Chloe Leighton is crammed into the disabled toilet of a busy pub, pleading on the phone with her social worker to find her a place to stay for the night.
She records the conversation because she doesn’t trust anyone anymore. What makes her situation even more perilous is that Chloe is disabled and autistic.
Until recently, the 33-year-old’s life was happy and stable.
Image: Chloe Leighton ended up homeless after her father was unable to care for her
Then last November, her father had a stroke and was unable to care for her, leaving her alone.
“Dad would keep me safe from all these people. He was the barrier,” she says.
Due to her vulnerabilities, her local council in Buckinghamshire had a legal duty to find her emergency accommodation and social care support – except she says that hasn’t happened.
Image: Chloe with her father
At first, the council, then friends and family paid for hotel accommodation, but the money ran out and now Chloe has nowhere to go.
“Nobody knows what to do with me,” she explains. “I fall through the gaps.”
‘Mould and antisocial behaviour’
The law says that any accommodation must be suitable for Chloe’s needs, but if she refuses somewhere, the council doesn’t have to do anymore to house her – but it can still support her.
So when the council offered her a place in a hostel with a bad reputation in a rural location she refused it.
Image: Chloe was offered accommodation here by the council
Around 160,000 households live in temporary accommodation in the UK – and even though it costs councils £2.3bn per year – the quality of it is often poor.
Sky News saw the hostel Chloe was offered. Residents there told us there was mould and antisocial behaviour.
They urged anyone offered a place there to turn it down.
Chloe struggled to arrange a visit to the hostel and wasn’t confident her social care needs would be met there.
A few weeks after she refused the hostel, the council wrote to her, explaining that they no longer have an obligation to find her accommodation.
The pub she was sheltering in had closed. Her friends and family could no longer pay for hotels.
With neither side backing down, Chloe faced her first night on the streets.
Image: Chloe, pictured, took shelter in a pub when she was left with nowhere to go
That’s where I found her, scared and alone in the cold.
“I don’t know what to do, I’ve never been like this before,” she said.
I decided to phone the police.
While I was on hold, Chloe received a call from the out-of-hours housing department, who were made aware that we were filming the exchange.
Image: Nick Martin phoned the police after finding Chloe on the streets
Chloe’s disability needs not met
After weeks of refusing to give her alternative accommodation, she was offered a place at a hotel a short distance away and she accepted.
But when she arrived, there was a problem.
The room wasn’t wheelchair accessible.
She couldn’t use the toilet in the room or anywhere else in the hotel.
Her fears of not being given suitable accommodation were realised. It was 3am.
Image: Chloe was unable to access the bathroom in the room she was offered
A Buckinghamshire Council spokesperson said: “We stand by the actions of our staff and as an organisation in regard to the content featured in this piece. We take our duty of care extremely seriously in regard to any resident who presents to us with housing and/or social care need and follow process and procedures rigorously and to the letter.
“We cannot discuss details of any individual case but do recognise the incredibly difficult circumstances any individual or household will be experiencing if they have come to us for help. We keep the person at the heart of all we do, doing what we can to tailor our support offer to their individual needs.
“Some cases can be long and complex, involving various stages that may include an emergency response, other offers of support and ultimately, we aim to provide a long-term solution that meets the needs of the individual or household. At all points in the process, any individual or household has a right to decline any support or options put to them. In such circumstances the council continues to work with the individual or household to seek a solution to meet their needs, within our statutory duties and the resources available to us.”
Last year council adult social care budgets were overspent by nearly £600m, according to the Association of Directors of Adult Social Services.
A government spokesperson told us they had “inherited a devastating housing crisis and a social care system” that they are committed to fixing.
They pointed to their provision of the “largest-ever cash boost in homeless prevention services”, adding that they were also “delivering £26bn for health and social care” and had appointed Baroness Louise Casey to lead an independent commission “to build a social care system that is fair and affordable for all”.
Image: Chloe says the system is broken
Our few days with Chloe reveal a complicated story.
It’s about what happens when someone with complex needs comes face to face with a social care system that is chronically underfunded.
A man has been charged with 64 offences in connection with an investigation into a Hull funeral directors, Humberside Police has said.
An investigation was launched into Legacy Independent Funeral Directors after officers received reports of concern for the care of the deceased in March 2024.
Following a 10-month investigation by Humberside Police, Robert Bush, 47, formerly of Kirk Ella, East Yorkshire, has been charged with 64 offences.
The force says the charges include 30 counts of prevention of a lawful and decent burial and 30 counts of fraud by false representation relating to the deceased recovered from the funeral premises.
Bush has also been charged with two counts of theft from charities and one count of fraudulent trading in relation to funeral plans – encompassing 172 victims – between 23 May 2012 and 6 March last year.
He also faces one count of fraud in relation to human ashes involving 50 victims between 1 August 2017 and March 2024.
The force said the charges related to 254 victims in total – comprising 252 people and two charities.
Police recovered 35 bodies during a raid on the funeral directors in March last year.
In April 2024, the force confirmed that it was impossible to identify any of the human ashes using DNA profiles.
