Barclays has advised customers to seek help from friends and family or even contact food banks after a major IT glitch left some locked out of their accounts.
Hundreds of people reportedly claim they are experiencing interrupted services and missing funds after the issue struck on what was payday for many British workers and the deadline for self-assessment tax returns.
The bank has apologised to those affected, saying the company is facing ongoing technical issues, and promised no one would be left out of pocket.
But its handling of complaints has provoked an angry reaction online.
Customers have posted on X that they were unable to buy shopping for themselves and their young children, pay their bills or withdraw cash.
But the bank insists its ATMs are unaffected.
In a new statement after complaints online, Barclays said: “We are proactively contacting vulnerable customers to offer dedicated help and support. Their calls are being prioritised on our telephony lines meaning their calls get answered first.
“Our ATMs are unaffected by this technical issue so customers can withdraw cash and use their cards to make payments.”
Bank’s response criticised as ‘triggering’
On social media site X, in response to one user who said her household “has no access to money”, the Barclays UK Help account asked: “Are there any friends or family who can offer support?”
When she said she didn’t and criticised the reply as “so triggering”, the bank’s X account posted links to the Trussell Trust, a charity that runs food banks, and Citizens Advice, which offers help for a range of problems.
Image: Bank advises customer to contact foodbank. Pic: X
Further afield, David Marsh and his new wife, from Cumbria, told Sky News they had been locked out of their account while on their honeymoon in Australia.
And Karen Bannister, 52, from Wakefield, West Yorkshire, said she had transferred all her money into her Barclays account to pay her bills but the funds never arrived.
“My card got declined at the supermarket which was completely embarrassing and by 9pm I was without heating because my gas had run out,” she said.
Image: A sign at a Barclays branch in Swindon explaining it’s closed
‘My four-month-old is out of milk powder’
One mother said she was unable to buy milk for her baby due to the glitch.
“My four-month-old is out of milk powder and screaming for a feed and I still haven’t been paid,” she said in a post on X.
“I’ve been in tears for hours.”
Another customer said: “Due to you Barclays I’m left without money had a food shop due for delivery this morning which now will get cancelled, leave my four kids with no food it’s a joke as [it is] my money.”
One asked: “How can I eat and keep warm if I can’t get to my funds?”
And another said: “Well I’ve just had to put all my shopping back in Tesco – never been so embarrassed in my life… as can’t access my own money.”
Barclays has been posting apologetic responses to the complaints.
A spokesperson for the bank said earlier: “We’re incredibly sorry for the ongoing technical issues that are impacting our customers’ accounts.
“Some may see an outdated balance, and payments made or received may not show.
“We’re working hard to fix this issue, and customers should not try to make the payment again.
“Customers can use their cards and withdraw cash, and as soon as these remaining issues are resolved, we’ll let our customers know. We will ensure that no impacted customer is left out of pocket.”
In a statement, HMRC said it is “working closely” with Barclays to minimise any impact on those submitting their self-assessments.
An HMRC spokesperson said: “Our services are working as normal, so customers will still have been able to file their returns on time.
“Also, the issues will not result in late payment penalties as they don’t apply until 1 March.”
Harrods is preparing to take legal action against the estate of its former owner, Mohamed al-Fayed, as the multimillion-pound legal bill for compensating his sexual abuse victims continues to escalate.
Sky News has learnt that the Knightsbridge department store, which has been owned by a Qatari sovereign wealth fund since 2010, plans to file a so-called passing-over application in the High Court as early as next week.
The intention of the application is to secure the removal of Mr al-Fayed‘s estate’s current executors, and replace them with professional executors to administer it instead.
Professional executors would be expected to investigate the assets and liabilities of the estate, while Harrods insiders claimed that the current executors – thought to be close family members of the deceased billionaire – had “ignored” correspondence from its lawyers.
Sources close to Harrods said the passing-over application paved the way for it to potentially seek to recover substantial sums from the estate of the Egyptian tycoon as it contends with a compensation bill likely to run to tens of millions of pounds.
In a statement issued to Sky News on Saturday, a Harrods spokesperson said: “We are considering legal options that would ensure that no doors are closed on any future action and that a route to compensation and accountability from the Fayed estate remains open to all.”
Mr al-Fayed is believed to have raped or sexually abused hundreds of women during his 25-year tenure as the owner of Harrods.
More on Mohamed Al Fayed
Related Topics:
He died in 2023, since when a torrent of details of his abuse have been made public by many of his victims.
Earlier this year, Sky News revealed details of the compensation scheme designed by Harrods to award six-figure sums to women he abused.
In a form outlining the details of the Harrods redress scheme overseen by MPL Legal, which is advising the department store, it referred to the potential “for Harrods to recover compensation paid out under this Scheme from Mohamed Fayed’s estate”.
“You are not obliged to assist with any such claim for recovery,” the form told potential claimants.
“However, if you would be willing to assist Harrods including potentially by giving evidence against Fayed’s estate, please indicate below.”
This weekend, there appeared to be confusion about the legal representation of Mr al-Fayed’s estate.
In March, the BBC reported that Fladgate, a UK-based law firm, was representing it in an article which said that women who worked for him as nannies and private air stewards were preparing to file legal claims against the estate.
This weekend, however, a spokesman for Fladgate declined to comment on whether it was acting for Mr al-Fayed’s estate, citing confidentiality restrictions.
A source close to the law firm, meanwhile, insisted that it was not acting for the estate.
KP Law, another law firm acting for some al-Fayed abuse survivors, has criticised the Harrods-orchestrated process, but has itself faced questions over proposals to take up to 25% of compensation awards in exchange for handling their cases.
