
‘We are absolutely full’: This hospital is outperforming most – but it is still on its knees
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adminMarina Strange is 90 and lives alone. She had a heart attack last week, her third in two years. It took two hours for an ambulance to reach her. Marina was impressed.
“I was surprised the ambulance came within two hours. I thought that was very good,” she told Sky News.
Marina also has an untreatable tumour, so she’s gotten to know the hospital well over the last few years, and this is the service she’s come to expect.
Marina was one of 7,678 patients to arrive at the care of Royal Berkshire NHS Trust by ambulance so far this winter, where Sky News has spent the past few months speaking to patients, consultants and those responsible for running the hospital.
Far from being an extreme example, the hospital is performing close to or even outperforming the national average in most measures. The experiences we’ve seen are normal for NHS patients in 2025.

Marina Strange, 90, was impressed that an ambulance reached her within two hours after she had a heart attack
On 9 January we were scheduled to come and film with the respiratory ward. It was too busy for us to come in.
We spoke to Chief Executive Steve McManus about it:
“Our ward occupancy at the moment is running around 99% of our beds, so we are absolutely full,” he said.
“Almost half of [our respiratory unit] has been given over for patients with flu – and we’ve got a lot of very unwell patients at the moment. Each morning over the last few days we’ve been starting the day with another 20-30 patients in the emergency department waiting for beds, so the pressures are really significant.”
Flu and other viruses, like norovirus and now also COVID, tend to peak around the winter months when people spend more time indoors in close proximity to one another.
This year’s surge was particularly bad. It’s on the decline again now, but peaked in early January at a level almost twice as high as last winter.
Bed occupancy in Royal Berkshire has averaged 94.7% this winter.
Again, far from being an outlier, this is only slightly worse than the average across England of 93.6%. The recommended maximum to achieve efficient operations and transfer between emergency care and other hospital departments is 92%, so at least 8% of beds should be free at any one time.
That has only been achieved on ten days out of 60 this winter across England. All of those days were between 21 December and New Year’s Day, so for the entire rest of winter the service has been over capacity.
We came back to Royal Berkshire the next day – 10 January – and spoke to Dr Omar Mafousi, the clinical lead at the hospital. He explained how a lack of beds in the main hospital affects the emergency care his team can provide.
“We say every year it gets a little worse. This year has felt worse than any other year that I remember and I’ve been a consultant for 15 years in emergency medicine.
“We can’t [have patients in A&E long term]. We’ve only got 20 major cubicles but 25 waiting for a bed. Some are on chairs, some are in the waiting room, but we have no space to bring patients off an ambulance to see and examine them.”
“Almost every single bay is full, there’s just one free at the moment. There are patients waiting to be transferred to the wards, and while we’ve been here in the last couple of minutes two more patients have been brought in by ambulance. Things in the emergency department change very very quickly”.

