Microsoft CEO Satya Nadella speaks at a company event on artificial intelligence technologies in Jakarta, Indonesia, on April 30, 2024.
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LONDON — Microsoft will allow businesses to start making their own autonomous artificial intelligence agents starting next month, taking the fight back to Salesforce, which introduced its own configurable agentic AI tools in September.
At its “AI Tour” event in London on Monday, Microsoft revealed plans to allow organizations to create their own autonomous agents within Copilot Studio, the U.S. tech giant’s platform for customizing and building so-called “copilot” assistants.
These agents had previously been available in private preview after Microsoft announced them initially in May. Starting next month, they’ll move into public preview, meaning more organizations can start building AI agents of their own.
AI agents can act as virtual workers that can carry out a series of tasks without supervision. They are touted as a major evolution of large language model-based AI from chat interfaces, creating an experience that blends more seamlessly into the background.
Beyond adding the ability to create autonomous agents in Copilot Studio, Microsoft said it would also launch 10 new autonomous agents in Dynamics 365, the company’s suite of enterprise resource planning and customer relationship management apps.
Microsoft plans to introduce new agents in Dynamics 365 for sales, service, finance and supply chain teams.
How can AI agents be used?
Jared Spataro, Microsoft’s corporate vice president of modern work and business applications, on Monday displayed an example of an AI agent developed at consulting firm McKinsey.
The agent was shown as it parsed out an email to find out what the communication is about, checked its history, mapped it to industry-standard terms, and then found the right person in the firm to take the next step before writing and summarizing a response.
It may seem like “magic,” but the firm was able to develop its own AI agent just by using human language, not programming languages, according to Spataro.
Microsoft demonstrated how its autonomous AI agents work. In this example, a customer service agent receives a request for help on an order. The agent collects contextual data on the order and compares the issue with other common product problems. Then, after retrieving all the information, the AI sends a follow-up email.
Microsoft
“We’re excited about this because of the business value it can drive,” he noted, adding that McKinsey found it could reduce lead time by as much as 90%.
Competition is fierce
Microsoft is doubling down on AI agents at a time when competition is intensifying up in the red-hot artificial intelligence space.
Last month, at its annual Dreamforce showcase in San Francisco, Salesforce showed off a new platform called Agentforce, which allows enterprise organizations to spin up their own AI agents.
Zahra Bahrololoumi, Salesforce’s CEO of U.K. and Ireland, criticized the copilot model of AI assistants as not serving the needs of enterprises that well.
“All of these copilots activated on the edge, or in email — they’re not connected to or grounded within the context of customer data,” Bahrololoumi told CNBC in an interview earlier this month. “How is it going to represent a company accurately and responsibly? It isn’t.”
“I think we won’t see so many copilots for enterprise AI activity,” she added. “I’m not saying copilots won’t exist for other purposes. But in the context of enterprise, for autonomous enterprises to be able to plan, execute and take action — you’re no longer in Copilot there.”
Microsoft declined to comment on Bahrololoumi’s remarks when contacted by CNBC.
Separately, Microsoft also on Monday announced it had struck a five-year deal with the U.K. government to offer public sector organizations access to its AI tools.
Through an agreement with the Crown Commercial Service, the procurement agency of the U.K. government, Microsoft said it will allow public sector organizations to access its Microsoft 365 productivity tool suite, the Azure cloud platform and Microsoft 365 Copilot.
Microsoft 365 Copilot is a service offered by the tech giant that embeds generative AI into its suite of productivity apps.
Vice Chair and President at Microsoft, Brad Smith, participates in the first day of Web Summit in Lisbon, Portugal, on November 12, 2024. The largest technology conference in the world this year has 71,528 attendees from 153 countries and 3,050 companies, with AI emerging as the most represented industry. (Photo by Rita Franca/NurPhoto via Getty Images)
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Microsoft plans to spend $80 billion in fiscal 2025 on the construction of data centers that can handle artificial intelligence workloads, the company said in a Friday blog post.
Over half of the expected AI infrastructure spending will take place in the U.S., Microsoft Vice Chair and President Brad Smith wrote. Microsoft’s 2025 fiscal year ends in June.
“Today, the United States leads the global AI race thanks to the investment of private capital and innovations by American companies of all sizes, from dynamic start-ups to well-established enterprises,” Smith said. “At Microsoft, we’ve seen this firsthand through our partnership with OpenAI, from rising firms such as Anthropic and xAI, and our own AI-enabled software platforms and applications.”