Harrods insiders said there was a growing risk that Mr al-Fayed’s estate would not be responsibly administered given that the second anniversary of his death was now approaching.
They added that as well as Harrods itself seeking contribution for compensation paid out for Mr al-Fayed’s abuse, its legal action would also potentially open way for survivors to claim directly against the estate.
Victims with no direct connection to Harrods are not eligible for any compensation through the store’s own redress scheme.
Even if Harrods’ passing-over application was approved by the High Court, any financial recovery for the department store would be subject to a number of additional legal steps, sources said.
“The passing-over action would achieve the goals of acknowledgement and accountability from the estate for survivors who don’t have the resource to undertake a passing-over application themselves,” an insider said this weekend.
The high street lender Metro Bank has been approached about a private equity-backed takeover in a move that could lead to the disappearance of another company from the London Stock Exchange.
Sky News has learnt that Metro Bank was approached in the last fortnight about an offer to take it private spearheaded by the financial services-focused buyout firm Pollen Street Capital.
Pollen Street is one of the major shareholders in Shawbrook, the mid-sized bank which in the past has approached Metro Bank about a merger of the two companies.
In recent months, Shawbrook’s owners have stepped up efforts to identify a prospective corporate combination, holding tentative talks with Starling Bank about a £5bn tie-up, while also drawing up plans for a stock market listing.
The takeover approach to Metro Bank comes as it puts a traumatic period in which it came close to insolvency firmly behind it.
In November 2023, the lender was rescued through a £925m deal comprising £325m of equity – a third of which was contributed by Jaime Gilinski Bacal, a Colombian billionaire – and £600m of new debt.
Mr Gilinski now holds a near-53% stake through his investment vehicle, Spaldy Investments, and sits on the company’s board.
More from Money
Since the bailout deal, Metro Bank has cut hundreds of jobs and sold portfolios of loan assets, at the same time as chief executive Daniel Frumkin has improved its operating performance.
Shares in Metro Bank have more than trebled in the last year as its recovery has gathered pace.
On Friday, the stock closed at 112.2p, giving it a market capitalisation of just over £750m.
At one point in 2018, the lender – which promised to revolutionise retail banking when it opened its first branch in London in 2010 – had a market capitalisation of £3.5bn.
Metro Bank became the first new lender to open on Britain’s high streets in over 100 years when it launched in the wake of the 2008 financial crisis.
Its branch-based model, which included gimmicks such as offering dog biscuits, proved costly, however, at a time when many rivals have been shifting to digital banking.
Reporting first-quarter results last month, Mr Frumkin said: “During the first quarter of 2025, we have continued to deliver the strategic repositioning of Metro Bank’s business, maintaining strong cost control while driving higher net interest margin by changing the mix of assets and remaining disciplined about deposits.”
“We have seen further growth in our corporate and commercial lending, with Metro Bank’s relationship banking and breadth of services creating differentiation for us in the market.”
Metro Bank operates from about 75 branches across the country, and saw roughly 30,000 new personal and business current accounts opened during the last quarter.
In 2019, customers formed sizeable queues at some of its branches after suggestions circulated on social media that it was in financial distress.
Days later, it unveiled a £350m share placing in a move designed to allay such concerns.
The company has had a chequered history with City regulators, despite its relatively brief existence.
In 2022, it was fined £10m by the Financial Conduct Authority for publishing incorrect information to investors, while the PRA slapped it with a £5.4m penalty for similar infringements a year earlier.
The lender was founded in 2009 by Anthony Thompson, a financial services entrepreneur, and Vernon Hill, an American who eventually left in controversial circumstances in 2019.
Last month, it sailed through a shareholder vote unscathed after drawing opposition to a proposal which could see top executives paid up to £60m apiece.
Metro Bank and Pollen Street both declined to comment on Saturday
Rachel Reeves is a “gnat’s whisker” away from having to raise taxes in the autumn budget, a leading economist has warned – despite the chancellor insisting her plans are “fully funded”.
Paul Johnson, director of the Institute for Fiscal Studies (IFS), said “any move in the wrong direction” for the economy before the next fiscal event would “almost certainly spark more tax rises”.
Speaking the morning after she delivered her spending review, which sets government budgets until 2029, Ms Reeves told Wilfred Frosthiking taxes wasn’t inevitable.
“Everything I set out yesterday was fully costed and fully funded,” she told Sky News Breakfast.
That budget, her first as chancellor, included controversial tax hikes on employers and increased borrowing to help public services.
Please use Chrome browser for a more accessible video player
3:43
Spending review explained
Chancellor won’t rule out tax rises
The Labour government has long vowed not to raise taxes on “working people” – specifically income tax, national insurance for employees, and VAT.
Ms Reeves refused to completely rule out tax rises in her next budget, saying the world is “very uncertain”.
The Conservatives have claimed she will almost certainly have to put taxes up, with shadow chancellor Mel Stride accusing her of mismanaging the economy.
Taxes on businesses had “destroyed growth” and increased spending had been “inflationary”, he told Sky News.
Please use Chrome browser for a more accessible video player
7:57
Tories accuse Reeves over economy
‘Sting in the tail’
She is hoping Labour’s plans will provide more jobs and boost growth, with major infrastructure projects “spread” across the country – from the Sizewell C nuclear plant in Suffolk, to a rail line connecting Liverpool and Manchester.
But the IFS said further contractions in the economy, and poor forecasts from the Office for Budget Responsibility, would likely require the chancellor to increase the national tax take once again.