Dr Omar Mafousi has been a consultant in emergency medicine for 15 years
Accident and emergency
We’d first spoken to Dr Mafousi in the emergency department on Wednesday 4 December. It was at the beginning of winter and the number of flu cases had yet to really spike.
At 1pm 191 patients had already come through. Dr Mafousi says these kind of numbers are the “new norm”.
“We probably see about 480-500 patients a day on busy days, sometimes over 500 on really busy days. That’s becoming more and more frequent.
“Attendances are going up and up and up year-on-year and we are struggling. We are trying to cope as best we can and give patients the best care we can, but that’s not always possible.”
In 2010 NHS England set a standard of no more than 5% of patients waiting more than four hours to be admitted, transferred or discharged.
That target hasn’t been met in a decade. Every winter since COVID it’s gotten higher than 20% – four times higher than the target.
In December it was 28.9%. At major A&Es (not speciality centres or minor injuries units), it was 44.7%, almost one in two.
Again Royal Berkshire is fairly normal – 5,293 of the 11,972 patients at the major A&E (44.2%) waited longer than four hours.
At the time we were there, 14 patients had been waiting over 15 hours.
“Without a doubt that is too long,” said Dr Mafousi. “That’s not what anyone wants. No one in this Trust wants that to happen.”
There used to be a bit of respite in summers, when more beds were free from winter virus patients and people could flow more quickly and easily through the system.
Waits in the middle of summer now are worse than even the most dangerous winter peaks of years gone by.
The Royal College of Emergency Medicine estimated that waits longer than four hours at A&E had contributed to 23,000 excess deaths in 2022.
Ambulance handover delays
A&E delays don’t just affect the patients who are at hospital, they also make it more difficult to treat new patients. Part of the reason it takes so long to get ambulances out to people like Marina when they have heart attacks is because of “handover delays”.
The NHS guidance allows a standard of 15 minutes from the ambulance’s time of arrival at A&E to having handed over care of the patient to A&E staff.
If A&Es are full, ambulances can’t offload their patients, so they aren’t available to get out to see new patients.
At Royal Berkshire this winter the average has been 25 minutes. That’s not far off double the time it should take, but again that’s better than average. In England as a whole it’s 40 minutes, up from 32 minutes over the same dates last year.
One in seven ambulance handovers now takes over an hour. That figure has more than trebled in just the last four years.
As well as meaning potentially worse care for the patient in the ambulance, handover delays ultimately contribute to delayed response times as well.
Ambulance calls are of course categorised by seriousness, with the most serious life-threatening cases put into Category 1 – usually for people that aren’t breathing.
People experiencing heart attacks, like Marina, should usually go into Category 2 – emergency cases. The target is that an ambulance should arrive for these patients within 18 minutes.
In December the average wait across England for these patients was over 47 mins, almost three times as long. That was slightly worse than last year, but in fact better than December 2022 and 2021. In 2022 it peaked at a scarcely believable 1 hour and 32 minute average.
In the last pre-pandemic year it was 27:57 in December and 20:55 in January – still over target but not to the same scale as now.
In total, more than 600,000 hours have been lost to ambulance handover delays this winter. The cost to the ambulance service of 600,000 hours of time is upwards of £100m.
Crumbling infrastructure
Part of the problem is capacity. Royal Berkshire opened in 1839 and parts of that original building are still in use to this day. Other parts can’t be used anymore because they’ve fallen in to disrepair.
One building hasn’t been in use for more than ten years. £2.5m has been spent to keep it from collapsing. £15m would need to be spent to make it useable. The Trust is now considering filling the building with concrete to make it safer.
A hospital that is running out of space and money has no alternative but to waste both.
Plans have been approved for a new hospital at a different site, to replace Royal Berkshire, as part of the previous government’s plan to deliver 40 new hospitals by 2030.
Labour have since branded those plans “uncosted and undeliverable”, and have said work can’t start at that site until 2037 at the earliest.
The estimated cost is already over £100m and could be four times higher by the time it’s ready.
But it’s not just the main hospital where space is short.
Colin Waters is another Royal Berkshire patient we spoke to. He’s been there ten days after a car ran him over, fracturing his leg and dislocating his ankle.
He’s stable now and doesn’t actually need to be on the acute ward anymore, but he still needs some care.

