Connect with us

Published

on

No, it’s not really Apple or Microsoft popping up on your screen to tell you your computer has been infected.

It’s scammers trying to convince you to call them and divulge sensitive information, which may include passwords, bank or credit account information or Social Security numbers.

“They use the reputation of the brand [for legitimacy purposes] to make it seem more real,” said Cliff Steinhauer, director of information security and engagement at The National Cybersecurity Alliance. “Because, who doesn’t know Microsoft or Apple as a brand?”

Consumers are likely to see more of these types of scams now, in the wake of Apple’s recent release of its new iPhone. There tends to be a rise in scams when a new product or version is released because it’s easier for scammers taking advantage of news headlines to strike while the iron is hot, said Nati Tal, head of Guardio Labs, which identifies, monitors and mitigates internet security threats. “In a very small time period, they will get tons and tons of potential victims.”

The scams can affect anyone, but as has been the case with other recent tech-linked consumer crime waves, such as bitcoin ATM fraud, the elderly are especially vulnerable. Last year, nearly 18,000 victims aged 60 and over reported tech support scams to the FBI’s Internet Crime Complaint Center, making it the most widely reported kind of elder fraud in 2023. Fraud losses from tech support scams against the elderly amounted to $590 million of losses — and that’s only reported cases.

These types of scams are getting even harder to spot because of AI, especially when the scheme uses a known company logo to make it look legit. Here’s what people should know to protect themselves from scams targeting commonly used, trusted tech brands:

Never assume any online ad is authentic

People can be duped in a number of ways. One way is malvertising, in which bad actors pay for ads on search engines like Google or Microsoft’s Bing. These rogue ads can appear as sponsored content, or in small print as an ad, during a search engine query.

So, for example, a consumer searching for “Microsoft support” might be shown a fake Microsoft ad with a number to call. By calling this number, people are playing right into scammers’ hands, according to Malwarebytes, which has identified a number of these schemes. Malwarebytes also uncovered a malicious ad campaign targeting Mac users looking for support or extended warranty from Apple.

“People have all sorts of issues with their computers and they look for help, but a lot of the time the numbers they find will be a scammer’s number, not the real one,” said Jérôme Segura, senior director of research at Malwarebytes.

Pop-ups, emails from brands you know are often suspect

Tech scams also ensnare unsuspecting consumers through phishing emails for renewal offers that seem to come from legit places, including Microsoft, McAfee, PayPal and Norton. These emails could be laced with malware if users click on a link, or they could be phishing attempts to get more information from the individual. Sometimes simply opening the attachment could infect a consumer’s computer with malware. 

The other type of tech-support scam happens when a window pops up on a user’s computer to warn of an “infection.”

There’s often audio associated with this type of scam to instill a sense of urgency for consumers to call the number listed in the pop-up. There may also be a button that says “return to safety,” but when clicked, what was a regular browser window — with the address bar and window title visible — becomes a full-screen page, with a message about not rebooting the computer because it’s infected, Segura said.

“Imagine being the user and hearing the non-stop audio playing in the background saying your computer is compromised. This is very stressful and it will lead people to make a bad decision in calling the fake phone number,” he said.

Once people call, they often are manipulated into sharing personal information such as their credit card number or giving scammers access to their computer.

How to click without getting into online trouble

For starters, consumers should avoid clicking on sponsored ads obtained during a Google or Bing query. (Hint: These often appear at the top of the search results page, but they can also appear further down, so look out for the word “sponsored” or “ad” depending on the search engine.) Consumers should also avoid clicking on random links sent in an email, even if they think they know the sender. And don’t open attachments unless you’re sure you know what’s being sent.

In the case of a pop-up warning of a computer virus, Segura said the general rule is to only click on the browser’s own icons which are typically at the very top right corner. “Never click on any other ‘X’ within the web page itself, as it is fake,” he said. 

If people do click on the X or have clicked on “return to safety,” the webpage will likely go into full-screen mode. “If that happens, you must first exit out of full screen by long pressing on the keyboard’s escape button (Esc) and only then can you finally X out,” Segura said. 

Internet browsers come with basic protections, so be sure to keep your browsers updated. You might also want to install a free, or paid-protection service that covers multiple types of threats. 

What to do if you fall for a tech scam

Next steps depend on the type of information you shared with scammers. If, for instance, you called a number for “Microsoft” or “Apple” and gave usernames and passwords, change those. If you only shared your name, address and phone number, it’s not necessary to do anything because this information is readily available to scammers through data brokers, Jim Routh, chief trust officer at identity security company Saviynt, explained in an email. 

