She seemed perfect, at first. Her CV brimmed with all kinds of qualifications. And she had years of experience caring for vulnerable people.
As Sarah Whitaker sat at her kitchen table and looked through the paperwork the care agency had sent her, she knew that Tracy was the one she could trust to look after David, her 89-year-old dad.
Retired businessman David Seal suffered a stroke in the summer and needed more and more support at home.
He was taking a daily cocktail of strong prescription medicines and also needed help emptying his catheter bag because going to the toilet had become difficult recently.
“We need somebody experienced in stroke management and catheter care,” said Sarah. “But we also needed somebody who could drive my dad to the town and back. And somebody who was a very good cook.
“My dad chose Tracy and she arrived the next day.”
Image: Sarah was sent Tracy’s CV and profile by Hampshire-based Access Care
Tracy came by train and, on the journey to David’s home, revealed that she could not drive because there was a problem with her licence.
Sarah saw this as a red flag. But that wasn’t all she was worried about.
“We had to teach her how to open and close the catheter because she had never seen one before. And that was a surprise given her experience.”
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It got worse. Tracy couldn’t cook and once served David deep-fried Brussels sprouts for lunch. Sarah was increasingly concerned about the carer’s medicine management skills too.
“She was giving dad pills here there and everywhere. And that’s a problem because if you give my dad a pill, he’ll swallow it. Whatever it is.”
This was far removed from the carer she had read so much about.
Sarah was introduced to Tracy through an introductory care agency, Hampshire-based Access Care. When Sarah got in touch about her concerns, the agency said they were confused too.
They had never had any complaints about Tracy. She was the model carer.
And then one sunny day in early September, as David was being pushed around the village in his wheelchair by his grandchildren, one of them pulled out a mobile phone to capture the happy scene.
“As soon as Tracy saw the camera she stepped out of view as quick as a flash,” said Sarah. “And later my daughter said that it seemed odd that she didn’t want to be on camera.”
Image: The woman who was looking after David Seal did not want to be pictured
Sarah rang the care agency again, who supplied her with a copy of Tracy’s driving licence. She looked at the video again.
“The image we had from the walk and the person in the driving licence photo were two different people.”
The next morning, Tracy – or whoever she was – packed her bags and left.
Sarah was horrified. She was left wondering who had been in her father’s house for nearly three weeks. It started to fit into place; the shoddy catheter care, the bad cooking and the poor handling of medicines.
She contacted the care agency again, who promptly contacted Tracy, who was adamant that she had been in the house caring for David.
Access Care contacted Hampshire Police. But the response was not what they expected.
A police constable replied on 4 November with disappointing news. They explained that officers had “limited lines of enquiry” and that because Tracy had denied the allegation, they would need an “independent witness” to confirm the allegation.
They seemed to be saying that they would not investigate, adding that it would be deemed “not in the public interest” to send a police officer to interview Tracy in person at her home, despite having her address.
Image: Sarah said she only found out later that ‘Tracy’ was ‘two different people’
The police were clearly not interested and showed no signs of investigating. So as part of our investigation into this story, we tracked down Tracy to an address and decided to pay her a visit. To get her side of the story.
I arrived at a large housing estate and saw Tracy backing her car into the drive at the back. I approached her and said I wanted to speak to her about her work as a carer in David’s home.
At first, she said that she had worked very hard to provide the best care but that the family were not happy. She was very clear that she had lived in the home for nearly three weeks. No question about it.
But when I confronted Tracy with the photo evidence from the sunny village walk, her tone changed. She took in deep breath and sighed.
“I don’t know how to explain this,” she said slowly. “It’s so bad. Very bad. I’m sorry.”
Image: Tracy admitted to Sky News she sent a friend to care for David
Tracy explained to me that she had asked a friend to do the care job in her place, admitting that her friend was not a trained carer. She said nobody had forced her to do it and she had never done anything like this in the past.
She said she thought she could get away with it because the care agency never checked up on her.
“They [the agency] never met me face to face. They have to do more checks to know who is going in the house.”
Image: The real Tracy said her care agency never checked in on her
I show Sarah the video of Tracy and her astonishing admission. “She was knowingly complicit and sent an untrained carer – a complete stranger – into the house of a vulnerable elderly man who is very ill. The nerve of the woman!”