Colin Waters had been at Royal Berkshire for ten days when we spoke to him, after a car ran him over, dislocating his ankle and fracturing his leg
He’s due to be transferred to a community hospital where he can receive physiotherapy and start his rehabilitation, but no space has opened up.
There have been an average of over 200 patients a day across Buckinghamshire, Oxfordshire and Berkshire who are “fit to be discharged” but still occupying a hospital bed because no safe alternative care setting is available. It peaked on 25 January at over 300 patients.
Across the country it peaked on 1 February. There were a total of 13,894 patients remaining in hospital who no longer needed to be there. In many cases, like Colin’s, they will not be receiving the specialist care they actually need at that time.
All of those full beds contribute to patients not being able to flow through the system from A&E, which adds to the ambulance handover delays. But they also mean that people have to wait longer to book in operations they need.
The waiting list for routine operations currently stands at 7.5m – or more than one in eight people in the country. 221,889 people on that list have been waiting for treatment for over a year.
That number is 120 times higher than before the pandemic.
Among Royal Berkshire’s patients alone, there are more than 60,000 on the list and almost 3,000 of them have been waiting over a year.
The ailments people need operating on to fix don’t go away while the wait goes on. They affect quality of life at a minimum, and in many cases will require ongoing care from other NHS services, or could reach the level where it becomes an emergency that adds to the pressure on the ambulance service or A&E.
Simon Shurey, another patient we spoke to, is a classic example of someone with a multitude of complex and competing healthcare needs that affect him daily, but also occasionally extend to requiring emergency care.
He’s had asthma all his life. Five years ago he was diagnosed with COPD, a lung condition that makes breathing difficult. And six months ago he was put into a coma after developing sepsis following a kidney infection.
He says he’s waited up to two days for a ward bed on previous visits.
When we spoke to him on 19 December, he had been in hospital for five days, having been rushed in by an ambulance because of flu.
He had to be kept in a side room to stop his infection spreading to other patients. Like Marina, he’s also grateful to healthcare workers sensitive to the pressures on them, despite the multitude of health concerns he’s facing.
“Every time you come in – and I use the hospital a fair bit lately, sadly – it’s getting worse for them. There seems to be so much pressure on them.”
Health anxiety
One of the reasons for the increased pressure on healthcare workers in recent years – in addition to increased medical issues – is because people are more concerned and aware of their health, in a way in which they weren’t before the pandemic.
Dr Amrit Sharma runs four GP surgeries near Royal Berkshire. He says that since COVID there has been an increase in health anxiety, and people presenting with physical symptoms that extend from mental health issues.
“The level of appointments have changed significantly. That’s got to be around anxiety. That’s what we see every day. People are more fearful and anxious about their health.
“Some awareness [of personal health] is needed to catch things like cancers, but our concern is that we’re seeing young people coming in with self-limiting illnesses, or symptoms that are physical but related to mental health conditions, like chest pains or palpitations or breathing problems.”
More than a million people who tried to reach their GP in December couldn’t get through, despite there being more appointments than ever before.
There were 40m appointments in December 2024, compared with less than 30m in 2018.
Health anxiety is something that Dr Mafousi says also contributes to more pressure and longer waits in emergency care.
“I see people who don’t need to be here, I see people who need to be here but have come here a bit late, I’ve seen people who are just concerned, I see people sent by their friends because their friends are concerned, there’s a combination of all this.
“There’s a lot of anxiety after Covid and we’ve seen that. Young people with chest pain which they’ve had for a few minutes and are concerned they’ve had a heart attack. There’s a lot of little things which before would have been nothing but now are something.”
Whether it’s increased anxiety or increased illness, the demand on the NHS is at unprecedented levels and it simply isn’t able to cope. Targets are being missed in pretty much every department, and the ultimate result of missed targets is worse health or an increased chance of death for patients all over the country.
There are hundreds of other stories like Marina’s, Colin’s and Simon’s that could be told every day from all parts of the country.
We’ve spent time in just one hospital. And it’s a hospital that is performing in a fairly typical way, for England in 2025. Thousands of patients are seeking treatment every day in hospitals that are performing worse than this.
The Data and Forensics team is a multi-skilled unit dedicated to providing transparent journalism from Sky News. We gather, analyse and visualise data to tell data-driven stories. We combine traditional reporting skills with advanced analysis of satellite images, social media and other open-source information. Through multimedia storytelling, we aim to better explain the world while also showing how our journalism is done.
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UK
‘Our daughter was unlawfully killed – but loophole means she won’t get justice’
Published
12 hours agoon
August 30, 2025By
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In the hospital which was supposed to help her, the last moments of 14-year-old Ruth Szymankiewicz’s life were recorded on CCTV.
The teenager, who should have been under constant supervision on the children’s psychiatric ward, was left alone by her support worker at Taplow Manor Hospital in Berkshire. Fifteen minutes later, she had fatally self-harmed.
The worker assigned to her had only one-and-a-half days’ training and had faked his identity using false documents.

CCTV footage showed Ruth Szymankiewicz left alone
Earlier this month, a jury at the inquest into Ruth’s death concluded she was unlawfully killed. Despite this, there have been no criminal prosecutions.
Speaking to Sky News and The Independent in their first TV interview, Ruth’s father, Mark, said: “She went somewhere that was supposed to be helping her, and it made her worse. The isolation and lack of access to her family had a massively negative impact.”

Ruth Szymankiewicz’s parents spoke to Sky News about her death
Her mother, Kate, added: “The children get lost. Ruth got lost. She was lost in the middle of all this chaos.”
Ruth’s parents have said the hospital’s strict visiting regime meant they were unable to see their daughter as often as they had wanted. Her father never saw her room.
“Her access to us was denied,” Mark said. “We were willing and able to give that support. It completely derailed her.”
The family believe that if Ruth had been allowed regular contact with them, she would still be alive.

