The bizarre story of a fake carer – and what it says about the UK’s care industry
She seemed perfect, at first. Her CV brimmed with all kinds of qualifications. And she had years of experience caring for vulnerable people.
As Sarah Whitaker sat at her kitchen table and looked through the paperwork the care agency had sent her, she knew that Tracy was the one she could trust to look after David, her 89-year-old dad.
Retired businessman David Seal suffered a stroke in the summer and needed more and more support at home.
He was taking a daily cocktail of strong prescription medicines and also needed help emptying his catheter bag because going to the toilet had become difficult recently.
“We need somebody experienced in stroke management and catheter care,” said Sarah. “But we also needed somebody who could drive my dad to the town and back. And somebody who was a very good cook.
“My dad chose Tracy and she arrived the next day.”
Sarah was sent Tracy’s CV and profile by Hampshire-based Access Care
Tracy came by train and, on the journey to David’s home, revealed that she could not drive because there was a problem with her licence.
Sarah saw this as a red flag. But that wasn’t all she was worried about.
“We had to teach her how to open and close the catheter because she had never seen one before. And that was a surprise given her experience.”
It got worse. Tracy couldn’t cook and once served David deep-fried Brussels sprouts for lunch. Sarah was increasingly concerned about the carer’s medicine management skills too.
“She was giving dad pills here there and everywhere. And that’s a problem because if you give my dad a pill, he’ll swallow it. Whatever it is.”
This was far removed from the carer she had read so much about.
Sarah was introduced to Tracy through an introductory care agency, Hampshire-based Access Care. When Sarah got in touch about her concerns, the agency said they were confused too.
They had never had any complaints about Tracy. She was the model carer.
And then one sunny day in early September, as David was being pushed around the village in his wheelchair by his grandchildren, one of them pulled out a mobile phone to capture the happy scene.
“As soon as Tracy saw the camera she stepped out of view as quick as a flash,” said Sarah. “And later my daughter said that it seemed odd that she didn’t want to be on camera.”
The woman who was looking after David Seal did not want to be pictured
Sarah rang the care agency again, who supplied her with a copy of Tracy’s driving licence. She looked at the video again.
“The image we had from the walk and the person in the driving licence photo were two different people.”
The next morning, Tracy – or whoever she was – packed her bags and left.
Sarah was horrified. She was left wondering who had been in her father’s house for nearly three weeks. It started to fit into place; the shoddy catheter care, the bad cooking and the poor handling of medicines.
She contacted the care agency again, who promptly contacted Tracy, who was adamant that she had been in the house caring for David.
Access Care contacted Hampshire Police. But the response was not what they expected.
A police constable replied on 4 November with disappointing news. They explained that officers had “limited lines of enquiry” and that because Tracy had denied the allegation, they would need an “independent witness” to confirm the allegation.
They seemed to be saying that they would not investigate, adding that it would be deemed “not in the public interest” to send a police officer to interview Tracy in person at her home, despite having her address.
Sarah said she only found out later that ‘Tracy’ was ‘two different people’
The police were clearly not interested and showed no signs of investigating. So as part of our investigation into this story, we tracked down Tracy to an address and decided to pay her a visit. To get her side of the story.
I arrived at a large housing estate and saw Tracy backing her car into the drive at the back. I approached her and said I wanted to speak to her about her work as a carer in David’s home.
At first, she said that she had worked very hard to provide the best care but that the family were not happy. She was very clear that she had lived in the home for nearly three weeks. No question about it.
But when I confronted Tracy with the photo evidence from the sunny village walk, her tone changed. She took in deep breath and sighed.
“I don’t know how to explain this,” she said slowly. “It’s so bad. Very bad. I’m sorry.”
Tracy admitted to Sky News she sent a friend to care for David
Tracy explained to me that she had asked a friend to do the care job in her place, admitting that her friend was not a trained carer. She said nobody had forced her to do it and she had never done anything like this in the past.
She said she thought she could get away with it because the care agency never checked up on her.
“They [the agency] never met me face to face. They have to do more checks to know who is going in the house.”