Sarah did some research and reached out to the care regulator, the Care Quality Commission (CQC). But to her surprise, they said they could not help.
They don’t regulate introductory care agencies like the one Sarah used to hire Tracy.
“I thought it was absolutely incredible that the CQC were not involved and I was very surprised to discover that agencies like this send carers all over the the place but aren’t regulated in any way.”
Image: Fully managed care is regulated by the CQC, while introductory agencies – like Access Care – use self-employed carers
One of the reasons why the deception was picked up on so quickly is that Sarah lives next door to her dad. And so, we got around to talk to David and I asked him how he felt about having a stranger looking after him.
“I feel very cross about it. I feel fooled and misled,” he said. But David is also clear about another point: regulation. Or lack of it.
“There’s no point in being responsible for the care industry if you’re only dealing with people who are registered with you. It is quite pointless.”
A spokesperson for the Care Quality Commission told Sky News: “We appreciate the distress this incident has caused both Mr Seal and Mrs Whitaker, however as neither introductory agencies or self-employed carers are covered by CQC’s remit we are unable to take action in this case.
“These matters should be reported in the first instance to the local authority safeguarding team who have the remit to investigate the issue and take necessary action.
“Any questions regarding the legal framework for how health and social care is regulated in England is a matter for the government.”
Image: David said CQC not regulating the introductory agencies is ‘pointless’
The care sector is big business. Home care services are worth over £12bn per year and rising, according to healthcare analysts LaingBuisson.
The government has written to Chief Executives of adult social care services telling them of their so-called ‘home first’ approach to healthcare, which supports people to live independently at home rather than being cared for in hospital. Just like the kind of care David was receiving.
And as winter comes and pressure increases on the NHS, these kinds of services are relied on more than ever.
“If you can’t guarantee that the person you’re expecting is the person you get then I think the system is very flawed,” Sarah tells me.
A Department of Health and Social Care spokesperson told Sky News: “Our sympathies are with David’s family and friends in this deeply concerning case.
“This government inherited a social care system in crisis. We are committed to building a National Care Service – underpinned by national standards and delivered locally – to improve the consistency of care and ensure everyone can live an independent and dignified life.”
“A healthy NHS and social care system requires strong regulation to ensure patient and user safety and that’s why we are reforming the Care Quality Commission to make sure it is fit for purpose.”
Access Care CEO Tiggy Bradshaw also told Sky News: “We were shocked to hear of this terrible deception and are deeply sorry for what Mr Seal and his family have experienced.
“When we heard of these alarming allegations, we contacted Action Fraud and the police and commenced an urgent safeguarding review. We have been in close touch with the family throughout and will continue to collaborate with the police.
“We have strict protocols in place however these extremely unusual circumstances have given us cause for reflection.
“We are in the process of developing further security checks and procedures for families in receipt of care at home.”
Several days after approaching Hampshire Police for comment, a spokesperson told us they were looking into the case, adding: “Officers are carrying out a number of enquiries and the incident is still under investigation to determine whether any crimes have been committed.”
Sarah meanwhile says she has been left deeply concerned by the incident.
Image: ‘If the system can be played this easily, then the system needs to change,’ Sarah said
“We knew nothing about this person who was in my dad’s home. For all I know she could have been an axe murderer,” she told Sky News.
“The fact that the carer was able to get away with it for as long as she did put the entire system in doubt.
“If the system can be played this easily, then the system needs to change.”
In 1645, the stronghold of Caerphilly’s famous medieval castle was besieged and captured by the forces of Oliver Cromwell.
And as the polls closed at 10pm after a bruising by-election battle, the Labour stronghold of Caerphilly was in grave danger of being captured by the forces of Nigel Farage and Reform UK in 2025.
Famous for the three Cs of coal, cheese and its castle, Caerphilly has been represented at Westminster by Labour MPs for more than a century and in Cardiff since 1999, when the Welsh Assembly was created.
That’s about to change. Labour’s vote – once as impregnable as the castle – has crumbled like Caerphilly cheese, and the Tories, Lib Dems and Green Party are nowhere.
Image: Pic PA
But Reform’s UK hopes of a famous victory in Caerphilly could be dashed by another political party hopeful of making a huge breakthrough in Wales, Plaid Cymru, second to Labour in last year’s general election and in every election for the Senedd since devolution.
