She seemed perfect, at first. Her CV brimmed with all kinds of qualifications. And she had years of experience caring for vulnerable people.
As Sarah Whitaker sat at her kitchen table and looked through the paperwork the care agency had sent her, she knew that Tracy was the one she could trust to look after David, her 89-year-old dad.
Retired businessman David Seal suffered a stroke in the summer and needed more and more support at home.
He was taking a daily cocktail of strong prescription medicines and also needed help emptying his catheter bag because going to the toilet had become difficult recently.
“We need somebody experienced in stroke management and catheter care,” said Sarah. “But we also needed somebody who could drive my dad to the town and back. And somebody who was a very good cook.
“My dad chose Tracy and she arrived the next day.”
Image: Sarah was sent Tracy’s CV and profile by Hampshire-based Access Care
Tracy came by train and, on the journey to David’s home, revealed that she could not drive because there was a problem with her licence.
Sarah saw this as a red flag. But that wasn’t all she was worried about.
“We had to teach her how to open and close the catheter because she had never seen one before. And that was a surprise given her experience.”
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It got worse. Tracy couldn’t cook and once served David deep-fried Brussels sprouts for lunch. Sarah was increasingly concerned about the carer’s medicine management skills too.
“She was giving dad pills here there and everywhere. And that’s a problem because if you give my dad a pill, he’ll swallow it. Whatever it is.”
This was far removed from the carer she had read so much about.
Sarah was introduced to Tracy through an introductory care agency, Hampshire-based Access Care. When Sarah got in touch about her concerns, the agency said they were confused too.
They had never had any complaints about Tracy. She was the model carer.
And then one sunny day in early September, as David was being pushed around the village in his wheelchair by his grandchildren, one of them pulled out a mobile phone to capture the happy scene.
“As soon as Tracy saw the camera she stepped out of view as quick as a flash,” said Sarah. “And later my daughter said that it seemed odd that she didn’t want to be on camera.”
Image: The woman who was looking after David Seal did not want to be pictured
Sarah rang the care agency again, who supplied her with a copy of Tracy’s driving licence. She looked at the video again.
“The image we had from the walk and the person in the driving licence photo were two different people.”
The next morning, Tracy – or whoever she was – packed her bags and left.
Sarah was horrified. She was left wondering who had been in her father’s house for nearly three weeks. It started to fit into place; the shoddy catheter care, the bad cooking and the poor handling of medicines.
She contacted the care agency again, who promptly contacted Tracy, who was adamant that she had been in the house caring for David.
Access Care contacted Hampshire Police. But the response was not what they expected.
A police constable replied on 4 November with disappointing news. They explained that officers had “limited lines of enquiry” and that because Tracy had denied the allegation, they would need an “independent witness” to confirm the allegation.
They seemed to be saying that they would not investigate, adding that it would be deemed “not in the public interest” to send a police officer to interview Tracy in person at her home, despite having her address.
Image: Sarah said she only found out later that ‘Tracy’ was ‘two different people’
The police were clearly not interested and showed no signs of investigating. So as part of our investigation into this story, we tracked down Tracy to an address and decided to pay her a visit. To get her side of the story.
I arrived at a large housing estate and saw Tracy backing her car into the drive at the back. I approached her and said I wanted to speak to her about her work as a carer in David’s home.
At first, she said that she had worked very hard to provide the best care but that the family were not happy. She was very clear that she had lived in the home for nearly three weeks. No question about it.
But when I confronted Tracy with the photo evidence from the sunny village walk, her tone changed. She took in deep breath and sighed.
“I don’t know how to explain this,” she said slowly. “It’s so bad. Very bad. I’m sorry.”
Image: Tracy admitted to Sky News she sent a friend to care for David
Tracy explained to me that she had asked a friend to do the care job in her place, admitting that her friend was not a trained carer. She said nobody had forced her to do it and she had never done anything like this in the past.
She said she thought she could get away with it because the care agency never checked up on her.
“They [the agency] never met me face to face. They have to do more checks to know who is going in the house.”
Image: The real Tracy said her care agency never checked in on her
I show Sarah the video of Tracy and her astonishing admission. “She was knowingly complicit and sent an untrained carer – a complete stranger – into the house of a vulnerable elderly man who is very ill. The nerve of the woman!”
