Tesla recently sent out an update to its vehicle “summon” feature – which it calls Actually Smart Summon – and as a result, one Tesla owner can no longer use his car.
For years and years, Tesla has touted a “summon” feature, allowing owners to move their cars remotely.
It started off with simple forward/backward movement, but then Tesla promised a “smart” summon which would be able to navigate through parking lots, and even be able to drive coast-to-coast all on its own to pick you up on the other side of the country.
Needless to say – and much like Tesla’s famed Full Self-Driving feature – some of these features haven’t been fully implemented yet. There was a smart summon feature active for some time on vehicles equipped with radar, but when Tesla shifted to vision-only for autonomy tasks, the feature disappeared for some time.
But in September, Tesla finally rolled out Actually Smart Summon, promising to finally bring remote-driving ability to cars, as long as they are on private property (parking lots, long driveways and the like).
The system has shown some impressive uses so far, but is still limited to certain use cases (for example, I can’t use it for the one thing I’d use it for – swapping the position of vehicles from my driveway to the parking spot in front of my house on a low-traffic incredibly wide street, both because it’s a public road and because the system can’t handle the gentle slope of my driveway).
So even though the system is often used as a party trick, there are still people who find legitimate uses for features like these and have come to rely on them – but in the case of one Tesla owner from Nova Scotia, that reliance has turned sour with the most recent update, which broke the system and has left his car stuck in its parking spot for the last two weeks.
Tesla changed summon, now one owner’s car is stuck
We were contacted by Jamie, a Tesla owner in Halifax, Nova Scotia, with a simple photo showing his interesting parking situation, which he’s been using for the last four and a half years successfully. In fact, he bought the car specifically for this feature as it’s the only way his parking spot would work, and he commonly gets comments from people wondering how he gets his car out of there.
Which was all fine, until a week or two ago. Upon receiving Tesla firmware version v12.5.4.1, something broke and his car will no longer move.
This version of the software did make changes to both Actually Smart Summon and the old “Dumb” summon. The latter is the system Jamie had been using all along.
Now, when he tries to use the function, it fails in any number of ways, as the car detects walls too close and aborts the move, even if he can visually confirm that the situation is safe. The car cycles through various error messages – “cannot find clear path to pin,” “autopilot temporarily degraded,” “stopped due to unexpected error,” and the like. He’s been able to get it to move some amount occasionally, but estimates it only works one out of every 20 tries or so, whereas it used to be 100% reliable.
Jamie said he tried to contact Tesla customer service three times, who were unable to provide help other than suggesting the default “two finger salute” software reset. They offered no ability to do a software rollback to a functioning version of the software.
He also contacted the local service center – which he managed to bring the car to by opening the trunk and crawling in through the whole car up to the driver’s seat, despite an ailing back which added more difficulty to this comical situation.
At the service center – where he said they were very helpful – they were able to confirm the existence of the problem by stacking boxes beside the car and showing that it wouldn’t move. But they couldn’t offer a rollback, and offered no timeline for a potential fix.
So, he drove the car home, parked it, plugged it in, and has mostly left it there. Now, he walks places instead of driving, though that that won’t remain an option as the Nova Scotian winter sets in. Street parking is also not really an option, as Halifax routinely bans overnight street parking when snow is expected, to allow for snow clearance.
He could charge elsewhere in town, but on level 2 that would require walking to and from a charger, potentially at odd hours, or driving a half hour outside town to the nearest supercharger. The best situation, of course, would be to use his parking spot and charger as he has for the last four and a half years, until this “fix” was applied.
Jamie figures that, while he’s certainly in a niche situation, among the millions of Tesla owners out there, there must be other owners who are seeing similar issues right now. While he’d like a fix for his own problem, he’s also concerned for other owners who could be seeing the same issue.
This isn’t the first time Tesla has suddenly rolled out changes that affected parking. In 2022, Tesla abruptly removed ultrasonic parking sensors from cars, claiming that it would move to a vision-only park assist system. This took about six months to roll out, and is still being improved over time, but surprised some buyers who bought cars expecting this common feature and didn’t receive it.
Electrek’s Take
We at Electrek occasionally get reports from individual customers who have individual problems, but we don’t always do articles for every one of them, especially if there’s some other solution available. We usually like to wait for a pattern to develop.
But this was such an interesting problem, and brings up an important point: it highlights one of the issues with rolling out new software updates, especially when it comes to autonomous driving, or really any other device that people rely on: it’s all well and good to have a feature that works most of the time, but if people rely on a feature, you need to ensure that it works every time.
And this is a relatively minor automation feature in the scheme of things. But it demonstrates the difficulty of automated driving tasks, where in order to receive acceptance, systems don’t need to just work most of the time, but all of the time. A true, driverless, level 5 system needs to be perfectly reliable, even in “niche” situations – and we can’t have software updates coming along and breaking functionality when there’s more at stake than just one person’s parking spot.
And a final note, we can sometimes solve problems simply by emailing an automaker’s communications department to ask them what’s going on. I’ve used this method before, and companies have been able to address an issue for the customer, solving the problem before it turns into bad press for them. Unfortunately, though, this is not possible with Tesla.
