Snap CEO Evan Spiegel, joins CNBC ‘Power Lunch’ on September 17, 2024.
CNBC
Snap shares closed down 5% on Thursday after the Federal Trade Commission said it would refer a complaint against the company to the Department of Justice.
The FTC’s non-public complaint involves allegations that Snapchat’s My AI chatbot poses “risks and harms to young users,” the commission said in a statement. The complaint stems from the FTC’s compliance reviews with Snap following a 2014 settlement regarding allegations of public deception pertaining to data collection by the company.
As part of the FTC’s compliance reviews of Snap, the agency said it had uncovered the possibility that the company “is violating or is about to violate the law.”
“A proceeding is in the public interest,” the FTC said in its statement.
The FTC did not specify what about the My AI chatbot its complaint was focused on, but the chatbot has previously drawn scrutiny.
A Snap spokesperson pushed back against the FTC’s claims in a statement to CNBC.
“Unfortunately, on the last day of this Administration, a divided FTC decided to vote out a proposed complaint that does not consider any of these efforts, is based on inaccuracies, and lacks concrete evidence,” the Snap spokesperson said. “It also fails to identify any tangible harm and is subject to serious First Amendment concerns.”
The spokesperson added that while the company shares the FTC’s “focus on ensuring the thoughtful development of generative AI,” Snap believes that the “complaint would stifle innovation and competition in a critical and growing sector of the economy.”
Jonathan Raa | AP
Snap debuted the My AI chatbot in 2023. It is powered by the large language models of OpenAI and Google, giving it the ability to answer user questions and provide tips and suggestions similar to ChatGPT and other AI-powered chatting tools.
The chatbot has been noted for providing problematic responses. In one instance while speaking with a reporter who was pretending to be a teenager, the chatbot answered explained how to hide the smell of alcohol and marijuana, The Washington Post reported in 2023. At the time of the chatbot’s initial release, Snap said that My AI, like other AI-powered chatbots, is “prone to hallucination and can be tricked into saying just about anything. Please be aware of its many deficiencies and sorry in advance!”
In Oct. 2023, the United Kingdom’s Information Commissioner’s Office issued a preliminary enforcement notice against Snap, alleging that the company’s My AI-related risk assessment “did not adequately assess the data protection risks posed by the generative AI technology, particularly to children.”
Although the FTC said that it voted during a closed meeting to issue a public statement about it’s case against Snap and its ensuing referral to the DOJ, it noted that FTC commissioners Melissa Holyoak and Andrew Ferguson were absent.
The FTC also pointed to a dissenting statement by Ferguson, who President-elect Donald Trump named in December to replace Lina Khan as the next FTC chair.
Ferguson noted that these kinds of referrals “are not disclosed unless and until the complaint is filed in court by the Department or the Commission.”
“I did not participate in the farcical closed meeting at which this matter was approved,” he wrote.
Ferguson added that he opposes the FTC’s complaint against Snap, but that he can’t “release a detailed analysis of its many problems,” because the case is not public. Ferguson wrote that the complaint’s interpretations of an FTC law is “wrong” and that it is “in direct conflict with the guarantees of the First Amendment.”
If the DOJ files the complaint, Ferguson said he will “release a more detailed statement about this affront to the Constitution and the rule of law.”
In this photo illustration a virtual friend is seen on the screen of an iPhone on April 30, 2020, in Arlington, Virginia.
Olivier Douliery | AFP | Getty Images
The Federal Trade Commission on Thursday announced it is issuing orders to seven companies including OpenAI, Alphabet, Meta, xAI and Snap to understand how their artificial intelligence chatbots potentially negatively affect children and teenagers.
The federal agency said AI chatbots may be used to simulate human-like communication and intrapersonal relationships with users, and that it wants to understand what steps these companies have taken to “evaluate the safety of these chatbots when acting as companions,” according to a release.
“Protecting kids online is a top priority for the Trump-Vance FTC, and so is fostering innovation in critical sectors of our economy,” FTC Chairman Andrew Ferguson said in a statement.
Meta declined to comment on the inquiry. Alphabet, Snap and xAI did not immediately respond to CNBC’s request for comment.
