Thousands of staff who risked their lives working in hospitals during the pandemic still haven’t been given the COVID bonus awarded to NHS staff last year.
Generally, it is lower-paid staff who have missed out, and campaigners say a high proportion are female and from ethnic minorities.
Sky News has surveyed outsourcing companies which employ cleaners, porters and caterers within the NHS and found while some have paid their staff the £1,600 award, others haven’t.
Much depends on what kind of contract the worker is under as to whether the company was able to claim money off the Department of Health. Unions say this is symptomatic of how staff in hospitals are losing their rights.
Dima Hooper, 57, is a member of the catering staff at Homerton Hospital in east London, employed by outsourcing company ISS.
In 2021, she nearly died from COVID and ended up on a ventilator in intensive care at the Royal Free Hospital in north London where Sky News filmed her recovery.
Image: Dima Hooper, an NHS caterer, told Sky News in 2021 she was ‘just lucky I’m alive’
Dima who has been left with long COVID says she “definitely” contracted the illness at work, and it is unfair that she hasn’t been paid the bonus.
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She said: “A lot of us risked our lives during that time, working six days a week, 12 hours a day through that period.
“Some people lost their lives. Some people can’t work anymore. I just think it’s not fair because we (were) all there at the same time, doing the work.”
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Hospitals were the trenches of the COVID battle and anyone who witnessed it would remember the caterers delivering food to wards, the cleaners rubbing every surface armed with antiseptic spray, and the porters keeping spirits up, but also taking the dead to the hospital morgue.
It is these staff, who are often on non-NHS contacts, who are therefore excluded from the bonus.
Some of Dima’s fellow caterers at Homerton did get the bonus, if their contract dated back before catering was outsourced, and they remained on what is called an “Agenda for Change” contract.
ISS say their staff “typically” don’t qualify, and it’s the same for many other big companies in this market.
Outside Homerton Hospital, we spoke to a group of campaigners calling for the work to be taken back in-house, with a petition signed by over 500 staff members at the hospital, outraged their colleagues didn’t get the bonus.
Retired Union worker George Binette said: “It is overwhelmingly women and overwhelmingly, frankly, black women who have not received this bonus, despite the fact that they were facing many of the same risks in terms of contracting the virus during the course of the pandemic.”
Occupational therapist Diana Swingler, who got the bonus, added: “They are a crucial part of the team. We are all one team, and that’s why it’s all the more shocking that they’re being treated differently and unequally.”
ISS told Sky News: “Typically ISS employees are outside the scope of government NHS benefits, however, eligible employees at Homerton University Hospital have received a non-consolidated payment in line with additional funding and criteria from the government.
“We value the contribution of every ISS team member and remain in discussions with relevant parties to extend this to all ISS employees working alongside the NHS.”
We approached other companies in this field. Serco which supports 18 hospitals with porters, cleaners and caterers says it has paid staff “where appropriate funding has been provided”.
Another big player in hospital catering Aramark UK has “not received any government funding to pay bonuses” to their NHS employees.
Yet, all 1,675 Essentia staff working at Guys and St Thomas’s NHS Foundation Trust got the bonus because they are “part of the trust workforce”.
Mitie, which works with over 40 NHS Trusts, told us: “We have always argued strongly on behalf of our colleagues for parity of treatment with their NHS peers and we’re pleased that funding was confirmed for this payment earlier this year.”
The GMB Union says this only happened after 97% of GMB members at St George’s Hospital, south London, backed action in an indicative strike ballot.
It all adds up to a confusing hotchpotch, where it seems a lot depends on what kind of contact staff members have and how closely linked it is to the NHS “Agenda For Change” pay deal for those directly employed by the NHS.
Rachel Harrison from the GMB Union believes “tens of thousands if not hundreds of thousands of workers”, have not got the bonus.
She added: “Ultimately, it is down to the extent of privatisation across the NHS and that is why we are urging the new Labour government to honour their pledge and get everybody back in-house and back on NHS contacts.”
Image: GMB Union’s Rachel Harrison calls on Labour to honour the COVID bonus for all NHS workers
The Department of Health and Social Care says it provided funding for over 27,000 staff in non-NHS organisations to receive the bonus, but it’s clear that thousands still didn’t qualify under the terms of their contracts.
A DHSC spokesperson said: “Independent organisations providing NHS services are responsible for their own terms and conditions of employment, including pay scales and any non-consolidated pay awards they choose to make.
“Non-NHS organisations were able to apply to be reimbursed for the non-consolidated payments to eligible staff after the department stepped in to provide funding to help deliver them.”
Outside Homerton Hospital, caterer Sandra McCarthy, who didn’t get the bonus, summed up the feeling.