Ruth’s parents Kate and Mark
History of failings
The failures at Taplow Manor were well-documented. Investigations by Sky News and The Independent uncovered disturbing evidence about the treatment of young people.
There were numerous critical reports, including three from the Care Quality Commission (CQC) regulator in the year leading up to Ruth’s death, each one highlighting unsafe practices.
Despite this, the NHS continued to send vulnerable children there.

Ruth Szymankiewicz died in February 2022. Pic: Family handout via PA
At Ruth’s inquest, an NHS clinician in charge of commissioning her care admitted they knew about the issues at the hospital.
The inquest heard there were no other psychiatric intensive care units close enough to send her to.
Steph Smith was a former patient at Taplow Manor – then known as The Huntercombe Hospital Maidenhead – in 2017, who later went on to work at the unit as a healthcare assistant between September 2021 and February 2022.
She described the ward as “chaotic, scary and intense”.

Steph Smith was a former patient at Taplow Manor
“There was a huge culture of covering things up,” she said.
“Observations weren’t done. People just signed the paperwork at the end of the shift. On paper, it looked fine, but in reality, children were left at risk.
“It was only a matter of time. It breaks my heart that it took a 14-year-old girl dying for the hospital to close. It should have been shut years ago.”
Staff warned managers
Nurse Ellesha Branaghan worked as a clinical team leader on Ruth’s ward. She and colleagues warned managers about shortages on the rota.
“We would often tell them the staffing levels weren’t safe but we just kept getting told these are the numbers,” she said.
She said a lack of staffing often meant patients could not go on leave, or even visit the hospital gardens.
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1:56
Teenager’s death in psychiatric care ruled unlawful killing
There were occasions, she said, when patient observation levels were decreased because there were not enough staff on shift.
“Sometimes we would have four or five incidents at the same time,” she added. “We didn’t have the staff to respond, so that becomes unsafe.”
The staffing levels became “so severe” that even patients wrote to senior managers to express concerns.
An NHS England spokesperson said: “All providers must operate to the highest standards and the NHS worked with young people and families to move patients from Taplow Manor to other clinically appropriate services.”
The ‘loophole’
Taplow Manor was finally closed in 2023. The CQC had visited the hospital just 11 days before Ruth’s death.
High-level feedback was given following this, highlighting concerns with the environment, care plans not being followed and staffing levels.
After further inspections in March 2022, the watchdog issued a warning notice about failings in patient observations.
But once a warning notice is issued, that particular issue cannot be the subject of a criminal prosecution – something Ruth’s parents describe as a “loophole”.

Pic: Family handout
Mark said the CQC opened an investigation into his daughter’s death and looked at a “number of different routes to potentially prosecute the Active Care Group”.
Active Care Group acquired the Huntercombe Group, which ran Taplow Manor, in December 2021.
Mark said the regulator was not “allowed or able to prosecute, even though the same failing happened with catastrophic consequences”.
‘No justice for Ruth’
The CQC said it did carry out a full criminal investigation but the evidence “did not meet the threshold”.
It added that there was no suggestion the outcome would have been different if there had been no warning notice.
For Ruth’s parents, this is unacceptable.
“Why did our daughter have to die before anyone paid attention?” Kate asked. “They knew all this before she died.”
The inquest ruling of unlawful killing has brought no comfort to Ruth’s family.
“There can be no justice for Ruth,” her father said. “She’s dead, she’s gone. We’re left with the fallout.”
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3:02
‘Gaping hole in our family will never be filled’
A CQC spokesperson said the regulator began a criminal investigation in November 2022 but “found that there was not sufficient evidence to charge”.
“We know that this was disappointing for Ruth’s family, and we met with them to explain how we came to this decision,” the spokesperson added.
“We have a range of enforcement powers available to us and criminal action is only an option when the evidence demonstrates without any doubt that there have been organisational failings that can be proven to the required legal threshold.”
Following Ruth’s death, the CQC continued to visit the unit. A report published just six months later raised more concerns over observations, saying “there had been 22 incidents involving poor practice with observing young people”.
It went on: “The incidents ranged from staff falling asleep, not following young people when they left the room and completing other tasks whilst they were meant to be observing someone.”
It was rated inadequate in December 2022, before its closure.
Ex-patients voice concerns
Ruth’s case echoes concerns raised by other former patients.
Amber Rehman, who was admitted to Huntercombe Hospital in 2019, said: “Ruth’s story – I’ve heard so many similar stories. It could happen to anyone. It could still be happening out there.”
Amber’s mother, Nikki, said: “It was absolutely preventable. No one made changes.”