Sarah did some research and reached out to the care regulator, the Care Quality Commission (CQC). But to her surprise, they said they could not help.
They don’t regulate introductory care agencies like the one Sarah used to hire Tracy.
“I thought it was absolutely incredible that the CQC were not involved and I was very surprised to discover that agencies like this send carers all over the the place but aren’t regulated in any way.”
Image: Fully managed care is regulated by the CQC, while introductory agencies – like Access Care – use self-employed carers
One of the reasons why the deception was picked up on so quickly is that Sarah lives next door to her dad. And so, we got around to talk to David and I asked him how he felt about having a stranger looking after him.
“I feel very cross about it. I feel fooled and misled,” he said. But David is also clear about another point: regulation. Or lack of it.
“There’s no point in being responsible for the care industry if you’re only dealing with people who are registered with you. It is quite pointless.”
A spokesperson for the Care Quality Commission told Sky News: “We appreciate the distress this incident has caused both Mr Seal and Mrs Whitaker, however as neither introductory agencies or self-employed carers are covered by CQC’s remit we are unable to take action in this case.
“These matters should be reported in the first instance to the local authority safeguarding team who have the remit to investigate the issue and take necessary action.
“Any questions regarding the legal framework for how health and social care is regulated in England is a matter for the government.”
Image: David said CQC not regulating the introductory agencies is ‘pointless’
The care sector is big business. Home care services are worth over £12bn per year and rising, according to healthcare analysts LaingBuisson.
The government has written to Chief Executives of adult social care services telling them of their so-called ‘home first’ approach to healthcare, which supports people to live independently at home rather than being cared for in hospital. Just like the kind of care David was receiving.
And as winter comes and pressure increases on the NHS, these kinds of services are relied on more than ever.
“If you can’t guarantee that the person you’re expecting is the person you get then I think the system is very flawed,” Sarah tells me.
A Department of Health and Social Care spokesperson told Sky News: “Our sympathies are with David’s family and friends in this deeply concerning case.
“This government inherited a social care system in crisis. We are committed to building a National Care Service – underpinned by national standards and delivered locally – to improve the consistency of care and ensure everyone can live an independent and dignified life.”
“A healthy NHS and social care system requires strong regulation to ensure patient and user safety and that’s why we are reforming the Care Quality Commission to make sure it is fit for purpose.”
Access Care CEO Tiggy Bradshaw also told Sky News: “We were shocked to hear of this terrible deception and are deeply sorry for what Mr Seal and his family have experienced.
“When we heard of these alarming allegations, we contacted Action Fraud and the police and commenced an urgent safeguarding review. We have been in close touch with the family throughout and will continue to collaborate with the police.
“We have strict protocols in place however these extremely unusual circumstances have given us cause for reflection.
“We are in the process of developing further security checks and procedures for families in receipt of care at home.”
Several days after approaching Hampshire Police for comment, a spokesperson told us they were looking into the case, adding: “Officers are carrying out a number of enquiries and the incident is still under investigation to determine whether any crimes have been committed.”
Sarah meanwhile says she has been left deeply concerned by the incident.
Image: ‘If the system can be played this easily, then the system needs to change,’ Sarah said
“We knew nothing about this person who was in my dad’s home. For all I know she could have been an axe murderer,” she told Sky News.
“The fact that the carer was able to get away with it for as long as she did put the entire system in doubt.
“If the system can be played this easily, then the system needs to change.”
Prince Harry and six other household names are suing the publishers of the Daily Mail newspaper over alleged unlawful information gathering dating back 30 years.
The case has been ongoing since 2022 and is just one of several Harry has filed against media organisations since 2019 over alleged breaches of privacy, unlawful practices and false stories.
Associated Newspapers (ANL) – which also publishes The Mail on Sunday and MailOnline – strongly denies any wrongdoing.
A full trial is not expected to start at London’s High Court until January, but a pre-trial hearing, which helps manage the case and resolve any outstanding issues, is set to take place today.
Here is everything you need to know about the case.
What’s alleged?
The alleged unlawful acts are said to have taken place from 1993 to 2011, including the publisher hiring private investigators to secretly place listening devices inside cars and homes and paying police officials for inside information.
