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Payday banking outages will happen again but are unlikely to occur tomorrow, according to a banking technology expert.

Online banking failures on the final Friday of the last two months, payday for many, were seen as millions of customers of different institutions were locked out of accounts or unable to send or receive payments.

At the end of January, Barclays experienced problems in branches and online for days, while in February issues – which did not appear to be related – were encountered by Lloyds, Halifax, Nationwide, TSB, Bank of Scotland and First Direct.

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Similar outages “will absolutely happen again”, said Paul Taylor, chief executive of bank technology company Thought Machine, which sells cloud computing solutions to the banking industry.

Given the attention generated by the last two paydays, Mr Taylor said his guess is this Friday will be safe as every bank’s chief information officer is “super aware” of the day and that “it would be devastating for reputation if anything happened”.

The troubles, however, are not unique to the last two paydays but have just been more visible and complained about, Mr Taylor told Sky News.

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“My guess is that we’re talking about visibility, not occurrence. I’m aware of bank problems on paydays for many years.”

Through his job, Mr Taylor said he speaks to a major bank every day and counts Lloyds Banking Group as a client.

Why are glitches happening?

These issues will continue to arise as lenders grapple with “creaking infrastructure”, Mr Taylor said.

“The sheer volume of payments can overwhelm the bank, and that’s why it’s particularly susceptible on this [pay] day”.

“The problem that banks have is that the systems are old and the systems are fragile”, he said.

“One problem causes a knock-on effect, and that knock-on effect ripples through the bank, and then the end result is on payday that the payments don’t get made”.

Solving the issue is expensive and time-consuming, he added, even for banks that have enjoyed higher profits in recent years, thanks to elevated interest rates.

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Could ageing tech be behind banking outages?

Many banks are moving to more modern infrastructure, Mr Taylor said, but it takes time and banks don’t want to get it wrong.

But some are “so entrenched in this legacy technology”, he said.

The UK banks are “not that bad” when compared to international competition and each spend billions on IT every year, Mr Taylor caveated.

Despite this, no banks contacted by Sky News said glitches wouldn’t happen again.

What went wrong on paydays?

And when banks were asked what caused the glitches last payday, none responded with an explanation.

After parts of Barclays were down in January, the phenomenon began being investigated by the influential Treasury Committee of MPs.

As part of this, banks were asked to outline the outages they’ve experienced and why.

In the days before the February payday, nine top UK banks told the committee typical reasons for failures included problems with third-party suppliers, disruption caused by systems changes and internal software malfunctions.

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Those companies had a total of 803 hours of unplanned outages over the last two years, they said, equivalent to 33 days, comprised of 158 individual IT failures.

What have banks said?

TSB and Natwest referred Sky News to the banking lobby group UK Finance, which said it did not know what was behind the past two payday problems.

“The banking industry invests significantly in the resilience of systems and technology,” UK Finance’s managing director of operational resilience David Raw told Sky News.

“The ongoing investment means incidents which cause significant disruption happen very rarely,” he said

“Incidents can be short in duration, but if an issue does arise the bank will always work extremely hard to rectify it as quickly as possible and minimise the customer impact.”

Santander UK said it was not affected by the last two payday outages. “We have robust systems in place to ensure that our services remain operational for customers,” a spokesperson said.

“Since January 2023, our services have been available to customers for 99.9% of the time. When there is a disruption, our priority is to minimise its impact and restore services as quickly as possible and support customers through our alternative channels and ensure that no customer is left out of pocket as a result.”

A spokesperson for HSBC, which also owns First Direct, said: “We continue to invest in our operational resilience to provide the best possible service for our customers”.

“The end of each month brings increased transaction volumes and heightened demand across the banking services industry, and so we plan accordingly – enhancing system capacity as well as limiting non-essential, back-end system changes and updates.”

Nationwide, The Co-operative Bank, Lloyds – who also own the Halifax and Bank of Scotland brands – did not respond to Sky News’s request.

Barclays did not comment.

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Trade war: Trump reveals first two nations to pay delayed ‘liberation day’ tariffs

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Trade war: Trump reveals first nations to pay delayed 'liberation day' tariffs

Donald Trump has warned that all goods from Japan and South Korea will face tariffs of 25% from 1 August.

The announcement, via his Truth Social platform, marks the restart of the threatened “liberation day” escalation that was paused in April, for 90 days, to allow for negotiations to take place with all US trading partners.

The president showed off copies of letters to the leaders of both Japan and South Korea informing them of the tariff rates. Those duties will come on top of sector-specific tariffs – such as 50% rates covering steel – already in force.

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He warned the rates could be adjusted “upward or downward, depending on our relationship with your country”.

