Every household bill rising in April – and how you can beat the hikes

Published

4 weeks ago

April 1, 2025

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Many household bills are rising from today – ranging from energy prices and council tax to mobile phone contracts and broadband.

Coinciding with the new financial year, from today there will be higher bills for:

Energy
Broadband, mobile phone and TV licence
Car tax
Water
Stealth taxes
Stamp duty
Council tax

The Sky News Money blog outlined the hikes – and how you could potentially beat them – in one of its long read features below.

You can read more from the Money blog as well as reactions to today’s increased bills here.

Cost of living calculator: See how much your bills are going up

ENERGY BILLS

The average annual energy bill will rise to £1,849 as industry regulator Ofgem increases the price cap for the third time in a row.

The new figure represents a 6.4% a year – or £9.25 per month – increase in the typical sum the vast majority of households face paying for gas and electricity when using direct debit.

You can read more about the changes and why they’re happening here.

Only those on fixed-rate deals – around 11 million homes – will see no change until their current term expires. An extra four million homes have fixed the cost of energy units since November, Ofgem said.

Standing charges – daily fixed fees to connect to a gas and electricity supply which vary by region – are also rising for gas while dropping for electricity, but it depends on where you live.

So should you fix?

Consumer expert Martin Lewis says that, based on where energy prices are currently at: “If you find a fix for up to 3% more than the current (January to March) or 3% less than the new (April to June) price cap, it’s predicted you’ll save over the year compared with staying on the price cap.”

The best deal currently on the market is with Outfox the Market, which is offering a 12-month fix for 7.4% less than January’s cap and 12.9% less than April’s.

EDF is currently offering a no-exit fee fix, and Octopus is doing the same for existing customers – so if the maths work for you, these could be risk-free options.

We spoke to Emily Seymour, Which? energy editor, about switching.

“There’s no ‘one size fits all’ approach when it comes to fixing an energy deal as it will all depend on your individual circumstances,” said Seymour.

“For example, if you have an electric vehicle, you might want to look for a tariff which offers cheaper electricity overnight to charge your car.

“As a rule of thumb, we’d recommend looking for deals close to the current price cap, not longer than 12 months and without significant exit fees.”

Other help

The warm home discount provides a £150 annual reduction on energy bills.

Those wanting to receive the payment must be getting the guarantee credit element of pension credit or be on a low income with high energy costs.

The government advises: “If you’re eligible, your electricity supplier will apply the discount to your bill. The money is not paid to you.

“You’ll usually get the discount automatically if you’re eligible. You only need to apply if you’re on a low income in Scotland – contact your energy supplier to apply.”

Those on pension credit will also be eligible for the winter fuel allowance later this year – this is worth up to £150.

BROADBAND AND MOBILE

While Ofcom’s new rules banning inflation-linked contracts came into effect in January, many consumers will be on older contracts that will still see a price rise linked to inflation.

This is causing confusion among customers, so for overall clarity: Uswitch says this April’s rises are expected to add an average of £21.99 annually for those on inflation-linked contracts and up to £42 a year for those on newer “pounds and pence” plans that are subject to fixed increases.

How do you know which contract you have?

Many providers started putting customers on fixed increase contracts in 2024 – so if you started a new broadband contract recently, you may be subject to a pounds and pence price hike.

These are the dates the providers started introducing them…

BT/EE/Plusnet: Contract started on or after 10 April 2024
Vodafone: Contract started on or after 2 July 2024
TalkTalk: Contract started on or after 12 August 2024
Three Broadband: Contract started on or after 1 September 2024
Virgin Media: Contract started on or after 9 January 2025

So if you signed up for a deal on any of the above after those dates, you should be on a fixed annual increase – but you’ll want to check your individual policy.

Here’s an overview of the hikes being implemented by major providers…

Consider switching

You might be able to avoid the rises by switching provider as cheaper deals are often available to new customers.

You should check to see if you’re out of contract first, or what the exit penalty may be.

Research by Which? shows switching providers when you’re out of contract could cut bills by up to £235 annually.

If you don’t want to leave your provider, you could also call them and try to haggle down your monthly cost.

Several broadband providers have social tariffs available, helping those on benefits access an internet connection at a lower monthly price.

According to Uswitch, two-thirds of financially vulnerable households are unaware that low-income broadband tariffs exist.

Bundling?

You may be able to get cheaper prices by bundling your phone, internet and TV services – though you need to read the small print as exit fees can be significant.

TV LICENCE

The cost of a TV licence will also go up by £5 to £174.50

The rise comes after a £10.50 rise brought the charge to £169.50 in April last year.