When bringing the lawsuit in 2022, lawyers for the claimants said they had become aware of “highly distressing” evidence revealing they had been victims of “abhorrent criminal activity” and “gross breaches of privacy” by Associated Newspapers.
Associated Newspapers denies the allegations, describing them as “preposterous smears”, and claims the legal action is “a fishing expedition by [the] claimants and their lawyers”.
The accusations include:
• The hiring of private investigators to secretly place listening devices inside people’s cars and homes;
• The commissioning of individuals to surreptitiously listen into and record people’s live, private telephone calls while they were taking place;
• The payment of police officials, with corrupt links to private investigators, for inside, sensitive information;
• The impersonation of individuals to obtain medical information from private hospitals, clinics, and treatment centres by deception;
• The accessing of bank accounts, credit histories and financial transactions through illicit means and manipulation.
Image: Pic: iStock
Who else is involved?
While Prince Harry is one of the key players, as a group litigation, he is not the only claimant.
The others include:
• Actress Elizabeth Hurley • Actress Sadie Frost • Sir Elton John and his husband, filmmaker David Furnish • Baroness Doreen Lawrence, mother of Stephen Lawrence • Former Liberal Democrat politician Sir Simon Hughes
Image: Sadie Frost. Pic: PA
Image: Baroness Doreen Lawrence. Pic: AP
They all allege they have been victims of “abhorrent criminal activity” and “gross breaches of privacy” by ANL.
David Sherborne is the lawyer representing all the claimants.
Image: Sir Elton John and his husband David Furnish (below). Pic: AP
Image: Pic: AP
What happened in 2023?
During a preliminary hearing in March 2023, Judge Matthew Nicklin was tasked with ruling whether the case can proceed to trial.
ANL had asked for the case to be struck out entirely, arguing the legal challenges against it were brought “far too late”, but David Sherborne called for the publisher’s application to be dismissed.
Lawyers for the publishers said the claims fell outside the statute of limitations – a law indicating that privacy claims should be brought with six years – and the claimants should have known, or could have found out, they had a potential case before October 2016.
Image: Prince Harry at the High Court in 2023
They also argued some aspects of the cases should be thrown out as they breach orders made by Lord Justice Leveson as part of his 2011 inquiry into media standards.
During the hearing, a number of the claimants attended the High Court, including Prince Harry, to the surprise of the British media.
Witness statements from all seven claimants were also released. The duke’s statement said he is bringing the claim “because I love my country” and remains “deeply concerned” by the “unchecked power, influence and criminality” of the publisher.
“If the most influential newspaper company can successfully evade justice, then in my opinion the whole country is doomed,” he said.
On 10 November 2023, Mr Justice Nicklin gave the go-ahead for the case to go to trial, saying ANL had “not been able to deliver a ‘knockout blow’ to the claims of any of these claimants”.
What’s happened since?
Earlier this year, lawyers for the claimants sought to amend their case to add a swathe of new allegations for the trial.
They argued that they should be allowed to rely on evidence that they said showed the Mail was involved in targeting Kate, the Princess of Wales.
However, Mr Justice Nicklin ruled this allegation was brought too late before trial.
In a further development in November, the High Court heard that a key witness in the case, private investigator Gavin Burrows, claimed his signature on a statement confirming alleged hacking had taken place, was forged.
Image: Lawyer David Sherborne is representing all the claimants
In the statement from 2021, Mr Burrows allegedly claimed to have hacked voicemails, tapped landlines, and accessed financial and medical information at the request of a journalist at the Mail On Sunday.
The statement was important, as five of the seven claimants involved in the case told the court they embarked on legal action against ANL based on evidence apparently obtained by Mr Burrows.
Mr Burrows previously retracted his statement in 2023, but the court heard he reiterated the denial to ANL’s lawyers in September this year.
It is now up to the claimant’s lawyer Mr Sherborne to decide if he still wants to call Mr Burrows as a witness for the trial.
Mr Justice Nicklin previously said if Mr Burrows gave evidence that was inconsistent with the evidence they had obtained, then he could apply to treat him as “hostile”.
Could the case end before going to trial?
In short, yes.
During pre-trial reviews, cases can either be settled or dismissed from court in both civil and criminal cases, meaning no trial will take place.
This happened in Harry’s case against News Group Newspapers (NGN), which publishes The Sun. The duke made similar accusations about NGN, which involved unlawful information gathering by journalists and private investigators.
