Driving test managers are “bullying” examiners into being lenient with learners to reduce the COVID driving test backlog, Sky News has been told.
They have claimed bosses at the Driver and Vehicle Standards Agency (DVSA) are encouraging examiners to carry out driving tests in unroadworthy cars, sometimes without valid MOTs, owned by those taking tests, instead of the examiners’ cars.
Managers, they say, are also using a tool that charts different test routes to identify which routes have low test pass rates, with the aim of phasing those routes out in favour of high pass routes.
Some HGV examiners have reported being told to remove more difficult manoeuvres to increase their chance of passing, according to evidence given to parliament’s transport committee by the civil servants union, the Public and Commercial Services union (PSC).
The block booking of tests by unofficial websites is also a major issue, examiners said, as they are using people’s licence numbers without their knowledge to book tests and then charging people up to £600 – instead of the standard £62.
Driving tests were suspended during COVID, resulting in a backlog that has yet to be solved, meaning learner drivers are waiting up to five months to take a test.
Evidence from the PCS given to the transport committee said: “PCS has received a number of contacts from driving examiners who have felt pressured and bullied by managers to increase test pass rates.”
Image: Learners are paying up to £600 to book slots for their practical tests, which are normally £62. File pic: PA
Morale is rock bottom
One driving examiner Sky News spoke to, on condition of anonymity, said: “Morale is rock bottom. There is major pressure to get as many tests out as possible and pressure to ensure as many test passes go out as possible.
“There’s a big push on looking at test routes, whether or not they need to be reconfigured.”
He added managers are looking at their assessment of the people they are taking out and suggesting they may be too harsh in their marking, pressuring them to pass people who they would not have done in the past.
Asked if staff believe they will be punished for not passing enough people because they are not good enough to be on the road, the examiner said: “Some of our staff believe that, yes.”
Examiners who are members of the PCS but have queried these practices have said there has been a “coordinated strategy” from senior management to “comply with the tactics to increase pass rates”.
The issue has been happening in test centres across the North over the past few months, according to the PCS, but examiners believe the practice will spread as the backlog is so severe.
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2:44
There was over a six month wait for tests in 2021
Unprecedented and of extreme concern
Lyndsey Marchant, the PCS’s industrial officer, told Sky News: “We’re hearing reports of a new focus on people who are deemed to have ‘too low pass rates’.
“Some are reporting to us they’ve been told they need to get their pass rate up or they’ll start coming down a disciplinary route.
“This is unprecedented and of extreme concern for us because the DVSA is the regulatory body, they regulate people passing tests who are of a fit level to drive.”
The PCS is calling for a separation in the DVSA of who assesses how well examiners are doing and who is trying to get the backlog down, as they are currently the same body, which the PCS says is a conflict of interest.
The union is also calling for the end to third-party providers being allowed to sell driving test slots as it says the backlog is being exacerbated by websites promising to get tests in a person’s area quickly by buying up blocks of slots and selling them at inflated prices.
Image: Driving tests were suspended during COVID. File pic: PA
After COVID, the government allowed one provisional driving licence to book 20 slots, which has now been reduced to five.
It is understood websites are using the licence numbers of previous users, without their knowledge, or buying the details to book the slots then transferring them when people select the tests.
A Department for Transport spokesman said: “We have zero tolerance for bullying and harassment, and we expect DVSA to properly investigate any allegations of misconduct.
“We are also working with the DVSA to bring forward measures to reduce driving test waiting times.
“In the last year alone, DVSA have provided almost two million tests in the past financial year alone and have deployed enhanced bot protection to clamp down on candidates being overcharged for tests.”
A DVSA spokesman said: “Road safety is our absolute priority. Our valued and committed examiners are professionals who maintain the highest standards. We have robust systems in place to ensure all tests are conducted fairly and safely, including automatic checks on vehicle roadworthiness.
“DVSA takes complaints seriously and investigates any allegations that standards are not being adhered to. We have a robust policy to protect whistleblowers and DVSA encourages those with any concerns to bring them to our attention.”
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Flawed data has been used repeatedly to dismiss claims about “Asian grooming gangs”, Baroness Louise Casey has said in a new report, as she called for a new national inquiry.