If you’re 75 or over and you get pension credit, or you live with a partner who does, you qualify for a free TV licence.

You can apply for it here or by calling TV Licensing on 0300 790 6071.

Those in residential care or sheltered accommodation can get a licence for £7.50, while those registered blind or living with someone who is can get a 50% discount.

TRAIN FARES

Train fares in England have increased by 4.6% as of 2 March. Railcards are also going to become more expensive, despite the record-low reliability of services.

The Welsh government matched Westminster’s cap, while Transport for Wales is applying various increases to its unregulated fares.

Meanwhile, the Scottish government will increase all ScotRail fares by 3.8% from today.

One of the best ways to beat the price hikes is by getting a railcard – and they’re not just for traditional concession groups. We outlined all the different railcards here…

How can I use a railcard to save money on my train fare?

How to beat the system

Mark Smith, who set up The Man in Seat 61 blog to help people travel cheaper and better, told Money there were various “traps” people fell into.

Tickets are normally released around 12 weeks in advance, but initially you may only see more expensive Off-Peak and Anytime tickets.

There’s often a gap of a week or two before reservations open and the much cheaper Advance fares go on sale.

Smith says you can save money by purchasing any time before your day of travel – a £30 or £40 Advance fare will then turn into an £68.60 Off-Peak one-way or a £184.70 Anytime, for example.

If you are forced to travel at peak times you should consider split ticketing. For example:

If you’re travelling at 5pm on a Monday, instead of getting a peak ticket all the way from London to Manchester, get a peak Anytime ticket to Milton Keynes and then an Off-Peak from Milton Keynes to Manchester.

One final trap to avoid was exposed by a Which? investigation last year that found train station ticket machines could be much, much more expensive than buying online.

CAR TAX

Also going up is the standard rate of road tax for cars registered after April 2017.

The flat rate cost of car tax from April 2025 is £195 (so an increase of £5).

Hybrid cars get a small discount (£10) but if your vehicle had a list price of more than £40,000 when it was first sold then you may also be liable for the “luxury car tax” fee, which adds £410 to your annual costs.

You may pay less if your car was first used before 2017 – the exact amount will depend on the year a car was registered and the type of fuel it consumes.

Perhaps a bigger change is that electric vehicles (EVs) will also no longer be exempt from tax – those registered from April 2025 will pay the lowest rate of £10 in the first year, then move to the standard rate.

Feeling confused? Autotrader gives this example…

It’s April 2025 and you’re choosing between Porsche Macans, petrol or electric (lucky you). A basic petrol Macan will mean you pay £4,680 in car tax in the first year, whereas with the electric one, you’ll pay £10. After that, they’ll both go to the standard rate (£195 per year) plus the £410 Expensive Car Supplement for five years.

WATER

Possibly the most controversial of the April changes is the sizeable increase to water bills.

Bills are going up in a development that has been blamed on problems including higher borrowing costs on large levels of debt, creaking infrastructure and record sewage outflows into waterways.

However, it was reported last March that England’s private water firms made £1.7bn in pre-tax profits – up 82% since 2018-19 – prompting renewed calls for the utility to be renationalised.

The average annual water bill will rise by 26% or £123 in the next financial year alone, figures showed.

Water UK said the increases across households would also vary, depending on circumstances such as water use and whether a water meter was installed.

Get the full story here…

Water bills in England and Wales to rise by average of £10 per month

All water companies offer a social tariff for eligible customers that reduces the cost of water bills – check with your provider to see if you are eligible.

Should you get a water meter?

Martin Lewis has some simple advice on this one: if you have more bedrooms than people in the house, a water meter is likely to save you money.

If your water company says it can’t give you a meter, you can asked for an “assessed charge” – which can offer the best of both worlds. Ofwat explains yours rights here.

STAMP DUTY

Changes come into force from today and affect those in England and Northern Ireland.

The current “nil rate” band (at which you start paying) for first-time buyers will reduce from £425,000 to £300,000, while other home-buyers will also see a reduction from £250,000 to £125,000.

In London, an average first-time buyer could end up paying more than £11,000 extra from April, Santander said.

COUNCIL TAX

Some 85% of top-tier council authorities in England are set to increase council tax by just under 5%.

Additionally, Bradford, Newham, Birmingham, Somerset, and Windsor and Maidenhead have been given special permission by the government to bypass the 4.99% cap – meaning they could raise council tax by more.

Our data and forensics unit has been taking a look at how council finances have deteriorated here.

