She seemed perfect, at first. Her CV brimmed with all kinds of qualifications. And she had years of experience caring for vulnerable people.
As Sarah Whitaker sat at her kitchen table and looked through the paperwork the care agency had sent her, she knew that Tracy was the one she could trust to look after David, her 89-year-old dad.
Retired businessman David Seal suffered a stroke in the summer and needed more and more support at home.
He was taking a daily cocktail of strong prescription medicines and also needed help emptying his catheter bag because going to the toilet had become difficult recently.
“We need somebody experienced in stroke management and catheter care,” said Sarah. “But we also needed somebody who could drive my dad to the town and back. And somebody who was a very good cook.
“My dad chose Tracy and she arrived the next day.”
Image: Sarah was sent Tracy’s CV and profile by Hampshire-based Access Care
Tracy came by train and, on the journey to David’s home, revealed that she could not drive because there was a problem with her licence.
Sarah saw this as a red flag. But that wasn’t all she was worried about.
“We had to teach her how to open and close the catheter because she had never seen one before. And that was a surprise given her experience.”
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It got worse. Tracy couldn’t cook and once served David deep-fried Brussels sprouts for lunch. Sarah was increasingly concerned about the carer’s medicine management skills too.
“She was giving dad pills here there and everywhere. And that’s a problem because if you give my dad a pill, he’ll swallow it. Whatever it is.”
This was far removed from the carer she had read so much about.
Sarah was introduced to Tracy through an introductory care agency, Hampshire-based Access Care. When Sarah got in touch about her concerns, the agency said they were confused too.
They had never had any complaints about Tracy. She was the model carer.
And then one sunny day in early September, as David was being pushed around the village in his wheelchair by his grandchildren, one of them pulled out a mobile phone to capture the happy scene.
“As soon as Tracy saw the camera she stepped out of view as quick as a flash,” said Sarah. “And later my daughter said that it seemed odd that she didn’t want to be on camera.”
Image: The woman who was looking after David Seal did not want to be pictured
Sarah rang the care agency again, who supplied her with a copy of Tracy’s driving licence. She looked at the video again.
“The image we had from the walk and the person in the driving licence photo were two different people.”
The next morning, Tracy – or whoever she was – packed her bags and left.
Sarah was horrified. She was left wondering who had been in her father’s house for nearly three weeks. It started to fit into place; the shoddy catheter care, the bad cooking and the poor handling of medicines.
She contacted the care agency again, who promptly contacted Tracy, who was adamant that she had been in the house caring for David.
Access Care contacted Hampshire Police. But the response was not what they expected.
A police constable replied on 4 November with disappointing news. They explained that officers had “limited lines of enquiry” and that because Tracy had denied the allegation, they would need an “independent witness” to confirm the allegation.
They seemed to be saying that they would not investigate, adding that it would be deemed “not in the public interest” to send a police officer to interview Tracy in person at her home, despite having her address.
Image: Sarah said she only found out later that ‘Tracy’ was ‘two different people’
The police were clearly not interested and showed no signs of investigating. So as part of our investigation into this story, we tracked down Tracy to an address and decided to pay her a visit. To get her side of the story.
I arrived at a large housing estate and saw Tracy backing her car into the drive at the back. I approached her and said I wanted to speak to her about her work as a carer in David’s home.
At first, she said that she had worked very hard to provide the best care but that the family were not happy. She was very clear that she had lived in the home for nearly three weeks. No question about it.
But when I confronted Tracy with the photo evidence from the sunny village walk, her tone changed. She took in deep breath and sighed.
“I don’t know how to explain this,” she said slowly. “It’s so bad. Very bad. I’m sorry.”
Image: Tracy admitted to Sky News she sent a friend to care for David
Tracy explained to me that she had asked a friend to do the care job in her place, admitting that her friend was not a trained carer. She said nobody had forced her to do it and she had never done anything like this in the past.
She said she thought she could get away with it because the care agency never checked up on her.
“They [the agency] never met me face to face. They have to do more checks to know who is going in the house.”
Image: The real Tracy said her care agency never checked in on her
I show Sarah the video of Tracy and her astonishing admission. “She was knowingly complicit and sent an untrained carer – a complete stranger – into the house of a vulnerable elderly man who is very ill. The nerve of the woman!”
Sarah did some research and reached out to the care regulator, the Care Quality Commission (CQC). But to her surprise, they said they could not help.
They don’t regulate introductory care agencies like the one Sarah used to hire Tracy.
“I thought it was absolutely incredible that the CQC were not involved and I was very surprised to discover that agencies like this send carers all over the the place but aren’t regulated in any way.”