Country-specific tariffs had been due to take effect from Wednesday this week but Mr Trump had earlier revealed that nations would start to get letters instead, setting out the US position.

Duties would take effect from 1 August, without any subsequent deal being agreed, it was announced.

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The letters sent to Japan and South Korea cited persistent trade imbalances for the rates and included the sentence: “We invite you to participate in the extraordinary Economy of the United States, the Number One Market in the World, by far.”

He ended both letters by saying, “Thank you for your attention to this matter!”

The European Union – the biggest single US trading partner – is among those set to get a letter in the coming days.

Mr Trump has also threatened an additional 10% tariff on any country aligning itself with the “anti-American policies” of BRICS nations – those are Brazil, Russia, India, China and South Africa and whose members also include Egypt, Ethiopia, Indonesia, Iran and the United Arab Emirates.

The UK, bar a massive shock U-turn, should be exempt.

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What does the UK-US trade deal involve?

The country was the first to be granted a trade deal, of sorts, in May and the Trump administration has claimed many others had been offering concessions since the clock ticked down to 9 July.

The UK is not expected to face any changes to its current 10% rate due to the trade truce, which came into effect last week.

While UK-made cars aerospace products face no duties under a new quota arrangement, it still remains to be seen whether 25% tariffs on UK-produced steel and aluminium will be cancelled.

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Can the UK avoid steel tariffs?

They could, conceivably, even be raised to 50%, as is currently the case for America’s other trading partners, because no agreement on eliminating the rate was reached when the government struck its deal in May.

It all amounts to more uncertainty for the UK steel sector.

A No 10 spokesman said on Monday: “Our work with the US continues to get this deal implemented as soon as possible.

“That will remove the 25% tariff on UK steel and aluminium, making us the only country in the world to have tariffs removed on these products.

“The US agreed to remove tariffs on these products as part of our agreement on 8 May. It reiterated that again at the G7 last month. The discussions continue, and will continue to do so.”

China and Vietnam have also secured some US concessions.

The dollar strengthened but US stock markets lost ground in the wake of the letters to Japan and South Korea being made public, with the broad-based S&P 500 down by 1%.

Stock markets in both Japan and South Korea were closed for the day but US-traded shares of SK Telecom and LG Display were down 7.5% and 5.8% respectively.

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Tesla shares sink as Musk launches political party

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Tesla shares sink as Musk launches political party

Shares in Elon Musk’s Tesla have reversed sharply over renewed concerns about his focus on the company’s recovery as he plots against Donald Trump.

Shares in the electric car firm plunged by more than 7% at the start of trading on Wall Street – taking about $71bn (£52bn) off its market value.

The stock has often come under pressure since Musk started his association with the president, latterly helping bring down federal government costs through a new department known as DOGE (Department of Government Efficiency).

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But it is now suffering as their political relationship has soured.

Musk has publicly opposed the so-called “big, beautiful bill” – Mr Trump’s flagship tax cut and spending plans that received Congressional approval last week – since he left his DOGE role.

Musk wrote in a post on his X platform on 30 June: “It is obvious with the insane spending of this bill, which increases the debt ceiling by a record FIVE TRILLION DOLLARS that we live in a one-party country – the PORKY PIG PARTY!!”

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Once the bill was passed, he created a poll on X, asking people if they would want him to launch the America Party.

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Musk v Trump: ‘The Big, Beautiful Breakup’

He wrote on 4 July: “Independence Day is the perfect time to ask if you want independence from the two-party (some would say uniparty) system!”

The vote ended with 65.4% in favour of creating the party.

The formation of the America Party was announced the following day.

“By a factor of 2 to 1, you want a new political party and you shall have it! When it comes to bankrupting our country with
waste & graft, we live in a one-party system, not a democracy.”

“Today, the America Party is formed to give you back your freedom,” Musk posted.

Trump responded on his Truth Social account: “I am saddened to watch Elon Musk go completely ‘off the rails,’ essentially becoming a TRAIN WRECK over the past five weeks.

“He even wants to start a Third Political Party, despite the fact that they have never succeeded in the United States –
The System seems not designed for them.”

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Trump threatens to ‘put DOGE’ on Musk

Trump has previously threatened to go after Tesla‘s government subsidies and contracts through the DOGE department to save “big” as their relationship deteriorated.

Such threats have also pressured the share price at Tesla.

It has suffered throughout Trump 2.0 and, in fact, has trended lower since last December – shortly after Mr Trump’s election win was confirmed.

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The possibility of tariff hits to the business, followed by actual tariff disruption, along with a consumer and investor backlash against Musk’s previous DOGE role have contributed to a 35% decline on the December peak.

