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The policing minister has said she wants forces “to do far more” to tackle shoplifting after figures obtained by Sky News showed fewer than one in four incidents were attended to by officers in 2023.

Dame Diana Johnson blamed declining officer numbers under the previous government but also said she wanted to “see shop theft treated seriously…and the police need to play their part”.

She was reacting to figures obtained by Sky News under the Freedom of Information Act that reveal officers turning up to fewer and fewer incidents over the last decade.

Just 22% of shoplifting incidents were attended to immediately by police in 2023, based on responses from 22 of England’s 39 police forces.

In 2016, data from 17 forces gave an attendance rate of 52% – more than twice the 2023 figure.

While in 2013, figures from 11 forces suggested an attendance rate of 72% – more than three times higher than a decade later.

Looking at just the 2013 and 2016 data sets, a clear trend of declining attendance rates is seen.

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Some of the police forces who responded to our request said this was because of modern more remote investigation techniques.

Others said that while officers may not always attend crime scenes immediately, they will often follow up at a later date if there are credible lines of enquiry.

However, store owners and workers have complained that a lack of police attention towards retail crime has created an atmosphere where criminals believe they can steal with few repercussions.

Earlier this year the British Retail Consortium said violence and abuse against retail workers had risen substantially to 1,300 per day in 2022/23.

Sky News has seen CCTV showing one shop worker in south London being threatened by three people on Christmas Day 2023.

The thieves steal scratch cards and spirits and attempt to assault a cashier, who fights back with what appears to be a spanner.

Another London store owner said he used to keep a baseball bat and pepper spray behind his counter, but was told to remove them by police.

“We can’t stop them, hold them or anything… shopkeepers are so vulnerable at the moment,” said Dennis Mariyaesan.

He also accused the police of not attending shop theft incidents and not taking the crime seriously enough.

Commander Owain Richards from the Metropolitan Police said: “Our call handlers will assess each and every report and make an assessment based on available lines of enquiry.”

Read more:
Police arrest 93 gang members behind £4m thefts in shoplifting crackdown
Workers say shoplifting is ‘out of control’ after surge in brazen thefts

A retail crime action plan was published by the National Police Chiefs’ Council (NPCC) last year prioritising attendance to incidents where violence was involved or where an offender had been detained.

However, levels of shop theft have increased dramatically in recent years leading to pressure on police resources.

A spokesperson for the NPCC said: “We have made significant strides in our fight against retail crime, strengthening relationships with retailers and greatly improving information sharing which has resulted in a number of high harm offenders being brought to justice.”

Dame Diana told Sky News: “We know over the last year there’s been a 29% increase… in shop theft. That cannot go on, we need to take action and the police need to play their part.”

She also pointed to declines in officer numbers as a possible reason for the drop in attendance rates.

The police headcount fell by around 20,000 between 2010 and 2017 before rising again by 25,000 by 2023 amid a recruitment push launched under Boris Johnson.

The Labour government has pledged an additional 13,000 additional neighbourhood officers by 2029.

Sir Keir Starmer has also promised a “named, contactable police officer” in every neighbourhood and an axing of the 2014 law that means “low value” thefts of under £200 are subject to less serious punishments.

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Trump sidesteps question on crypto divesting to pass key bills

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Trump sidesteps question on crypto divesting to pass key bills

Trump sidesteps question on crypto divesting to pass key bills

Several Democratic lawmakers have said that they will not vote to pass crypto regulations if potential conflicts of interest are not addressed.

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Anchorage ‘Safety Matrix’ faces backlash over stablecoin delistings

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Anchorage ‘Safety Matrix’ faces backlash over stablecoin delistings

Anchorage ‘Safety Matrix’ faces backlash over stablecoin delistings

Nick van Eck, co-founder and CEO of Agora, behind one of the stablecoins Anchorage said it would phase out, claimed inaccuracies and an inconsistently applied framework.

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Welfare concessions ‘common sense’, says PM – as he defends U-turn

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Welfare concessions 'common sense', says PM - as he defends U-turn

Sir Keir Starmer said changes to his welfare bill “strike the right balance” after making concessions to his backbench MPs.

The prime minister described the U-turn as “common sense” and said it means “we can now get on with the job”.

Politics Live: Starmer defends U-turn

Sir Keir faced a significant rebellion over plans to cut sickness and disability benefits as part of a package he said would shave £5bn off the welfare bill and get more people into work.

Speaking to reporters on Friday, he stood by his position that the welfare system needs reform as “it doesn’t work, and it traps people”.

He added: “We need to get it right. That’s why we’ve been talking to colleagues and having a constructive discussion.

“We’ve now arrived at a package that delivers on the principles with some adjustments, and that’s the right reform, and I’m really pleased now that we’re able to take this forward.

“For me, getting that package adjusted in that way is the right thing to do, it means it’s the right balance, it’s common sense that we can now get on with it.”

The concessions include exempting existing Personal Independence Payment claimants (PIP) from the stricter new criteria, while the universal credit health top-up will only be cut and frozen for new applications.

Analysis: Welfare bill U-turn a humiliating blow for Starmer

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“No leadership” in Labour says MP

More money will also be front-loaded into helping people find jobs, though it is not clear how much beyond the £1bn already announced.

The changes came after 127 Labour MPs signed an amendment calling for the cuts to be delayed and consulted on with disabled people.

Rebels feared the reforms wouldn’t actually help people find work while pushing thousands of disabled people and children into poverty, as per the government’s own impact assessment.

The discontent threatened to derail the Universal Credit and Personal Independence Payment Bill when it comes before the Commons for a vote on Tuesday, on the week that marks a year of Starmer in government.

Asked what he would do about a “hole” in the public finances that the changes are said to leave, Sir Keir said the funding will be set out in the autumn budget “in the usual way”.

The concessions on PIP alone will protect an estimated 370,000 people currently receiving the allowance who were set to lose out following reassessment.

Economists at the Institute for Fiscal Studies and the Resolution Foundation have both suggested that the changes could reduce savings intended in the original package by up to £3bn.

Chancellor Rachel Reeves is also under pressure to find money to pay for the U-turn on cuts to winter fuel, which followed a drubbing at the local elections in May.

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‘This week is going to haunt the prime minister,’ says Sky’s Ali Fortescue .

Asked about the series of U-turns, Work and Pensions Secretary Liz Kendall earlier said: “Sometimes there’s strength in listening.

“I really believe that to be the case, that you end up in the right position when you talk to all of those with knowledge and experience and actually, if you want decisions to be the right ones and to last for generations to come, I believe that’s how you make the right changes.”

However, she would not guarantee the bill will pass next week.

Some 83 Labour MPs would need to rebel for the government to be defeated.

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Govt makes offer to rebels on welfare reforms

Last night Dame Meg Hillier, one of the leading rebel voices, hailed the concessions as “massive changes” to protect vulnerable people and involve disabled people in the design of future reforms.

However, not all the rebels have been satisfied with the changes, with several suggesting they would create a “two-tier system”. Sky News is aware of at least 20 MPs who currently intend to still vote against. Many others are undecided.

The concessions came after Downing Street publicly stuck to its guns while engaging in a frantic ring-around to get rebels onside, which further angered MPs.

Many have called for a reset in relations with Downing Street, as the fallout from the rebellion threatens to cause lasting damage.

Conservative leader Kemi Badenoch criticised the U-turn, saying the government’s failure to make “minor savings” on welfare showed they were unable to deal with major issues.

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