Residents hit out at ‘information vacuum’ over hotel used for asylum seekers – as migrants tell of traumatic journeys
In Altrincham near Manchester asylum seekers are just settling in at the Cresta Court Hotel, many of them just days after making a treacherous journey across the English Channel.
But, as the new arrivals find sanctuary in a northern town, their presence is causing controversy.
The government said it would end the use of hotels for asylum seekers but, without warning, this one has been newly created.
Now young men are huddled in groups outside the hotel drinking coffee or smoking.
Thousands of bookings were suddenly cancelled at the hotel
In Arabic, a Kurdish man in his 20s tells me: “I’ve been here for a few days, and I haven’t faced any hostility since I arrived. In fact, they’ve shown us a lot of respect.”
In contradiction, someone shouts from a passing car: “Get back on the boats!”
About 200 yards down the road people are gathering in a church to air their concerns.
Residents have just learned about the new arrivals, and only because thousands of bookings were suddenly cancelled, along with meetings and even wedding receptions, as the hotel cleared its commitments to make way for the asylum seekers.
“There’s been an information vacuum,” says a mother of two children.
Standing to raise her objections in the public meeting, she asks if the migrants are “illegal” and if so, is the hotel “effectively an open prison” near several local girls’ schools and a nursery?
Her voice shakes as she tells the room she has already cancelled a night out with her girlfriends over safety concerns.
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Local resident Roger Roper was among those who raised objections
‘We don’t know what they are capable of’
Community police officer Colin Dytor says the men’s refugee status is a matter for the Home Office but tries to calm the room.
He adds: “I can assure you we’ve had asylum seekers in Trafford for several years and there has been no spike in crime attributed to these asylum seekers.”
Local resident Roger Roper objects, saying the Britannia Ashley Hotel in Hale the officer is referring to is mostly for migrant families, adding: “This is up to 300 young men. We don’t know anything about them.
“If they don’t have any papers or passports, we don’t know what they are capable of.”
Another woman says she worries about her daughter going out at night, as the men come from a country that “doesn’t value women”.
One woman worries about her daughter’s safety
There is an objection to this point from across the room by two women from a pro-refugee campaign group, but the majority applaud in approval.
The concerned resident continues: “Is there going to be a curfew or are they just going to be able to wander around after seven o’clock? Is my daughter going to be safe? No!”
Inspector Dytor responds: “We can’t just lock people up who haven’t committed a crime. We live in a very tolerant and open society, and we have to continue that.”
Community police officer Colin Dytor tries to reassure residents
‘Some of the comments online have been racist’
Further objections are raised about the cost to the town and the added pressure on already stretched GP services.
A spokesperson for Serco, which runs the hotel, tells us: “No decision has yet been made by the local authority on how healthcare will be provided to those in the hotel.”
Connor Rand, the Labour MP for Altrincham and Sale West, released a statement saying he’s been assured background checks had been done on the men by the Home Office.
Outside the church, protesters hold banners which read “Stand Up to Racism” and “Refugees Welcome in Altrincham.”
A protester who gave her first name as Jane says: “Some of the comments online have been racist. When you are saying refugees should be vetted to make sure they are not paedophiles I think that is racist.”
A pro-refugee campaign group outside the church
‘We’ve just been kept in the dark’
Back inside Gwyneth and Roger Roper say it isn’t racist to raise concerns. The couple had a Ukrainian family in their home for 14 months and say they welcome documented asylum seekers.
Gwyneth is chairperson for the chapel who provided the venue after the town hall was cancelled last minute a few days earlier.
She says: “I can’t say I agree or disagree with what’s going on because we’ve just been kept in the dark and treated like mushrooms.
“It’s wrong of local, central government and the Home Office not to consult us on something that could impact the local community.”
Councillor Nathan Evans, leader of the Trafford Conservative Group, who called the meeting, agrees, saying there has been a “wall of silence” where residents have “genuine concerns”.
He adds: “One hundred to probably 150 people stay in that hotel a night. They all go into Altrincham to spend money. That’s gone from the town. Nobody is going to compensate businesses for that.”
Asylum seekers describe treacherous journeys
Unaware of any local uproar, back at the hotel the new arrivals tell me of treacherous journeys from places such as Syria and Afghanistan.
A Kurdish man describes being trafficked through countries in the back of a lorry not knowing where he was when he got let out.
He says: “Eventually, we arrived at a beach, and the smuggler ordered me to board a boat. When I told him I was afraid of the sea, he slapped me several times. Then he reached for his gun and said, ‘You’re in a safe country now, get on the boat’.”
