Microsoft is giving its health-care artificial intelligence tools a makeover.
The company on Monday unveiled a new voice-activated AI assistant that combines capabilities from its dictation solution, Dragon Medical One, and ambient listening solution, DAX Copilot, into one tool.
“Dragon Copilot” will be able to help doctors quickly pull information from medical sources and automatically draft clinical notes, referral letters, post-visit summaries and more, according to the company. It’s Microsoft’s latest effort to help health-care workers cut down their daunting clerical workloads, which are a major source of burnout in the industry.
Clinicians spend nearly 28 hours a week on administrative tasks like documentation, for instance, according to an October study from Google Cloud.
“Through this technology, clinicians will have the ability to focus on the patient rather than the computer, and this is going to lead to better outcomes and ultimately better health care for all,” Dr. David Rhew, global chief medical officer at Microsoft, said Thursday in a briefing with reporters.
Microsoft acquired Nuance Communications, the company behind Dragon Medical One and DAX Copilot, for about $16 billion in 2021. As a result, Microsoft has become a major player in the fiercely competitive AI scribing market, which has exploded in popularity as health systems have been looking for tools to help address burnout.
AI scribes like DAX Copilot allow doctors to draft clinical notes in real time as they consensually record their visits with patients. DAX Copilot has been used in more than 3 million patient visits across 600 health-care organizations in the last month, Microsoft said.
Other companies like Abridge, which has raised more than $460 million according to PitchBook, and Suki, which has raised nearly $170 million, have developed similar scribing tools. Microsoft’s updated interface could help it stand out from its competitors.
Dragon Copilot is accessible through a mobile app, browser or desktop, and it integrates directly with several different electronic health records, the company said.
Clinicians will still be able to draft clinical notes with the assistant like they could with DAX Copilot, but they’ll be able to use natural language to edit their documentation and prompt it further, Kenn Harper, general manager of Dragon products at Microsoft, told reporters on the call.
For instance, a doctor could ask questions like, “Was the patient experiencing ear pain?” or “Can you add the ICD-10 codes to the assessment and plan?” Physicians can also ask broader treatment-related queries such as, “Should this patient be screened for lung cancer?” and get an answer with links to resources like the Centers for Disease Control and Prevention.
WellSpan Health, which treats patients across 250 locations and nine hospitals throughout central Pennsylvania and northern Maryland, has been testing out Dragon Copilot with a group of clinicians in recent months.
One of those clinicians is Dr. David Gasperack, chief medical officer of primary care services at WellSpan. It’s still early days, but Gasperack told CNBC the assistant is easy to use and has been more accurate than Microsoft’s existing offerings.
“We’ve been asked more and more over time to do more administrative tasks that pull us away from the patient relationship and medical decision making,” Gasperack said. “This allows us to get back to that so we can focus on the patient, truly think about what’s needed.”
Microsoft declined to share the cost of Dragon Copilot but said the pricing structure is “competitive.” It will be easy for existing customers to upgrade to the new offering, the company added.
Dragon Copilot will be generally available in the U.S. and Canada starting in May, Microsoft said. The roll out will expand to the U.K., the Netherlands, France and Germany in the months following.
“Our goal remains to restore the joy of practicing medicine for clinicians and provide a better experience for patients globally,” Rhew said.
Watch: What it’s like to have a doctor visit with AI
Klarna is synonymous with the “buy now, pay later” trend of making a purchase and deferring payment until the end of the month or paying over interest-free monthly installments.
Nikolas Kokovlis | Nurphoto | Getty Images
Swedish fintech Klarna — primarily known for its popular “buy now, pay later” services — is launching its own Visa debit card, as it looks to diversify its business beyond short-term credit products.
The company on Tuesday announced that it’s piloting the product, dubbed Klarna Card, with some customers in the U.S. ahead of a planned countrywide rollout. Klarna Card will launch in Europe later this year, the firm added.