Before an up-to 10-week trial began earlier this year, it was announced both sides had “reached an agreement” and that NGN had offered an apology to Harry and would pay “substantial damages”.
The settlement was reported to be worth more than £10m, mostly in legal fees.
Another of Harry’s legal cases, this time against Mirror Group Newspapers (MGN) over accusations of historical phone hacking, did go to trial.
The trial saw Harry take to the witness box, making him the first senior royal to give evidence in a courtroom since the 19th century.
In December 2023, the Honourable Mr Justice Fancourt concluded that the duke’s phone had been hacked “to a modest extent” between 2003 and 2009, and 15 of 33 articles he complained about were the product of unlawful techniques.
Bereaved families of black, minorities and migrant women who died after suffering violence and abuse have called on the prime minister to help end femicide.
At a Downing Street vigil on International Day for the Elimination of Violence Against Women, the group said urgent reforms to policing and sentencing are needed “to address systemic failures”.
Yasmin Javed, whose daughter Fawziyah Javed was killed after being pushed by her husband from Arthur’s Seat in Edinburgh, said authorities had ignored Fawziyah’s reports of abuse.
Image: Fawziyah Javed died after being pushed by her husband from Arthur’s Seat in Edinburgh
“It fell on deaf ears,” she told Sky News, explaining that Fawziyah, 31, who was pregnant when she died, had made complaints about her husband but had been murdered days before she was set to leave him.
“We’ve had our hearts ripped into millions of pieces. It’s not getting any easier, it’s getting more and more difficult.”
Tuesday’s vigil highlighted key legislative amendments the families, led by campaign group Southall Black Sisters, are championing.
The amendments include Banaz’s Law, named after 20-year-old Banaz Mahmod, who was subjected to an horrific assault, strangled and stuffed in a suitcase by family members on the orders of her father.
Image: The Downing Street vigil took place on International Day for the Elimination of Violence Against Women
The amendment seeks to explicitly recognise “honour-based” abuse as an aggravating factor in sentencing for relevant offences.
The families also want courts to impose sentences equivalent to murder for self-harm and suicides driven by domestic and “honour”-based abuse, and say the government must ensure all women have equal access to safety and support, regardless of immigration status.
Banaz Mahmod’s sister Bekhal, who testified against her relatives to help secure their conviction, said nearly two decades after the murder, efforts to protect women had not progressed.
Image: Banaz Mahmod was killed on the orders of her father
Speaking from an undisclosed location in the witness protection scheme, she said the murder “happened in 2006, and we’re almost in 2026 – that’s 20 years later. Not much has changed and it’s very, very disappointing.
“What happened to Banaz has happened, but what we could do is prevent it from happening to other people. I don’t understand why much more hasn’t been done to better the situation for others.”
A man charged with the murder of two women within five months of each other, and the rape of a third, has appeared in court.
Appearing at the Old Bailey via videolink on Wednesday, Simon Levy only spoke to confirm his name and was not asked to enter a plea to any of the charges.
Levy, 40, of Beaufoy Road, Tottenham, was charged in September with the murder of 39-year-old Sheryl Wilkins in Tottenham, north London, on 24 August.
While in custody, he was also charged with the murder of Carmenza Valencia-Trujillo, from Colombia, who died on the Aylesbury Estate, southeast London, in March.
Image: Levy is alleged to have murdered Carmenza Valencia-Trujillo in March. Pic: Met Police
Prosecutor Tom Little KC told the court that Ms Valencia-Trujillo was found in a block of flats that is “very largely disused” with few residents or passers-by except security guards.
He said: “The body of the deceased was found in the early evening of 17 March 2025 in a block of flats very largely disused, so it does not contain many residents nor many people passing by apart from the odd security officer who patrol the area for safety.”
It is alleged that he travelled to the area the day before and that he killed her during the course of a sexual encounter.
Image: Levy was also charged with the murder of Sheryl Wilkins. Pic: Met Police
Levy was also accused of grievous bodily harm with intent, non-fatal strangulation and two counts of rape against a third woman, who cannot be named for legal reasons, in Haringey, north London, on 21 January, police said.
The Met Police said on Monday that all three cases are now being treated as part of a single, joined investigation and a trial date has been set for June 2026 at the Old Bailey.