One young man not wanting to speak on camera says he saw people drown in the channel on his crossing as a nearby dingy sank.
Another asylum seeker, Fahad, tells of panic on his boat as waves started to beat against the vessel packed with 70 migrants, but they pressed on wanting the escape conditions in the French migrant camps.
Asylum seekers outside the Cresta Court Hotel
Heated national debate becomes local issue
The government promised it would end the use of hotels for migrants but blames this move on the Rwanda policy, which halted the asylum claims of people who arrived in the UK on small boats, causing a processing backlog.
While the thousands crossing the channel have caused heated national debate, the residents of Altrincham are learning how that sharpens when it becomes a local issue.
Mr Rand, the local Labour MP, said in a statement he wants to find out people’s concerns about Cresta Court, which is why he organised the public meeting.
He said it’s “not the first time a hotel in our community has needed to be used for this purpose”, pointing to the “huge backlog” in the asylum system and the almost 119,000 asylum seekers waiting for their claims to be decided.
“Labour is committed to a fair and controlled asylum system,” he said, but warned “there are no quick fixes”.
Mr Rand pledged to “continue to meet with Home Office officials and with ministers to push for the claims of those in the Cresta Court Hotel to be processed as quickly as possible, so this situation can be resolved.”
A man has been found guilty of murdering his “best friend” on Christmas Eve.
A jury of 10 men and two women heard Dylan Thomas, 24, killed William Bush, 23, in a “frenzied attack” in the Llandaff area of Cardiff last year.
Thomas had previously pleaded guilty to manslaughter by diminished responsibility but denied Mr Bush’s murder.
A trial at Cardiff Crown Court heard Thomas attacked Mr Bush “from behind” in his bedroom after he entered through the kitchen at the property they shared, owned by the defendant’s grandparents.
During the “sustained attack” Mr Bush “fled for his life” down two flights of stairs and onto the patio, the trial heard.
William Bush. Pic: South Wales Police
Mr Bush sustained 37 stab wounds in total, including 21 to the neck.
His cause of death was given as “multiple stab wounds to the neck and trunk”.
The defendant, who was wearing a blue t-shirt, attended the hearing via video link from a secure hospital.
The jury returned a unanimous verdict on Thursday afternoon after just over three hours of deliberation.
Thomas, who was suffering from schizophrenia, had initially claimed he was acting in self-defence.
‘Clear thinking’
The court heard how Mr Bush was Thomas’s “only known real friend”.
During the trial, it was also heard how Thomas had been arrested “for trying to climb into Buckingham Palace” some weeks previously.
He also wrote to Elon Musk telling him he believed he had the ability to harness gravity.
The defendant was staying with his grandmother in Rhoose, the Vale of Glamorgan, on the night before the attack.
In the early hours of Christmas Eve, the jury heard Thomas had carried out an online search for the “anatomy of the neck”.
Thomas, who could not drive, enquired about getting an Uber to Tŷ Matthew in Llandaff at 3.31am.
Later that morning, his grandmother agreed to take him to the house after he told her he “wanted to walk the dog” and they left her home in Rhoose at 10.41am.
He had sent several messages to Mr Bush in the hours before the attack in which he said he needed to see him before Mr Bush went home to Brecon to spend Christmas with his family.
The prosecution argued there was “clear thinking on the part of Dylan Thomas”.
“This was a frenzied attack where Mr Thomas could only have had one intention and that was to kill Mr Bush,” said Gregory Bull KC, prosecuting.
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But the defence argued Mr Bush’s schizophrenia lay “at the centre” of the case.
“He didn’t understand, because he was deluded. He believed, for whatever reason, that his best friend was threatening his life,” said defence barrister Orlando Pownall KC.
Thomas will be sentenced on Monday 16 December.
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She seemed perfect, at first. Her CV brimmed with all kinds of qualifications. And she had years of experience caring for vulnerable people.
As Sarah Whitaker sat at her kitchen table and looked through the paperwork the care agency had sent her, she knew that Tracy was the one she could trust to look after David, her 89-year-old dad.
Retired businessman David Seal suffered a stroke in the summer and needed more and more support at home.
He was taking a daily cocktail of strong prescription medicines and also needed help emptying his catheter bag because going to the toilet had become difficult recently.
“We need somebody experienced in stroke management and catheter care,” said Sarah. “But we also needed somebody who could drive my dad to the town and back. And somebody who was a very good cook.