As he arrived at the count at Caerphilly Leisure Centre shortly before the polls closed, Plaid Cymru’s veteran candidate, Lindsay Whittle, 72, was remarkably cheerful. Asked if he was going to win, he declared, punching the air: “I certainly hope so!”
An opinion poll in the constituency last week put support for Reform UK at 42%, Plaid Cymru 38%, Labour a dismal 12%, the Conservatives in lost deposit territory at 4%, along with the Greens at 3% and the Lib Dems barely registering at 1%.
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Unlike Cromwell’s forces, who arrived in Caerphilly on horseback nearly 400 years ago, Mr Farage galloped into the constituency on polling day in a fast car, in what was his third visit of the by-election campaign to the constituency.
A victory for Mr Farage’s candidate, 30-year-old Llyr Powell, would leave Reform UK on the road to further triumphs and have an impact on UK politics far beyond the Welsh Valleys. It would be a pointer to massive Reform UK gains in local, Scottish Parliament and Welsh Senedd elections next year.
It would turn the mood of Labour MPs from its current gloom and trepidation into blind panic and would convince them – if they were not convinced already – that Mr Farage is on the march to Downing Street and many of the 2024 Labour intake will lose their seats at the next general election.
But let’s not rule out a Plaid victory. That would send shockwaves throughout Wales and be seen as a clear signal that Labour’s 26-year dominance of the Welsh government is about to come to an undignified end.
The only certainties tonight are humiliation for Labour and near-wipeout for the Conservatives and Lib Dems.
The only uncertainty is whether it’s Reform UK or Plaid Cymru whose troops – like Cromwell’s in 1645 – capture Labour’s Caerphilly stronghold.
The head teacher of the Southport attacker’s former school has told a public inquiry she felt like he was “building up to something”.
Joanne Hodson, head of The Acorns School in Ormskirk, said she had a “visceral sense of dread” that he would do something.
“I felt like something was going to happen and there was a level of agitation with direct challenges to staff, the way he was with other pupils. I felt like every day it was building and building and building,” she told the inquiry at Liverpool Town Hall.
Axel Rudakubana, then aged 17, killed six-year-old Bebe King, seven-year-old Elsie Dot Stancombe, and nine-year-old Alice da Silva Aguiar and attempted to murder 10 others at a Taylor Swift-themed dance class in Southport on 29 July last year.
Image: Families of the victims with their legal team arrive at Liverpool Town Hall for the Southport Inquiry.
Pic: PA
Rudakubana, referred to during the public inquiry as AR, came to Ms Hodson’s school after he was permanently excluded from the Range High School, in Formby, due to taking knives to school in October 2019.
‘Devoid of any remorse’
Ms Hodson said she first met Rudakubana at his admissions meeting for the Acorns, when she asked him why he had taken a knife to his former school.
“He looked me in the eyes and said ‘to use it’. This is the only time in my career that a pupil has said this to me or behaved in a manner so devoid of any remorse,” she said.
“What also surprised me was that AR’s parents did not flinch at this comment.”
She said the parents saw Rudakubana “as the victim” and believed he had taken the knife to school as a response to being bullied.
His parents thought he was a “good boy” who never did anything wrong and that “any issues were someone else’s fault”, according to Ms Hodson.
Image: Members of the public leave flowers at a memorial site for the victims of the Southport stabbings. File pic
Ms Hodson said she had feared Rudakubana was going to “bring something” to the Acorns.
Instead, he returned to the Range in December 2019 to assault another student with a hockey stick while carrying a knife in his bag.
‘Sinister undertone’
Ms Hodson described Rudakubana as the “most unusual” pupil she had experienced during her career, adding in a statement: “There was a sinister undertone and it was difficult to build rapport.
“He had no respect for authority and generally a lack of respect of other pupils and staff. He was insistent that his views alone were correct and everyone else was wrong. There was never any sense of remorse or accountability for his actions.”
In his education, health and care plan, it was noted there were concerns that Rudakubana said or did things which had been described as “sinister”, the inquiry heard.
Image: A three-minute silence was held in Town Hall Gardens, Southport, marking one year since the attack. File pic: PA
Ms Hodson said she was asking other agencies for help, but the word “sinister” was crossed out in the report and changed to “inappropriate” after professional views were submitted by the child and adolescent mental health service (CAMHS).
