A former Harrods employee has claimed Mohamed al Fayed and his brother, Salah, both assaulted her while she worked for the department store in the 1990s.
Speaking on camera about her story for the first time, Rachael Louw told Sky News she was subjected to invasive sexual health tests, surveillance and inappropriate touching while working for the al Fayeds.
During her three years at Harrods Rachael was propositioned by Salah al Fayed, who one night climbed into bed with her while she was working as his personal assistant on his yacht in Monaco. Upon her return to the Harrods store in London, the chairman, Mohamed, also preyed on her.
“There were things that happened there that I didn’t realise were a part of trafficking: Isolation, phone bugging, no time on your own, exposure to these sexually charged situations – almost like to acclimatise you, to groom you into thinking that this is normal,” she said.
Ms Louw was in her early 20s when she moved from university to London in 1993 to work on the shop floor at Harrods. In what has now become a familiar tale among victims who have come forward, she was spotted by the chairman and soon promoted to be his brother’s personal assistant.
Image: Rachael Louw was in her 20s when she worked for Harrods
At the time, she was excited. “You’re entering this whole new lifestyle that is shiny and new and exciting, and I was like, okay, I’m ready for this. This is the next stage for me,” she said.
However, there were early signs that something was not right.
Before taking the job Rachael was subjected to a compulsory sexual health check, conducted by Dr Ann Coxon on Harley Street. In a letter to the chairman’s office, the doctor went into detail about Rachael’s sexual history, her use of contraception, and her body shape, as well as her levels of personal hygiene.
Rachael had no idea her results had been sent to her employer, Mohamed al Fayed. She believes she was trafficked to Monaco for sexual exploitation, and this was the first stage of the process.
Image: Mohamed al Fayed (left) with his brother Salah al Fayed (right) in the stands at a Fulham match in 2007. Pic: PA
She was not alone. Over the past four months, hundreds of women have come forward to detail their experiences of sexual assault and rape at the hands of Mohamed al Fayed.
Lawyers representing the victims have described the abuse, which took place in the 1990s and 2000s, as a gross example of corporate sexual exploitation.
Both Salah and Mohamed have died, so cannot be held to account in the criminal courts.
Image: Then Harrods chairman Mohamed al Fayed unveiling a memorial to his son Dodi and Diana, Princess of Wales, in September 2005. Pic: Reuters
‘I was disgusted and didn’t want to be there’
After the results of her health check were sent through, Rachael was asked to accompany Salah al Fayed on his yacht in Monaco. During that time, her employer became more and more suggestive.
One night, he invited her to another boat where they dined with an older man and two young women.
“He said: did I notice how friendly the girls had been with me? And I said: ‘Yeah, they were really nice’. He said: ‘Well, did you realise they wanted to sleep with you?'”
Rachael added: “Salah said there was an expectation that this evening would become something that involved all of us,” and that “the idea had been to have group sex”.
“I was shocked and disgusted and didn’t want to be there.”
Image: Mohamed al Fayed and his brother Salah in 2006. Pic: Shutterstock
It didn’t end there. One night she was invited to sleep in one of the more comfortable cabins on the boat, which had double beds.
“I had been asleep for a few hours and I felt a movement on the bed… I woke up with a panic of, first, where was I? And then who was this? And I remember saying something like, ‘What are you doing?’ And Salah said, ‘I’m lonely’… I just went ramrod still and he just carried on sleeping there.
“He went to sleep and I lay there the whole night and I didn’t sleep, thinking if I moved, if I turned over, if I did any body movement whatsoever, he would misinterpret that as me giving him an indication that it was okay to touch me.”
“It was probably one of the longest nights of my life,” she added. “And I remember in the morning, aching because I’d been so tense the whole night.”
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2:41
From November: Claims of abuse by Al Fayed’s brother emerge
‘The more I resisted, the more upset he became’
Rachael said she eventually left Monaco after a month of repeated sexual advances. She booked a ticket to London and went back to the shop floor at Harrods. She thought she was safer away from Salah al Fayed but it was during this time that Mohamed assaulted her.
Rachael was asked to visit the chairman at his flat in Park Lane to secure some paperwork she needed to take a sabbatical to Australia.
“I went after my shift. We had dinner. I was not expecting there to be dinner. We had a drink.
“Then Mohamed was showing me around his apartment… then we get to his bedroom. And he’s motioning to the view and I’ve got my back turned to him and he said to me: ‘Let’s talk about your future’.
