Thousands of passengers are facing delays and cancellations after Heathrow, Europe’s busiest airport, was forced to close following a fire at a nearby substation.
Travellers heading to weddings, the Arctic Circle, rugby matches and birthdays have been left scrambling to find alternatives.
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0:53
Runways deserted as substation fire is put out
Around 1,357 flights have been affected, according to data from Flight Radar.
Image: Adventurer Jordan Wylie during his training in Sweden. Pic: Kate Knight, Army Cadets Media
Jordan Wylie MBE told Sky News he is sleeping in the snow tonight after his flight home from northern Sweden was cancelled.
The adventurer was training for an Antarctic expedition where he will attempt to climb a series of unclimbed and unnamed peaks in aid of the Army Cadets Charity.
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Image: Adventurer Jordan Wylie will sleep in his tent in northern Sweden tonight after his flight home was cancelled. Pic: Kate Knight, Army Cadets Media
However, his training has been extended by one more day because of the Heathrow chaos and he will sleep in his tent again.
He will now have to fly “from Northern Sweden to Stockholm to Frankfurt to Heathrow but not for at least 24 hours”, according to representatives he’s spoken to from Scandinavia Airlines (SAS).
Long-awaited best friend’s wedding
One woman in Minneapolis said her husband would miss his best friend’s wedding after their flight was turned around over the Atlantic Ocean.
Image: A passenger checks her phone as she waits to fly to Toronto via Heathrow International Airport. Pic: Reuters
“This wedding is a huge deal because it got postponed due to Covid, then their toddler got leukaemia,” she said.
“Now the wedding is finally happening. We are so gutted,” she said, adding it was the family’s first international flight.
“We are back in our car in Minneapolis heading home at 2.40am with our toddlers wide awake in the back seat wondering why we aren’t in London.”
“Absolute shambles” says passenger heading back for new job
Image: Lloyd Mcbratney and his girlfriend on their trip to the Philippines, which has ended in confusion. Pic: Lloyd Mcbratney
Lloyd Mcbratney described “panic and confusion” on his flight from Kuwait to Heathrow when the plane “suddenly U-turned without explanation”.
He and his girlfriend were travelling back from a trip to the Philippines but are now waiting at an airport hotel in Kuwait.
Image: A flight map shows the Kuwait to Heathrow flight turning around. Pic: Lloyd Mcbratney
“We have no idea when we will be going back home, 0 guidance, 0 communication,” he told Sky News.
To make matters worse, Mr Mcbratney starts a new job on Monday.
“Absolute shambles,” he said.
Rugby juniors missing out on ‘trip of a lifetime’
Alex Wiffen says the London Irish Under 12s rugby team have had the “trip of a lifetime” to Dublin thrown into disarray.
Forty-five girls and boys were supposed to graduate from minis to their first junior rugby games this weekend after fundraising for the trip for a year, he said.
Image: A passenger waits for information about his flight to Heathrow. Pic: Reuters
“It’s a trip that’s been happening for 40 years and it’s the inaugural trip for the girls’ team,” says Alex.
“Our flights at 8am this morning were cancelled and now there is no way to get to Dublin.”
The players and 70 parents are now just “praying we can get there ASAP” before their first match against Clontarf Rugby Club tomorrow morning.
Stuck at Manchester airport
Image: Nigel and Pam Turner
Nigel and Pam Turner have been diverted into Manchester Airport from Heathrow after they flew out from Dubai.
They were expecting to land at Heathrow at 7am – but are now stuck waiting in Manchester Airport until 7pm for an onward flight to Guernsey, which they paid for themselves.
The couple said they only found out what had happened while they were in the air – when they saw the couple in front had the news on their screens, and realised there had been a fire affecting Heathrow.
It wasn’t until the plane was over the English Channel they found out they would actually be landing in Manchester.
Speaking from a coffee shop at T2 arrivals, they said they were in good spirits, but hoping to find somewhere comfortable to wait out the nine hours before their flight out. “C’est la vie” Nigel said. “Nothing we can do about it”.
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5:14
Heathrow: What can passengers do?
Husky-sledding in the Arctic Circle
John Climpson said he was up at 3am to fly out to the north of Sweden to start a 240km husky sledding challenge in the Arctic Circle.
“Now the whole trip might be cancelled,” he said.
“Everyone is now desperately trying to rebook hotel rooms at the Terminal 2 Premier Inn.”
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0:32
Drone footage shows substation on fire
Confusion in Shanghai
A family of four coming home from a two-week tour of China said they found out their flight home was “delayed” at check-in at Shanghai airport.
Image: A sign at Shanghai airport informing passengers of the delay. Pic: Sohan Shah
After travelling from Beijing to Xi’an and Shanghai, Sohan Shah and his family, from Croydon, found confusing scenes at the airport.
“Due to the language barrier staff could not explain to us why, until we saw the Sky News report explaining the Heathrow fire,” said Mr Shah.