Consumers who share their credit card number, expiration date and CVV, should call their credit card company’s fraud line to report the incident and request a new credit card be overnighted.

If credentials are shared with the fraudster for other online accounts, the password for each should be immediately changed. It’s also advisable for consumers to freeze their credit with each of the three primary credit bureaus, Equifax, Experian and TransUnion. This is a good practice to do for your whole family and especially for children under 18, even in the absence of a particular threat. It’s also advisable to place a fraud alert with one of the credit bureaus, which will relay the information to all three.

People who are concerned they installed malware who don’t have anti-virus protection should choose a reputable brand and install it, Routh said. If they lack technical sophistication, they can call the Geek Squad or a similar service to scan the workstation and find the malware to remove. Consumers who have given remote computer access to scammers should bring their device to a service professional for assistance, he added.

Continue Reading

Technology

Former Microsoft CEO Steve Ballmer says, as shareholder, tariffs are ‘not good’

Published

on

By

Former Microsoft CEO Steve Ballmer says, as shareholder, tariffs are 'not good'

President Trump’s new tariffs on goods that the U.S. imports from over 100 countries will have an effect on consumers, former Microsoft CEO Steve Ballmer told CNBC on Friday. Investors will feel the pain, too.

Microsoft’s stock dropped almost 6% in the past two days, as the Nasdaq wrapped up its worst week in five years.

“As a Microsoft shareholder, this kind of thing is not good,” Ballmer said, in an interview with Andrew Ross Sorkin that was tied to Microsoft’s 50th anniversary celebration. “It creates opportunity to be a serious, long-term player.”

Ballmer was sandwiched in between Microsoft co-founder Bill Gates and current CEO Satya Nadella for the interview.

“I took just enough economics in college — that tariffs are actually going to bring some turmoil,” said Ballmer, who was succeeded by Nadella in 2014. Gates, Microsoft’s first CEO, convinced Ballmer to join the company in 1980.

Gates, Ballmer and Nadella attended proceedings at Microsoft’s Redmond, Washington, campus on Friday to celebrate its first half-century.

Between the tariffs and weak quarterly revenue guidance announced in January, Microsoft’s stock is on track for its fifth straight month of declines, which would be the worst stretch since 2009. But the company remains a leader in the PC operating system and productivity software markets, and its partnership with startup OpenAI has led to gains in cloud computing.

“I think that disruption is very hard on people, and so the decision to do something for which disruption was inevitable, that needs a lot of popular support, and nobody could game theorize exactly who is going to do what in response,” Ballmer said, regarding the tariffs. “So, I think citizens really like stability a lot. And I hope people — individuals who will feel this, because people are feeling it, not just the stock market, people are going to feel it.”

Ballmer, who owns the Los Angeles Clippers, is among Microsoft’s biggest fans. He said he’s the company’s largest investor. In 2014, shortly after he bought the basketball team for $2 billion, he held over 333 million shares of the stock, according to a regulatory filing.

“I’m not going to probably have 50 more years on the planet,” he said. “But whatever minutes I have, I’m gonna be a large Microsoft shareholder.” He said there’s a bright future for computing, storage and intelligence. Microsoft launched the first Azure services while Ballmer was CEO.

Earlier this week Bloomberg reported that Microsoft, which pledged to spend $80 billion on AI-enabled data center infrastructure in the current fiscal year, has stopped discussions or pushed back the opening of facilities in the U.S. and abroad.

JPMorgan Chase’s chief economist, Bruce Kasman, said in a Thursday note that the chance of a global recession will be 60% if Trump’s tariffs kick in as described. His previous estimate was 40%.

“Fifty years from now, or 25 years from now, what is the one thing you can be guaranteed of, is the world needs more compute,” Nadella said. “So I want to keep those two thoughts and then take one step at a time, and then whatever are the geopolitical or economic shifts, we’ll adjust to it.”

Gates, who along with co-founder Paul Allen, sought to build a software company rather than sell both software and hardware, said he wasn’t sure what the economic effects of the tariffs will be. Today, most of Microsoft’s revenue comes from software. It also sells Surface PCs and Xbox consoles.

“So far, it’s just on goods, but you know, will it eventually be on services? Who knows?” said Gates, who reportedly donated around $50 million to a nonprofit that supported Democratic nominee Kamala Harris’ losing campaign.

— CNBC’s Alex Harring contributed to this report.

