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She seemed perfect, at first. Her CV brimmed with all kinds of qualifications. And she had years of experience caring for vulnerable people.  

As Sarah Whitaker sat at her kitchen table and looked through the paperwork the care agency had sent her, she knew that Tracy was the one she could trust to look after David, her 89-year-old dad.

Retired businessman David Seal suffered a stroke in the summer and needed more and more support at home.

He was taking a daily cocktail of strong prescription medicines and also needed help emptying his catheter bag because going to the toilet had become difficult recently.

“We need somebody experienced in stroke management and catheter care,” said Sarah. “But we also needed somebody who could drive my dad to the town and back. And somebody who was a very good cook.

“My dad chose Tracy and she arrived the next day.”

Social care worker Tracy's profile with Access Care
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Sarah was sent Tracy’s CV and profile by Hampshire-based Access Care

Tracy came by train and, on the journey to David’s home, revealed that she could not drive because there was a problem with her licence.

Sarah saw this as a red flag. But that wasn’t all she was worried about.

“We had to teach her how to open and close the catheter because she had never seen one before. And that was a surprise given her experience.”

It got worse. Tracy couldn’t cook and once served David deep-fried Brussels sprouts for lunch. Sarah was increasingly concerned about the carer’s medicine management skills too.

“She was giving dad pills here there and everywhere. And that’s a problem because if you give my dad a pill, he’ll swallow it. Whatever it is.”

This was far removed from the carer she had read so much about.

Sarah was introduced to Tracy through an introductory care agency, Hampshire-based Access Care. When Sarah got in touch about her concerns, the agency said they were confused too.

They had never had any complaints about Tracy. She was the model carer.

And then one sunny day in early September, as David was being pushed around the village in his wheelchair by his grandchildren, one of them pulled out a mobile phone to capture the happy scene.

“As soon as Tracy saw the camera she stepped out of view as quick as a flash,” said Sarah. “And later my daughter said that it seemed odd that she didn’t want to be on camera.”

The fake carer being pictured with David Seal
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The woman who was looking after David Seal did not want to be pictured

Sarah rang the care agency again, who supplied her with a copy of Tracy’s driving licence. She looked at the video again.

“The image we had from the walk and the person in the driving licence photo were two different people.”

The next morning, Tracy – or whoever she was – packed her bags and left.

Sarah was horrified. She was left wondering who had been in her father’s house for nearly three weeks. It started to fit into place; the shoddy catheter care, the bad cooking and the poor handling of medicines.

She contacted the care agency again, who promptly contacted Tracy, who was adamant that she had been in the house caring for David.

Access Care contacted Hampshire Police. But the response was not what they expected.

A police constable replied on 4 November with disappointing news. They explained that officers had “limited lines of enquiry” and that because Tracy had denied the allegation, they would need an “independent witness” to confirm the allegation.

They seemed to be saying that they would not investigate, adding that it would be deemed “not in the public interest” to send a police officer to interview Tracy in person at her home, despite having her address.

Sarah Whitaker
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Sarah said she only found out later that ‘Tracy’ was ‘two different people’

The police were clearly not interested and showed no signs of investigating. So as part of our investigation into this story, we tracked down Tracy to an address and decided to pay her a visit. To get her side of the story.

I arrived at a large housing estate and saw Tracy backing her car into the drive at the back. I approached her and said I wanted to speak to her about her work as a carer in David’s home.

At first, she said that she had worked very hard to provide the best care but that the family were not happy. She was very clear that she had lived in the home for nearly three weeks. No question about it.

But when I confronted Tracy with the photo evidence from the sunny village walk, her tone changed. She took in deep breath and sighed.

“I don’t know how to explain this,” she said slowly. “It’s so bad. Very bad. I’m sorry.”

Nick Martin speaks to Tracy, a social care worker whose identity was used by a fake carer
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Tracy admitted to Sky News she sent a friend to care for David

Tracy explained to me that she had asked a friend to do the care job in her place, admitting that her friend was not a trained carer. She said nobody had forced her to do it and she had never done anything like this in the past.

She said she thought she could get away with it because the care agency never checked up on her.

“They [the agency] never met me face to face. They have to do more checks to know who is going in the house.”

Tracy, a social care worker, being confronted on a fake carer using her identity
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The real Tracy said her care agency never checked in on her

I show Sarah the video of Tracy and her astonishing admission. “She was knowingly complicit and sent an untrained carer – a complete stranger – into the house of a vulnerable elderly man who is very ill. The nerve of the woman!”

Sarah did some research and reached out to the care regulator, the Care Quality Commission (CQC). But to her surprise, they said they could not help.

They don’t regulate introductory care agencies like the one Sarah used to hire Tracy.