“I was half expecting him to pull out this paperwork. I turned around and he said: ‘Come sit next to me. Let’s discuss your future’.”
Image: Ms Louw speaking to Sky News about her allegations of abuse
Rachael said Mohamed al Fayed tried to persuade her to stay that day, and not go to Australia. “I will look after you. I will get you an apartment in London. It’s very expensive. I understand these things. If you treat me right, if you’re nice to me, I can make things happen for you’.”
She added: “I was sitting down next to him, and he put his arm around me and his hand started going further up my skirt, higher and higher. And all I could think was that I somehow have to extricate myself from this situation because I needed my paperwork.
“My tickets were booked. It was really expensive… and how do I get out of this situation without offending him?
“All I can remember saying is: ‘My mum didn’t teach me to mix business with pleasure. This isn’t right’.”
“He kept with the verbal coercion, over and over and over, and his arms [were] still around me. This must have gone on for at least 20 minutes.
“The more I resisted, the more upset he became. I ended up pulling away from him. I have no memory of leaving his apartment.”
After the encounter, Rachael left to take her sabbatical in Australia. When she returned, she quit her role at Harrods.
Still a chance of criminal charges
Victim-survivors like Rachael are asking why serious action wasn’t taken by the police to arrest Mohamed, Salah and their alleged enablers over the decades as complaints were made.
The Met has now widened its investigation to look at associates who may have assisted and facilitated the abuse – meaning criminal charges could still be on the cards even though the direct perpetrators have died.
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2:48
From November: Police widen Al Fayed investigation
Harrods, which is now owned by the Qatari sovereign wealth fund, has established an internal review and set up a compensation fund, which it says is in the process of settling with around 250 women.
In a statement to Sky News, the company said: “Harrods supports the bravery of all women in coming forward. Their claims point to the breadth of abuse by Mohamed Fayed and again raise serious allegations against his brother, Salah Fayed. The picture that has emerged suggests that this pattern of abusive behaviour took place wherever they operated.
“We continue to encourage all survivors to make their claims to the Harrods scheme, where they can apply for compensation… We also hope that they are looking at every avenue open to them in their pursuit of justice, whether that be the police or the Fayed family and estate.”
The company added: “Any claims in relation to the behaviour of current staff involved in any of the allegations either directly or indirectly during the time of Fayed’s ownership, will be investigated.”
On Friday, the social fabric of England and Wales might be changed forever.
MPs are set to vote on the assisted dying bill and supporters are confident that they have the numbers to win.
But the hugely controversial legislation polarises opinion. Communities remain divided, and medical colleagues can’t agree.
Three royal colleges have withdrawn support for the bill in its current form. They want more time to be given for further scrutiny of the legislation.
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How will the assisted dying bill work?
Frank Sutton does not have time. When we went to Frank’s home in East Dulwich, London, last November to watch the vote unfold she already had terminal liver disease and cancer.
As the vote was passed with a majority of 55, Frank broke down in tears and said: “Finally, I can die in peace.”
Frank is unlikely to live long enough to see assisted dying introduced in England and Wales. If the legislation passes, it will be introduced in four years.
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Frank now suffers from diabetes and fibromyalgia.
She said: “On top of everything I’ve got, to start developing more comorbidities, I have a massive thought in my head, which I live with every day, which is, is my body, am I on the road to the end, you know, is my body just giving up?
“I mean, I was taking morphine anyway for pain, but now I’m living on morphine, and that’s not a life that you want.”
But even as MPs prepare to vote, many important questions remain over who will take responsibility for determining a patient’s mental capacity and their prognosis. The Royal College of Psychiatrists said it was approaching Friday “with trepidation”.
Image: Dr Annabel Price, the Royal College of Psychiatrists’ lead on assisted dying
Dr Annabel Price, the RCPsych’s lead on assisted dying, told Sky News: “If this bill as it stands proceeds through the rest of the parliamentary process, we as psychiatrists are left in a situation where there are so many unknowns about what is expected of us, about what patients can expect and about the safety of the process.
“We will continue to engage and there may be opportunities for reconsideration at further points in the bill. But yes, I approach this professionally with trepidation.”
The Royal College of GPs says the assisted dying process should happen outside of general practice.
Dr Susi Caesar is in favour of the bill being passed and feels it is okay for the medical community to be so divided on the issue.
