Microsoft CEO Satya Nadella speaks at a company event on artificial intelligence technologies in Jakarta, Indonesia, on April 30, 2024.
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LONDON — Microsoft will allow businesses to start making their own autonomous artificial intelligence agents starting next month, taking the fight back to Salesforce, which introduced its own configurable agentic AI tools in September.
At its “AI Tour” event in London on Monday, Microsoft revealed plans to allow organizations to create their own autonomous agents within Copilot Studio, the U.S. tech giant’s platform for customizing and building so-called “copilot” assistants.
These agents had previously been available in private preview after Microsoft announced them initially in May. Starting next month, they’ll move into public preview, meaning more organizations can start building AI agents of their own.
AI agents can act as virtual workers that can carry out a series of tasks without supervision. They are touted as a major evolution of large language model-based AI from chat interfaces, creating an experience that blends more seamlessly into the background.
Beyond adding the ability to create autonomous agents in Copilot Studio, Microsoft said it would also launch 10 new autonomous agents in Dynamics 365, the company’s suite of enterprise resource planning and customer relationship management apps.
Microsoft plans to introduce new agents in Dynamics 365 for sales, service, finance and supply chain teams.
How can AI agents be used?
Jared Spataro, Microsoft’s corporate vice president of modern work and business applications, on Monday displayed an example of an AI agent developed at consulting firm McKinsey.
The agent was shown as it parsed out an email to find out what the communication is about, checked its history, mapped it to industry-standard terms, and then found the right person in the firm to take the next step before writing and summarizing a response.
It may seem like “magic,” but the firm was able to develop its own AI agent just by using human language, not programming languages, according to Spataro.
Microsoft demonstrated how its autonomous AI agents work. In this example, a customer service agent receives a request for help on an order. The agent collects contextual data on the order and compares the issue with other common product problems. Then, after retrieving all the information, the AI sends a follow-up email.
Microsoft
“We’re excited about this because of the business value it can drive,” he noted, adding that McKinsey found it could reduce lead time by as much as 90%.
Competition is fierce
Microsoft is doubling down on AI agents at a time when competition is intensifying up in the red-hot artificial intelligence space.
Last month, at its annual Dreamforce showcase in San Francisco, Salesforce showed off a new platform called Agentforce, which allows enterprise organizations to spin up their own AI agents.
Zahra Bahrololoumi, Salesforce’s CEO of U.K. and Ireland, criticized the copilot model of AI assistants as not serving the needs of enterprises that well.
“All of these copilots activated on the edge, or in email — they’re not connected to or grounded within the context of customer data,” Bahrololoumi told CNBC in an interview earlier this month. “How is it going to represent a company accurately and responsibly? It isn’t.”
“I think we won’t see so many copilots for enterprise AI activity,” she added. “I’m not saying copilots won’t exist for other purposes. But in the context of enterprise, for autonomous enterprises to be able to plan, execute and take action — you’re no longer in Copilot there.”
Microsoft declined to comment on Bahrololoumi’s remarks when contacted by CNBC.
Separately, Microsoft also on Monday announced it had struck a five-year deal with the U.K. government to offer public sector organizations access to its AI tools.
Through an agreement with the Crown Commercial Service, the procurement agency of the U.K. government, Microsoft said it will allow public sector organizations to access its Microsoft 365 productivity tool suite, the Azure cloud platform and Microsoft 365 Copilot.
Microsoft 365 Copilot is a service offered by the tech giant that embeds generative AI into its suite of productivity apps.
The European Commission launched an antitrust probe into German software behemoth SAP on Thursday, citing concerns about the company’s practices in software support services.
According to the Commission, the investigation will assess “whether SAP may have distorted competition in the aftermarket for maintenance and support services related to an on-premises type of software, licensed by SAP, used for the management of companies’ business operations.”
SAP, in a statement on Thursday, said it believed its policies and actions were fully compliant with EU competition rules.
“However, we take the issues raised seriously and we are working closely with the EU Commission to resolve them,” a spokesperson said. “We do not anticipate the engagement with the European Commission to result in material impacts on our financial performance.”
SAP is one of Europe’s most valuable companies, with a market cap of almost 282 billion euros ($331 billion). Shares of the firm moved lower on Thursday, losing 2% by 12:45 p.m. in London (7:45 a.m. ET).
The EU probe relates to a piece of SAP software called Enterprise Resource Planning, or ERP.
ERP is widely used by large corporations to manage their everyday finance and accounting needs. SAP is a major player in the space — but it isn’t alone. The company competes with the likes of Microsoft and Oracle, which offer their own ERP products.
Specifically, the European Commission said it was addressing the so-called “on-prem” version of SAP ERP. On-prem refers to software that is hosted on a company’s own servers, as opposed the cloud where it can be remotely accessed via SAP data centers.