Several top-tier technology companies are rushing to spend billions on Nvidia graphics processing units for training and running AI models. The fast spread of OpenAI’s ChatGPT assistant, which launched in late 2022, kicked off the AI race for companies to deliver their own generative AI capabilities. Having invested more than $13 billion in OpenAI, Microsoft provides cloud infrastructure to the startup and has incorporated its models into Windows, Teams and other products.
Microsoft reported $20 billion in capital expenditures and assets acquired under finance leases worldwide, with $14.9 billion spent on property and equipment, in the first quarter of fiscal 2025. Capital expenditures will increase sequentially in the fiscal second quarter, Microsoft Chief Financial Officer Amy Hood said in October.
The company’s revenue from Azure and other cloud services grew 33% year over year, with 12 percentage points of that growth stemming from AI services.
Smith called on President-elect Donald Trump‘s incoming administration to protect the country’s leadership in AI through education and the promotion of U.S. AI technologies abroad.
“China is starting to offer developing countries subsidized access to scarce chips, and it’s promising to build local AI data centers,” Smith wrote. “The Chinese wisely recognize that if a country standardizes on China’s AI platform, it likely will continue to rely on that platform in the future.”
He added, “The best response for the United States is not to complain about the competition but to ensure we win the race ahead. This will require that we move quickly and effectively to promote American AI as a superior alternative.”
An Apple flagship store in Shanghai, China, October 15, 2024.
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Sales of foreign phone brands in China plunged in November, according to official data released Friday, underscoring further pressure on Apple, the biggest international handset vendor in the country.
In November, foreign mobile phone shipments in China stood at 3.04 million units, according to CNBC calculations based on data from the China Academy of Information and Communications Technology, or CAICT.
That’s a fall of 47.4% from November 2023, and a 51% drop from October last year.
CAICT does not break down figures for individual brands, however Apple accounts for the majority of foreign mobile phone shipments in China with competitors like Samsung forming only a tiny part of the market.
The figures highlight the mounting pressure Apple is under in the world’s largest smartphone market as it battles rising competition from domestic brands.
Apple is hoping its iPhone 16 series, which was released in September, will help the company regain momentum in China, with the Cupertino, California, tech giant promising a host of new artificial intelligence features via its Apple Intelligence software.
Facebook vice president of global public policy Joel Kaplan and Facebook CEO Mark Zuckerberg leave the Elysee Presidential Palace after a meeting with French President Emmanuel Macron on May 23, 2018 in Paris, France.
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Facebook parent Meta is replacing President of Global Affairs Nick Clegg with Joel Kaplan, the company’s current policy vice president and a former Republican party staffer.
The shake up comes three weeks before President-elect Donald Trump’s inauguration, and it’s the latest sign of how tech companies are positioning themselves for a new administration in Washington.
Clegg, a former British deputy prime minister, said he is stepping down, citing the new year as the right time to move on. He’ll be replaced by Kaplan, who will take on the title of Chief Global Affairs Officer.
Kaplan was a staffer under former President George W. Bush, and he appeared at the NYSE with Vice President-elect J.D. Vance and Trump in December. He also attended Supreme Court Justice Brett Kavanaugh’s confirmation hearing in 2018 as a personal friend, causing a controversy for the social media company.
“I will look forward to spending a few months handing over the reins — and to representing the company at a number of international gatherings in Q1 of this year,” Clegg wrote in a memo to his staff that he shared on Facebook on Thursday.
Clegg joined the company in 2018 after a career in British politics with the Liberal Democrats party, and he helped Meta navigate incredible scrutiny, especially over the company’s influence on elections and its efforts to control harmful content. Clegg also helped steer the company through the Cambridge Analytica scandal, in which Facebook shared user data with third-party political consultants. He also represented the company in Washington and London, frequently at panels for artificial intelligence and at congressional hearings.
“My time at the company coincided with a significant resetting of the relationship between ‘big tech’ and the societal pressures manifested in new laws, institutions and norms affecting the sector,” Clegg wrote.
In his note, Clegg said that former Federal Communications Commission chairman Kevin Martin would replace Kaplan as Meta’s vice president of global policy. He mentioned that Kaplan would work closely with David Ginsburg, the company’s vice president of global communications and public affairs.
“Nick: I’m grateful for everything you’ve done for Meta and the world these past seven years,” Meta CEO Mark Zuckerberg said in a statement. You “built a strong team to carry this work forward. I’m excited for Joel to step into this role next given his deep experience and insight leading our policy work for many years.”