Image: Fully managed care is regulated by the CQC, while introductory agencies – like Access Care – use self-employed carers
One of the reasons why the deception was picked up on so quickly is that Sarah lives next door to her dad. And so, we got around to talk to David and I asked him how he felt about having a stranger looking after him.
“I feel very cross about it. I feel fooled and misled,” he said. But David is also clear about another point: regulation. Or lack of it.
“There’s no point in being responsible for the care industry if you’re only dealing with people who are registered with you. It is quite pointless.”
A spokesperson for the Care Quality Commission told Sky News: “We appreciate the distress this incident has caused both Mr Seal and Mrs Whitaker, however as neither introductory agencies or self-employed carers are covered by CQC’s remit we are unable to take action in this case.
“These matters should be reported in the first instance to the local authority safeguarding team who have the remit to investigate the issue and take necessary action.
“Any questions regarding the legal framework for how health and social care is regulated in England is a matter for the government.”
Image: David said CQC not regulating the introductory agencies is ‘pointless’
The care sector is big business. Home care services are worth over £12bn per year and rising, according to healthcare analysts LaingBuisson.
The government has written to Chief Executives of adult social care services telling them of their so-called ‘home first’ approach to healthcare, which supports people to live independently at home rather than being cared for in hospital. Just like the kind of care David was receiving.
And as winter comes and pressure increases on the NHS, these kinds of services are relied on more than ever.
“If you can’t guarantee that the person you’re expecting is the person you get then I think the system is very flawed,” Sarah tells me.
A Department of Health and Social Care spokesperson told Sky News: “Our sympathies are with David’s family and friends in this deeply concerning case.
“This government inherited a social care system in crisis. We are committed to building a National Care Service – underpinned by national standards and delivered locally – to improve the consistency of care and ensure everyone can live an independent and dignified life.”
“A healthy NHS and social care system requires strong regulation to ensure patient and user safety and that’s why we are reforming the Care Quality Commission to make sure it is fit for purpose.”
Access Care CEO Tiggy Bradshaw also told Sky News: “We were shocked to hear of this terrible deception and are deeply sorry for what Mr Seal and his family have experienced.
“When we heard of these alarming allegations, we contacted Action Fraud and the police and commenced an urgent safeguarding review. We have been in close touch with the family throughout and will continue to collaborate with the police.
“We have strict protocols in place however these extremely unusual circumstances have given us cause for reflection.
“We are in the process of developing further security checks and procedures for families in receipt of care at home.”
Several days after approaching Hampshire Police for comment, a spokesperson told us they were looking into the case, adding: “Officers are carrying out a number of enquiries and the incident is still under investigation to determine whether any crimes have been committed.”
Sarah meanwhile says she has been left deeply concerned by the incident.
Image: ‘If the system can be played this easily, then the system needs to change,’ Sarah said
“We knew nothing about this person who was in my dad’s home. For all I know she could have been an axe murderer,” she told Sky News.
“The fact that the carer was able to get away with it for as long as she did put the entire system in doubt.
“If the system can be played this easily, then the system needs to change.”
An investigation into Gregg Wallace’s “inappropriate behaviour” on MasterChef has found more than half of the allegations against him have been substantiated, including one of “unwanted physical contact”.
MasterChef’s production company Banijay UK shared a summary of its report into historical allegations of misconduct against the 60-year-old presenter, carried out by independent law firm Lewis Silkin over seven months.
The report said the number of sustained allegations made Wallace’s return to MasterChef “untenable”.
Last week it emerged Wallace had been sacked as MasterChef presenter, with reports of more than 50 fresh allegations against him.
The investigation heard evidence from 78 witnesses, including 41 complainants. The investigations team spoke to Wallace three times for the report, conducting 14 hours of interviews with him.
There were 83 allegations against Wallace, and 45 of them were upheld. All were related to MasterChef.
The upheld allegations were:
• Twelve claims he made inappropriate jokes and innuendo;
• Sixteen reports he made sexually explicit comments;
• Two allegations that he made sexualised comments to or about someone;
• Four complaints that he made culturally insensitive or racist comments;
• Three claims that he was in a state of undress;
• Seven allegations of bullying;
• One allegation of unwanted touching.
Nearly all the allegations against Wallace were related to behaviour which is said to have occurred between 2005 and 2018, with just one substantiated allegation taking place after 2018.
Image: Wallace and Anne-Marie Sterpini in 2014
Ahead of the publication of the summary, Wallace had said he had been “cleared of the most serious and sensational accusations” made against him.
He also said his neurodiversity had “now formally (been) diagnosed as autism”, saying in the social media post that it was “suspected and discussed by colleagues across countless seasons of MasterChef”.