“I was challenged quite heavily and told no child should ever be described as sinister and as a professional I should not be using those words,” she said.
‘Let down’ by Prevent
Ms Hodson said school staff were concerned about Rudakubana attacking his peers and made three referrals about him to the government’s anti-terror programme Prevent.
The head teacher said staff felt “let down” after their third referral caused in the school’s relationship with Rudakubana and his father, but was not acted on by Prevent.
When Rudakubana made comments thought to be antisemitic in school in January 2022, teachers did not make another referral to Prevent, with Ms Hodson telling the inquiry: “On reflection, whilst I regret not submitting further Prevent referrals in 2022, I think by this point Acorns had lost faith that anything would be done.”
She said staff were concerned about Rudakubana being radicalised, but “he was so socially isolated that I could not conceive of the idea that he might attack a group of strangers, let alone young children”.
“The tragic events are so far removed from what I would have associated AR with in terms of risk,” Ms Hodson said.
A leaked letter, seen by Sky News, warns government that victims of the Post Office scandal find compensation schemes “worse than the original injustice”.
The letter was written by victims’ commissioner Baroness Newlove and sent to the Post Office minister Blair McDougall earlier this month.
“Far from offering catharsis,” she writes, “the compensation process was seen to be as bad as or even worse an experience than the initial investigation, prosecution and injustice itself.”
She adds that “hearing this from victims, time and again, shocked me”.
Victims told her that initial offers were “insultingly low” and that constant delays and requests for decades-old paperwork had left them offended and “distressed”.
Some described the process as “adversarial”, with Baroness Newlove comparing it to fighting an insurance company rather than receiving justice from the state.
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2:55
‘Unbearable’ wait to clear names for Post Office victims
The letter urges the government to abandon “commercial tactics” such as making low initial offers – approaches the Commissioner says are “not appropriate when dealing with traumatised victims”.
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“It might be better to come back with a request for more information, rather than make an offer that is guaranteed to offend the victim,” she said.
It announced that it would accept most of the recommendations, including on redress, put forward by the chair of the inquiry Sir Wyn Williams.
In her four-page letter, Baroness Newlove also welcomes access to “free legal advice” to help victims with claims but calls for earlier cases to be reviewed.
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Minister: No deadline on Horizon scandal compensation
She explains that where advice had not been available, some victims “might have been disadvantaged as a result”.
“Is it possible these early cases can be reviewed to ensure everyone has been treated fairly and equally?” she asks.
The letter also raises concerns that some current serving sub postmasters feel “under pressure” from managers not to pursue claims, urging the department to ensure this “is not the case”.
Baroness Newlove also relays victims’ frustration that Fujitsu, the company behind the faulty Horizon system, continues to work with the government and asks whether this is “an issue the government is looking to address”.
Post Office Minister Blair McDougall said in response to the letter: “We pay tribute to all the postmasters who have suffered from the Horizon scandal, which is why we have increased the total amount paid to postmasters fivefold to over £1 billion as part of our ongoing commitment to deliver justice to victims as swiftly as possible.
“Since this letter was sent we set out our response to Sir Wyn Williams’ inquiry proposals, which will help us further speed up claims, and which offers legal advice to sub postmasters.
“I look forward to working with postmasters in making further improvements to the redress schemes so that they get the compensation they deserve.”
A Post Office spokesperson said: “We have and continue to actively support all Post Office colleagues, but particularly those with direct contact with Postmasters, to encourage them to submit a claim to the Horizon Shortfall Scheme if they believe they suffered losses in the past.
“Our Area Managers are playing a pivotal role in guiding Postmasters on how to submit a claim and signposting where there’s additional support to do so. We have a dedicated claimant support team available on the phone to discuss options, provide support, and answer any questions a Postmaster may have so that we can begin to process their claim right away.
“We would welcome contact with the Victim Commissioner directly so that we can understand more about what they have been told and to ensure all of us work together so that current and former postmasters get their claims in as soon as possible.
“To assist this, we will shortly be launching a national advertising campaign urging any current or former Postmaster who has not submitted a claim to do so as soon as possible and by 31 January 2026.”
A Fujitsu spokesperson said in a statement: “We continue to work with government to ensure we adhere to the voluntary restrictions we put in place regarding bidding for new contracts while the Post Office Inquiry is ongoing, and we are engaged with government regarding Fujitsu’s contribution to compensation.”