Amber Rehman
Amber’s family made a formal complaint about the care she received.
An independent review was commissioned by the hospital, which found issues with observations – including missing observation records – and an over-reliance on physical intervention and medication.
The review – which was published exactly a year before Ruth harmed herself – recommended an audit of the observation records, and said the way the hospital communicated and engaged with families should be looked at.

Pic: Family handout
Sky News has seen two other independent reports commissioned by the hospital before Ruth died, raising similar concerns – including engagement and communication with the patient’s family.
Fifty former patients came forward to our investigation in 2022 to share their experience of this hospital and a number of other units run by the same provider.
Many have told us how they still struggle with trauma from what they faced while under its care – some have formal diagnosis of PTSD due to it.
Sky News understands that 58 former patients are now taking legal action against around 30 psychiatrists who worked at various Huntercombe hospitals over two decades.
Sky News investigations into Huntercombe Group units:
‘Blood on the walls’: Shocking truth of life on mental health unit
Thirty ex-patients reached out to Sky News after initial probe
‘Inadequate staffing’ at hospital ‘put young people at risk’
A statement from Active Care Group said: “We extend our heartfelt condolences to Ruth’s family, friends, and all those affected by her passing. We deeply regret the tragic event that occurred, and we are truly sorry for the distress this has caused
“We directed significant investment in staff training, recruitment, and the hospital estate, spending more than £3m on the physical environment alone over an 18-month period.
“Despite these efforts, by early 2023, it became clear that achieving the high standards of care that reflect our core values would not be possible within an acceptable timescale.
“In recent years, we have made significant improvements to the quality and safety in all of our services.
“We are regrettably unable to comment on historical allegations relating to care provided under previous ownership or management.”
Elli Investments Group, owners of The Huntercombe Group until 2021, previously told us: “We regret that these hospitals and specialist care services, which were owned and independently managed by The Huntercombe Group, failed to meet the expected standards for high-quality care.”

Pictures of Ruth at the family home
‘Our lives are darker without her’
Ruth’s parents, who are both doctors working in the NHS, are calling on the government to close what they see as the “legal loophole” in the powers the CQC has to prosecute.
They also want to strengthen safeguards for children in mental health units by ensuring parents have visitation rights to their children.
“Ruth died under the care of the state,” her mother, Kate, said.
“We very much hope that secretaries of state for health and for mental health are listening to Ruth’s story, and that they can use this opportunity, particularly to make sure that children have unrestricted access to their families.”
A Department of Health and Social Care spokesperson said: “Our deepest sympathies are with Ruth’s family and friends. This is a shocking case and it is clear care at Huntercombe Hospital fell far below the standards we expect.
“Where appropriate the CQC can bring prosecutions where a provider has failed to comply with a warning notice, and we are clear that those that harm patients through negligence or mismanagement should face the consequences.
“We are investing £75m this year to reduce inappropriate out of area placements, increasing family involvement in patient care through the Mental Health Bill, and driving up standards through the 10 Year Plan so everyone receives the level of care they deserve.”
Ruth’s parents are both struggling with the lack of accountability over their daughter’s death, especially the decision by the CQC not to prosecute.
“We don’t have faith the system will make sure changes happen,” Mark said.
“Governance has been completely ineffectual. Until there is real accountability, nothing will stop this happening again.”
Kate added: “Our lives are darker without her. Ruth was unique and wonderful. She kept us wholehearted in everything we did. Now she’s gone.”
Anyone feeling emotionally distressed or suicidal can call Samaritans for help on 116 123 or email jo@samaritans.org in the UK. In the US, call the Samaritans branch in your area or 1 (800) 273-TALK.
UK
Political leanings of two judges involved in Epping migrant hotel case – and who they sided with
Published
24 hours agoon
August 29, 2025By
admin
The Appeal Court judge who ruled in favour of Home Secretary Yvette Cooper in the Epping migrant hotel case is a long-standing Labour supporter.
Lord Justice David Bean, 71, is a former treasurer of the Society of Labour Lawyers and chaired the left-leaning Fabian Society, which is affiliated to the Labour Party, in 1989 and 1990.
Politics latest: Home Office says Epping asylum hotel appeal win in court ‘avoids chaos’
He was also – with Sir Tony Blair’s barrister wife Cherie – a founder member in 2000 of the left-wing Matrix Chambers, whose members include the current attorney general, Lord Hermer.