With the majority of councils increasing their council tax by the maximum amount this month, some households could see their bills jump significantly.

Are you eligible for a discount?

You may qualify for extra support or a reduction in your council tax bill, for example if you’re on a low income, a student, living alone or are disabled.

Another option is to have your council tax bill spread over 12 months instead of the usual 10 – this won’t save you money but could help you to budget, if your council offers this option.

You could also get your home’s council tax band reviewed, which may entitle you to a refund if you’re in the wrong band. However, you should be aware the review could lead to your property being put in a higher band.

STEALTH TAX

Expecting a pay rise?

You may be surprised to see how little translates to your pay cheque.

That’s because frozen income tax thresholds could mean that some people get pushed into higher tax brackets as their wage goes up.

Others could be pushed into paying tax on their savings by breaching the personal savings allowance – which is £1,000 tax-free interest for basic rate taxpayers.

WHAT TO DO IF YOU’RE STRUGGLING TO PAY BILLS

If you’re having trouble paying your bills, there’s lots of support out there.

Emily Seymour, from Which?, told Money: “If you’re struggling to afford any household bills such as energy, council tax, water and telecoms, the first step is always to speak to your provider and see what help is available.

“It’s important to remember that energy companies are obliged to help you if you tell them you are struggling to pay and will not disconnect you if you miss a bill payment. You could ask for a review of your payments, a reduction in your payments or a payment break, more time to pay, and access to hardship funds.

“For water and broadband, there are cheaper social tariffs available so it’s worth speaking to your provider to see if you qualify.

“If you don’t qualify for a broadband or mobile social tariff, our research shows you could still make big savings by switching providers – especially if you’re with a firm that hikes prices annually – so it’s always a good idea to compare deals at the end of your contract to find the best offer for you.”

You can check your eligibility for benefits on the government website which may allow you to access lower tariffs and contact your local council to see if you’re able to get support with water and energy bills.

There’s also charities offering help, including Citizens Advice and National Debtline, which are on hand to provide free, impartial advice.

UK

Nazi flags, patient ‘sexually assaulted’, ‘dog poo left at whistleblower’s home’: Sky News investigates UK’s ‘worst ambulance service’

Published

2 hours ago

April 28, 2025

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Nazi flags, patient 'sexually assaulted', 'dog poo left at whistleblower's home': Sky News investigates UK's 'worst ambulance service'

A grandmother who claims she was sexually assaulted by a private paramedic on the way to hospital has told Sky News she has been failed by the ambulance service.

Warning: This article contains references to sexual abuse and suicide

It comes as a staff survey of the same service – the South East Coast Ambulance Service (SECAmb) – heard damning claims of a culture of discrimination and bullying; with allegations of Nazi flags on team video calls and a “boy’s club” culture where whistleblowers are punished. 

It’s been more than a year since a Sky News investigation first heard of a culture of rampant sexual harassment and abuse in ambulance services.

These issues have existed for decades right across the country.

But now the GMB union, which represents ambulance workers, is calling on the chief executive of SECAmb, Simon Weldon, to resign.

It’s after a survey of workers heard high instances of inappropriate behaviour and bullying; with a huge fear of speaking out.

It’s led the GMB to call for an independent investigation, with one representative branding the ambulance trust “the worst in the country”.

The trust told us it is committed to working with unions for positive change.

‘I just lay there, terrified’

Juliette, 65, has spent four years trying to get her local ambulance trust to listen. In 2021, she accused a private paramedic working with SECAmb of sexually assaulting her.

Hit by a car while cycling through Surrey, she remembers lying on the stretcher in agony, afraid to move in case she was paralysed. Two paramedics carried out assessments for around 90 minutes before driving her to hospital.

But as soon as she was alone in the back with just one of them, she claims the male paramedic suddenly told her he wanted to “check her hips”.

“There was no asking, no consent,” she says. And instead of touching her hips, she claims he sexually assaulted her.

“With his left hand, he opened my shorts up – and put his right hand into my cycling shorts.

“Between my legs.”

She doesn’t want to go into the details, but she says she temporarily froze, powerless and terrified of what he might do. All the while he stared down into her eyes and said nothing.

“I felt so uncomfortable. Shamed, frightened, shocked. I didn’t want it to continue.”

She said her brain eventually “snapped into place” and she moved her legs. She claims he then removed his hand, and sat behind her head in silence for the rest of the journey.

“I just lay there – terrified,” she whispers. 

She reported it to the police the following day, but with no CCTV in the ambulance, it was her word against his. With no hope of a successful prosecution, the Met Police dropped the case.