The move highlights an ongoing effort from Klarna ahead of a highly anticipated initial public offering to shift its image away from the poster child of the buy now, pay later (BNPL) trend and be viewed as more of an all-encompassing banking player. BNPL products are interest-free loans that allow people to pay off the full price of an item over a series of monthly installments.
“We want Americans to start to associate us with not only buy now, pay later, but [with] the PayPal wallet type of experience that we have, and also the neobank offering that we offer,” Klarna CEO Sebastian Siemiatkowski told CNBC’s “The Exchange” last month. “We are basically a neobank to a large degree, but people associate us still strongly with buy now, pay later.”
Klarna’s newly announced card comes with an account that can hold Federal Insurance Deposit Corporation (FDIC)-insured deposits and facilitate withdrawals — similar to checking accounts offered by mainstream banks.
Notably, Klarna Card is powered by Visa Flexible Credential, a service from the American card network that lets users access multiple funding sources — like debit, credit and BNPL — from a single payment card. It’s a debit card by default, but users can also toggle to one of Klarna’s “pay later” products, including “Pay in 4” and “Pay in 30 Days.”
Klarna is pushing deeper into a fiercely competitive consumer banking market. The U.S. banking industry is dominated by heavyweights such as JPMorgan Chase & Co and Bank of America, while fintech challengers like Chime have also attracted millions of customers.
While Klarna has a full banking license in the European Union, it does not have its own U.S. bank license. However, the firm says it’s able to offer FDIC-insured accounts through a partnership with WebBank, a small financial institution based in Salt Lake City, Utah.
SXSW had branding all around the neighbourhood of Shoreditch in London.
Arjun Kharpal | CNBC
South by Southwest (SXSW) may be a well-known event in the United States, but it certainly hasn’t reached the same level of recognition in Britain.
“What’s that?” asked a pedestrian who was passing by a SXSW London sign.
SXSW is a festival held in Austin, Texas, every year that brings together big names in music, film, art and technology. The organizers have brought the event to London for the first time this week, and CNBC took at look at what’s going on.
CNBC’s Tania Bryer moderated a discussion with London Mayor Sadiq Khan who during an opening speech made the pitch for the city as a “hub for talent, trade, tech and innovation.”
Mayor of London Sadiq Khan speaks with moderator Tania Bryer during the “Opening Remarks – Welcome to SXSW London” panel discussion on the first day of SXSW London 2025 at The Truman Brewery on June 2, 2025.
Jack Taylor | Getty Images Entertainment | Getty Images
Khan took veiled swipes at the U.S. President Donald Trump and his trade policies and pitched London as open for business.
“So at the time when there’s so much uncertainty and political turmoil across the pond, defined by an inward looking mentality, I’m going to reach out to international investors, businesses and creators to say that London offers you the opposite,” Khan said, according to Deadline.
SXSW is being held in various venues across the creative neighborhood of Shoreditch which is also close to Old Street, a key tech hub in the early days of London’s startup scene. Shoreditch was taken over by SXSW London branding, from murals to signs on lampposts.
SXSW had murals all over Shoreditch, London, which advertised the event.
Arjun Kharpal | CNBC
Big names are in attendance, such as “Game of Thrones” star Sophie Turner and actor and musician Idris Elba. On the tech front, Google DeepMind CEO Demis Hassabis spoke, as did Thomas Wolf, co-founder of artificial intelligence firm Hugging Face.
$24 socks and free chocolate
So what was the experience like? The day started with me picking up my press pass and receiving an SXSW tote bag. There was a schedule and map in there and bar of SXSW-branded Tony’s Chocolonely.
I made my way to Shoreditch Electric, a venue I just found out is home to the National Centre for Circus Arts. I watched a session where Thomas Wolf of Hugging Face discussed the progress of open-source artificial intelligence models and the future of robotics. Open source is a big deal in AI right now because of the strong performance of those models, especially out of China, which are free to use.
Shoreditch Electric hosted some talks during SXSW London. The courtyard was a place for attendees to sit in the sun.