The FTC said it is seeking information about how these companies monetize user engagement, develop and approve characters, use or share personal information, monitor and enforce compliance with company rules and terms of service and mitigate negative impacts, among other subjects.
“Our priority is making ChatGPT helpful and safe for everyone, and we know safety matters above all else when young people are involved,” an OpenAI spokesperson told CNBC in a statement. “We recognize the FTC has open questions and concerns, and we’re committed to engaging constructively and responding to them directly.”
Character Technologies, which operates the Character.ai bot, and Instagram, which is owned by Meta, were also named in the release. Character did not immediately respond to CNBC’s request for comment.
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Since the launch of ChatGPT in late 2022, a host of chatbots have emerged, creating a growing number of ethical and privacy concerns, as CNBC has previously reported.
The societal impacts of companions are already profound, even with the industry in its very early stages, as the U.S. suffers through a loneliness epidemic. Industry experts have said they expect the ethical and safety concerns to intensify once AI technology begins to train itself, creating the potential for increasingly unpredictable outcomes.
But some of the wealthiest people in the world are touting the power of companions and are working to develop the technology at their companies. Elon Musk in July announced a Companions feature for users who pay to subscribe to xAI’s Grok chatbot app. In April, Meta CEO Mark Zuckerberg said people are going to want personalized AI that understands them.
“I think a lot of these things that today there might be a little bit of a stigma around — I would guess that over time, we will find the vocabulary as a society to be able to articulate why that is valuable and why the people who are doing these things, why they are rational for doing it, and how it is actually adding value for their lives,” Zuckerberg said on a podcast.
Last month, Sen. Josh Hawley, R-Mo., announced an investigation into Meta following a Reuters report that the company allowed its chatbots to have romantic and sensual conversation with kids.
The Reuters report detailed an internal Meta document that described permissible AI chatbot behaviors during the development and training of the software. In one example, Reuters reported that a chatbot was allowed to have a romantic conversation with an eight-year-old and could say that “every inch of you is a masterpiece – a treasure I cherish deeply.”
Meta made temporary changes to its AI chatbot policies following the Reuters report so the bots do not discuss subjects like self-harm, suicide, eating disorders and avoiding potentially inappropriate romantic conversations.
Similarly, OpenAI outlined its plans to address how ChatGPT will handle “sensitive situations” last month after a lawsuit from a family blamed the chatbot for their teenage son’s death by suicide.
If you are having suicidal thoughts or are in distress, contact the Suicide & Crisis Lifeline at 988 for support and assistance from a trained counselor.
–CNBC’s Salvador Rodriguez and Annie Palmer contributed to this report
Alphabet’s health tech subsidiary Verily used the health data of more than 25,000 patients without authorization and actively covered up those violations, a former company executive alleges.
The executive, Ryan Sloan, claims Verily fired him after he discovered breaches of the Health Insurance Portability and Accountability Act, or HIPAA, and reported his concerns to the company’s senior management.
Patient data in the U.S. is protected under HIPAA, which ensures the sensitive information cannot be disclosed without a patient’s consent.
Sloan’s allegations are detailed in a pending lawsuit in federal court in San Francisco. The suit, which was filed late last year, has not been previously reported.
On Monday, the judge overseeing Sloan’s case denied a request by Verily to dismiss his civil complaint, or to send the dispute to arbitration.
“Verily believes the allegations and contentions alleged in this employment matter that was commenced in 2023 are completely without merit. Verily will defend itself to the full extent of the law,” a company spokesperson told CNBC in a statement. “Verily is an equal opportunity employer, and takes its responsibility and commitment to abide by all laws and regulations seriously. As this is an ongoing legal matter, Verily will not be providing further comment at this time.”
Representatives for Sloan did not comment.
Verily started as a moonshot in 2015 within Alphabet’s innovation lab X, formerly known as Google X. It’s Google’s sister company and operates under Alphabet’s “Other Bets” category.
The company hired Sloan in 2020 to serve as the chief commercial officer of its diabetes and hypertension business, Verily Onduo.
In January 2022, Sloan alleged that he and Julia Feldman, Onduo’s general counsel, discovered Verily had improperly used patients’ protected health information in its research, marketing campaigns, press releases and national conferences. The “extensive violations” affected more than 25,000 patients in Onduo’s diabetes program, according to an amended complaint filed in June.
