Heathrow closure: What are your rights if your flight is delayed or cancelled?

Published

5 months ago

March 21, 2025

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All flights to and from London Heathrow have been cancelled today due to a fire at a nearby electricity substation.

Passengers are being warned to stay away, with more than 1,300 journeys expected to be cancelled.

A statement from the airport, Europe’s busiest, said it has “no choice but to close Heathrow until 11.59pm on Friday”.

Follow live updates on Heathrow closure

“We expect significant disruption over the coming days and passengers should not travel to the airport under any circumstances until the airport reopens,” a spokesperson said.

But what are the rights of passengers if their flights are delayed or cancelled?

Your rights during delays

Your flight is covered by UK law if it departs or arrives at a UK airport on a UK or EU airline, or arrives at an EU airport on a UK airline.

When it comes to significant delays, UK law says airlines must provide you with care and assistance.

Significant delays are classed as:

More than two hours for short-haul flights of under 1,500km (932 miles)
More than three hours for medium-haul flights of 1,500km-3,500km (932-2,175 miles)
More than four hours for long-haul flights of over 3,500km

Here’s what the law says the airline must provide you with until it is able to fly you to your destination:

A reasonable amount of food and drink
A means for you to communicate (often by refunding the cost of your calls)
Accommodation, if you are re-routed the next day
Transport to and from the accommodation (or your home, if you are able to return there)

It says this must be provided for you for however long delays last, irrespective of what has caused them.

Airlines may not always be able to arrange care and assistance for all passengers during major disruptions directly, but the UK Civil Aviation Authority (CAA) says you can organise the things listed for yourself and then claim the cost back from your airline later if you keep every receipt and do not spend more than is deemed reasonable.

In other words, don’t splash out on things like alcohol and luxury hotels during your wait and expect to claim your money back later.

Who isn’t covered?

People who are not flying on a UK or EU airline from outside of Europe are “the people to be concerned about”, travel expert Simon Calder told Sky News.

“Those airlines, because they’re not British, do not have any obligations when they are flying to the UK from their home countries,” he says. “So they might look after you – but they can’t just turn around and say, ‘look, this isn’t our fault’. ‘You’re on your own. Good luck finding a hotel’. And then you will try and claim from your travel insurance.”

Mr Calder gives the example of a Qatar Airways flight from a destination in the Gulf to Heathrow.

Spain’s airlines association has suggested the fire could be treated as a so-called ‘force majeure’ or ‘act of God’, which exempts airlines from having to give compensation. Heathrow has not yet commented on this, however.

What are your rights if your flight is cancelled?

If your flight is cancelled, the airline must either give you a refund or book you on an alternative flight.

You can get your money back for all parts of a ticket you haven’t used, the CAA says.

If you have booked a return flight and the outbound leg is cancelled, for example, you can get the full cost of the return ticket back from your airline.

“If you are a transfer passenger and you have already completed part of your journey, you are also entitled to a flight back to your original departure point when your connecting flight is cancelled and you decide not to continue your journey,” it adds.

If you still want to travel, your airline must find you an alternative flight – whether it is the next available one, or a flight at an alternative, later date.

If another airline is flying significantly sooner than yours is able to offer, you may have the right to be booked onto a rival airline’s flight, but this has to be negotiated with the company.

British Airways is the biggest operator at Heathrow.

Its cancellation policy states: “We’ll do our best to offer you a new flight and you’ll be able to change it once for free. If you’d prefer, you can apply for a refund.

“If you made your booking via a travel agent or tour operator and your departure time is more than 24 hours away, get in touch with them directly to find out more about your options or request a refund.”

On last-minute cancellations, Naveen Dittakavi, founder and chief executive of Next Vacay, said: “If you’re already at the airport once the flight is cancelled, the best thing you can do is stay calm – you are protected against many things that might go wrong.

“Try calling the airline helpline rather than waiting to speak directly with the airport staff. The helpline is often more flexible and may provide you with an e-credit or voucher, or flexibility to change your travel dates quickly.”