Describing the weeks that people came on to their doorsteps to clap for NHS workers, she said “It’s like people clapped for the others and left us out.”
“It makes me sad. We left when our country had the troubles so we should have in this world… the humanity”.
We’re sitting in a cafe in Tamworth and Noor, 19, is explaining how it feels to know there are people in the town who don’t want him here.
Noor is from Afghanistan and came to the UK on a small boat.
The cafe is close to the asylum hotel where he’s staying.
Image: The group met in a cafe in Tamworth
He’s agreed to come along with four other men from the hotel to speak to locals about the concern in the town over the Staffordshire hotel being used to house asylum seekers.
There was a peaceful demonstration outside the hotel last month. But last year, a protest here turned ugly. Windows were smashed, petrol bombs thrown, and part of the hotel was set alight.
Among the locals in the cafe is Tom, 25, who reveals he was at both protests.
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Image: Tom (left) has attended anti-migration protests in Tamworth
He says he was persuaded to go by friends and explains to the group why they decided to go.
“They were annoyed, angry, fuming that the government had let them [asylum seekers] live in a hotel,” he says.
Noor, who speaks the best English of the asylum seekers in the group, replies: “What did we do wrong?”
Image: Noor says he is upset by people who do not want him in the UK
“Your government accepts us as asylum seekers,” he continues.
Tom thinks. “I’m more annoyed with the government than you guys,” he tells them.
‘A place to get the golden ticket’
Noor explains to the group how he ended up in the UK. He left Afghanistan four years ago with his family but they were separated on the journey. He doesn’t know where they are.
Heather, a 29-year-old local accountant, speaks up.
Image: Heather says protests outside hotels makes asylum seekers fearful
“When people protest, I’m like, why don’t you protest near the government?” she asks. “Why don’t you take your issue to them rather than being outside the hotel?”
“Those asylum seekers aren’t going to change the policy at all,” she adds. “It’s just going to make them fearful.”
Each of the locals in the cafe has their own take on why some don’t like the asylum seekers living in their town.
“I think they feel like they’re living better than the British people, some of them, and it’s almost like they feel offended,” says Andrew, 47.
“Some people in the UK see how the asylum seekers are coming over to Britain because they see it as a place to get the golden ticket,” he adds.
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10:54
UK’s unprecedented immigration figures
Heather agrees. She says the NHS is a draw and the UK also has “different border control regulations that might be seen as weaker than in some other countries”.
“You get to stay in a hotel,” she tells the asylum seekers. “You get the free health care. And so I think that’s why they’re a little bit annoyed.”
Noor replies: “One thing I should tell you is that when we cross the English Channel, it means we don’t care about our life. It’s very dangerous.”
Image: Noor and four other asylum seekers joined the meeting
Links to the UK
I’m keen to know why they chose to come to Britain. Noor tells the group it’s because he has a relative here and speaks the language.
Azim, 22, who is also from Afghanistan, says he came here because people in the UK “have respect to Islam”.
He also has a family member here.
Image: Azim says people in the UK are respectful of Islam
I ask them if they could have claimed asylum in France, but Noor says his “only hope was England”.
He says it’s “better for education” here. All the men agree it’s seen as the better place to come.
The conversation moves to the protests this summer which began in Epping, Essex, after an asylum seeker there was charged with sexually assaulting a schoolgirl – an offence he has now been convicted of.
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56:38
In full: The Immigration Debate
Noor believes British people have a right to be angry about that. He tells the group he believes that asylum seekers who commit crimes “should get back to their country”.
“We also [do] not support them,” he says.
Over the course of the meeting, the mood becomes more relaxed. People with different views find some common ground.
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Immigration Debate audience have their say
Noor tells the group that if things improve in Afghanistan he would like to go back there one day.
If not, he hopes he’ll stay in the UK and earn enough to repay in taxes the bill for the hotel he’s staying in now.
It has been a frank exchange. Some in this town will never want asylum seekers here and people like Noor and Azim know it.
But they were placed here by the Home Office and can only wait until their asylum claims are processed.
“Mum is teaching yoga and English to her cellmates in Iranian prison.”
It’s now over eight months since British couple Lindsay and Craig Foreman were detained in Iran.
Last week, during a long-awaited visit from British ambassador Hugo Shorter, it was confirmed that the pair continue to endure tough conditions with no indication of how – or when – the legal process will proceed.
“They’re both coping, making the best of a bad situation. They’re in conditions you can’t even imagine.”
Image: Lindsay Foreman with son Joe Bennett. Pic: Family handout
Speaking to Sky News, their son Joe Bennett explained how the couple have been crammed into cells with more than 50 other prisoners, while suffering constant back pain caused by metal bunk beds.