Then she turned her attention to the ambulance service, hopeful it would act.

We’ve seen correspondence between Juliette’s lawyers and SECAmb, which promised to respond to the formal complaint within 25 days. That was repeatedly delayed for several months.

“It was about seven months after the accident. They still hadn’t acknowledged anything to do with the sexual assault,” she recalls.

“They hadn’t answered any questions.” 

Eventually, they effectively said the assault hadn’t happened; claiming that Juliette herself had started to remove her cycling shorts, and that “consent was given” for an examination after she complained of a pain in her leg.

She unequivocally denies every detail of this account.

She says it left her feeling “insulted, betrayed and humiliated”.

Why – she asks – would somebody think she had “wasted all this time”.

“It’s too late for me,” she adds, but she is making a stand to help others avoid the same trauma.

Culture of discrimination, harassment and bullying

The GMB represents a large number of the 4,000 SECAmb staff, and recently carried out a survey of their members about their experiences of working life.

From the nearly 900 responses, the union claims they identified a culture of discrimination towards women staff members with sexual harassment, bullying, and a general “boys’ club” culture.

Of those surveyed, 25.6% had experienced bullying and 26% had witnessed inappropriate conduct. Racism was witnessed by 16% and sexual harassment by 17.2%.

What’s more, 80% didn’t feel confident the trust would support them if they flagged concerning behaviour.

‘He’s always been into Nazi stuff’

Ambulance worker Amelia (not her real name) told Sky News she finally blew the whistle on inappropriate behaviour a few years ago after she joined a video call with colleagues to discuss staffing levels.

One of the managers joined them from home. To Amelia’s shock, he appeared on their office screen with a large red, white and black Nazi swastika flag prominently behind him.

On his desk was a framed photo of Adolf Hitler, next to what she says looked like a young woman at graduation. On the bookshelves sat a red swastika armband and what she was later told was a World War Two grenade.

She was horrified.

“I kept looking around the room thinking, ‘why is no one saying anything?’… When I spoke to people afterwards they said: ‘Oh yeah… he’s always been into Nazi stuff.”

At first, she blew the whistle anonymously, but was told she’d have to name herself and put in a formal grievance for it to be investigated.

A report seen by Sky News found the manager’s “inappropriate behaviour” should have been challenged, but he still works for SECAmb.

Amelia claims she was isolated by her colleagues, frozen out of meetings and uninvited to team events, saying “it killed my career”.

An independent report found there wasn’t enough evidence to prove that she had been deliberately excluded.

At one point the police were involved, then days later, she says, “I had bags of dog faeces on my doorstep. That went on for a few days, I felt like a prisoner in my own home”.

“Whenever I heard sirens, I got palpitations. I was terrified of who would be in that ambulance.”

‘They become the problem’

When people like Amelia speak out “they become the problem”, says Lib Whitfield, a senior GMB organiser.

Lib started working with the trust eight years ago, after an independent report was published, highlighting behaviours similar to those referenced in this article.

The culture is now the “worst it’s ever been”, says Lib, and she believes it’s the “worst in the country”.

“I am receiving calls every single day from members who are suicidal,” she adds.

Lib says the union has now written to the health secretary, Wes Streeting, with three demands.

“Firstly, we need a full independent investigation into the culture of SECAmb that results in actions and not just words,” she says.

“Secondly, we are calling for the resignation of the current chief executive who has overseen this getting worse.

“And thirdly, we are calling for an interim chief executive to be appointed who is external to SECAmb and who can have external reporting to ensure they are not corrupted.”

We took these allegations to the ambulance trust, which wanted to point out that the alleged events happened before Mr Weldon took over as chief executive.

It also said it had issues with the way the anonymous survey was conducted.

A spokesperson said in a statement: “We continue to work hard to make SECAmb a safe organisation for all of our people and are committed to drive real change.

“The historic cases highlighted were thoroughly investigated, including through independent external reviews, and we firmly believe these cases do not reflect the views of the majority of our people on how it feels to work at SECAmb currently.

“We continue to engage openly with the whole trust about the further improvements we want to make and about the changes needed for the ambulance sector as whole.

“We remain absolutely committed to working with our unions to achieve this, although this will only happen with constructive collaboration on all sides.”

Health Secretary Wes Streeting did not respond to our request for an interview, but in a statement a Department of Health and Social Care spokesperson said: “This is an extremely concerning report and we are looking closely at it. Sexual harassment or abuse within the NHS is completely unacceptable and must be dealt with appropriately.”