“My dad chose Tracy and she arrived the next day.”
Sarah was sent Tracy’s CV and profile by Hampshire-based Access Care
Tracy came by train and, on the journey to David’s home, revealed that she could not drive because there was a problem with her licence.
Sarah saw this as a red flag. But that wasn’t all she was worried about.
“We had to teach her how to open and close the catheter because she had never seen one before. And that was a surprise given her experience.”
It got worse. Tracy couldn’t cook and once served David deep-fried Brussels sprouts for lunch. Sarah was increasingly concerned about the carer’s medicine management skills too.
“She was giving dad pills here there and everywhere. And that’s a problem because if you give my dad a pill, he’ll swallow it. Whatever it is.”
This was far removed from the carer she had read so much about.
Sarah was introduced to Tracy through an introductory care agency, Hampshire-based Access Care. When Sarah got in touch about her concerns, the agency said they were confused too.
They had never had any complaints about Tracy. She was the model carer.
And then one sunny day in early September, as David was being pushed around the village in his wheelchair by his grandchildren, one of them pulled out a mobile phone to capture the happy scene.
“As soon as Tracy saw the camera she stepped out of view as quick as a flash,” said Sarah. “And later my daughter said that it seemed odd that she didn’t want to be on camera.”
The woman who was looking after David Seal did not want to be pictured
Sarah rang the care agency again, who supplied her with a copy of Tracy’s driving licence. She looked at the video again.
“The image we had from the walk and the person in the driving licence photo were two different people.”
The next morning, Tracy – or whoever she was – packed her bags and left.
Sarah was horrified. She was left wondering who had been in her father’s house for nearly three weeks. It started to fit into place; the shoddy catheter care, the bad cooking and the poor handling of medicines.
She contacted the care agency again, who promptly contacted Tracy, who was adamant that she had been in the house caring for David.
Access Care contacted Hampshire Police. But the response was not what they expected.
A police constable replied on 4 November with disappointing news. They explained that officers had “limited lines of enquiry” and that because Tracy had denied the allegation, they would need an “independent witness” to confirm the allegation.
They seemed to be saying that they would not investigate, adding that it would be deemed “not in the public interest” to send a police officer to interview Tracy in person at her home, despite having her address.
Sarah said she only found out later that ‘Tracy’ was ‘two different people’
The police were clearly not interested and showed no signs of investigating. So as part of our investigation into this story, we tracked down Tracy to an address and decided to pay her a visit. To get her side of the story.
I arrived at a large housing estate and saw Tracy backing her car into the drive at the back. I approached her and said I wanted to speak to her about her work as a carer in David’s home.
At first, she said that she had worked very hard to provide the best care but that the family were not happy. She was very clear that she had lived in the home for nearly three weeks. No question about it.
But when I confronted Tracy with the photo evidence from the sunny village walk, her tone changed. She took in deep breath and sighed.
“I don’t know how to explain this,” she said slowly. “It’s so bad. Very bad. I’m sorry.”
Tracy admitted to Sky News she sent a friend to care for David
Tracy explained to me that she had asked a friend to do the care job in her place, admitting that her friend was not a trained carer. She said nobody had forced her to do it and she had never done anything like this in the past.
She said she thought she could get away with it because the care agency never checked up on her.
“They [the agency] never met me face to face. They have to do more checks to know who is going in the house.”
The real Tracy said her care agency never checked in on her
I show Sarah the video of Tracy and her astonishing admission. “She was knowingly complicit and sent an untrained carer – a complete stranger – into the house of a vulnerable elderly man who is very ill. The nerve of the woman!”
Sarah did some research and reached out to the care regulator, the Care Quality Commission (CQC). But to her surprise, they said they could not help.
They don’t regulate introductory care agencies like the one Sarah used to hire Tracy.
“I thought it was absolutely incredible that the CQC were not involved and I was very surprised to discover that agencies like this send carers all over the the place but aren’t regulated in any way.”
Fully managed care is regulated by the CQC, while introductory agencies – like Access Care – use self-employed carers
One of the reasons why the deception was picked up on so quickly is that Sarah lives next door to her dad. And so, we got around to talk to David and I asked him how he felt about having a stranger looking after him.
“I feel very cross about it. I feel fooled and misled,” he said. But David is also clear about another point: regulation. Or lack of it.
“There’s no point in being responsible for the care industry if you’re only dealing with people who are registered with you. It is quite pointless.”
