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Driving test managers are “bullying” examiners into being lenient with learners to reduce the COVID driving test backlog, Sky News has been told.

They have claimed bosses at the Driver and Vehicle Standards Agency (DVSA) are encouraging examiners to carry out driving tests in unroadworthy cars, sometimes without valid MOTs, owned by those taking tests, instead of the examiners’ cars.

Managers, they say, are also using a tool that charts different test routes to identify which routes have low test pass rates, with the aim of phasing those routes out in favour of high pass routes.

Some HGV examiners have reported being told to remove more difficult manoeuvres to increase their chance of passing, according to evidence given to parliament’s transport committee by the civil servants union, the Public and Commercial Services union (PSC).

The block booking of tests by unofficial websites is also a major issue, examiners said, as they are using people’s licence numbers without their knowledge to book tests and then charging people up to £600 – instead of the standard £62.

Driving tests were suspended during COVID, resulting in a backlog that has yet to be solved, meaning learner drivers are waiting up to five months to take a test.

Evidence from the PCS given to the transport committee said: “PCS has received a number of contacts from driving examiners who have felt pressured and bullied by managers to increase test pass rates.”

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Learners are paying up to £600 to book slots for their practical tests, which are normally £62. File pic: PA

Morale is rock bottom

One driving examiner Sky News spoke to, on condition of anonymity, said: “Morale is rock bottom. There is major pressure to get as many tests out as possible and pressure to ensure as many test passes go out as possible.

“There’s a big push on looking at test routes, whether or not they need to be reconfigured.”

He added managers are looking at their assessment of the people they are taking out and suggesting they may be too harsh in their marking, pressuring them to pass people who they would not have done in the past.

Asked if staff believe they will be punished for not passing enough people because they are not good enough to be on the road, the examiner said: “Some of our staff believe that, yes.”

Examiners who are members of the PCS but have queried these practices have said there has been a “coordinated strategy” from senior management to “comply with the tactics to increase pass rates”.

The issue has been happening in test centres across the North over the past few months, according to the PCS, but examiners believe the practice will spread as the backlog is so severe.

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There was over a six month wait for tests in 2021

Unprecedented and of extreme concern

Lyndsey Marchant, the PCS’s industrial officer, told Sky News: “We’re hearing reports of a new focus on people who are deemed to have ‘too low pass rates’.

“Some are reporting to us they’ve been told they need to get their pass rate up or they’ll start coming down a disciplinary route.

“This is unprecedented and of extreme concern for us because the DVSA is the regulatory body, they regulate people passing tests who are of a fit level to drive.”

The PCS is calling for a separation in the DVSA of who assesses how well examiners are doing and who is trying to get the backlog down, as they are currently the same body, which the PCS says is a conflict of interest.

The union is also calling for the end to third-party providers being allowed to sell driving test slots as it says the backlog is being exacerbated by websites promising to get tests in a person’s area quickly by buying up blocks of slots and selling them at inflated prices.

A driving instructor goes to begin a test at Brentwood, Essex, where examinations have resumed under the latest easing of lockdown restrictions. Driving tests have been suspended throughout the UK since early January but restart in England and Wales today. Picture date: Thursday April 22, 2021.
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Driving tests were suspended during COVID. File pic: PA

After COVID, the government allowed one provisional driving licence to book 20 slots, which has now been reduced to five.

It is understood websites are using the licence numbers of previous users, without their knowledge, or buying the details to book the slots then transferring them when people select the tests.

A Department for Transport spokesman said: “We have zero tolerance for bullying and harassment, and we expect DVSA to properly investigate any allegations of misconduct.

“We are also working with the DVSA to bring forward measures to reduce driving test waiting times.

“In the last year alone, DVSA have provided almost two million tests in the past financial year alone and have deployed enhanced bot protection to clamp down on candidates being overcharged for tests.”

A DVSA spokesman said: “Road safety is our absolute priority. Our valued and committed examiners are professionals who maintain the highest standards. We have robust systems in place to ensure all tests are conducted fairly and safely, including automatic checks on vehicle roadworthiness.

“DVSA takes complaints seriously and investigates any allegations that standards are not being adhered to. We have a robust policy to protect whistleblowers and DVSA encourages those with any concerns to bring them to our attention.”

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How the climate fight is coming into your home

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How the climate fight is coming into your home

Something has changed dramatically in your home in a way you won’t have even noticed.

The electricity in your plug socket no longer comes from coal, the workhorse of the industrial revolution that powered our economy for decades but which is also the most polluting fossil fuel.

Now it is generated by cleaner gas, renewable and nuclear power.

That shift has helped the UK cut greenhouse gas emissions by 50% since 1990 – a world-leading feat – and you won’t have batted an eyelid.

That’s about to change.

The country’s climate advisers, the Climate Change Committee (CCC), say in new advice today that emissions of greenhouse gases need to fall 87% by 2040.