The very absence of Tesla’s CEO dragged on the shares.

Tesla sales suffered globally as the trade war ramped up due to the imposition of tariffs by a government he supported, until the public row between him and the president began in early June.

Musk had only just renewed his 100% focus on Tesla and his other business interests by that time.

Tesla sales were down during the presidential election campaign last year and continued to decline, on a quarterly basis, during the first half of 2025.

Neil Wilson, UK investor strategist at Saxo Markets, said of the company’s share price woes: “Investors are worried about two things – one is more Trump ire affecting subsidies and the other more importantly is a distracted Musk.

“Investors had cheered Musk stepping back from frontline politics but are now worried he’s going to sucked back in and take his eye off Tesla.”

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Post Office scandal: Victims say government’s control of redress schemes should be taken away

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Post Office scandal: Victims say government's control of redress schemes should be taken away

Post Office scandal victims are calling for redress schemes to be taken away from the government completely, ahead of the public inquiry publishing its first findings.

Phase 1, which is due back on Tuesday, will report on the human impact of what happened as well as compensation schemes.

“Take (them) off the government completely,” says Jo Hamilton OBE, a high-profile campaigner and former sub-postmistress, who was convicted of stealing from her branch in 2008.

“It’s like the fox in charge of the hen house,” she adds, “because they were the only shareholders of Post Office“.

“So they’re in it up to their necks… So why should they be in charge of giving us financial redress?”

Jo Hamilton OBE, a high-profile campaigner and former sub-postmistress
Image:
Nearly a third of Ms Hamilton’s life has been dominated by the scandal

Jo and others are hoping Sir Wyn Williams, chairman of the public statutory inquiry, will make recommendations for an independent body to take control of redress schemes.

The inquiry has been examining the Post Office scandal which saw more than 700 people wrongfully convicted between 1999 and 2015.

More on Post Office Scandal

Sub-postmasters were forced to pay back false accounting shortfalls because of the faulty IT system, Horizon.

At the moment, the Department for Business and Trade administers most of the redress schemes including the Horizon Conviction Redress Scheme and the Group Litigation Order (GLO) Scheme.

The Post Office is still responsible for the Horizon Shortfall scheme.

Lee Castleton OBE, a victim of the Post Office Horizon scandal
Image:
Lee Castleton OBE

Lee Castleton OBE, another victim of the scandal, was bankrupted in 2007 when he lost his case in the civil courts representing himself against the Post Office.

The civil judgment against him, however, still stands.

“It’s the oddest thing in the world to be an OBE, fighting for justice, while still having the original case standing against me,” he tells Sky News.

While he has received an interim payment he has not applied to a redress scheme.

“The GLO scheme – that’s there on the table for me to do,” he says, “but I know that they would use my original case, still standing against me, in any form of redress.

“So they would still tell me repeatedly that the court found me to be liable and therefore they only acted on the court’s outcome.”

He agrees with other victims who want the inquiry this week to recommend “taking the bad piece out” of redress schemes.

“The bad piece is the company – Post Office Limited,” he continues, “and the government – they need to be outside.

“When somebody goes to court, even if it’s a case against the Department for Business and Trade (DBT), when they go to court DBT do not decide what the outcome is.

“A judge decides, a third party decides, a right-minded individual a fair individual, that’s what needs to happen.”

Pic: AP
Image:
Pic: AP

Mr Castleton is also taking legal action against the Post Office and Fujitsu – the first individual victim to sue the organisations for compensation and “vindication” in court.

“I want to hear why it happened, to hear what I believe to be the truth, to hear what they believe to be the truth and let the judge decide.”

Neil Hudgell, a lawyer for victims, said he expects the first inquiry report this week may be “really rather damning” of the redress claim process describing “inconsistencies”, “bureaucracy” and “delays”.

“The over-lawyeringness of it,” he adds, “the minute analysis, micro-analysis of detail, the inability to give people fully the benefit of doubt.

“All those things I think are going to be part and parcel of what Sir Wynn says about compensation.

“And we would hope, not going to say expect because history’s not great, we would hope it’s a springboard to an acceleration, a meaningful acceleration of that process.”

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June: Post Office knew about faulty IT system

A Department for Business and Trade spokesperson said they were “grateful” for the inquiry’s work describing “the immeasurable suffering” victims endured.

Their statement continued: “This government has quadrupled the total amount paid to affected postmasters to provide them with full and fair redress, with more than £1bn having now been paid to thousands of claimants.

“We will also continue to work with the Post Office, who have already written to over 24,000 postmasters, to ensure that everyone who may be eligible for redress is given the opportunity to apply for it.”

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