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Water firms in England and Wales have been ordered to return £157.6m to customers due to their poor performance.

Ofwat said the money would come off bills for households and businesses in 2025-26, with the total rebates set to be calculated in December.

Last year, the water regulator ordered firms to repay £114m as part of a similar move.

Ofwat said the results of its annual report on water company performance showed “disappointing results” and that money alone was not enough to address the problems facing the industry.

The regulator also warned that firms were “falling further behind on key targets”, with nine out of 11 suppliers experiencing an increase in “pollution incidents” in 2023.

It comes as water bills in England and Wales are set to rise by an average of 21% over the next five years.

Ofwat’s chief executive David Black said: “This year’s performance report is stark evidence that money alone will not bring the sustained improvements that customers rightly expect.

“It is clear that companies need to change and that has to start with addressing issues of culture and leadership. Too often we hear that weather, third parties or external factors are blamed for shortcomings.”

He added: “Companies must implement actions now to improve performance, be more dynamic, agile and on the front foot of issues. And not wait until the government or regulators tell them to act.”

Ofwat’s report also found that while there had been progress made on leaks, firms had only managed a 6% annual reduction – against a target of 16% by 2025.

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However, four water companies – South East Water, South West Water, Thames Water and Yorkshire Water – were upgraded by the regulator from “lagging behind” to “average”, but it said performance improvements were inconsistent across the sector.

Anglian Water, Welsh Water and Southern Water were all categorised as “lagging behind”.

No firm managed to achieve the regulator’s top rating of “leading”.

Matthew Topham from We Own It, which is campaigning for the nationalisation of the water industry, said: “Today’s action, while a welcome respite from skyrocketing bills, exposes the Catch-22 at the heart of water privatisation.

“Water firms, which desperately need cash to stay afloat, let alone invest to end sewage pollution, will rightly hand back millions they’ve unfairly taken from the public.

“[But] rather than punishing the shareholders behind these failures, our rivers and seas will suffer from even greater underfunding, and the public from future bill hikes in following years, to cover these costs.”

Earlier this summer, the regulator announced it was investigating all wastewater companies due to concerns that some may not be meeting their obligation to minimise pollution.

In August, Ofwat announced that three firms – Northumbrian Water, Thames Water and Yorkshire Water – were facing a combined fine of £168m for a series of failings, including over sewage treatment.

Last year, industry body Water UK apologised on behalf of firms for “not acting quickly enough” on spills.

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From August: Water firms ‘need to change’

Years of under-investment by privately-run firms combined with ageing water infrastructure, a growing population and more extreme weather caused by climate change have seen the quality of England’s rivers, lakes and oceans plummet in recent years.

Some water utilities are also creaking under high levels of debt or face criticism over dividends to shareholders and executive bonuses.

Environment Secretary Steve Reed said: “Our waterways should be a source of national pride, but years of pollution and underinvestment have left them in a perilous state.

“The public deserves better. That’s why we are placing water companies under special measures through the Water Bill, which will strengthen regulation including new powers to ban the payment of bonuses for polluting water bosses and bring criminal charges against persistent law breakers.

“We will be carrying out a full review of the water sector to shape further legislation that will fundamentally transform how our entire water system works and clean up our rivers, lakes and seas for good.”

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Annabel Rook death: Man charged with murder of woman found stabbed after gas explosion

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Annabel Rook death: Man charged with murder of woman found stabbed after gas explosion

A man has been charged with the murder of a 46-year-old woman found stabbed following a gas explosion at a house in London.

Clifton George, 44, will appear at Thames Magistrates’ Court on Monday.

He has also been charged with arson with intent to endanger life, the Metropolitan Police said.

Charity worker Annabel Rook was found fatally injured at a property in Dumont Road, Stoke Newington, northeast London, just before 5am on Tuesday.

In a statement following her death, Ms Rook’s family said they were “struggling to come to terms with this terrible tragedy”.

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“We have lost our beautiful daughter, sister, friend and mother. Annabel was a truly wonderful woman,” the tribute read.

“She touched the hearts of so many.

“She gave her life to helping the vulnerable and the disadvantaged whether it was in refugee camps in Africa or setting up MamaSuze in London, to enhance the lives of survivors of forced displacement and gender-based violence.”

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The telling words that Starmer could – and couldn’t – say about US strikes on Iran

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The telling words that Starmer could - and couldn't - say about US strikes on Iran

When I got to Chequers on Sunday, the prime minister had clearly been up for most of the night and hitting the phones all morning with calls to fellow leaders in Europe and the Middle East, as he and others scrambled to try to contain a very dangerous situation. 

His primary message was to try to reassure the public that the UK government was working to stabilise the region as best it could and press for a return to diplomacy.

But what struck me in our short interview was not what he did say but what he didn’t – what he couldn’t – say about the US strikes.

It was clear from his swerve on the question of whether the UK supported the strikes that the prime minister neither wanted to endorse US strikes nor overtly criticise President Donald Trump.