She said: “I think people have the right to make their own choices and absolutely I would not want to see anybody forced into being part of this process who didn’t. Our current system is broken and this law would go a long way towards fixing it, at least for a certain group of people.”
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Psychiatrists raise assisted dying concerns
But the Royal Colleges of Physicians (RCP) also has reservations about the bill in its current form.
It says it would be hard for a panel of experts who have no connection to a patient requesting an assisted death to determine if the person is being coerced or has mental capacity.
Dr John Dean, clinical vice president at the RCP has concerns, saying: “Currently decisions clearly are made by patients but agreed by single doctors and then the social worker and psychiatrists are not meeting the patient and those that have been caring for them.
“This has to be done in keeping with modern clinical practice which is complex decisions made with patients and families by teams.”
But for patients like Frank, these concerns have not changed her mind.
She said: “I’m praying for Friday that it still goes through because, like I said, it’s not going to happen in my lifetime, but the thought that people like me who still try to look nice, who still tried to have a life and everything, that they can just have some peace of mind and they can have a weight lifted off their shoulders knowing that they’re going to be able to do it peacefully with their family.”
A damning report into the faulty Post Office IT system that proceeded Horizon has been unearthed after nearly 30 years – and it could help overturn criminal convictions.
The document, known about by the Post Office in 1998, is described as “hugely significant” and a “fundamental piece of evidence” and was found in a garage by a retired computer expert.
Capture was a piece of accounting software, likely to have caused errors, used in more than 2,000 branches between 1992 and 1999.
It came before the infamous faulty Horizon software scandal, which saw hundreds of sub postmasters wrongfully convicted between 1999 and 2015.
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What is the Capture scandal?
The ‘lost long’ Capture documents were discovered in a garage by a retired computer expert who came forward after a Sky News report into the case of Patricia Owen, a convicted sub postmistress who used the software.
Adrian Montagu was supposed to be a key witness for Pat’s defence at her trial in 1998 but her family always believed he had never turned up, despite his computer “just sitting there” in court.
Mr Montagu, however, insists he did attend.
He describes being in the courtroom and adds that “at some point into the trial” he was stood down by the barrister for Mrs Owen with “no reason” given.
Image: Adrian Montagu was supposed to be a key witness for Pat’s defence
Sky News has seen contemporaneous notes proving Mr Montagu did go to Canterbury Crown Court for the first one or two days of the trial in June 1998.
“I went to the court and I set up a computer with a big old screen,” he says.
“I remember being there, I remember the judge introducing everybody very properly…but the barrister in question for the defence, he went along and said ‘I am not going to need you so you don’t need to be here any more’.
“I wasn’t asked back.”
Image: The ‘lost long’ Capture documents were discovered in a garage
Sky News has reached out to the barrister in Pat Owen’s case who said he had no recollection of it.
‘An accident waiting to happen’
The report, commissioned by the defence and written by Adrian Montagu and his colleague, describes Capture as “an accident waiting to happen”, and “totally discredited”.
It concludes that “reasonable doubt exists as to whether any criminal offence has taken place”.
It also states that the software “is quite capable of producing absurd gibberish”, and describes “several insidious faults…which would not be necessarily apparent to the user”.
All of which produced “arithmetical or accounting errors”.
Sky News has also seen documents suggesting the jury in Pat Owen’s case may never have seen the report.
What is clear is that they did not hear evidence from its author including his planned “demonstration” of how Capture could produce accounting errors.
Image: But flaws were found within it
Pat Owen was convicted of stealing from her Post Office branch in 1998 and given a suspended prison sentence.
Her family describe how it “wrecked” her life, contributing towards her ill health, and she died in 2003 before the wider Post Office scandal came to light.
Her daughter Juliet said her mother fought with “everything she could”.
“To know that in the background there was Adrian with this (report) that would have changed everything, not just for mum but for every Capture victim after that, I think is shocking and really upsetting – really, really upsetting.”
Image: Pat died before the contents of the report came to light
The report itself was served on the Post Office lawyers – who continued to prosecute sub postmasters in the months and years after Pat Owen’s trial.
‘My blood is boiling’
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‘They knew software was faulty’
Steve Marston, who used the Capture software in his branch, was one of them – he was convicted of stealing nearly £80,000 in September 1998.
His prosecution took place four months after the Capture report had been served on the Post Office.