“The beds are stacked three high. It’s unsanitary. It’s hot. There are often power outages and they’re in 50-degree heat.”
Image: Craig and Lindsay Foreman. Pic: Family handout
Lindsay and Craig, both 52, were arrested in early January in Iran, as they crossed the country on motorbikes as part of an around-the-world adventure. The couple had left Spain just a few weeks earlier and were aiming to drive all the way to Australia.
They were charged with espionage and have been transferred to various prisons around Iran, with little information provided to British diplomatic staff about their whereabouts.
Joe and the rest of the family have only managed to speak to their parents once on the phone. “In a brief conversation that I had with my mum, we managed to share a laugh and a lot of tears as well. But it’s a test of time, how long they can keep this up for.”
Image: Pic: Family handout
The UK ambassador’s meeting with Craig was the first in over four months, and despite suffering from untreated dental pain, he quipped about becoming a “reluctant Arsenal supporter” while watching football on television with other prisoners.
The couple were previously held together in a facility in the Iranian city of Kerman but have been moved to separate prisons in the capital, Tehran. Family members are calling on the Iranians to move Lindsay into the same facility where Craig is being detained.
Image: Pic: Family handout
Their son acknowledged in his interview with Sky News that he was frustrated with his parents when they were arrested in January. Family members had urged them not to travel through the country.
“I had that natural reaction that some of the public do – why did they go? It’s idiotic, you’re going against the advice, and it serves them right. That’s fair enough when you don’t know them [but] just picture your parents having a bit of a sense of adventure… it’s a different story.”
The Foreign, Commonwealth and Development Office says it is “deeply concerned” about the couple, adding, “we continue to raise this case directly with the Iranian authorities”.
Members of the Foreman family are urging the British government and the new foreign secretary, Yvette Cooper, to take direct action to improve harsh prison conditions and urgently organise for Lindsay and Craig’s release.
“I need them home, you know, and I need them home as soon as possible. We need them, the family miss them dearly – so we’re going to do everything we can to make that possible.”
The security services expressed concern about the appointment of Lord Mandelson as ambassador to Washington, but No 10 went ahead anyway, Sky News understands.
Downing Street today defended the extensive vetting process which senior civil servants go through in order to get jobs, raising questions about whether or not they missed something or No 10 ignored their advice.
Sky News has been told by two sources that the security services did flag concerns as part of the process.
No 10 did not judge these concerns as enough to stop the ambassadorial appointment.
It is not known whether all of the detail was shared with Prime Minister Sir Keir Starmer personally.
Sky News has been told some members of the security services are unhappy with what has taken place in Downing Street.
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Lord Mandelson is close to Sir Keir’s chief of staff, Morgan McSweeney, who is known to have been keen on the appointment – and the pair spoke regularly.
No 10 says the security vetting process is all done at a departmental level with no No 10 involvement.
Shadow foreign secretary Priti Patel described the revelations as “extraordinary”.
“For Keir Starmer, and his Chief of Staff Morgan McSweeney, to have appointed Lord Mandelson despite concerns being raised by the security services shows a blatant disregard of all national security considerations and their determination to promote their Labour Party friends,” she said in a statement.
“Starmer leads a crisis riddled government consumed by a chaos of his own making, because he puts his Party before the needs of our country.
“The country deserves the honest truth this spineless prime minister refuses to give them.”
Image: Priti Patel described the revelations as ‘extraordinary’.
The prime minister, who selected Lord Mandelson for the role, made the decision after new emails revealed the Labour peer sent messages of support to Epstein even as he faced jail for sex offences in 2008.
In one particular message, Lord Mandelson had suggested that Epstein’s first conviction was wrongful and should be challenged.
The Foreign Office said the emails showed “the depth and extent of Peter Mandelson’s relationship with Jeffrey Epstein is materially different from that known at the time of his appointment”.
The decision to sack the diplomat was made by the prime minister and Foreign Secretary Yvette Cooper on Thursday morning, Sky News understands.
This was after Sir Keir had reviewed all the new available information last night.
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Harriet Harman, Ruth Davidson, and Beth Rigby react to the news of Lord Mandelson’s sacking.
It comes after a string of allegations around the diplomat’s relationship with Epstein, which emerged in the media this week, including a 2003 birthday message in which he called the sex offender his “best pal”.
Further allegations were then published in The Telegraph on Wednesday morning, suggesting that Lord Mandelson had emailed Epstein to set up business meetings following the latter’s conviction for child sex offences in 2008.
Additional emails were then published detailing how the diplomat wrote to Epstein the day before he went to prison in June 2008 to serve time for soliciting sex from a minor. Lord Mandelson said: “I think the world of you.”