Can you get compensation?

In some cases, airlines may have to provide compensation if your flight arrives at its destination more than three hours late – but that is only if the delay is deemed to be your airline’s fault.

Disruptions caused by things deemed “extraordinary circumstances” are not eligible for compensation, according to the CAA.

UK

‘I’m deprived of my UK citizenship but I’m not a convicted terrorist’

Published

9 hours ago

August 24, 2025

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'I'm deprived of my UK citizenship but I'm not a convicted terrorist'

Hayat Tahrir al Sham (HTS) went from a jihadist movement once aligned to al Qaeda to forming the official government of Syria.

It was a monumental transformation for them, their country and the wider Middle East.

But potentially too for British people who went to Syria – and who were stripped of their citizenship as a result, on the grounds of national security.

Tauqir Sharif, better known as Tox, went to Syria in 2012 as an aid worker. He was accused of being part of a group affiliated with al Qaeda, which he denies, and the then-home secretary Amber Rudd deprived him of his British citizenship in 2017.

“As of now, I am deprived of my UK citizenship but I’m not a convicted terrorist – and the reason for that is because we refused, we boycotted, the SIAC [Special Immigration Appeals Commission] secret courts, which don’t allow you to see any of the evidence presented against you,” he said.

“And one of the things that I always called for was, look, put me in front of a jury, let’s have an open hearing.”

HTS is still a proscribed terrorist organisation but the British government has now established relations with it.

Foreign Secretary David Lammy travelled to Damascus to meet the jihadist-turned-Syrian interim president – the man who swapped his nom de guerre of al Jolani for Ahmed al Sharaa.

If the UK government takes HTS off the terror list, what does that mean for those who lost their citizenship after being accused of being part of it?

People who joined HTS are only a subset among the scores of people who have had their citizenship revoked – a tool the UK government has been quick to use.

According to a report by the Parliamentary Joint Human Rights Committee, the UK “uses deprivation of citizenship orders more than almost any country in the world”.

The peak of that was in 2017, and mainly in relation to Syria – especially in the case of people joining Islamic State, perhaps most famously Shamima Begum.

And because people cannot be made entirely stateless, and need to have a second nationality, or be potentially eligible for one, there are worries of racism in who the orders apply to.

Countries like Pakistan and Bangladesh offer dual nationality, whereas other nations do not. In 2022, the Institute of Race Relations said “the vast majority of those deprived are Muslim men with South Asian or Middle Eastern/North African heritage”.

Legal grey areas

Sky News submitted Freedom of Information requests to the Home Office asking for a breakdown of second nationalities of those deprived of citizenship, but was refused twice on national security grounds.

The independent reviewer of terrorism legislation, Jonathan Hall KC, told Sky News there are issues around transparency.

“I do think there is a problem when you have people whose relationship with the country that they’re left with is really technical and they may never have realised that they had that citizenship before and may never gone to that country,” he said.

“Me and my predecessors have all said, owing to how frequently this power is used, it should be something that the independent reviewer should have the power to review. I asked, my predecessor asked, we’ve both been told no, so I agree there’s a lack of transparency.”

No automatic reversal

Even if the government does remove HTS from the terror list, it would not automatically invalidate decisions to deprive people of their citizenship.

Macer Gifford gave up a career as a banker in London to join the Kurdish People’s Protection Units (YPG) as a foreign volunteer between 2015 and 2017.

He told Sky News that decisions “made years ago in the interest of the British public have to remain”.

“We can’t sort of go through previous cases nitpicking through it, wasting time and money to bring it up to date,” he added.

“We can’t be naive because the intent to go out, the decision to go in itself is a huge decision for them. So it shows commitment when they’re there, they then, if they take an active participation in the organisations that they’ve been accused of joining, again, that involves training and perseverance and dedication to the cause.”

But those born and raised in Britain, who joined the same cause, and lost their citizenship as a result, might reasonably ask why that should remain the case.