The Bell Hotel in Epping, Essex, is at the centre of a legal battle. Pic: PA
On its website, the Society of Labour Lawyers describes itself as “a thinktank and affiliated socialist society which provides legal and policy advice to the Labour Party”.
Founded in 1948 by a future Labour lord chancellor Gerald Gardiner, it declares: “Our objectives are to contribute legal expertise to the Labour Party and uphold the principles of justice, liberty, equality, and the rule of law in the UK and around the world.
“We advise Labour MPs and the House of Lords; develop and scrutinise policy and legislation; contribute to debate within the Labour movement by hosting events and discussions; and mentor future members of the legal profession.
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“We are open to Labour Party members who are also practising or retired lawyers, law students or graduates, academics, and members of the judiciary.”
The Fabian Society describes itself as “a democratically governed socialist society, a Labour affiliate and one of the party’s original founders”.
But Lord Justice Bean isn’t the only judge at the centre of the legal battle over The Bell Hotel in Epping, Essex, who has a political background and affiliation.
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5:00
Inside the asylum hotel protests
Sir Stephen Eyre, the High Court judge who ruled in favour of Epping Forest Council earlier this month, was a Conservative parliamentary candidate four times.
His most high-profile bid to become an MP came in the 2004 Birmingham Hodge Hill by-election, won by current Labour MP and former minister Liam Byrne.

Sir Stephen Eyre. Pic: Judicial Appointments Commission/Ministry of Justice
Appointed a High Court judge by then Lord Chancellor Dominic Raab in 2021, Sir Stephen was a Tory candidate while working as a barrister.
His first attempt came in 1987, when he stood in Hodge Hill in that year’s general election, coming second behind Labour’s Terry Davis.
Then in 1992, the year of Sir John Major’s 21-seat election victory, he stood for the Northern Ireland Conservatives in the unionist stronghold of Strangford.
Read more:
Protesters on why they oppose asylum hotels
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Mr Eyre, as he then was, came fourth behind the official Unionists’ John Taylor, with current Democratic Unionist MP for Antrim East Sammy Wilson in second place.
In 2001, he stood in Stourbridge, where he again came second, this time to Labour’s Debra Shipley, when he cut her majority from nearly 6,000 to under 4,000.
And in the 2004 by-election, he came a distant third as Mr Byrne scraped in by just 460 votes ahead of the Liberal Democrats, who benefited from an Iraq war backlash.
UK
‘Our country’s ruined’: Protesters on why they oppose asylum hotels
Published
2 days agoon
August 29, 2025By
admin
“It’s an invasion,” Dinah Bentley tells me, standing next to a cardboard cut-out of Nigel Farage.
The 78-year-old retired teacher says she “doesn’t laud” the Reform MP, whose grinning likeness is a permanent fixture in her West Yorkshire conservatory, but he “says what I believe”.
“Everybody talks about migration, but our country’s ruined,” Dinah adds. “They’ve ruined it.”
The “they” in her mind? People who have crossed into the UK on small boats.
We have seen asylum hotel protests intensify over the summer and wanted to speak to the people who’ve joined them.
Over the coming weeks, we’ll speak with counter-protesters too, but today, we meet Dinah, a grandmother of two who has joined those calling on asylum hotels to close.

Dinah says she fears for her granddaughters’ safety
She was, like many of the protesters we met, initially sceptical to speak to a journalist.
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Dinah says she “doesn’t watch mainstream news” because of “media lies” over Brexit.
Instead, she says she gets her news from social media.
It was on social media that Dinah learnt about a protest being organised outside a hotel in Wakefield, which has housed asylum seekers for several years.
It was the first migration-related protest she had ever attended.
“We’ve put up with so much for so long and I think ordinary people now, they’ve decided it’s no good sitting, doing nothing,” Dinah says.
After reading about a male asylum seeker being charged with a sexual assault in Epping, she says she is “fearful” for her granddaughters’ safety.
“They’re undocumented,” she says, referring to those who have arrived in the UK on small boats.
“We know nothing about them. We don’t know where they are wandering the streets. It’s not right, is it?”
She’s also angry about the cost of housing asylum seekers in hotels.