“I thought it was absolutely incredible that the CQC were not involved and I was very surprised to discover that agencies like this send carers all over the the place but aren’t regulated in any way.”

Fully managed care is regulated by the CQC, while introductory agencies use self-employed carers
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Fully managed care is regulated by the CQC, while introductory agencies – like Access Care – use self-employed carers

One of the reasons why the deception was picked up on so quickly is that Sarah lives next door to her dad. And so, we got around to talk to David and I asked him how he felt about having a stranger looking after him.

“I feel very cross about it. I feel fooled and misled,” he said. But David is also clear about another point: regulation. Or lack of it.

“There’s no point in being responsible for the care industry if you’re only dealing with people who are registered with you. It is quite pointless.”

A spokesperson for the Care Quality Commission told Sky News: “We appreciate the distress this incident has caused both Mr Seal and Mrs Whitaker, however as neither introductory agencies or self-employed carers are covered by CQC’s remit we are unable to take action in this case.

“These matters should be reported in the first instance to the local authority safeguarding team who have the remit to investigate the issue and take necessary action.

“Any questions regarding the legal framework for how health and social care is regulated in England is a matter for the government.”

Read more on social care:
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Vulnerable children put in caravans in ‘stark failure’ – report

David Seal
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David said CQC not regulating the introductory agencies is ‘pointless’

The care sector is big business. Home care services are worth over £12bn per year and rising, according to healthcare analysts LaingBuisson.

The government has written to Chief Executives of adult social care services telling them of their so-called ‘home first’ approach to healthcare, which supports people to live independently at home rather than being cared for in hospital. Just like the kind of care David was receiving.

And as winter comes and pressure increases on the NHS, these kinds of services are relied on more than ever.

“If you can’t guarantee that the person you’re expecting is the person you get then I think the system is very flawed,” Sarah tells me.

A Department of Health and Social Care spokesperson told Sky News: “Our sympathies are with David’s family and friends in this deeply concerning case.

“This government inherited a social care system in crisis. We are committed to building a National Care Service – underpinned by national standards and delivered locally – to improve the consistency of care and ensure everyone can live an independent and dignified life.”

“A healthy NHS and social care system requires strong regulation to ensure patient and user safety and that’s why we are reforming the Care Quality Commission to make sure it is fit for purpose.”

Access Care CEO Tiggy Bradshaw also told Sky News: “We were shocked to hear of this terrible deception and are deeply sorry for what Mr Seal and his family have experienced.

“When we heard of these alarming allegations, we contacted Action Fraud and the police and commenced an urgent safeguarding review. We have been in close touch with the family throughout and will continue to collaborate with the police.

“We have strict protocols in place however these extremely unusual circumstances have given us cause for reflection.

“We are in the process of developing further security checks and procedures for families in receipt of care at home.”

Read more from Sky News:
One Direction stars arrive for Liam Payne’s funeral
Why is there talk of World War Three?

Several days after approaching Hampshire Police for comment, a spokesperson told us they were looking into the case, adding: “Officers are carrying out a number of enquiries and the incident is still under investigation to determine whether any crimes have been committed.”

Sarah meanwhile says she has been left deeply concerned by the incident.

Sarah Whitaker
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‘If the system can be played this easily, then the system needs to change,’ Sarah said

“We knew nothing about this person who was in my dad’s home. For all I know she could have been an axe murderer,” she told Sky News.

“The fact that the carer was able to get away with it for as long as she did put the entire system in doubt.

“If the system can be played this easily, then the system needs to change.”

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Martin Lewis reveals who is due for car finance compensation – and how much they’ll get

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Martin Lewis reveals who is due for car finance compensation - and how much they'll get

Martin Lewis says motorists who were mis-sold car finance are likely to receive “hundreds, not thousands of pounds” – with regulators launching a consultation on a new compensation scheme.

The founder of MoneySavingExpert.com believes it is “very likely” that about 40% of Britons who entered personal contact purchase or hire purchase agreements between 2007 and 2021 will be eligible for payouts.

“Discretionary commission arrangements” saw brokers and dealers charge higher levels of interest so they could receive more commission, without telling consumers.

Pics: PA
Image:
Pics: PA

Speaking to Sky News Radio’s Faye Rowlands, Lewis said: “Very rarely will it be thousands of pounds unless you have more than one car finance deal.

“So up to about a maximum of £950 per car finance deal where you are due compensation.”

Lewis explained that consumers who believe they may have been affected should check whether they had a discretionary commission arrangement by writing to their car finance company.

However, the personal finance guru warned against using a claims firm.

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“They’re hardly going to do anything for you and you might get the money paid to you automatically anyway, in which case you’re giving them 30% for nothing,” he added.