UK

Criminals could be banned from pubs and sports grounds under new plans

Published

9 hours ago

August 24, 2025

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Criminals could be banned from pubs and sports grounds under new plans

Criminals face being banned from pubs, sports grounds and concerts under new government plans to give judges powers to pass tougher community sentences.

The new measures, which would apply to people in England and Wales, “should remind all offenders that, under this government, crime does not pay”, Justice Secretary Shabana Mahmood said.

Offenders’ freedom could also be curtailed with limits on driving, travel bans and restriction zones confining them to specific areas, the government said.

Similar measures could also apply to prisoners let out on licence, while drug testing would be expanded to include all those released, rather than just those with a history of substance misuse.

While judges are currently able to impose limited bans for specific crimes, such as football bans for crimes committed inside a stadium on match day, the new measures would allow for such bans to be handed down for any offence.

The justice secretary said: “When criminals break society’s rules, they must be punished.

“Those serving their sentences in the community must have their freedom restricted there too.

“These new punishments should remind all offenders that, under this government, crime does not pay.

“Rightly, the public expect the government to do everything in its power to keep Britain safe, and that’s what we’re doing.”

The proposals are part of the Labour government’s efforts to tackle overcrowding in prisons.

Back in June, it emerged that prisoners were to be transferred to lower security jails in an effort to ease overcrowding, as part of a new measure quietly unveiled by the government.

Sky News reported earlier this month how the prison system was close to collapse on a number of occasions between autumn 2023 and summer 2024, according to an independent review by former chief inspector of prisons, Dame Anne Owers.

The report said there was a systemic problem which has led to recurring prison capacity crises over the last 18 years.

UK

Police separate anti-immigration and anti-racism protesters across the country

Published

22 hours ago

August 23, 2025

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Police separate anti-immigration and anti-racism protesters across the country

Protesters have gathered across the country as groups demonstrated against asylum seeker housing and were met by anti-racism campaigners.

Demonstrations under the Abolish Asylum System slogan were held in England, Scotland and Wales, including in Bristol, Exeter, Tamworth, Cannock, Aberdeen, Mold, Perth, Nuneaton, Liverpool, Wakefield, Newcastle, Horley and Canary Wharf.

Counter-protests were also organised by campaign group Stand Up to Racism.

In Bristol, mounted police separated the two groups in the Castle Park, with officers scuffling with protesters.

Police kept around 200 anti-immigration protesters draped in English flags away from roughly 50 Stand Up to Racism protesters in Horley, Surrey.

One man, wearing a West Ham United football shirt, was held by police as he yelled: “You’re not welcome here, you’re not welcome here, you’re not welcome here” at anti-racism protesters.

Anti-immigration protesters also chanted: “Tommy, Tommy, Tommy, Tommy Robinson” in support of the far-right activist, whose real name is Stephen Yaxley-Lennon.

The anti-racism protesters chanted “say it loud, say it clear, refugees are welcome here” and held signs calling for solidarity and to “stop deportations”.

The Stand Up to Racism protesters were shepherded into a smaller area as they continued to chant: “No hate, no fear, refugees are welcome here”, which was met with “No they’re f****** not” from the other side of the street.

In Perth, protesters gathered outside the Radisson Hotel.

The anti-migration protesters held up signs with slogans such as “Perth is full – empty the hotels” and “get them out”.

Stand Up to Racism Scotland said it had achieved “victory” in Perth, with more than 200 gathering to oppose the Abolish Asylum System demonstration.

In Liverpool, a dispersal order was issued to try and contain the protests.

Saturday’s events come amid continued tension around the use of the hotels for asylum seekers.

Regular protests had been held outside the Bell Hotel in Epping, Essex, which started after an asylum seeker housed there was charged with sexually assaulting a 14-year-old girl on 10 July.

Hadush Gerberslasie Kebatu, 38, was charged with trying to kiss a teenage girl and denies the allegations. He is due to stand trial later this month.

In the wake of those protests, Epping Forest District Council sought and won an interim High Court injunction to stop migrants from being accommodated there – a decision which the government is seeking permission to appeal.