Dinah says Nigel Farage ‘says what I believe’
I ask Dinah what she thinks about the government plan to close asylum hotels, stop illegal crossings and deport people who do not have a legal right to remain.
“It’s all talk, all talk”, she says. “I don’t believe them.”
“I would be happy if the Navy went into the Channel, we’re an island for God’s sake, and stopped the boats.
“That would make me over the moon.”
Dinah tells us people used to be “afraid” of saying what they really thought about migration.
No more, she says.
The ‘migrant watch’ group
On the other side of Wakefield, we meet 47-year-old James Crashley.
He’s also been to the local asylum hotel protests.
An army veteran and former policeman, James says he does not think asylum seekers should be housed in hotels or houses of multiple occupancy.
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1:48
Where are UK’s asylum seekers from?

James has been trying to set up a ‘community watch’
“I’ve served in Kosovo and in Iraq, within the British Army,” he says. “And if I can be housed in a tent for six months, then they can too.”
The prime minister has pledged to end the “costly use of hotels to house asylum seekers in this parliament” – which would be 2029, if not earlier.
James has, by his own admission, become somewhat notorious in his local area for trying to set up what he’s called a “community watch”.
He says the police are “very good at dealing with serious crime” but believes “they seem to forget that day-to-day crime exists”.

James stresses the group ‘isn’t vigilantism’
Called “5 Town Migrant Watch” and advertised by him on social media, James says the volunteer group will support the Wakefield hotel protests and act as a “gentle presence” in public areas to tackle “all anti-social behaviour”.
But it will focus on “illegal migrant men” who James describes as having “conflicting traditions and cultures”.
“They come from cultures that aren’t as civilised as ours,” he says. “They don’t seem to adhere to our laws.
“And because of the cultural differences, as in the sexual assaults on children and women, they believe that’s fine in their cultures. Well, it’s not here.”
I say to James that no culture accepts sexual assaults on women and children are “fine”, a point he says he “accepts”.
But he claims that, by definition, people have already “broken the law” when they arrive on small boats in the first place.
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1:48
Where are UK’s asylum seekers from?
Read more:
Government struggling to reduce migrant hotel use
Asylum seekers in hotels rise by 8% under Labour
Where are the UK’s asylum seekers from?
James’ group has attracted hundreds of supporters online, but also criticism from people who believe the group – and James himself – is not only divisive but dangerous.
James admits he has previously had a police caution for a public order offence, not related to the community watch, but stresses this group “isn’t vigilantism”.
“It’s a peaceful movement,” he says. “But if needs be, we’ll stand our ground and will prevent crime. We’re not allowed to commit crime.”
‘People are angry’
A few days later, we meet Dinah again outside the Cedar Court Hotel in Wakefield.
Protesters line the road, waving Union and St George’s flags. Some are shouting “send them back” and “stop the boats”.

The protesters and counter-protesters

Groups of counter-protesters are there too, chanting “Nazi scum” over the police barricade.
I ask Dinah how that feels.
“I think it’s hilarious,” she says. “I know what I am, I don’t value their opinion, so I couldn’t care less what they call me.”
But standing next to Dinah, also waving a Union flag, is Sharon.
She says she’s “a little bit frightened being here” and feels it’s unfair to be put in that position just “to try and get the government to listen to you”.
She added: “I’m a 60-year-old mum. I work 40 hours a week. And nobody gives me anything free. You just want fairness.”

Sharon says she wants ‘fairness’
In the crowd, we find James.
I ask him what he thinks about the government plan to appeal a court ruling to shut the asylum hotel in Epping.
“Of course they were going to try and block it,” he tells me.

Dinah says she ‘doesn’t value’ the opinion of counter-protesters
“The smiles here and the good attitude and the positivity is masking the anger of what’s happened to the English.
“People are angry. People know that once they’re out of here,” he says, gesturing at the hotel behind us, “they’re going to be put in the community”.
“What happens then, who knows?”
Dinah and James are among thousands of protesters who share a sense of being ignored by the government – leaving an overwhelming sense of pressure and uncertainty about what will happen next.
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