Tesla updated its summon feature. Now this owner can’t get to his car.
Tesla recently sent out an update to its vehicle “summon” feature – which it calls Actually Smart Summon – and as a result, one Tesla owner can no longer use his car.
For years and years, Tesla has touted a “summon” feature, allowing owners to move their cars remotely.
It started off with simple forward/backward movement, but then Tesla promised a “smart” summon which would be able to navigate through parking lots, and even be able to drive coast-to-coast all on its own to pick you up on the other side of the country.
Needless to say – and much like Tesla’s famed Full Self-Driving feature – some of these features haven’t been fully implemented yet. There was a smart summon feature active for some time on vehicles equipped with radar, but when Tesla shifted to vision-only for autonomy tasks, the feature disappeared for some time.
But in September, Tesla finally rolled out Actually Smart Summon, promising to finally bring remote-driving ability to cars, as long as they are on private property (parking lots, long driveways and the like).
The system has shown some impressive uses so far, but is still limited to certain use cases (for example, I can’t use it for the one thing I’d use it for – swapping the position of vehicles from my driveway to the parking spot in front of my house on a low-traffic incredibly wide street, both because it’s a public road and because the system can’t handle the gentle slope of my driveway).
So even though the system is often used as a party trick, there are still people who find legitimate uses for features like these and have come to rely on them – but in the case of one Tesla owner from Nova Scotia, that reliance has turned sour with the most recent update, which broke the system and has left his car stuck in its parking spot for the last two weeks.
Tesla changed summon, now one owner’s car is stuck
We were contacted by Jamie, a Tesla owner in Halifax, Nova Scotia, with a simple photo showing his interesting parking situation, which he’s been using for the last four and a half years successfully. In fact, he bought the car specifically for this feature as it’s the only way his parking spot would work, and he commonly gets comments from people wondering how he gets his car out of there.
Which was all fine, until a week or two ago. Upon receiving Tesla firmware version v12.5.4.1, something broke and his car will no longer move.
This version of the software did make changes to both Actually Smart Summon and the old “Dumb” summon. The latter is the system Jamie had been using all along.
Now, when he tries to use the function, it fails in any number of ways, as the car detects walls too close and aborts the move, even if he can visually confirm that the situation is safe. The car cycles through various error messages – “cannot find clear path to pin,” “autopilot temporarily degraded,” “stopped due to unexpected error,” and the like. He’s been able to get it to move some amount occasionally, but estimates it only works one out of every 20 tries or so, whereas it used to be 100% reliable.
Jamie said he tried to contact Tesla customer service three times, who were unable to provide help other than suggesting the default “two finger salute” software reset. They offered no ability to do a software rollback to a functioning version of the software.
He also contacted the local service center – which he managed to bring the car to by opening the trunk and crawling in through the whole car up to the driver’s seat, despite an ailing back which added more difficulty to this comical situation.
At the service center – where he said they were very helpful – they were able to confirm the existence of the problem by stacking boxes beside the car and showing that it wouldn’t move. But they couldn’t offer a rollback, and offered no timeline for a potential fix.
So, he drove the car home, parked it, plugged it in, and has mostly left it there. Now, he walks places instead of driving, though that that won’t remain an option as the Nova Scotian winter sets in. Street parking is also not really an option, as Halifax routinely bans overnight street parking when snow is expected, to allow for snow clearance.
He could charge elsewhere in town, but on level 2 that would require walking to and from a charger, potentially at odd hours, or driving a half hour outside town to the nearest supercharger. The best situation, of course, would be to use his parking spot and charger as he has for the last four and a half years, until this “fix” was applied.
Jamie figures that, while he’s certainly in a niche situation, among the millions of Tesla owners out there, there must be other owners who are seeing similar issues right now. While he’d like a fix for his own problem, he’s also concerned for other owners who could be seeing the same issue.
This isn’t the first time Tesla has suddenly rolled out changes that affected parking. In 2022, Tesla abruptly removed ultrasonic parking sensors from cars, claiming that it would move to a vision-only park assist system. This took about six months to roll out, and is still being improved over time, but surprised some buyers who bought cars expecting this common feature and didn’t receive it.
Electrek’s Take
We at Electrek occasionally get reports from individual customers who have individual problems, but we don’t always do articles for every one of them, especially if there’s some other solution available. We usually like to wait for a pattern to develop.