Read more: How to tell if you’ve been mis-sold car finance

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Who’s eligible for payout after car finance scandal?

Yesterday, the Financial Conduct Authority said its review of the past use of motor finance “has shown that many firms were not complying with the law or our disclosure rules that were in force when they sold loans to consumers”.

The FCA’s statement added that those affected “should be appropriately compensated in an orderly, consistent and efficient way”.

Lewis told Sky News that the consultation will launch in October – and will take six weeks.

“We expect payouts to come in 2026, assuming this will happen and it’s very likely to happen,” he said.

“As for exactly how will work, it hasn’t decided yet. Firms will have to contact people, although there is an issue about them having destroyed some of the data for older claims.”

He believes claims will either be paid automatically – or affected consumers will need to opt in and apply to get compensation back.

Read more from Sky News:
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What motorists should do next

The FCA says you may be affected if you bought a car under a finance scheme, including hire purchase agreements, before 28 January 2021.

Anyone who has already complained does not need to do anything.

The authority added: “Consumers concerned that they were not told about commission, and who think they may have paid too much for the finance, should complain now”.

Its website advises drivers to complain to their finance provider first.

If you’re unhappy with the response, you can then contact the Financial Ombudsman.

Any compensation scheme will be easy to participate in, without drivers needing to use a claims management company or law firm.

The FCA has warned motorists that doing so could end up costing you 30% of any compensation in fees.

The FCA estimates the cost of any scheme – including compensation and administrative costs – to be no lower than £9bn.

But in a video on X, Lewis said that millions of people are likely to be due a share of up to £18bn.

The regulator’s announcement comes after the Supreme Court ruled on a separate, but similar, case on Friday.

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UK weather: Storm Floris sparks amber warning – with trains cancelled

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UK weather: Storm Floris sparks amber warning - with trains cancelled

Storm Floris is nearing the UK – with train companies in the hardest-hit areas urging passengers not to travel today.

The Met Office has issued an amber “danger to life” warning for wind in parts of Scotland, with gusts of up to 90mph possible.

That alert is in force from 10am until 10pm, with forecasters warning “unusually strong” winds could close roads and damage buildings.

Check the latest weather forecast here

Waves break on the sea front in Blackpool. File pic: PA
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Waves break on the sea front in Blackpool. File pic: PA

A wider yellow warning – covering the North of England and Northern Ireland – is also active between 6am this morning and 11.59pm tonight.

Train operator LNER has warned passengers not to travel north of Newcastle, while Avanti West Coast has advised its customers not to travel north of Preston as it will be “heavily affected” by the weather.

“We’re expecting heavy rain and high winds to result in disruption of services,” LNER said in a statement.

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Some trains have already been cancelled in Scotland, with Network Rail saying several lines will be closed from 12pm. Other routes will run with a reduced timetable and longer journey times.

Among the routes set to close at midday are Edinburgh to Fife, Perth to Dundee, and Aberdeen to Inverness, as well as the West Highland Line.

The storm could also lead to road closures – and several ferry services have already been cancelled by Scottish operator CalMac.

The Met Office said that much of Scotland, particularly western coastal areas, will be battered by heavy rain and windy conditions.

Pic: Met Office
Image:
Pic: Met Office

The strongest gusts are expected this afternoon and into the evening – but a Met Office spokesperson warned “there remains some uncertainty in the depth and track of Floris”.

Sky News’ weather presenter Jo Wheeler said: “Storm Floris is likely to bring a spell of weather not usually associated with the height of summer.

“Travelling across the Atlantic, this otherwise unremarkable, low-pressure system will cross a powerful jet stream, exiting on the cold side, renowned for storm formation.”

Read more from Sky News:
Martin Lewis: Who is due for car finance compensation
Two arrested on suspicion of murder over fatal London stabbing

She said inland gusts of 50mph to 60mph are widely possible, potentially reaching 80mph to 90mph over exposed coasts, hills and bridges.

“The rain associated with this storm will largely clear through early tomorrow, but it’s as the rain goes that the winds start to strengthen,” she warned.

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How Air India crash victim’s grieving family discovered remains mix-up

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How Air India crash victim's grieving family discovered remains mix-up

Almost two months after Air India Flight 171’s deadly crash, some of the 53 British nationals on board are only now being laid to rest.

Some 300 friends, families, and locals from the Gujarati community in and around London gathered in Wembley for a prayer and memorial service dedicated to remembering some of the victims.

Wearing his father’s emerald ring that was miraculously recovered from the wreckage, Miten Patel addresses the crowd.

