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The policing minister has said she wants forces “to do far more” to tackle shoplifting after figures obtained by Sky News showed fewer than one in four incidents were attended to by officers in 2023.

Dame Diana Johnson blamed declining officer numbers under the previous government but also said she wanted to “see shop theft treated seriously…and the police need to play their part”.

She was reacting to figures obtained by Sky News under the Freedom of Information Act that reveal officers turning up to fewer and fewer incidents over the last decade.

Just 22% of shoplifting incidents were attended to immediately by police in 2023, based on responses from 22 of England’s 39 police forces.

In 2016, data from 17 forces gave an attendance rate of 52% – more than twice the 2023 figure.

While in 2013, figures from 11 forces suggested an attendance rate of 72% – more than three times higher than a decade later.

Looking at just the 2013 and 2016 data sets, a clear trend of declining attendance rates is seen.

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Some of the police forces who responded to our request said this was because of modern more remote investigation techniques.

Others said that while officers may not always attend crime scenes immediately, they will often follow up at a later date if there are credible lines of enquiry.

However, store owners and workers have complained that a lack of police attention towards retail crime has created an atmosphere where criminals believe they can steal with few repercussions.

Earlier this year the British Retail Consortium said violence and abuse against retail workers had risen substantially to 1,300 per day in 2022/23.

Sky News has seen CCTV showing one shop worker in south London being threatened by three people on Christmas Day 2023.

The thieves steal scratch cards and spirits and attempt to assault a cashier, who fights back with what appears to be a spanner.

Another London store owner said he used to keep a baseball bat and pepper spray behind his counter, but was told to remove them by police.

“We can’t stop them, hold them or anything… shopkeepers are so vulnerable at the moment,” said Dennis Mariyaesan.

He also accused the police of not attending shop theft incidents and not taking the crime seriously enough.

Commander Owain Richards from the Metropolitan Police said: “Our call handlers will assess each and every report and make an assessment based on available lines of enquiry.”

Read more:
Police arrest 93 gang members behind £4m thefts in shoplifting crackdown
Workers say shoplifting is ‘out of control’ after surge in brazen thefts

A retail crime action plan was published by the National Police Chiefs’ Council (NPCC) last year prioritising attendance to incidents where violence was involved or where an offender had been detained.

However, levels of shop theft have increased dramatically in recent years leading to pressure on police resources.

A spokesperson for the NPCC said: “We have made significant strides in our fight against retail crime, strengthening relationships with retailers and greatly improving information sharing which has resulted in a number of high harm offenders being brought to justice.”

Dame Diana told Sky News: “We know over the last year there’s been a 29% increase… in shop theft. That cannot go on, we need to take action and the police need to play their part.”

She also pointed to declines in officer numbers as a possible reason for the drop in attendance rates.

The police headcount fell by around 20,000 between 2010 and 2017 before rising again by 25,000 by 2023 amid a recruitment push launched under Boris Johnson.

The Labour government has pledged an additional 13,000 additional neighbourhood officers by 2029.

Sir Keir Starmer has also promised a “named, contactable police officer” in every neighbourhood and an axing of the 2014 law that means “low value” thefts of under £200 are subject to less serious punishments.

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Twenty warnings for Sir Keir Starmer from new deputy leader Lucy Powell

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Twenty warnings for Sir Keir Starmer from new deputy leader Lucy Powell

Labour’s new deputy leader Lucy Powell promised to be Sir Keir Starmer’s ally.

Yet in her victory speech she criticised his government and its record no fewer than 20 times. And told him to raise his game, or else.

Politics live: Follow for updates as Labour names new deputy leader

Here’s what she said – and what she meant:

  1. “Division and hate are on the rise. Discontent and disillusionment widespread.” What she meant: The Labour government has been a huge disappointment.
  2. “The desire for change is impatient and palpable.” What she meant: You’ve had 16 months to deliver change – voters are saying, “Get on with it”.
  3. “We have to offer hope, to offer the big change the country’s crying out for.” What she meant: Stop tinkering. Get more radical. You’ve got a huge Commons majority, after all.
  4. “We must give a stronger sense of purpose, whose side we’re on and of our Labour values and beliefs.” What she meant: We’re not doing enough for working people or tackling inequality.
  5. “People feel that this government is not being bold enough in delivering the kind of change we promised.” What she meant: Our voters are deserting us because they don’t see change.
  6. “I’ll be a champion for all Labour values and boldness in everything we do.” What she meant: Watch out! I’m going to hound you and hold your feet to the fire!
  7. “We won’t win by trying to out-Reform Reform, but by building a broad progressive consensus.” What she meant: Stop the lurch to the Right on immigration. We’re better than that.
  8. “It starts with wrestling back the political megaphone and setting the agenda more strongly.” What she meant: We need to sharpen up our communication and selling our message.
  9. “We’ve let Farage and his ilk run away with it.” What she meant: The Reform UK leader is running rings round us in communicating and campaigning. We’re too sluggish and flat-footed.
  10. “For too long the country and the economy has worked in the interests of the few and not the many.” What she meant: Winter fuel payment cuts were a disaster and the two-child benefit cap has to go.
  11. “Trickle down economics hasn’t worked.” What she meant: No more tax cuts for the rich. It’s time for a wealth tax, for example, to redistribute wealth.
  12. “Life has just got harder and harder, less and less secure in work, in housing, in making ends meet.” What she meant: We’re failing to tackle the cost of living crisis and housing shortages.
  13. “The deep-seated inequalities that have widened in wealth in regions in class in health need fundamentally redressing.” What she meant: We’re failing to look after our “red wall” voters.
  14. “Re-unite our voter coalition and re-unite the country.” What she meant: Start governing for everyone, urban and rural, rich and poor, North and South. Stop neglecting poorer regions.
  15. “We need to step up.” What she meant: For goodness sake, sort out the chaos in 10 Downing. Stop blaming aides and civil servants and sacking them. Get a grip!
  16. Members and affiliates “don’t feel part of the conversation or party of the movement right now. And we have to change that.” What she meant: Stop ignoring and alienating activists, MPs and unions.
  17. “Unity and loyalty comes from collective purpose, not from command and control.” What she meant: Stop the control freakery in parliament and party management. It’ll backfire.
  18. “Debating, listening and hearing is not dissent. It’s all strength.” What she meant: Listen to your backbenchers and stop suspending them when they vote against policies like welfare cuts.
  19. “As your deputy, my commitment is to change the culture.” What she meant: I’m going to stand up for rebels and critics and force you to ditch the control freakery and bad decisions.
  20. “At the election 16 months ago the British people voted for change. I’m here to do everything I can to make that change a reality.” What she meant: Raise your game, or else!