BBC held no ‘central’ information over Wallace concerns
Additionally, the report summary found there were 10 standalone allegations about other people between 2012 and 2018/2019, two of which were substantiated. These were unrelated to Wallace, and those people were not named in the summary.
The investigation found that complaints had previously been raised with the production company between 2005 and 2024.
Image: Gregg Wallace on MasterChef. Pic: BBC/ Shine TV 2024
While the report flagged inadequate reporting procedures before 2016, when Endemol merged with Shine ahead of Banijay acquiring Endemol Shine in 2020, it said there were significant improvements to HR processes and training after 2016.
The investigation said some formal action was taken by the BBC in 2017, but it also noted the corporation held no information regarding concerns raised over Wallace centrally, resulting in issues being addressed as a first offence.
Sky News has tried to contact Gregg Wallace today.
Image: Gregg Wallace after being made a Member of the Order of the British Empire (MBE) by the Princess Royal in an investiture ceremony at Windsor Castle. Picture date: Tuesday February 28, 2023.
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Picture by: Andrew Matthews/PA Archive/PA Images
Responding to the findings of the report, the BBC said the corporation had “no plans to work with [Wallace] in future”, saying his behaviour “falls below the values of the BBC”.
The BBC said “opportunities were missed” to address Wallace’s behaviour, adding, “We accept more could and should have been done sooner”.
Concerning the allegations against other individuals flagged in the report, the BBC said they had asked Banijay UK to take action to address these issues, and said it would “be completed as a priority”.
The corporation has yet to decide if the unseen MasterChef series that was filmed with Wallace last year will still be aired.
Production staff deserve ‘much, much better’
Banijay UK chief executive Patrick Holland called the report “uncomfortable reading”, but said its findings provided “valuable insight” for production teams moving forward.
In a nod to Wallace’s recent autism spectrum disorder diagnosis, Mr Holland said Wallace’s neurodiversity was “relevant to certain behaviours identified in the report”, admitting “the production could have done more to identify, manage and communicate patterns of inappropriate behaviour”.
Philippa Childs, head of creative industries union Bectu, said the report findings made it clear that “inappropriate behaviour has gone unchecked for far too long,” adding: “This is a real failure by Banijay to take these issues seriously and act accordingly”.
Ms Childs said the report highlighted the precarious position of production staff, the majority of whom are freelance workers, who she said deserve “much, much better”.
Wallace was the original presenter of the BBC show Saturday Kitchen in 2002 and has also featured on Eat Well For Less?, Inside The Factory, Turn Back Time, Harvest and Supermarket Secrets.
He was best known, however, for presenting MasterChef, MasterChef: The Professionals, and Celebrity MasterChef.
Warning: This article contains details readers may find distressing.
An “evil” postman who moaned about being lonely hours before he severed his girlfriend’s head and tried to dismember her body has been jailed for a minimum of 23 years.
Ewan Methven murdered 21-year-old Phoenix Spencer-Horn in the flat they shared in East Kilbride, South Lanarkshire, in November last year.
The High Court in Glasgow heard the killer dumped his partner’s body parts in their hallway and failed to call emergency services for two days.
Image: Phoenix Spencer-Horn was murdered in November
The 27-year-old then bought drugs, watched pornography and sent sickening texts to Phoenix’s worried mum pretending she was still alive.
Phoenix was stabbed 20 times – including 10 times in the face – using three knives in an attack that unfolded after she returned from her waitressing job in Lanarkshire.
The 21-year-old had described Methven as her “soulmate” on social media, saying in one TikTok video: “Life is so much more beautiful and full of colour with you.”
A few months later she was murdered by the same man she had been in a relationship with for two years.
Image: Ewan Methven was jailed on Monday. Pic: Police Scotland
Methven received a life sentence with at least 23 years behind bars when he retuned to the dock on Monday.
The judge, Lord Matthews, described it as a “dreadful crime”.
He told Methven: “You were a trusted member of her family, but you betrayed that trust and robbed her of life in the cruellest way.
“Not content with what you had done to her, you robbed her of all dignity in death by decapitating her and trying to dismember her in an attempt to defeat the ends of justice.”
Image: The pair had been in a relationship for two years
Lord Matthews highlighted victim impact statements supplied by Phoenix’s family and said he had “rarely read such outpourings of grief”.
The judge said: “The way you treated this innocent young woman after her death meant that her family did not even have the comfort of saying goodbye to her.”
He added: “I have this morning seen a letter written by you, but it answers none of the questions which must be plaguing the family. You blame the effect of substances but that is no excuse.”
‘Personification of evil’
Sky News has interviewed the couple’s neighbour who lives directly next door.
Toni Brown, 25, described the horror of discovering what happened.