The real Tracy said her care agency never checked in on her
I show Sarah the video of Tracy and her astonishing admission. “She was knowingly complicit and sent an untrained carer – a complete stranger – into the house of a vulnerable elderly man who is very ill. The nerve of the woman!”
Sarah did some research and reached out to the care regulator, the Care Quality Commission (CQC). But to her surprise, they said they could not help.
They don’t regulate introductory care agencies like the one Sarah used to hire Tracy.
“I thought it was absolutely incredible that the CQC were not involved and I was very surprised to discover that agencies like this send carers all over the the place but aren’t regulated in any way.”
Fully managed care is regulated by the CQC, while introductory agencies – like Access Care – use self-employed carers
One of the reasons why the deception was picked up on so quickly is that Sarah lives next door to her dad. And so, we got around to talk to David and I asked him how he felt about having a stranger looking after him.
“I feel very cross about it. I feel fooled and misled,” he said. But David is also clear about another point: regulation. Or lack of it.
“There’s no point in being responsible for the care industry if you’re only dealing with people who are registered with you. It is quite pointless.”
A spokesperson for the Care Quality Commission told Sky News: “We appreciate the distress this incident has caused both Mr Seal and Mrs Whitaker, however as neither introductory agencies or self-employed carers are covered by CQC’s remit we are unable to take action in this case.
“These matters should be reported in the first instance to the local authority safeguarding team who have the remit to investigate the issue and take necessary action.
“Any questions regarding the legal framework for how health and social care is regulated in England is a matter for the government.”
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David said CQC not regulating the introductory agencies is ‘pointless’
The care sector is big business. Home care services are worth over £12bn per year and rising, according to healthcare analysts LaingBuisson.
The government has written to Chief Executives of adult social care services telling them of their so-called ‘home first’ approach to healthcare, which supports people to live independently at home rather than being cared for in hospital. Just like the kind of care David was receiving.
And as winter comes and pressure increases on the NHS, these kinds of services are relied on more than ever.
“If you can’t guarantee that the person you’re expecting is the person you get then I think the system is very flawed,” Sarah tells me.
A Department of Health and Social Care spokesperson told Sky News: “Our sympathies are with David’s family and friends in this deeply concerning case.
“This government inherited a social care system in crisis. We are committed to building a National Care Service – underpinned by national standards and delivered locally – to improve the consistency of care and ensure everyone can live an independent and dignified life.”
“A healthy NHS and social care system requires strong regulation to ensure patient and user safety and that’s why we are reforming the Care Quality Commission to make sure it is fit for purpose.”
Access Care CEO Tiggy Bradshaw also told Sky News: “We were shocked to hear of this terrible deception and are deeply sorry for what Mr Seal and his family have experienced.
“When we heard of these alarming allegations, we contacted Action Fraud and the police and commenced an urgent safeguarding review. We have been in close touch with the family throughout and will continue to collaborate with the police.
“We have strict protocols in place however these extremely unusual circumstances have given us cause for reflection.
“We are in the process of developing further security checks and procedures for families in receipt of care at home.”
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Several days after approaching Hampshire Police for comment, a spokesperson told us they were looking into the case, adding: “Officers are carrying out a number of enquiries and the incident is still under investigation to determine whether any crimes have been committed.”
Sarah meanwhile says she has been left deeply concerned by the incident.
‘If the system can be played this easily, then the system needs to change,’ Sarah said
“We knew nothing about this person who was in my dad’s home. For all I know she could have been an axe murderer,” she told Sky News.
“The fact that the carer was able to get away with it for as long as she did put the entire system in doubt.
“If the system can be played this easily, then the system needs to change.”
Casinos sponsoring two Premier League clubs are accepting UK customers without a licence, putting club officers at risk of prosecution, Sky News has learned.
The gambling websites, BC.Game and DEBET, are the matchday shirt sponsors of Leicester City and Wolverhampton Wanderers, respectively.
But an investigation by anti-gambling advert campaigners, shared with Sky News, suggests the casinos have continued to accept UK customers – despite this becoming unlawful after they lost their licences to operate in the UK.