Read more from Sky News:
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China ‘enemy’ reference removed from witness statement

She said it all with a smile, but there was menace there.

As deputy leader, Lucy Powell was always going to be a critical friend. So there you go, prime minister. Here’s 20 things you need to do for her to be more friend than critic.

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Who is Labour’s new deputy leader Lucy Powell and what does she stand for?

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Who is Labour's new deputy leader Lucy Powell and what does she stand for?

Lucy Powell has been elected as the deputy leader of the Labour Party.

But who is she and what does she stand for?

Powell began her career in politics working for Labour MPs Glenda Jackson and Beverley Hughes.

She then worked for a pro-EU campaign group.

After that, she ran Ed Miliband’s successful Labour leadership campaign and was his deputy chief of staff until she was elected as the MP for Manchester Central in 2012.

She has been at the forefront of Labour politics for over a decade, serving under Ed Miliband, Jeremy Corbyn and Keir Starmer.

After Labour won the last general election, she was appointed as the leader of the House of Commons in Starmer’s cabinet.

But last month she was sacked in the cabinet reshuffle and came to be seen as the anti-Starmer candidate.

During the deputy leadership campaign, Powell promised to “provide a stronger, more independent voice” for members of the Labour Party.

And in her acceptance speech, she said the government hadn’t been bold enough, and that it needed to step up.

So how much of a problem is she going to be for Keir Starmer?

Her new role – and being outside the cabinet – means she will be free to criticise the government, which could make life more difficult for the prime minister.

Read More:
Lucy Powell named Labour’s new deputy leader
Powell will take a ‘submarine approach’ – for now

Powell has been outspoken about her desire for the government to lift the two child benefit cap – and also called for the country to work for the many and not the few – a Corbyn-era slogan – and that Labour must stop handing the megaphone over to Reform and letting them run away with it.

Starmer will be conscious that an MP he sacked not long ago is now in a powerful role able to speak freely and attack his decisions.

But Powell is not free from her own controversies.

In May, Lucy Powell called grooming gangs a dog whistle issue – something she later had to clarify after it caused outrage among campaigners and opposition parties.

She also vocally defended Labour’s unpopular cut to winter fuel allowance while in cabinet, before the government then U-turned on the policy – she then criticised the proposed welfare cuts after she was sacked from government.

Powell insists she wants to help Keir Starmer, providing constructive criticism and a voice for Labour members.

But will Keir Starmer see it that way?

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Tax hike could lead to higher food prices, supermarkets warn

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Tax hike could lead to higher food prices, supermarkets warn

The UK’s largest supermarkets are calling on the chancellor to exclude stores from a new business rates surtax, warning that shoppers will bear the brunt of higher prices.

Tesco, Sainsbury’s, Marks & Spencer, Waitrose, Morrisons, Asda, Aldi and Lidl are among the stores that have signed a letter addressed to Rachel Reeves, arguing that easing taxes on grocers would help curb food inflation.

Industry group the British Retail Consortium (BRC), which organised the letter, said large shops could face higher business rates if included in the government’s proposed surtax on properties valued at more than £500,000.

Smaller high street firms are expected to benefit from reduced business rates under the government’s plans.

“If the industry faces higher taxes in the coming Budget – such as being included in the new surtax on business rates – our ability to deliver value for our customers will become even more challenging, and it will be households who inevitably feel the impact,” the letter reads.

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Chancellor faces tough budget choices

“Large retail premises are a tiny proportion of all stores, yet account for a third of retail’s total business rates bill – meaning another significant rise could push food inflation even higher.”

The supermarkets are asking Ms Reeves to “address retail’s disproportionate tax burden”, saying that doing so would “send a strong signal of support for the industry and of the government’s commitment to tackling food inflation”.

More on Rachel Reeves

The chancellor is widely expected to raise taxes after bleak economic forecasts and a string of reversals on welfare cuts, which have made it harder for her to stick to her borrowing limits.

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Helen Dickinson, the BRC’s chief executive, said: “Supermarkets are doing everything possible to keep food prices affordable, but it’s an uphill battle, with over £7 billion in additional costs in 2025 alone.

“From higher national insurance contributions to new packaging taxes, the financial strain on the industry is immense.”

The Treasury has been contacted for comment.

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