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Much of SAP’s business still comes from its on-prem IT services. However, the company has for years been attempting to shift more of its focus to the cloud — particularly as it faces competition from technology giants like Microsoft and Amazon, which dominate the market for public cloud services.
The latest EU antitrust probe is noteworthy as it doesn’t involve Big Tech.
Much of the bloc’s work on competition policy has focused on the market power of U.S. technology giants. This has led to criticisms from both the tech sector and politicians in the U.S., who say American tech firms are being unfairly targeted. On Wednesday, Apple urged a repeal of the Digital Markets Act, the EU’s landmark digital competition law, saying it was “leading to a worse experience for Apple users in the EU.”
A Nvidia RTX PRO 6000 Blackwell Server Edition on display during VivaTech 2025 tech conference in Paris, France.
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British artificial intelligence infrastructure firm Nscale is raising heaps of cash as it looks to ramp up the deployment of AI data centers across Europe.
Nscale, which is based in London, said Thursday that it has raised $1.1 billion in a bumper Series B funding round. The investment was led by Aker, the Norwegian industrial investment company, with additional participation from a raft of firms including Nvidia, Nokia and Dell.
The investment highlights continued demand for high-powered computing infrastructure, which is required to train and run powerful foundational AI models from companies like OpenAI, Microsoft and Google.
Nscale has become a central player in Britain’s ambition to become a global AI powerhouse. Last week, the likes of Microsoft, Nvidia and OpenAI announced multibillion-dollar projects involving Nscale to build out AI computing infrastructure across the U.K.
“We are creating one of the largest global [infrastructure] platforms of its kind – purpose-built to meet surging demand and unlock breakthroughs at unprecedented scale,” said Josh Payne, Nscale’s CEO and co-founder, in a statement.
“This allows Nscale to provide our customers access to scarce, and highly sought after, compute capacity and rapidly accelerate the build-out of secure, compliant and energy-efficient AI infrastructure,” he added.
Nscale was spun out from Arkon Energy, an Australian cryptocurrency mining firm, in 2023 to address soaring demand for data centers capable of handling AI workloads.
It is working with OpenAI in the U.K. and Norway to build new data centers as part of the ChatGPT maker’s Stargate investment project. Nscale said that part of the Series B funding would go toward “enabling the rapid rollout” of the Stargate data center projects in Europe.
The company is committing $1 billion for the Norwegian project, with the goal of racking up 100,000 Nvidia graphics processing units (GPUs) at the site before 2027. The U.K. site, meanwhile, will house 8,000 GPUs in its first phase early next year, with the option to expand capacity to around 31,000 GPUs over time.
Light uses artificial intelligence to automate companies’ finance and accounting functions.
Light
Danish startup Light is the latest in a series of European tech firms raising cash as venture capitalists search for the next big thing in artificial intelligence.
Founded in 2022, Light develops software that uses AI to automate various functions that exist within businesses’ finance teams, including accounting, bookkeeping and financial reporting.
The Copenhagen-headquartered company told CNBC that it had raised $30 million in a Series A funding round led by Balderton Capital, an early investor in fintech unicorns Revolut and GoCardless.
Atomico, Cherry Ventures, Seedcamp and Entrée Capital also invested in the round, along with angel investors including Hugging Face co-founder Thomas Wolf and Meta board member Charlie Songhurst.
Light plans to use the cash to “double down on the commercial side” of the business, Jonathan Sanders, Light’s CEO and co-founder, told CNBC. The startup recently opened an office in London and says it is planning to open one in New York to meet U.S. demand.
Light isn’t the only startup out there using AI to streamline companies’ finance and accounting processes.
Pigment, a business planning and forecasting platform designed to be more user-friendly than Microsoft Excel, last year raised $145 million at a valuation north of $1 billion. More recently, accounting software startup Pennylane raised 75 million euros ($88.4 million), doubling its valuation to 2 billion euros.
Currently, the market for software that helps companies manage their finances is dominated by industry behemoths like Microsoft, Oracle and SAP. However, these systems can often be cumbersome, requiring specialists to “tinker around the edges for a year or two just to make it work,” according to Sanders.
“We service fast-growing, fast-scaling companies who need a system where they can expand really fast,” Sanders told CNBC. Light’s customers include Lovable, the buzzy Swedish AI firm recently valued at $2 billion, and Sana Labs, which is being acquired by Workday for $1.1 billion.
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Sanders said AI can rapidly transform how companies handle their finances. “The future of numbers is text,” he says. For example, rather than sifting through company policies to find a team’s meal allowance, this can be automated by an AI agent that has access to the relevant documents.
Moving forward, Light wants to focus on large, enterprise-level customers that struggle with “broken processes and workflows,” according to Sanders. “No human team can continuously analyze, reconcile and update thousands of pages of policies for coherence,” he told CNBC.