Emissions need to fall by 87% by 2040, during the period covered by the "seventh carbon budget", published today by the CCC
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Emissions need to fall by 87% by 2040, during the period covered by the ‘seventh carbon budget’, published today by the CCC

One third of those emissions cuts will come from decisions made by households.

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While the first stage of the country’s national climate action has “gone largely unnoticed”, the next phase will be “a lot more difficult”, said Adam Berman from Energy UK, which represents energy suppliers.

“It’s going to be technically more difficult, it is going to be much more visceral and tangible to people in their everyday lives. It affects how they get to work, what they use to heat their homes and even diet.”

Experts say if we get it right, it will make our lives better with cleaner air and better public transport.

It would also shave hundreds of pounds off annual household bills.

But it depends on what the government does next to help people.

The way we travel

The two “most impactful” things households can do are replacing their car with an electric one and a gas boiler with a heat pump (only when they pack up, and not before), the advice said.

By 2040, the share of electric cars on the road needs to jump from 2.8% in 2023 to 80% in order to meet net zero, according to the recommendations, which the government is not obliged to accept.

They are already cheaper to run than petrol or diesel cars, while the falling cost of batteries means EVs should finally cost the same upfront in the next three years.

The committee’s chief executive Emma Pinchbeck said: “Frankly, by the time a lot of people are going to be choosing a new car, the electric vehicle is just going to be the cheapest [option].”

The share of heat pumps must jump to 52%, while electric cars need to reach 80% by 2040, the CCC said
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The share of heat pumps must jump to 52%, while electric cars need to reach 80% by 2040, the CCC said

How we heat our homes

But while the switch to electric vehicles is powering ahead, the move to greener home heating has barely left the starting blocks.

Homes are currently the second highest-emitting sector in the UK economy, and much of that comes from the way we heat them.

The CCC today put to bed calls to keep gas boilers but run them on hydrogen, recommending there be “no role for hydrogen heating in residential buildings”.

Hydrogen is hard to produce in a green way, and so would be reserved for other sectors that have no other viable alternatives.

The government is yet to confirm this decision, which would dismay the gas networks and boiler manufacturers.

Instead, the advisers said people should eventually replace boilers with heat pumps, which run on electricity and work a bit like a fridge in reverse: grabbing and compressing warmth from the outside air and using it to heat your home.

Amid a political row over the costs of net zero, the analysis concluded these two switches could save households around £700 a year on heating bills and a further £700 on motoring costs.

Cutting down on meat and on excessive flying will also play an important, but smaller role they said.

The upfront investment will cost the equivalent of 0.2% of GDP, most of which would come from the private sector.

Overcoming the costs

But at the moment the benefits of these green switches are not spread fairly, and some people can’t access them at all.

The upfront costs of a heat pump – and home upgrades needed alongside – are “sizeable” and price out poorer households, even with current government subsidies, campaigners and the CCC said.

Zachary Leather, an economist at the Resolution Foundation thinktank, said: “While politicians fret and argue about the cost of net zero, today’s report shows that there are long-term benefits for consumers and the environment.”

But the government needs to “get serious” about helping lower-income households to adopt heat pumps and EVs so they can save money too, he said.

Meanwhile, it is still cheaper for someone with a driveway to charge their EV than someone who charges theirs on the street – and electricity prices overall should be made cheaper to help people reap the benefits.

Mr Berman from Energy UK said: “All through the energy system there are these small examples that tend to mean working class households find it more expensive to take up low carbon alternatives.”

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Climate protesters confront Bill Gates

The energy transition is ‘not fair yet’

It also comes at a time of wavering support for climate action. While Labour was elected on a mandate to go faster on climate action, the Conservatives have retreated from green issues, and Reform UK wants to dismantle net zero altogether.

Mr Berman said a way to “resolve that question of public consent is to ensure we’re rolling out that infrastructure in a really, really fair and inclusive way. And we’re not there yet”.

The public are also confused about if, when and how to switch to these green technologies, and which government should tackle this with clearer guidance, the CCC said.

Energy Secretary Ed Miliband said: “This advice is independent of government policy, and we will now consider it and respond in due course.

“It is clear that the best route to making Britain energy secure, bringing down bills and creating jobs is by embracing the clean energy transition. This government’s clean energy superpower mission is about doing so in a way that grows our economy and makes working people better off.

“We owe it to current generations to seize the opportunities for energy security and lower bills, and we owe it to future generations to tackle the existential climate crisis.”

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Jack Dorsey’s Block looks to settle with New York on money laundering claims

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Jack Dorsey’s Block looks to settle with New York on money laundering claims

“The company is engaging in conversations with NYDFS to determine whether this matter can be settled on acceptable terms,” Block Inc. said in a regulatory filing.

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CFTC’s Christy Goldsmith Romero to exit when Trump’s chair pick confirmed: Report

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CFTC’s Christy Goldsmith Romero to exit when Trump’s chair pick confirmed: Report

Commissioner Christy Goldsmith Romero has said she’ll exit the CFTC once Donald Trump’s pick for chair, Brian Quintenz, is confirmed by Congress, Reuters reports.

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