But this was such an interesting problem, and brings up an important point: it highlights one of the issues with rolling out new software updates, especially when it comes to autonomous driving, or really any other device that people rely on: it’s all well and good to have a feature that works most of the time, but if people rely on a feature, you need to ensure that it works every time.
And this is a relatively minor automation feature in the scheme of things. But it demonstrates the difficulty of automated driving tasks, where in order to receive acceptance, systems don’t need to just work most of the time, but all of the time. A true, driverless, level 5 system needs to be perfectly reliable, even in “niche” situations – and we can’t have software updates coming along and breaking functionality when there’s more at stake than just one person’s parking spot.
And a final note, we can sometimes solve problems simply by emailing an automaker’s communications department to ask them what’s going on. I’ve used this method before, and companies have been able to address an issue for the customer, solving the problem before it turns into bad press for them. Unfortunately, though, this is not possible with Tesla.
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With 272 miles of range and more room inside its walls than your first apartment, GM’s Chevy Brightdrop electric van is one of the best commercial EVs you can buy. And if you’re a Costco Executive member, you can get one for yourself or your business with an absolutely incredible $31,500 discount. (!)
Fleet electrification expert Tony Nisam took to LinkedIn yesterday to post a deal that he ran across at a Washington State Costco that stacks a $25,500 manufacturer rebate with $3,000 in “regular” Costco Member Savings, $2,750 in “LIMITED-TIME” Manufacturer to Member Incentives, plus an additional $250 for Costco Executive members.
Do a bit of math (add up 25,500 + 3,000 + $2,750 + 250), and you’ll calculate an almost unheard of $31,500 discount on one of the best, most capable commercial vans on the market – ICE or electric. And that’s before you factor in the 0% interest financing (72 mo.) being advertised at Blade Chevrolet, the Mount Vernon, Washington, where VIN 2G58J2TY6S9104313 (the exact van shown, below) is shown as stock number 16757.
If you’re not a Costco member yet and you’re looking for a new truck for your business or even a unique #vanlife ride with zero emissions, modern tech, and a nationwide dealer network, GM makes that $130 Executive membership seem like a no-brainer.
Kind of a big deal
“But wait,” says the floating, disembodied ghost of the great Billy Mays. “There’s more!” In addition to the $31,500 worth of discounts Costco Executive members get, there are deals to be had on chargers AND a number of other state and local utility incentives your business might qualify for, bringing the cost of adding a new Chevy Brightdrop to your fleet even lower. In northern Illinois, for example, ComEd commercial customers can get up to $7,500 in rebates for a new Brightdrop Zevo van.
Is a $39,000 price cut enough to get you to take a look at a new Brightdrop? At $45,235 (from a starting price of $84,235), can you afford not to? Head down to the comments and let us know.
SOURCE | IMAGES: Tony Nisam.
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Tesla has quietly removed the Cybertruck’s range extender from the options in its online configurator.
Does Tesla still plan to bring the product to market?
When Tesla unveiled the production version of the Cybertruck in late 2023, there were two main disappointments: the price and the range.
The tri-motor version, which was the most popular in reservation tallies, was supposed to have over 500 miles of range and start at $70,000.
Tesla now sells the tri-motor Cybertruck for $100,000 and only has a range of 320 miles.
As for the dual-motor Cybertruck, it was supposed to cost $50,000 and have over 300 miles of range. The reality is that it starts at $80,000, and it has 325 miles of range.
However, Tesla had devised a solution to bring the range closer to what it originally announced: a separate battery pack that sits in the truck’s bed. Tesla called it a “range extender.” It costs $16,000 and takes up a third of the Cybertruck’s bed.
Even though the Cybertruck has been in production for a year and a half at this point, the range extender has yet to launch.
Initially, Tesla said that it would come “early 2025”, but we reported that it was pushed to “mid-2025” late last year.
At the time, Tesla also reduced the range that the removable battery pack adds to the Cybertruck to “445+ miles” rather than “470+ miles” for the dual motor – a ~25-mile reduction in range.
Now, Tesla has removed the option from its online Cybertruck configurator. It used to take reservations for the range extender with a “$2,000 non-refundable deposit”, as seen on the image above, but now it’s not in the configurator at all at the time of writing.
It’s unclear if Tesla is not planning to launch the product anymore or if it is just pausing reservations.
