporters.
He said: “If people within Reform think Tommy Robinson should be a member of Reform and play a central role in Reform, that disagreement is absolutely fundamental.
“I’ve never wanted to work with people who were active in the BNP. I’ve made that clear right throughout the last decade of my on/off political career. So that’s what the point of difference is.”
Despite their disagreement, Mr Farage said he is confident Mr Musk will continue to support Reform and “may well” still give money to it.
Mr Farage was speaking from Reform’s South East of England Conference, one of a series of regional events aimed at building up the party’s support base.
This would apply when councils seek permission to reorganise, so that smaller district authorities merge with other nearby ones to give them more sway over their area.
Mr Farage, who is hoping to make gains in the spring contests, claimed the plans are not about devolution but about “elections being cancelled”.
“I thought only dictators cancelled elections. This is unbelievable and devolution or a change to local government structures is being used as an excuse,” he said.
He claimed Tory-controlled councils are “grabbing it like it’s a life belt”, because they fear losing seats to Reform.
“It’s an absolute denial of democracy,” he added.
Mr Farage was also asked why many Reform members don’t like to speak on camera about why they support his party.
He said he did not accept there was a toxicity associated with Reform and claimed there was “institutional bias against anybody that isn’t left of centre”.
Specialist search teams, police dogs and divers have been dispatched to find two sisters who vanished in Aberdeen three days ago.
Eliza and Henrietta Huszti, both 32, were last seen on CCTV in the city’s Market Street at Victoria Bridge at about 2.12am on Tuesday.
The siblings were captured crossing the bridge and turning right onto a footpath next to the River Dee in the direction of Aberdeen Boat Club.
Police Scotland has launched a major search and said it is carrying out “extensive inquires” in an effort to find the women.
Chief Inspector Darren Bruce said: “Local officers, led by specialist search advisors, are being assisted by resources including police dogs and our marine unit.”
Aberdeenshire Drone Services told Sky News it has offered to help in the search and is waiting to hear back from Police Scotland.
The sisters, from Aberdeen city centre, are described as slim with long brown hair.
Police said the Torry side of Victoria Bridge where the sisters were last seen contains many commercial and industrial units, with searches taking place in the vicinity.
The force urged businesses in and around the South Esplanade and Menzies Road area to review CCTV footage recorded in the early hours of Tuesday in case it captured anything of significance.
Drivers with relevant dashcam footage are also urged to come forward.
CI Bruce added: “We are continuing to speak to people who know Eliza and Henrietta and we urge anyone who has seen them or who has any information regarding their whereabouts to please contact 101.”
Britain’s gas storage levels are “concerningly low” with less than a week of demand in store, the operator of the country’s largest gas storage site said on Friday.
Plunging temperatures and high demand for gas-fired power stations are the main factors behind the low levels, Centrica said.
The UK is heavily reliant on gas for its home heating and also uses a significant amount for electricity generation.
As of the 9th of January 2025, UK storage sites are 26% lower than last year’s inventory at the same time, leaving them around half full,” Centrica said.
“This means the UK has less than a week of gas demand in store.”
The firm’s Rough gas storage site, a depleted field off England’s east coast, makes up around half of the country’s gas storage capacity.