Bush has been bailed with conditions and will appear at Hull Magistrates’ Court on 25 June.
In a statement, deputy chief constable Dave Marshall said the force had updated the families of 35 deceased with the development and has made initial contact with additional victims who may have been affected.
“My sincerest thanks go out to those affected for their patience and understanding,” he said.
“They have always been the priority and at the very heart of the entire investigation and this will remain, and we would please ask their privacy is continued to be respected.”
A 55-year-old woman arrested in July 2024 has today been released with no further action to be taken.
Heathrow Airport bosses had been warned of a potential substation failures less than a week before a major power outage closed the airport for a day, a committee of MPs has heard.
The chief executive of Heathrow Airline Operators’ Committee Nigel Wicking told MPs of the Transport Committee he raised issues about resilience on 15 March after cable and wiring took out lights on a runway.
A fire at an electricity substation in west London meant the power supply was disrupted to Europe’s largest airport for a day – causing travel chaos for around 200,000 passengers.
“I’d actually warned Heathrow of concerns that we had with regard to the substations and my concern was resilience”, Mr Wicking said.
“So the first occasion was to team Heathrow director on the 15th of the month of March. And then I also spoke to the chief operating officer and chief customer officer two days before regarding this concern.
“And it was following a number of, a couple of incidents of, unfortunately, theft, of wire and cable around some of the power supply that on one of those occasions, took out the lights on the runway for a period of time. That obviously made me concerned.”
Mr Wicking also said he believed Heathrow’s Terminal 5 could have been ready to receive repatriation flights by “late morning” on the day of the closure, and that “there was opportunity also to get flights out”.
However, Heathrow chief executive Thomas Woldbye said keeping the airport open during last month’s power outage would have been “disastrous”.
There was a risk of having “literally tens of thousands of people stranded in the airport, where we have nowhere to put them”, Mr Woldbye said.
This breaking news story is being updated and more details will be published shortly.
Another 23 female potential victims have reported that they may have been raped by Zhenhao Zou – the Chinese PhD student detectives believe may be one of the country’s most prolific sex offenders.
The Metropolitan Police launched an international appeal after Zou, 28, was convicted of drugging and raping 10 women following a trial at the Inner London Crown Court last month.
Detectives have not confirmed whether the 23 people who have come forward add to their estimates that more than 50 other women worldwide may have been targeted by the University College London student.
Metropolitan Police commander Kevin Southworth said: “We have victims reaching out to us from different parts of the globe.
“At the moment, the primary places where we believe offending may have occurred at this time appears to be both in England, here in London, and over in China.”
Image: Metropolitan Police commander Kevin Southworth
Zou lived in a student flat in Woburn Place, near Russell Square in central London, and later in a flat in the Uncle building in Churchyard Row in Elephant and Castle, south London.
He had also been a student at Queen’s University Belfast, where he studied mechanical engineering from 2017 until 2019. Police say they have not had any reports from Belfast but added they were “open-minded about that”.
“Given how active and prolific Zou appears to have been with his awful offending, there is every prospect that he could have offended anywhere in the world,” Mr Southworth said.
“We wouldn’t want anyone to write off the fact they may have been a victim of his behaviour simply by virtue of the fact that you are from a certain place.
“The bottom line is, if you think you may have been affected by Zhenhao Zou or someone you know may have been, please don’t hold back. Please make contact with us.”
Image: Pic: Met Police
Zou used hidden or handheld cameras to record his attacks, and kept the footage and often the women’s belongings as souvenirs.
He targeted young, Chinese women, inviting them to his flat for drinks or to study, before drugging and assaulting them.
Zou was convicted of 11 counts of rape, with two of the offences relating to one victim, as well as three counts of voyeurism, 10 counts of possession of an extreme pornographic image, one count of false imprisonment and three counts of possession of a controlled drug with intent to commit a sexual offence, namely butanediol.
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Moment police arrest rapist student
Mr Southworth said: “Of those 10 victims, several were not identified so as we could be sure exactly where in the world they were, but their cases, nevertheless, were sufficient to see convictions at court.
“There were also, at the time, 50 videos that were identified of further potential female victims of Zhenhao Zou’s awful crimes.
“We are still working to identify all of those women in those videos.
“We have now, thankfully, had 23 victim survivors come forward through the appeal that we’ve conducted, some of whom may be identical with some of the females that we saw in those videos, some of whom may even turn out to be from the original indicted cases.”
Mr Southworth added: “Ultimately, now it’s the investigation team’s job to professionally pick our way through those individual pieces of evidence, those individual victims’ stories, to see if we can identify who may have been a victim, when and where, so then we can bring Zou to justice for the full extent of his crimes.”
Mr Southworth said more resources will be put into the investigation, and that detectives are looking to understand “what may have happened without wishing to revisit the trauma, but in a way that enables [the potential victims] to give evidence in the best possible way.”
The Metropolitan Police is appealing to anyone who thinks they may have been targeted by Zou to contact the force either by emailing survivors@met.police.uk, or via the major incident public portal on the force’s website.