The government has accepted her recommendations to introduce compulsory collection of ethnicity and nationality data for all suspects in grooming cases, and for a review of police records to launch new criminal investigations into historical child sexual exploitation cases.
Image: Baroness Louise Casey carried out the review. Pic: PA
The crossbench peer has produced an audit of sexual abuse carried out by grooming gangs in England and Wales, after she was asked by the prime minister to review new and existing data, including the ethnicity and demographics of these gangs.
In her report, she has warned authorities that children need to be seen “as children” and called for a tightening of the laws around the age of consent so that any penetrative sexual activity with a child under 16 is classified as rape. This is “to reduce uncertainty which adults can exploit to avoid or reduce the punishments that should be imposed for their crimes”, she added.
Baroness Casey said: “Despite the age of consent being 16, we have found too many examples of child sexual exploitation criminal cases being dropped or downgraded from rape to lesser charges where a 13 to 15-year-old had been ‘in love with’ or ‘had consented to’ sex with the perpetrator.”
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3:18
Grooming gangs victim speaks out
The peer has called for a nationwide probe into the exploitation of children by gangs of men.
She has not recommended another over-arching inquiry of the kind conducted by Professor Alexis Jay, and suggests the national probe should be time-limited.
The national inquiry will direct local investigations and hold institutions to account for past failures.
Home Secretary Yvette Cooper said the inquiry’s “purpose is to challenge what the audit describes as continued denial, resistance and legal wrangling among local agencies”.
On the issue of ethnicity, Baroness Casey said police data was not sufficient to draw conclusions as it had been “shied away from”, and is still not recorded for two-thirds of perpetrators.
‘Flawed data’
However, having examined local data in three police force areas, she found “disproportionate numbers of men from Asian ethnic backgrounds amongst suspects for group-based child sexual exploitation, as well as in the significant number of perpetrators of Asian ethnicity identified in local reviews and high-profile child sexual exploitation prosecutions across the country, to at least warrant further examination”.
She added: “Despite reviews, reports and inquiries raising questions about men from Asian or Pakistani backgrounds grooming and sexually exploiting young white girls, the system has consistently failed to fully acknowledge this or collect accurate data so it can be examined effectively.
“Instead, flawed data is used repeatedly to dismiss claims about ‘Asian grooming gangs’ as sensationalised, biased or untrue.
“This does a disservice to victims and indeed all law-abiding people in Asian communities and plays into the hands of those who want to exploit it to sow division.”
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3:07
From January: Grooming gangs: What happened?
The baroness hit out at the failure of policing data and intelligence for having multiple systems which do not communicate with each other.
She also criticised “an ambivalent attitude to adolescent girls both in society and in the culture of many organisations”, too often judging them as adults.
‘Deep-rooted failure’
Responding to Baroness Casey’s review, Ms Yvette Cooper told the House of Commons: “The findings of her audit are damning.
“At its heart, she identifies a deep-rooted failure to treat children as children. A continued failure to protect children and teenage girls from rape, from exploitation, and serious violence.
She added: “Baroness Casey found ‘blindness, ignorance, prejudice, defensiveness and even good but misdirected intentions’ all played a part in this collective failure.”
Ms Cooper said she will take immediate action on all 12 recommendations from the report, adding: “We cannot afford more wasted years repeating the same mistakes or shouting at each other across this House rather than delivering real change.”
Image: Home Secretary Yvette Cooper responded to the report. Pic: PA
Conservative leader Kemi Badenoch said: “After months of pressure, the prime minister has finally accepted our calls for a full statutory national inquiry into the grooming gangs.
“We must remember that this is not a victory for politicians, especially the ones like the home secretary, who had to be dragged to this position, or the prime minister. This is a victory for the survivors who have been calling for this for years.”
Ms Badenoch added: “The prime minister’s handling of this scandal is an extraordinary failure of leadership. His judgement has once again been found wanting.
“Since he became prime minister, he and the home secretary dismissed calls for an inquiry because they did not want to cause a stir.
“They accused those of us demanding justice for the victims of this scandal as, and I quote, ‘jumping on a far right bandwagon’, a claim the prime minister’s official spokesman restated this weekend – shameful.”
The government has promised new laws to protect children and support victims so they “stop being blamed for the crimes committed against them”.
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