A spokesperson for the Care Quality Commission told Sky News: “We appreciate the distress this incident has caused both Mr Seal and Mrs Whitaker, however as neither introductory agencies or self-employed carers are covered by CQC’s remit we are unable to take action in this case.
“These matters should be reported in the first instance to the local authority safeguarding team who have the remit to investigate the issue and take necessary action.
“Any questions regarding the legal framework for how health and social care is regulated in England is a matter for the government.”
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David said CQC not regulating the introductory agencies is ‘pointless’
The care sector is big business. Home care services are worth over £12bn per year and rising, according to healthcare analysts LaingBuisson.
The government has written to Chief Executives of adult social care services telling them of their so-called ‘home first’ approach to healthcare, which supports people to live independently at home rather than being cared for in hospital. Just like the kind of care David was receiving.
And as winter comes and pressure increases on the NHS, these kinds of services are relied on more than ever.
“If you can’t guarantee that the person you’re expecting is the person you get then I think the system is very flawed,” Sarah tells me.
A Department of Health and Social Care spokesperson told Sky News: “Our sympathies are with David’s family and friends in this deeply concerning case.
“This government inherited a social care system in crisis. We are committed to building a National Care Service – underpinned by national standards and delivered locally – to improve the consistency of care and ensure everyone can live an independent and dignified life.”
“A healthy NHS and social care system requires strong regulation to ensure patient and user safety and that’s why we are reforming the Care Quality Commission to make sure it is fit for purpose.”
Access Care CEO Tiggy Bradshaw also told Sky News: “We were shocked to hear of this terrible deception and are deeply sorry for what Mr Seal and his family have experienced.
“When we heard of these alarming allegations, we contacted Action Fraud and the police and commenced an urgent safeguarding review. We have been in close touch with the family throughout and will continue to collaborate with the police.
“We have strict protocols in place however these extremely unusual circumstances have given us cause for reflection.
“We are in the process of developing further security checks and procedures for families in receipt of care at home.”
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Several days after approaching Hampshire Police for comment, a spokesperson told us they were looking into the case, adding: “Officers are carrying out a number of enquiries and the incident is still under investigation to determine whether any crimes have been committed.”
Sarah meanwhile says she has been left deeply concerned by the incident.
‘If the system can be played this easily, then the system needs to change,’ Sarah said
“We knew nothing about this person who was in my dad’s home. For all I know she could have been an axe murderer,” she told Sky News.
“The fact that the carer was able to get away with it for as long as she did put the entire system in doubt.
“If the system can be played this easily, then the system needs to change.”
The second named storm of the season will bring snow, rain and strong winds to parts of the UK this weekend, according to the Met Office.
Hundreds of schools are closed as the storm, named Bert, sweeps in, bringing freezing temperatures and snow over the weekend.
Wind gusts of up to 70mph are expected in some areas as well as the potential of flooding and travel disruption.
Heavy snowfall could bring further disruption to parts of the country while heavy rain is also likely, especially in western parts, the Met Office added.
A number of severe weather warnings have been issued for Saturday and Sunday.
Snowy conditions, in the village of Goathland, North York Moors National Park.
Pic: PA
Parts of the UK, however, will keep seeing wintry showers throughout Thursday and Friday, with a new alert issued as it warns of snow and ice for much of Scotland, northern England and parts of western and eastern England and Wales between midday on Thursday and 10am on Friday.
More than 114 schools are shut in the Highland Council area on Thursday due to snow, including Inverness Royal Academy where pupils were told their prelim exams planned for the day will be rescheduled.
Almost 40 schools in Aberdeenshire are also shut while many others had delayed openings, and in Moray around 12 are closed and others opened late.
It comes after more than 100 schools or nurseries were closed in Scotland on Wednesday because of the weather.
Commuters dressed in warm clothes walk over Westminster Bridge.
Pic: Reuters
South of the border, 89 schools are shut in Devon on Thursday, 18 in Dorset and 60 in Cornwall, while in Wales around 10 are closed in Conwy, 18 in Denbighshire and two in Wrexham.
Met Office Deputy Chief Meteorologist Dan Holley said: “Storm Bert marks a shift to much milder air and wintry hazards will gradually diminish through the weekend, but heavy snowfall is expected across parts of northern England and Scotland for a time on Saturday, especially over higher ground, and warnings are in place.”
Heavy rain is expected especially in southern and western parts of the country on Saturday and Sunday, with up 50-75 mm of rainfall expected in areas under a weather warning, but Wales and southwest England could see more than 100mm.
The Met warned of travel disruption and flooding caused by the storm this weekend.
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