In its specs page, Tesla still lists the achievable range of both versions of the Cybertruck with and without the range extender battery:
Electrek’s Take
I’m curious. Is it dead, or does Tesla just want to stop taking reservations for it?
At first, I was curious about the product even though I didn’t think it would make up for Tesla’s significant miss on Cybertruck specs.
However, after it was confirmed that it takes up 30% of your bed and that it needs to be installed and removed by Tesla at a service center, I think it’s pretty much dead on arrival at $16,000.
It’s going to be a product limited to only a few people at best. And now that’s if it makes it to market.
With the option being removed from the configurator, there’s no production timeline available. Again, the last one was “mid-2025”, which is soon.
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Environment
EcoFlow members can save up to 65% on power stations while supporting disaster relief during the 2025 Member’s Festival
Portable power station specialist EcoFlow is kicking off its third annual Member’s Festival this month and is offering a unique new rewards program to those who become EcoFlow members. The 2025 EcoFlow Member’s Festival will offer savings of up to 65% for its participating customers, and a portion of those funds will be allocated toward rescue power solutions for communities around the globe through the company’s “Power for All” fund.
EcoFlow remains one of the industry leaders in portable power solutions and continues to trek forward in its vision to power a new tech-driven, eco-conscious future. Per its website:
Our mission from day one is to provide smart and eco-friendly energy solutions for individuals, families, and society at large. We are, were, and will continue to be a reliable and trusted energy companion for users around the world.
To achieve such goals, EcoFlow has continued to expand its portfolio of sustainable energy solutions to its community members, including portable power stations, solar generators, and mountable solar panels. While EcoFlow is doing plenty to support its growing customer base, it has expanded its reach by giving back to disaster-affected communities by helping bolster global disaster response efforts the best way it knows how– with portable power solutions.
EcoFlow and its members look to provide “Power for All”
Since 2023, EcoFlow has collaborated with organizations worldwide as part of its “Power for All” mission. This initiative aims to ensure access to reliable and timely power to disaster-affected communities across the globe, including rescue agencies, affected hospitals, and shelters, to support rescue and recovery efforts.
This fund most recently provided aid for communities affected by the recent Los Angeles wildfires, assistance to the Special Forces Charitable Trust (SFCT) in North Carolina following severe hurricanes, and support for non-profits engaged in hurricane preparedness in Florida and the Gulf Coast. Per Jodi Burns, CEO of the Special Forces Charitable Trust:
In the wake of devastating storms in Western North Carolina, reliable power was a critical need for the families we serve. Thanks to EcoFlow’s generous donation of generators, we were able to provide immediate relief, ensuring these families and their communities had access to power when they needed it most. We are so impressed with EcoFlow’s commitment to disaster response through their ‘Power for All’ program. It has made a tangible impact, and we are deeply grateful for their support and partnership in helping these families recover and rebuild.
In 2024, the US experienced 27 weather and climate events, each causing losses exceeding $1 billion, marking the second-highest annual total on record, according to National Centers for Environmental Information. The increasing frequency and severity of natural disasters underscore the critical need for reliable and timely power solutions during emergencies, much like EcoFlow and its members are helping provide through the “Power For All” initiative.
To support new and existing EcoFlow members, the company is celebrating its third annual Member’s Festival throughout April to offer a do-not-miss discount on its products and donate a portion of all sales to the “Power for All” fund to provide rescue power to those in need in the future. Learn how it all works below.
Save big and give back during the 2025 Member’s Festival
As of April 1st, you can now sign up to become an EcoFlow member to participate in the company’s exclusive 2025 Member Festival.
As a member, you can earn “EcoFlow Power Points” by completing tasks like registration, referrals, and product purchases and tracking your individual efforts toward disaster preparedness and recovery.
Beginning April 4, EcoFlow members will also be able to take advantage of exclusive discounts of up to 65% off select portable power stations, including the DELTA Pro Ultra, DELTA Pro 3, DELTA 2 Max, DELTA 3 Plus, RIVER 3 Plus, and more. However, these sale prices only last through April 25, so you’ll want to move quickly!
Click here to learn more about EcoFlow’s “Power for All” campaign. To register for EcoFlow’s 2025 Member Festival in the US, visit the EcoFlow website. To register as a member in Canada, visit here.
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