“[The airport staff] kept sending us back and forth to different counters where we have now been rebooked to a flight to London Gatwick at 1.30 in the morning,” he told Sky News.
“They eventually put us in a coach to a local hotel and provided food vouchers for the night,” he said.
From Derby to DC for 50th birthday
Virgin Atlantic passenger Andy was supposed to be flying from Heathrow to Washington DC today to start his 50th birthday celebrations.
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4:01
Airlines face £30m Heathrow bill
Instead, he is stuck in a hotel room he booked for last night to break up the travel day.
“I live in Derby – and I’m unsure whether to stay in London or go home and wait to hear more,” he said.
Heathrow has cancelled all flights until midnight on Friday.
U-turn to the US
Rafa, from London, was on a flight from Dallas when the pilot U-turned at 4am.
“Cannot believe that Heathrow, one of the world’s busiest and best airports, is not running on some sort of independent power to carry on operations,” he said.
“And the decision made to turn around to America is crazy considering how many flight options [there] are from Germany and France back to the UK.”
Hundreds of UK online safety workers at TikTok have already signed agreements to leave the company, whistleblowers have told Sky News, despite the firm stressing to MPs that the cuts were “still proposals only”.
More than 400 online safety workers have agreed to leave the social media company, with only five left in consultation, Sky News understands.
“[The workers have] signed a mutual termination agreement, a legally binding contract,” said John Chadfield, national officer for the Communication Workers’ Union.
“They’ve handed laptops in, they’ve handed passes in, they’ve been told not to come to the office. That’s no longer a proposal, that’s a foregone conclusion. That’s a plan that’s been executed.”
Image: Moderators gathered to protest the redundancies
“Everyone in Trust and Safety” was emailed, said Lucy, a moderator speaking on condition of anonymity for legal reasons.
After a mandatory 45-day consultation period, the teams were then sent “mutual termination agreements” to sign by 31 October.
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Sky News has seen correspondence from TikTok to the employees telling them to sign by that date.
“We had to sign it before the 31st if we wanted the better deal,” said Lucy, who had worked for TikTok for years.
“If we signed it afterwards, that diminished the benefits that we get.”
Image: Three former moderators at TikTok have spoken to Sky News on camera
Despite hundreds of moderators signing the termination contracts by 31 October, Ali Law, TikTok’s director of public policy and government affairs for northern Europe, said to MPs in a letter on 7 November: “It is important to stress the cuts remain proposals only.”
“We continue to engage directly with potentially affected team members,” he said in a letter to Dame Chi Onwurah, chair of the science, innovation and technology committee.
After signing the termination contracts, the employees say they were asked to hand in their laptops and had access to their work systems revoked. They were put on gardening leave until 30 December.
“We really felt like we were doing something good,” said Saskia, a moderator also speaking under anonymity.
“You felt like you had a purpose, and now, you’re the first one to get let go.”
Image: TikTok moderators and union workers protested outside the company’s London headquarters in September
A TikTok worker not affected by the job cuts confirmed to Sky News that all of the affected Trust and Safety employees “are now logged out of the system”.
“Workers and the wider public are rightly concerned about these job cuts that impact safety online,” said the TUC’s general secretary, Paul Nowak.
“But TikTok seem to be obscuring the reality of job cuts to MPs. TikTok need to come clean and clarify how many vital content moderators’ roles have gone.
“The select committee must do everything to get to the bottom of the social media giant’s claims, the wider issues of AI moderation, and ensure that other workers in the UK don’t lose their jobs to untested, unsafe and unregulated AI systems.”
Image: Moderators and union representatives outside TikTok’s offices
When asked if the cuts were in fact a plan that had already been executed, Mr Law said there was “limited amounts” he could directly comment on.
TikTok told us: “It is entirely right that we follow UK employment law, including when consultations remained ongoing for some employees and roles were still under proposal for removal.
“We have been open and transparent about the changes that were proposed, including in detailed public letters to the committee, and it is disingenuous to suggest otherwise.”
The three whistleblowers Sky News spoke to said they were concerned TikTok users would be put at risk by the cuts.
The company said it will increase the role of AI in its moderation, while maintaining some human safety workers, but one whistleblower said she didn’t think the AI was “ready”.
“People are getting new ideas and new trends are coming. AI cannot get this,” said Anna, a former moderator.
“Even now, with the things that it’s supposed to be ready to do, I don’t think it’s ready.”
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12:04
Is TikTok improving safety with AI?
Lucy also said she thought the cuts would put users at risk.
“There are a lot of nuances in the language. AI cannot understand all the nuances,” she said.
“AI cannot differentiate some ironic comment or versus a real threat or bullying or of a lot of things that have to do with user safety, mainly of children and teenagers.”
TikTok has been asked by MPs for evidence that its safety rates – which are currently some of the best in the industry – will not worsen after these cuts.