Anyone feeling emotionally distressed or suicidal can call Samaritans for help on 116 123 or email jo@samaritans.org in the UK. In the US, call the Samaritans branch in your area or 1 (800) 273-TALK.

UK

Liverpool win Premier League title to equal Man Utd’s record

Published

11 hours ago

April 27, 2025

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Liverpool win Premier League title to equal Man Utd's record

Liverpool have won the Premier League title after a 5-1 victory over Tottenham at Anfield.

Arne Slot’s men did it in impressive style, turning over Spurs in a convincing win.

It was a rocky start for the Reds after Dominic Solanke put the north London side ahead.

However, fortunes quickly changed in the first half as Liverpool scored three times without a response.

In the second half, it took until the 63rd minute for Mohamed Salah to make it 4-1 before a fifth followed.

The Reds have won the title in manager Arne Slot’s first season in charge, and move level with fierce rivals Manchester United on 20 league championships.

But it makes them arguably the most successful English club ever as they have won more European Cup or Champions League titles.

Liverpool captain Virgil van Dijk told Sky Sports after the final whistle: “It’s special and it’s something that we don’t take for granted. It’s amazing.

“A lot of emotions before the game, during the whole week, but we got the job done and we (are) truly deserved champions of England. (Liverpool is) the most beautiful club in the world and I think we deserve all of this. Let’s enjoy the next couple of weeks and let it sink in.”

Slot took over last summer from Jurgen Klopp, who guided them to their previous and maiden Premier League title triumph in 2020, when the COVID-19 lockdown saw matches played behind closed doors.

He is the first Dutch manager to win the Premier League and the fifth man to do so in a debut campaign after Jose Mourinho, Carlo Ancelotti, Manuel Pellegrini, and Antonio Conte.

Speaking to Sky Sports he said: “They [the players] did an outstanding job today. The main job was to win. Everyone said we had got it already. But we had to make sure and we got over the line.”

Several players, including Alisson Becker, Trent Alexander-Arnold, Virgil van Dijk, and Mohamed Salah, played leading roles in both the 2025 and 2020 campaigns.

Van Dijk and Salah recently signed new contracts extending their careers at the club.

Liverpool will have to wait until the final game of the season – at home to Crystal Palace on 25 May – to be presented with the Premier League trophy.

It will be the first time the club’s fans will have seen their side lift the top-flight title in person since 1990.

This breaking news story is being updated and more details will be published shortly.

Please refresh the page for the fullest version.

You can receive breaking news alerts on a smartphone or tablet via the Sky News app. You can also follow us on WhatsApp and subscribe to our YouTube channel to keep up with the latest news.

UK

Protesters throw powder on Tower Bridge during London Marathon

Published

17 hours ago

April 27, 2025

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Protesters throw powder on Tower Bridge during London Marathon

Two pro-Palestinian demonstrators have thrown red powder on Tower Bridge – just moments before leading runners in the London Marathon went past.

The protesters were arrested on suspicion of causing a public nuisance and remain in custody, said the Metropolitan Police.

A video shared by Youth Demand, which is calling for a trade embargo on Israel, shows two people jumping over a barrier that separates spectators from the race course.

The pair, wearing t-shirts that say “Youth Demand: Stop Arming Israel”, are then seen standing in the middle of the road on the bridge.

They throw red powder in the air as an official marathon car goes past displaying the race time.

A motorbike with a cameraman on board continues along the route, while a second motorbike stops and one of the riders gets off and pushes the pair out of the way, just before the men’s elite runners pass.

Several police officers then jump over the barrier and detain the pair, the footage shows.

There appeared to be no impact on the marathon.

More than 56,000 participants were expected to take part in the 26.2-mile race through the capital.

Sabastian Sawe of Kenya won the men’s elite race in a time of two hours, two minutes and 27 seconds, while Ethiopia’s Tigst Assefa shattered the women’s-only world record in two hours, 15 minutes and 50 seconds.

Assefa beat the previous best of two hours, 16 minutes and 16 seconds set last year in London by Kenyan Peres Jepchirchir.

The Metropolitan Police said in a statement: “At around 10.38am, two protesters from Youth Demand jumped over barriers at Tower Bridge and threw red paint on to the road.

“Marathon event staff intervened to remove the protesters from the path of the men’s elite race which was able to pass unobstructed.”

The force added that they were “quickly supported by police officers who arrested the protesters on suspicion of causing a public nuisance”.

The Met said the paint “appeared to be chalk-based” and was not expected to “present a hazard to runners yet to pass this point”.