DEBET lost its licence on 15 May, while BC.Game lost its licence in December 2024.
Neither club has indicated that they intend to end the sponsorships, despite criticism from campaigners and warnings from the Gambling Commission.
With the end of the 2024/25 season this weekend, both clubs are now half-way through two-year sponsorship deals with the casinos – putting them in a difficult position for next season.
The campaign group Coalition to End Gambling Ads (CEGA) told Sky News it was able to make deposits on both gambling websites, despite the sites having no licence to accept UK customers.
CEGA also successfully deposited cash on Burnley FC sponsor 96.com. Burnley are due to be promoted to the Premier League next season.
The findings come one week after the Gambling Commission warned five football clubs, including Wolverhampton and Burnley, that their officers “may be liable to prosecution and, if convicted, face a fine, imprisonment or both if they promote unlicensed gambling businesses that transact with consumers in Great Britain”.
The Commission had issued a similar warning to Leicester City in February.
It made clear then that the clubs must either cut ties with the casinos or ensure they are not accessible to UK customers “by any means” – including virtual private networks (VPNs) – software used to hide a user’s real location.
Other than the need to use a VPN, CEGA director Will Prochaska says it “really wasn’t very difficult” to access the sites.
The Gambling Commission declined to be interviewed by Sky News, but said that “where we have evidence that meets the standard for criminal prosecution we will take appropriate action”.
Head of enforcement at the Commission John Pierce previously said the body would “conduct ongoing spot checks as necessary to ensure they are not accessible to consumers in Great Britain by any means”.
Mr Prochaska, however, said the Commission was taking “far too long” to take action.
“Far too many children, far too many football fans, are seeing these adverts every day,” he said. “It’s got to stop.”
Leicester City’s sponsor has had no UK licence for almost six months
The three sites that appear on the matchday shirts of Leicester, Wolves and Burnley were previously licensed by TGP Europe, a company based on the Isle of Man.
On 15 May, TGP Europe surrendered its UK gambling licence to avoid a £3.3m fine, leaving DEBET and 96.com unable to legally accept UK customers.
Leicester City sponsor BC.Game has been unlicensed in the UK since it parted ways with TGP Europe in December 2024 – almost six months ago.
Jamie Vardy celebrating scoring for Leicester City last December.
Pic: PA
Mr Prochaska said he contacted Leicester City on 13 March to alert them that BC.Game was still accepting UK customers.
“In fact, it was one of the easiest for me to gamble on – there were very few checks whatsoever,” he says. “But Leicester don’t seem to have done anything about it, and it’s still on the front of their shirts.”
Leicester City FC did not respond to a request for comment.
Sky News was able to sign up to every single site
Bournemouth, Fulham and Newcastle United are also sponsored by casinos that were formerly licensed by TGP Europe, but have been unlicensed since 15 May.
These casinos (bj88, SBOTOP and FUN88) are no longer able to legally accept UK customers.
However, Sky News was able to use a VPN to sign up to all three casinos, as well as those sponsoring Leicester City, Wolverhampton and Burnley.
On all six websites, Sky was able to access QR codes for making cryptocurrency deposits. Sky News did not attempt to make any deposits.
All six casinos are forbidden by law from accepting UK customers.
Yet Burnley sponsor 96.com allowed Sky News to sign up using a Telegram account registered to a UK phone number.
The other websites all required phone numbers to be entered upon registration, which could be used as an additional layer of security to filter out UK customers.
However, most of the websites did not check whether the phone number provided was genuine.
Only one website, Leicester City sponsor BC.Game, did check.
However, after confirming the phone number’s authenticity, BC.Game allowed registration to proceed – even though Sky News had provided a UK phone number.
Sky News presented these findings to the football clubs concerned, to TGP Europe and to the Gambling Commission, but did not receive any comment.
Anyone concerned about their gambling, or that of a loved one, can visit BeGambleAware.org for free, confidential advice and support, or The National Gambling Helpline is available on 0808 8020 133 and operates 24 hours a day, seven days a week.