Arjun Kharpal | CNBC
The venue was an industrial-style, exposed brick building. Just outside was a coffee bar, which was perfect for the sunny weather in London on Monday.
I then walked over to the Truman Brewery, where the main stage of the conference was. Outside the entrance were lots of food trucks and, of course, big brand displays from sunglasses firm Ray-Ban and electric car company Polestar, which had live music performances throughout the day.
Polestar and Ray-Ban took the chance to advertise their products during SXSW London, 2025.
Arjun Kharpal | CNBC
Then there was the official merchandise store which was selling a pair of SXSW-branded socks for £18 ($24) and a T-shirt for £30.
After a quick security check, I was in the Truman Brewery in time for a session from Hassabis. I decided to try to watch it on stage but the line to get in was long, even about half an hour before the talk. So I decided to watch it on a screen in the media lounge, which had pretty decent sandwiches.
The entrance to the Truman Brewery where the main stage of SXSW London was located.
Arjun Kharpal | CNBC
AI everywhere
AI was certainly a big theme, with companies like Hugging Face, Google DeepMind and even Wayve, a U.K. driverless car startup backed by SoftBank, discussing the future of the technology.
Hassabis spoke about artificial general intelligence (AGI), which is generally understood as AI that is smarter than humans. He said AGI would be “bigger” than the Industrial Revolution and the internet in terms of its impact on society. He also warned about the need to develop this technology responsibly.
The DeepMind founder also said that over the next five to 10 years, AI tools are going to “supercharge technically savvy people who are at the forefront of using these technologies, but combining it with creativity and other skills.”
“I think they’re going to be able to achieve superhuman things,” Hassabis said.
There was a long queue of attendees waiting to get into the next session where Google DeepMind CEO Demis Hassabis was about to speak at SXSW London, 2025.
Arjun Kharpal | CNBC
There are lots of big names performing throughout the week, including R&B star Tems — but they’re far too late in the evening and don’t sync up with my 5 a.m. wake-up call. So you’ll have to look on social media to see what kind of vibe those events have.
Uber said Monday that Pierre-Dimitri Gore-Coty, one of the company’s longest-tenured top executives and the head of is delivery business is leaving after almost 13 years.
Gore-Coty joined Uber as a general manager in France in 2012, and worked his way up to become vice president of mobility for the Europe and Middle East region four years later, according to his LinkedIn profile. He was named senior vice president of delivery in 2021.
“It’s hard to imagine Uber without Pierre, because there hasn’t been much Uber without Pierre,” CEO Dara Khosrowshahi said in a statement that was part of a regulatory filing. “As one of our first employees, he was a driving force behind our global Mobility expansion and stepped up to run Uber Eats just weeks before the first Covid lockdowns.”
The company didn’t say what Gore-Coty plans to do next.
Uber also said that Andrew Macdonald, the company’s senior vice president of mobility and business operations, will become chief operating officer, reporting to Khosrowshahi. Macdonald, 41, will oversee the company’s global mobility, delivery and autonomous businesses in addition to “key cross-platform functions like membership, customer support, safety, and more,” the filing said.
Gore-Coty is one of 11 people listed on Uber’s executive team page. Macdonald is the only one who has worked at the company longer. He joined in May 2012, four months before Gore-Coty, according to LinkedIn.
“These last nearly 13 years have been the ride of a lifetime,” Gore-Coty said in the statement. “It was a true team effort, and I’m so proud of what we’ve built and the impact we’ve had on daily life in cities around the world.”
Uber shares were little changed in extended trading after closing on Monday at $83.64. The stock is up 39% this year, while the Nasdaq is about flat.
Last month, the company reported first-quarter results that beat on earnings but missed on revenue. A month earlier, the Federal Trade Commission sued Uber, alleging that the company engaged in “deceptive billing and cancellation practices” related to its Uber One subscription service.
In an interview with CNBC’s “Squawk Box,” Khosrowshahi characterized the lawsuit as “a bit of a head-scratcher for us.”