She said: “I think I stayed out of the house for about a week after that. I couldn’t even sit.
“It’s horrific. It gives me shivers thinking about it. It is crazy to think I stayed next door to a monster like that.
“What scares me the most is knowing she was lay there and I was in here oblivious.”
Image: Neighbour Toni Brown spoke to Sky News
Asked whether she heard any noises or violence around the time of the murder, Ms Brown said: “There was a bad smell in my house in the early hours of the morning she was found.
“There was a bad smell in my kitchen basically where the walls join together.”
Methven’s own defence lawyer told the court that society will see the killer as the “personification of evil”.
When he eventually called 999, he claimed to have suffered a drug-induced blackout during the violent killing.
Image: Ms Spencer-Horn was murdered by the man she once called her ‘soulmate’
Another life lost to gender-based violence
The case has raised questions once again about the growing prevalence of gender-based violence.
Fiona Drouet’s daughter Emily was 18 when she took her own life at university in Aberdeen in 2016, days after being choked and slapped by her ex-boyfriend.
Angus Milligan was later convicted of physical and psychological abuse.
Image: Fiona Drouet’s daughter was a victim of physical abuse from an ex-boyfriend
Ms Drouet, who now campaigns on violence against women across the UK and Ireland, has set up a charity called Emily’s Test in her daughter’s name.
Reacting to the death of Ms Spencer-Horn, Ms Drouet told Sky News: “There is another mother and father that have just been plunged into utter hell.
“Somebody once said to me that if God came to you and said, ‘I am going to give you this beautiful daughter, but you’ll only have her for 18 years and then we need to take her back, would you still want her?’ and I would take those 18 years and go through the pain rather than have nothing.
“Although just now that probably offers no words of comfort for Phoenix’s parents, maybe one day it can.”
A military exercise bringing together more than 35,000 personnel across 19 different nations, including the UK, is under way in Australia – with Chinese spy ships expected to watch.
The drill – the largest-ever war fighting exercise to take place in Australia – officially started on Sunday with a ceremony in Sydney.
The biennial drill, known as Exercise Talisman Sabre, started in 2005 as a joint exercise between the US and Australia.
This year, personnel from Canada, Fiji, France, Germany, India, Indonesia, Japan, the Netherlands, New Zealand, Norway, Papua New Guinea, the Philippines, South Korea, Singapore, Thailand, Tonga, and the United Kingdom have joined.
The Ministry of Defence said the UK Carrier Strike Group, including HMS Prince of Wales and HMS Richmond, would be training with forces from New Zealand, among others, ahead of the exercise.
Image: The UK’s Carrier Strike Group taking part in Exercise Talisman Sabre. Pic: X/@COMUKCSG
“F-35B jets and Merlin helicopters, part of a wider multinational force, are ready to defend and deepen ties across the Indo-Pacific under Operation Highmast,” said a post on the MoD’s X account.
This morning, the Carrier Strike Group (CSG) said on its own X account: “Exercise #TalismanSabre25 begins! UK #CSG25 is excited to join with 18 partner nations and over 35,000 military personnel for the largest iteration of the exercise in its history.”
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Image: An Australian Airforce F35 fighter jet participates in Exercise Talisman Sabre 2025. Pic: AP
The 19 countries will take part in the exercise over three weeks, Australia’s defence department said on Sunday, with China expected to monitor activities.
The drills will also take place in neighbouring Papua New Guinea, making it the first time Talisman Sabre activities have been held outside Australia.
Chinese ships have monitored naval exercises off the Australian coast during the last four Talisman Sabre exercises and were expected to carry out surveillance on the current exercise, Australian defence industry minister Pat Conroy said.
Image: Rockets are launched from a High Mobility Artillery Rocket System during Talisman Sabre 2025. Pic: AP
“The Chinese military have observed these exercises since 2017. It’d be very unusual for them not to observe it,” Mr Conroy told the Australian Broadcasting Corp.
“We’ll adjust accordingly. We’ll obviously observe their activities and monitor their presence around Australia, but we’ll also adjust how we conduct those exercises,” he added.
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Mr Conroy said the Chinese were not yet shadowing ships as of Sunday.
The drill started a day after Australian Prime Minister Anthony Albanese began a six-day visit to China, where he is expected to hold his fourth face-to-face meeting with Chinese President Xi Jinping in Beijing on Tuesday.
Image: HIMARS rockets are fired by Australian, US and Singapore defence forces. Pic: Reuters
Mr Albanese said Chinese surveillance of Talisman Sabre would not be an issue raised with Mr Xi.
“That would be nothing unusual. That has happened in the past and I’ll continue to assert Australia’s national interest, as I do,” Mr Albanese said in Shanghai on Monday.