Miten Patel, whose parents Ashok and Shobhana Patel died in the Air India plane crash, reading a eulogy
Ashok Patel's ring, recovered from the Air India flight, being worn by Miten Patel

His parents, Ashok and Shobhana Patel, were travelling back to their home in Orpington, Kent, after a spiritual trip to India, when they were killed in the crash on 12 June.

Their funeral was held only days ago, after being delayed following the discovery that the remains of other individuals were found in Miten’s mother’s casket.

A photo of Ashok and Shobhana Patel, who died in the Air India plane crash, on display at a vigil
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Ashok and Shobhana Patel were among 241 who died in the Air India plane crash

He credits Professor Fiona Wilcox, the senior coroner at Inner West London Coroner’s Court, for meeting with him and his family to break the news.

“My parents were the first ones repatriated in the UK,” Miten explains – he organised the repatriation of his parents before he flew out to Ahmedabad.

“When they were back home, the first thing that they did was a CT scan. And that’s when it came about, the CT scan showed that with mum’s remains, there were further remains there too.

“I don’t know what they were. I don’t know how many.”

Miten Patel, whose parents Ashok and Shobhana Patel died in the Air India plane crash
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The remains of other individuals were found in Miten’s mother’s casket

Miten’s parents’ funeral was attended by hundreds. His father, Ashok, was a financial adviser and his mother, Shobhana, was a retired microbiologist.

As the eldest son, organising much of his parents’ farewell fell to him. The concern around his mother’s remains delayed the family’s chance to grieve.

“I think there should be a level of responsibility taken. Why did that happen? Where was the flaw in that process? I mean I do understand that whole situation, people were rushing, people were very tired.

“You know, to get all the remains, then having to separate them by DNA, it’s a long process. But really, for us as loved ones, it is very upsetting.”

Indian government spokesman Randhir Jaiswal previously said the country was “working closely with the UK side from the moment these concerns and issues were brought to our attention”.

“In the wake of the tragic crash, the concerned authorities had carried out identification of victims as per established protocols and technical requirements,” he said. “All mortal remains were handled with utmost professionalism and with due regard for the dignity of the deceased.

“We are continuing to work with the UK authorities on addressing any concerns related to this issue.”

The flight crashed moments after take-off en route to Gatwick, killing 241 people on board. Horrifying images were beamed around the world within minutes.

Confusion and fear spread like wildfire among relatives back in the UK, who immediately tried to get hold of their loved ones.

Read more:
Plane suffered ‘no mechanical fault’ before crash – chief executive
Anger growing as Air India families wait for relatives’ remains

It was a family member of Komal Patel’s who called her after seeing the images on the news.

There was only one flight out of Ahmedabad back to London that day, and she had only just been texting her brother Sunny and his wife Monali, who’d been on holiday.

The events of the past few weeks have been unfathomable.

A photo of Sunny and Monali Patel, who died in the Air India plane crash, on display at a vigil
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Sunny and Monali Patel were about to celebrate their 10-year anniversary

In her first interview about her brother and her sister-in-law, Komal explains how she flew out to India with her cousin Jina to go and identify her little brother.

“Because we weren’t really allowed to see the body, I don’t think I’ve really come to terms with it. I still think I’m dreaming and it’s not really real,” Komal tells us.

Sunny and Monali Patel were in their 30s and about to celebrate their 10-year anniversary.

Jina and Komal Patel, whose relatives Sunny and Monali Patel died in the Air India plane crash
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Komal Patel flew to India with her cousin Jina to identify her little brother

The couple were the “light” and “soul” of their families.

They loved having fun, playing with their nieces and nephews and adored travelling. Komal says her brother loved barbecues and her sister-in-law worked with children and adored hers too.

“They’re just really fun, exciting, really lived life, just made memories, just made everyone really happy,” says big sister Komal.

“They were like the heart of my kids. Whenever they walked into a room, they just filled up the room with laughter and happiness.”

A photo of Sunny and Monali Patel, who died in the Air India plane crash, on display at a vigil
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A photo of Sunny and Monali Patel, who died in the Air India plane crash, on display at a vigil

The couple had been due to fly back home to London a week beforehand but postponed their flight.

“It has just been very traumatic, very, very sad for us, losing Sunny and Monali at 39 years old,” says their cousin Jina.

“They were full of life and brought so much light into our family. As a family, we’re devastated at why two people so young, with so much energy, who brought so much into our families have just sort of gone in one day.”

Read more from Ashna Hurynag:
Attacker told man stabbed in sword rampage: ‘I’m going to kill you’
Daughter’s ‘painful’ last memory of mum stabbed at carnival

A joint funeral for the husband and wife was held a fortnight ago and like hundreds of families impacted by this tragedy, the family are now rebuilding a foundation that has been shattered.

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