The select committee says it has not produced that evidence, although TikTok insists safety will improve.
“[In its letter to MPs] TikTok refers to evidence showing that their proposed staffing cuts and changes will improve content moderation and fact-checking – but at no point do they present any credible data on this to us,” said Dame Chi earlier this month.
“It’s alarming that they aren’t offering us transparency over this information. Without it, how can we have any confidence whether these changes will safeguard users?”
Image: Dame Chi Onwurah speaks at the House of Commons. File pic: Reuters
TikTok’s use of AI in moderation
In an exclusive interview with Sky News earlier this month, Mr Law said the new moderation model would mean TikTok can “approach moderation with a higher level of speed and consistency”.
He said: “Because, when you’re doing this from a human moderation perspective, there are trade-offs.
“If you want something to be as accurate as possible, you need to give the human moderator as much time as possible to make the right decision, and so you’re trading off speed and accuracy in a way that might prove harmful to people in terms of being able to see that content.
“You don’t have that with the deployment of AI.”
As well as increasing the role of AI in moderation, TikTok is reportedly offshoring jobs to agencies in other countries.
Sky News has spoken to multiple workers who confirmed they’d seen their jobs being advertised in other countries through third-party agencies, and has independently seen moderator job adverts in places like Lisbon.
Image: John Chadfield, national officer for technology at the Communication Workers Union
“AI is a fantastic fig leaf. It’s a fig leaf for greed,” said Mr Chadfield. “In TikTok’s case, there’s a fundamental wish to not be an employer of a significant amount of staff.
“As the platform has grown, as it has grown to hundreds of millions of users, they have realised that the overhead to maintain a professional trust and safety division means hundreds of thousands of staff employed by TikTok.
“But they don’t want that. They see themselves as, you know, ‘We want specialists in the roles employed directly by TikTok and we’ll offshore and outsource the rest’.”
Mr Law told Sky News that TikTok is always focused “on outcomes”.
He said: “Our focus is on making sure the platform is as safe as possible.
“And we will make deployments of the most advanced technology in order to achieve that, working with the many thousands of trust and safety professionals that we will have at TikTok around the world on an ongoing basis.”
Asked specifically about the safety concerns raised by the whistleblowers, TikTok said: “As we have laid out in detail, this reorganisation of our global operating model for Trust and Safety will ensure we maximize effectiveness and speed in our moderation processes.
“We will continue to use a combination of technology and human teams to keep our users safe, and today over 85% of the content removed for violating our rules is identified and taken down by automated technologies.”
*All moderator names have been changed for legal reasons.
A 3.3-magnitude earthquake has struck Lancashire – with dozens of people saying it shook their homes or woke them up.
The British Geological Society (BGS) told Sky News it was “felt across the South Lakes and Lancashire, mainly within 20km of the epicentre”, including Kendal and Ulverston in neighbouring Cumbria.
Preliminary data suggests it struck off the coast of Silverdale at 11.23pm, at a depth of 1.86 miles (3km).
Each year, between 200 and 300 earthquakes are detected and located in the UK by the BGS.
Between 20 and 30 earthquakes are felt by people each year, and a few hundred smaller ones are only recorded by sensitive instruments.
Most of these are very small and cause no damage.
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This is the second time elections are being delayed in these areas. Local elections due in May 2025 weredelayedby then communities secretary Angela Rayner for a year in order to convert them into combined authorities led by mayors.
However, it is understood that these councils need more time to complete their reorganisation.
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4:53
Will Tories and Reform unite?
The news has sparked accusations Labour are delaying the elections for political purposes.
Reform UK’s head of policy Zia Yusuf said: “This is a blatant attempt to stop big Reform wins next May.
“It’s an act of a desperate government who are clinging onto power by any means necessary.
“Labour has proven time and time again that they’re not beyond denying democracy to millions of people in order to maintain their cosy status quo.”
Image: Pic: PA
The Tories’ shadow housing secretary James Cleverly said it was a “scandalous attempt to subvert democracy by a Labour government whose credibility and popularity are already in tatters”.
“The Conservatives firmly oppose this decision to delay the mayoral elections, especially when candidates have been selected and campaigning is well under way,” he added.
“Democracy is being denied yet again after the council elections cancelled by Labour this year.
“There is no credible justification for this move. The Labour government must reverse it immediately.”
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The government wants to abolish the two-tier system of county and district councils and merge them together to create larger unitary authorities. It also wants more areas to have regional mayors, like Greater Manchester’s Andy Burnham.
Reform UK enjoyed success in the local elections in May, winning more than 600 seats and taking control of 10 councils stretching from Kent to County Durham. The party also toppled a 14,000-strong Labour majority in a parliamentary by-election.
The Liberal Democrats’ local government spokesperson Zoe Franklin called the postponed elections “a disgrace”.
“Democracy delayed is democracy denied,” she added. “We are fighting to end this blatant stitch up between Labour and the Conservatives over local elections.”