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Starmer reacts to US strikes on Iran

Instead, his was a form of words – repeated later in a joint statement of the E3 (the UK, Germany and France) – to acknowledge the US strikes and reiterate where they can agree: the need to prevent Iran having a nuclear weapon.

He also didn’t want to engage in the very obvious observation that President Trump simply isn’t listening to Sir Keir Starmer or other allies, who had been very publicly pressing for de-escalation all week, from the G7 summit in Canada to this weekend as European countries convened talks in Geneva with Iran.

Donald Trump and Sir Keir Starmer in Canada. Pic Reuters
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Donald Trump and Sir Keir Starmer at the G7 in Canada last week. Pic: Reuters

It was only five days ago that the prime minister told me he didn’t think a US attack was imminent, when I asked him what was going on following President Trump’s abrupt decision to quit the G7 early and convene his security council at the White House.

When I asked him if he felt foolish or frustrated that Trump had done that and didn’t seem to be listening, he told me it was a “fast moving situation” with a “huge amount of discussions in the days since the G7” and said he was intensely pressing his consistent position of de-escalation.

What else really could he say? He has calculated that criticising Trump goes against UK interests and has no other option but to press for a diplomatic solution and work with other leaders to achieve that aim.

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What is Operation ‘Midnight Hammer’?

Before these strikes, Tehran was clear it would not enter negotiations until Israel stopped firing missiles into Iran – something Israel is still saying it is not prepared to do.

The US has been briefing that one of the reasons it took action was because it did not think the Iranians were taking the talks convened by the Europeans in Geneva seriously enough.

It is hard now to see how these strikes will not serve but to deepen the conflict in the Middle East and the mood in government is bleak.

Iran will probably conclude that continuing to strike only Israel in light of the US attacks – the first airstrikes ever by the US on Iran – is a response that will make the regime seem weak.

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What next after US-Iran strikes?

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But escalation could draw the UK into a wider conflict it does not want. If Iran struck US assets, it could trigger Article 5 of NATO (an attack on one is an attack on all) and draw the UK into military action.

If Iran chose to attack the US via proxies, then UK bases and assets could be under threat.

The prime minister was at pains to stress on Sunday that the UK had not been involved in these strikes.

Meanwhile, the UK-controlled airbase on Diego Garcia was not used to launch the US attacks.

There was no request to use the Diego Garcia base, the president moving unilaterally, underlining his disinterest in what the UK has to say.

The world is waiting nervously to see how Iran might respond, as the PM moves more military assets to the region while simultaneously hitting the phones.

The prime minister may be deeply opposed to this war, but stopping it is not in his gift.

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GPs can prescribe weight loss jabs on the NHS from today – but strict eligibility criteria in place

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GPs can prescribe weight loss jabs on the NHS from today - but strict eligibility criteria in place

GPs will be able to prescribe weight loss jabs on the NHS from today.

About 220,000 people with the “greatest need” are set to receive Mounjaro – with strict criteria for the first year of the rollout.

Initially, only those with a body mass index of over 40 who have at least four other health problems linked to obesity will be eligible.

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Can you get pregnant when on weight loss drugs?

Some doctors have raised concerns about the additional workload this new programme will bring, while pharmacists fear it could lead to supply shortages.

While an estimated 1.5 million people are now taking weight loss drugs across the UK, they could previously only be accessed through specialist services or private prescriptions.

Dr Claire Fuller from NHS England said: “We urgently need to address rising levels of obesity and prioritise support for those who are experiencing severe ill health – and greater access to weight loss drugs will make a significant difference to the lives of those people.”

She added: “While not everyone will be eligible for weight loss drugs, it’s important that anyone who is worried about the impact of their weight on their health discusses the range of NHS support available with their healthcare professional.”

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Weight loss drugs ‘changing way we see obesity’

The chairwoman of the Royal College of GPs welcomed NHS England’s decision to pursue a phased rollout, and said current workloads must be factored in to ensure the jabs can be prescribed safely.

Professor Kamila Hawthorne went on to say: “While weight loss medications have a lot of potential benefits for patients who are struggling to lose weight and who meet all the clinical criteria for a prescription, they mustn’t be seen as a ‘silver bullet’ to aid weight loss.

“We also need to see a focus on prevention, stopping people becoming overweight in the first place so they don’t require a medical intervention later.”

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‘How I tried to get weight loss drugs’

Her remarks were echoed by the National Pharmacy Association’s chairman Olivier Picard, who says “prescribing these medications alone misses the point”.

He argued that they need to be part of a comprehensive strategy that includes lifestyle coaching, exercise and nutritional guidance – but many GPs currently “lack the bandwidth” to provide this support.

“As a result, we could end up in a situation where patients are prescribed the medication, lose weight, and then experience rebound weight gain once the course ends – simply because the foundational lifestyle changes weren’t addressed,” Mr Picard added.

Estimates suggest about 29% of the adult population is obese.

Health Secretary Wes Streeting says the government “is determined to bring revolutionary modern treatments to everyone who needs them, not just those who can afford to pay”.

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