Sloan and Feldman informed senior Verily leaders of their findings, the filing said, and they repeatedly raised the issue. An internal investigation at Verily confirmed several HIPAA breaches took place, according to the filing.
“Between January and March of 2022, internal investigators at Verily confirmed multiple breaches of fourteen (14) separate HIPAA Business Associate Agreements with large, covered entity clients of Onduo between 2017 and 2021,” the filing said.
Patients who accessed Verily Onduo through these clients – which include Walgreens Boots Alliance, Highmark Health, Quest Diagnostics and Delta Air Lines, among others – may have been affected by the breaches.
Delta said in a statement that it doesn’t have a comment on the suit, “but our employee’s personal information is important to us.”
“We are looking into this and will make sure any impact to our people is appropriately addressed,” the company said.
Quest said in a statement that, “We are not familiar with the allegations and have no further comment.”
Highmark declined to comment. Walgreens did not respond to CNBC’s requests for comment.
Under HIPAA, companies like Verily are supposed to notify impacted parties no later than 60 days after discovering a breach. Verily “decided to delay the decision of notifying the covered entities,” according to the filing, and the company engaged in negotiations to renew many of those contracts “without revealing that a HIPAA breach had recently occurred.”
“During a contract negotiation between Verily and Highmark Health in August of 2022, Verily represented that it was in compliance with HIPAA at all times, while knowingly concealing that a HIPAA breach had occurred,” the filing said.
That same month, Verily terminated Feldman and another employee who was aware of the breaches.
When Sloan reiterated his concerns about the breaches to Lisa Greenbaum, Verily’s then chief revenue officer, in October 2022, she allegedly defended the company’s decision not to disclose them and said that doing so would negatively affect public relations, the filing said.
Greenbaum joined Doximity, another health-care technology company, as chief commercial officer in January 2024, according to her LinkedIn.
Doximity did not immediately respond to request for comment.
In November 2022, Verily allegedly suppressed a press release out of concern that it would draw attention to previous marketing studies that violated its HIPAA Business Associate Agreements. The company removed the press release from its website and instructed employees not to mention it again, according to the filing.
Sloan was officially terminated from Verily in January of 2023, while on protected leave to care for his “critically ill mother,” the filing said.
The lawsuit marks the latest in a series of stumbles at Verily, which, despite raising more than $1 billion from investors, has struggled to latch onto a winning product. Verily is reportedly transitioning from a Limited Liability Company, or an LLC, to an investor-friendly C-corp structure to prepare for a fresh round of funding, according to a report from Business Insider on Wednesday.
Verily originally developed hardware like continuous glucose monitors before pivoting to pandemic response when Covid-19 broke out in 2020, then switched directions again to focus on precision health in 2022.
The company introduced a new artificial intelligence-powered chronic care solution called Verily Lightpath last year, and announced it was selling its stop-loss insurance subsidiary, Granular Insurance Company, in February.
–CNBC’s Lora Kolodny and Dan Mangan contributed to this report
OpenDoor is disrupting the real estate market with its new model. It buys homes and sells them on its platform.
Opendoor
Opendoor stock rocketed 60% higher on Thursday after the retail favorite named Shopify executive Kaz Nejatian as CEO and co-founder Keith Rabois as chairman.
The meme stock hit a 52-week high and continued a stunning run this year, with shares up more than 400% so far.
Former CEO Carrie Wheeler resigned last month following a pressure campaign from investors that included critical comments from Rabois and hedge fund manager Eric Jackson, who has been a key part of the stock’s resurgence this year.
Jackson built a massive following on X in part thanks to his successful bet on Carvana, and then turned his attention to cheering a turnaround at Opendoor.
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Opendoor said Wednesday it was “going into founder mode” by bringing Rabois and Eric Wu, who served as the company’s first CEO before stepping down in 2023, back to the board.
The company went public through a special purpose acquisition company in 2020. Opendoor’s business involves using technology to buy and sell homes, pocketing the gains.
Nejatian said the company will use artificial intelligence to make the process of buying and selling a home “radically simpler, faster and more certain.”
Shares of Opendoor traded below $1 earlier this year, and the company was in danger of being delisted from the Nasdaq.