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On today’s episode of Quick Charge, Tesla’s Cybertruck is now available in Canada – and, like in the US, there’s no waiting! Plus, we’ve got an “actually” smart summon Tesla that’s actually stuck, GM reaches a sales milestone, and we get a brand-new title sponsor!
Today’s episode is the first with our new title sponsor, BLUETTI – a leading provider of portable power stations, solar generators, and energy storage systems.
New episodes of Quick Charge are recorded, usually, Monday through Thursday (and sometimes Sunday). We’ll be posting bonusLucid proves than an EV company can keep its promises while Xiaomi teams up with Chevrolet and Honda to prove – at least conceptually – that records are made to be broken. audio content from time to time as well, so be sure to follow and subscribe so you don’t miss a minute of Electrek’s high-voltage daily news!
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Mobile car care company Yoshi Mobility launched a DC fast charging EV mobile unit that it likens to “a supercharger on wheels.”
November 4, 2024 update: Yoshi Mobility will only be charging EVs on the side of the road now – it announced today that it’s selling its fleet fueling operation to EZFill Holdings (Nasdaq: EZFL).
It was originally founded as a direct-to-consumer, mobile fueling business in 2016, but now it’s going to focus on mobile EV charging, virtual vehicle inspections for partners like Uber and Turo, and onsite preventative maintenance.
Bryan Frist, Yoshi Mobility’s CEO & cofounder, said, “By spinning off our fuel business and focusing all of our energy on solving hair-on-fire problems that fleet owners face, we are meeting the changing needs of enterprise customers while making the future of transportation safer, cleaner, and more sustainable.”
May 22, 2024: Yoshi Mobility saw that its existing customers needed mobile EV charging in places where infrastructure has yet to be installed, so the Nashville-based company decided to bring the mountain to Moses.
“We recognized a demand among our customers for convenient daily charging, reliable private charging networks, and proper charging infrastructure to support their fleet vehicles as they transition to electric,” said Dan Hunter, Yoshi Mobility’s chief EV officer and cofounder.
The company says its 240 kW mobile DC fast charger, which can turn “any EV” into a mobile charging unit, is the first fully electric mobile charger available. It can provide multiple charges in a single trip but doesn’t detail how they charge the DC fast charger or who manufactured it. (I asked for more details, and they replied that they won’t disclose client names or the manufacturer of its DC fast charger yet.)
Yoshi is launching its mobile charger on two GM BrightDrop Zevo 600s and will introduce additional vehicles throughout 2024. It aims for full commercialization by Q1 2025. (I wonder if the Zevo 600 ever charges itself? Yes, I asked that too.)
Yoshi Mobility says it’s already deployed its EV charging solutions to service “major OEMs, autonomous vehicle companies, and rideshare operators” across the US. Its initial customers are made up of large EV operators managing “hundreds” of light-duty vehicles requiring up to 1 megawatt of energy per day that don’t yet have grid-connected EV chargers. I’ve asked Yoshi for details of who it’s working with, and will update if they share that info.
The company says pricing is based on location and enterprise charging needs. Once under contract for service, the service will be deployed to US-based customers within 10 days.
To date, Yoshi Mobility has raised more than $60 million, with investments from GM Ventures, Bridgestone, ExxonMobil, and Y-Combinator in Silicon Valley.
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Marqeta celebrates its initial public offering at the Nasdaq on June 9, 2021.
Source: The Nasdaq
Marqeta shares tumbled more than 30% in extended trading on Monday after the company issued weaker-than-expected guidance for the fourth quarter.
Here’s how the company did compared with Wall Street estimates, based on a survey of analysts by LSEG:
Loss per share: 6 cents adjusted vs. a loss of 5 cents expected
Revenue: $128 million vs. $128.1 million expected
While third-quarter results showed a slight disappointment on the top and bottom lines, Marqeta’s forecast for the current period was more concerning.
The payment processing firm said revenue in the fourth quarter will increase 10% to 12% from a year earlier. Analysts were looking for growth of more than 17%, according to LSEG.
Marqeta, which primarily functions as a card-issuing platform, attributed the guidance miss to “heightened scrutiny of the banking environment and specific customer program changes.” The company has been struggling for a while, and its stock is now down more than 80% from its peak in 2021, the year it went public. The stock was down 15% for the year prior to the report.
Total processing volume of $74 billion was up more than 30% from a year earlier. Net revenue and gross profit were up 18% and 24%, respectively.
Marqeta’s digital commerce business sells payment technology designed to detect potential fraud and ensure that money is properly routed. It also issues customized physical cards that look like a credit or debit card that can be used for point-of-sale purchases.
The company has been trying to break into the buy now, pay later business with a recently launched product called Marqeta Flex. The service brings BNPL from lenders such as Affirm or Klarna to any credit card wherever Mastercard and Visa are accepted.
“It’s an orchestration layer, but it’s tied to issuing and processing and disputes and chargebacks,” CEO Simon Khalaf told CNBC at Money2020 in Las Vegas last week. “So it is not actually a Wild West in BNPL. It is actually very well established. And there is a reason why a lot of people are jumping to it.”