The Data and Forensics team is a multi-skilled unit dedicated to providing transparent journalism from Sky News. We gather, analyse and visualise data to tell data-driven stories. We combine traditional reporting skills with advanced analysis of satellite images, social media and other open source information. Through multimedia storytelling we aim to better explain the world while also showing how our journalism is done.
Alan Yentob, the former BBC presenter and executive, has died aged 78.
A statement from his family, shared by the BBC, said Yentob died on Saturday.
His wife Philippa Walker said: “For Jacob, Bella and I, every day with Alan held the promise of something unexpected. Our life was exciting, he was exciting.
“He was curious, funny, annoying, late, and creative in every cell of his body. But more than that, he was the kindest of men and a profoundly moral man. He leaves in his wake a trail of love a mile wide.”
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Yentob joined the BBC as a trainee in 1968 and held a number of positions – including controller of BBC One and BBC Two, director of television, and head of music and art.
He was also the director of BBC drama, entertainment, and children’s TV.
Yentob launched CBBC and CBeebies, and his drama commissions included Pride And Prejudice and Middlemarch.
Alan Yentob (left) with former BBC director general Tony Hall in 2012. Pic: Reuters.
The TV executive was made a Commander of the Order of the British Empire (CBE) by the King in 2024 for services to the arts and media.
In a tribute, the BBC’s director-general Tim Davie said: “Alan Yentob was a towering figure in British broadcasting and the arts. A creative force and a cultural visionary, he shaped decades of programming at the BBC and beyond, with a passion for storytelling and public service that leave a lasting legacy.
“Above all, Alan was a true original. His passion wasn’t performative – it was personal. He believed in the power of culture to enrich, challenge and connect us.”
BBC Radio 4 presenter Amol Rajan described him on Instagram as “such a unique and kind man: an improbable impresario from unlikely origins who became a towering figure in the culture of post-war Britain.
“I commend his spirit to the living.”
A mother and three of her children who died in a house fire in northwest London have been named by police.
Warning: This article contains pictures of a fire in which people died
Detectives say Nusrat Usman, 43, Maryam Mikaiel, 15, Musa Usman, eight, and Raees Usman, four, died following the fire in Stonebridge, near Wembley, in the early hours of Saturday.
A woman in her 70s was taken to hospital but has since been released. A 13-year-old girl remains in hospital in a critical condition.
A 41-year-old man was arrested at the scene and has since been bailed. He was subsequently detained under the Mental Health Act.
The blaze gutted two homes in Stonebridge
Flowers and a blue teddy bear have been left near the scene, where crews wearing helmets and respiratory equipment were seen building scaffolding against the burnt-out buildings.
Neighbour Cecilia Marquis, 60, said she was “stunned by the devastation”.
“This will leave a devastating impact,” Ms Marquis, who witnessed the fire, said.
Witness Mohamed Labidi, 38, said he “can’t even look at the house right now”.
“We used to socialise together.
“They’re very good people, no problems on their side at all. It’s really shocking. It’s a really strong community here, we look after each other.”
A neighbour, who asked not to be named, said: “It’s horrible, we saw people running outside.
“It’s hard to process. I only just moved in, so it’s hard to think about it.”
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Emergency services on the scene. Pic: PA
Eight fire engines and around 60 firefighters responded to the blaze, London Fire Brigade (LFB) said.
Two terrace houses, each with three floors, were severely damaged in the fire, which was under control by around 3.25am, the fire service added.
Superintendent Steve Allen, from the Met’s local policing team in northwest London, said: “Our thoughts go out to all those impacted by what has happened.
“Specialist officers are continuing to support the wider family who have asked for privacy at this deeply upsetting time.
“Local officers are working closely with officers from the Specialist Crime Command on what continues to be a very complex investigation.”
Mayor of London Sadiq Khan said in a post on X: “This is devastating news and my thoughts are with the family, friends and wider community of the four people who sadly have lost their lives.
“I remain in close contact with the London Fire Brigade and Metropolitan Police as they work to establish the cause of the fire and offer support to all those impacted.”
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