Steve says he was persuaded to plead guilty with the “threat of jail” hanging over him and received a suspended sentence.
He describes the discovery of the report as “incredible” and says his “blood is boiling” and he feels “betrayed”.
“So they knew that the software was faulty?,” he says. “It’s in black and white isn’t it? And yet they still pressed on doing what they did.
“They used Capture evidence … as the evidence to get me to plead guilty to avoid jail.
“They kept telling us it was safe…They knew the software should never have been used in 1998, didn’t they?”
Steve says his family’s lives were destroyed and the knowledge of this report could have “changed everything”.
He says he would have fought the case “instead of giving in”.
“How dare they. And no doubt I certainly wasn’t the last one…And yet they knew they were convicting people with faulty software, faulty computers.”
Image: Steve’s prosecution took place four months after the Capture report had been served on the Post Office
The report is now with the Criminal Cases Review Commission, the body investigating potential miscarriages of justice, which is currently looking into 28 Capture cases.
A fundamental piece of evidence
Neil Hudgell, the lawyer representing more than 100 victims, describes the report as “hugely significant”, “seismic” and a “fundamental piece of evidence”.
“I’m as confident as I can be that this is a good day for families like Steve Marston and Mrs Owen’s family,” he says.
“I think (the documents) could be very pivotal in delivering the exoneration that they very badly deserve.”
He also added that “there’s absolutely no doubt” that the “entire contents” of the “damning” report “was under the noses of the Post Office at a very early stage”.
Image: Pat Owen
He describes it as a “massive missed opportunity” and “early red flag” for the Post Office which went on to prosecute hundreds who used Horizon in the years that followed.
“It is a continuation of a theme that obviously has rolled out over the subsequent 20 plus years in relation to Horizon,” he says.
“…if this had seen the light of day in its proper sense, and poor Mrs Owen had not been convicted, the domino effect of what followed may not have happened.”
What the Post Office said
Sky News approached the former Chief Executive of the Post Office during the Capture years, John Roberts, who said: “I can’t recall any discussion at my level, or that of the board, about Capture at any time while I was CEO.”
A statement from the Post Office said: “We have been very concerned about the reported problems relating to the use of the Capture software and are sincerely sorry for past failings that have caused suffering to postmasters.
“We are determined that past wrongs are put right and are continuing to support the government’s work and fully co-operating with the Criminal Cases Review Commission as it investigates several cases which may be Capture related.”
A Department for Business and Trade spokesperson said: “Postmasters including Patricia Owen endured immeasurable suffering, and we continue to listen to those who have been sharing their stories on the Capture system.
“Government officials met with postmasters recently as part of our commitment to develop an effective and fair redress process for those affected by Capture, and we will continue to keep them updated.”
Around 30,000 deaths will be linked to toxic air in the UK in 2025, according to a report from leading doctors, as they urged the government to “recognise air pollution as a key public health issue”.
The Royal College of Physicians (RCP) warned that around 99% of the population in the UK are breathing “toxic air”.
The report says there is “no safe level” of air pollutants while noting how exposure to air pollution can shorten life by 1.8 years on average.
That is “just behind some of the leading causes of death and disease worldwide”, including cancer and smoking, the authors wrote.
The college has called on the government to take action to tackle the issue, as it urged ministers to “recognise air pollution as a key public health issue”.
In the forward of the report, England’s chief medical officer, Professor Sir Chris Whitty, said: “Air pollution remains the most important environmental threat to health, with impacts throughout the life course.
“It is an area of health where the UK has made substantial progress in the last three decades with concentrations of many of the main pollutants falling rapidly, but it remains a major cause of chronic ill health as well as premature mortality.
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“Further progress in outdoor air pollution will occur if we decide to make it, but will not happen without practical and achievable changes to heating, transport and industry in particular.
“Air pollution affects everybody, and is everybody’s business.”
The report also highlights the economic impact of air pollution as it has an estimated cost of £27bn a year in healthcare costs and productivity losses.
Dr Mumtaz Patel, president of the RCP, said: “Air pollution can no longer be seen as just an environmental issue – it’s a public health crisis.
“We are losing tens of thousands of lives every year to something that is mostly preventable and the financial cost is a price we simply cannot afford to keep paying.
“We wouldn’t accept 30,000 preventable deaths from any other cause. We need to treat clean air with the same seriousness we treat clean water or safe food. It is a basic human right – and a vital investment in our economic future.”