WATCH: There will be many LLM winners, says infrastructure investor Morrison

Continue Reading

Technology

AppLovin can offer TikTok ‘much stronger bid than others,’ CEO says

Published

on

By

AppLovin can offer TikTok 'much stronger bid than others,' CEO says

Piotr Swat | Lightrocket | Getty Images

AppLovin CEO Adam Foroughi provided more clarity on the ad-tech company’s late-stage effort to acquire TikTok, calling his offer a “much stronger bid than others” on CNBC’s The Exchange Friday afternoon.

Foroughi said the company is proposing a merger between AppLovin and the entire global business of TikTok, characterizing the deal as a “partnership” where the Chinese could participate in the upside while AppLovin would run the app.

“If you pair our algorithm with the TikTok audience, the expansion on that platform for dollars spent will be through the roof,” Foroughi said.

The news comes as President Trump announced he would extend the deadline a second time for TikTok’s Chinese-owned parent company ByteDance to sell the U.S. subsidiary of TikTok to an American buyer or face an effective ban on U.S. app stores. The new deadline is now in June, which, as Foroughi described, “buys more time to put the pieces together” on AppLovin’s bid. 

“The president’s a great dealmaker — we’re proposing, essentially an enhancement to the deal that they’ve been working on, but a bigger version of all the deals contemplated,” he added.

AppLovin faces a crowded field of other interested U.S. backers, including Amazon, Oracle, billionaire Frank McCourt and his Project Liberty consortium, and numerous private equity firms. Some proposals reportedly structure the deal to give a U.S. buyer 50% ownership of the company, rather than a complete acquisition. The Chinese government will still need to approve the deal, and AppLovin’s interest in purchasing TikTok in “all markets outside of China” is “preliminary,” according to an April 3 SEC filing.

Correction: A prior version of this story incorrectly characterized China’s ongoing role in TikTok should AppLovin acquire the app.

WATCH: AppLovin CEO Adam Foroughi on its bid to buy TikTok

AppLovin CEO Adam Foroughi on its bid to buy TikTok

Continue Reading

Technology

Trump’s tariff rates for other countries radically larger than World Trade data

Published

on

By

Trump's tariff rates for other countries radically larger than World Trade data

U.S. President Donald Trump speaks during an event announcing new tariffs in the Rose Garden at the White House in Washington, April 2, 2025.

Chip Somodevilla | Getty Images

President Donald Trump announced an aggressive, far-reaching “reciprocal tariff” policy this week, leaving many economists and U.S. trade partners to question how the White House calculated its rates.

Trump’s plan established a 10% baseline tariff on almost every country, though many nations such as China, Vietnam and Taiwan are subject to much steeper rates. At a ceremony in the Rose Garden on Wednesday, Trump held up a poster board that outlined the tariffs that it claims are “charged” to the U.S., as well as the “discounted” reciprocal tariffs that America would implement in response.

Those reciprocal tariffs are mostly about half of what the Trump administration said each country has charged the U.S. The poster suggests China charges a tariff of 67%, for instance, and that the U.S. will implement a 34% reciprocal tariff in response.

However, a report from the Cato Institute suggests the trade-weighted average tariff rates in most countries are much different than the figures touted by the Trump administration. The report is based on trade-weighted average duty rates from the World Trade Organization in 2023, the most recent year available.

The Cato Institute says the 2023 trade-weighted average tariff rate from China was 3%. Similarly, the administration says the EU charges the U.S. a tariff of 39%, while the 2023 trade-weighted average tariff rate was 2.7%, according to the report.

In India, the Trump administration claims that a 52% tariff is charged against the U.S., but Cato found that the 2023 trade-weighted average tariff rate was 12%.

Many users on social media this week were quick to notice that the U.S. appeared to have divided the trade deficit by imports from a given country to arrive at tariff rates for individual countries. It’s an unusual approach, as it suggests that the U.S. factored in the trade deficit in goods but ignored trade in services.

The Office of the U.S. Trade Representative briefly explained its approach in a release, and stated that computing the combined effects of tariff, regulatory, tax and other policies in various countries “can be proxied by computing the tariff level consistent with driving bilateral trade deficits to zero.”

If trade deficits are persistent because of tariff and non-tariff policies and fundamentals, then the tariff rate consistent with offsetting these policies and fundamentals is reciprocal and fair,” the USTR said in the release.

There is at least a 60% chance of recession if Trump's tariffs stick, says JPMorgan's David Kelly

Continue Reading

Trending