It has become almost impossible to book a driving test on the government website due to bots on the booking system, driving instructors have told Sky News.
The only official way to book a practical car driving test is through the Driver and Vehicle Standards Agency (DVSA) website.
New test slots are released by the DVSA at 6am every Monday, but “no matter how fast I am, there’s nothing available”, said Aman Sanghera, a driving instructor based in west London.
Image: Driving instructor Aman Sanghera wants ‘stronger oversight and regulation’ from the DVSA
When asked about the cause, she said: “All of the tests are taken by bots, they are definitely taking over the booking system.”
In this context, bots are automated software designed to mimic human behaviour and programmed to carry out actions like searching for and reserving driving test appointments on the official government website much faster than humans can.
Individuals and companies use bots to block-book driving test slots and then resell them at a profit, which is not illegal, although it is a violation of the DVSA’s terms of use.
Recent data shows the DVSA has closed over 800 business accounts for misuse of its booking service in the past two years.
Image: It takes five months on average for a test in England – unless you pay a middleman
Ms Sanghera, who has been in the trade for over a decade, said the usage of bots started a few months ago “but is now getting out of hand”.
She said: “I’ve actually heard about driving instructors being approached by certain individuals to then take on their IDs to log in and to run this scam.
“I struggle to actually book a test for my students, which means that by the time my students are logging in, they’ve got no chance.”
Driving instructors can book driving tests on behalf of their pupils using a dedicated service, allowing them to bypass the general queue and potentially secure test slots more efficiently.
As a result, Ms Sanghera said students are “forced to go to third-party sites” to secure “the same test dates which are then available later on during the day at a premium rate of like £200-£300”.
She added: “Given that the DVSA is a government-regulated body, one would expect a more robust and fair system to ensure affordability and accessibility for all candidates.”
Image: The long waiting lists and high demand for tests has led some to take advantage
The standard test fee is £62, offered by the DVSA, which is responsible for carrying out driving tests in Great Britain.
The biggest concern for the driving instructors Sky News has spoken to, including Ms Sanghera, is “the fact that students are being exploited”.
When Ahmed Ali struggled to find a practical test on the DVSA website, he turned to third-party sites – a decision he now regrets.
Image: Ahmed Ali started looking for a test two years ago
He said: “I’ve spent about £650 on driving tests, and I’ve sat zero tests. I’ve given all this money to third-parties that look for cancellations so they could try to get you a faster test.”
But the 20-year-old said that despite making the payments, he “didn’t hear back from them again”, which is illegal.
“When you lose all that money, you get to a point where you can’t really afford to find another driving test,” he said.
“I just feel very frustrated because I’ve spent all this money, all this time into driving, and I haven’t sat a single driving test.”
The DVSA urged applicants to only book tests via the official Gov.uk website and told Sky News it “deploys enhanced bot protection to help stop automated systems from buying up tests unfairly”.
“These applications, however, are constantly evolving and changing, and DVSA’s work on this is ongoing,” it said.
From Tuesday, the DVSA will require learner drivers to provide 10 full working days’ notice to change or cancel their car driving test without losing the test fee, up from the current three days.
Also part of the DVSA’s crackdown to reduce waiting times is a consultation expected to launch in spring 2025 “to streamline the driving test booking process” and “tighten terms and conditions”.
Northamptonshire Police has admitted it failed Harry Dunn and his family after a report found officers prioritised the welfare of the suspect in the case over the investigation.
The 19-year-old died in 2019 after US state department employee Anne Sacoolas – who was driving a car on the wrong side of the road – hit his motorbike near RAF Croughton in Northamptonshire.
However, Sacoolas was not immediately arrested following the crash and was able to flee the country, claiming diplomatic immunity, because police did not believe a “necessity test” had been met.
An independent report, published on Wednesday, has now criticised the force’s senior leadership for their handling of the case – including describing its former chief constable as having a “detrimental” impact.
Harry Dunn’s mother Charlotte Charles said she welcomed the findings.
She told Sky News: “Unfortunately, we were treated extremely poorly. All the authorities wanted to shut us down…
“This report does validate everything, of the way we felt and everything that we’ve been put through. To be treated as we were, as the victims of a serious crime, we were let down really, really badly.”
Following a long fight for justice by Mr Dunn’s family, Sacoolas eventually pleaded guilty to causing death by careless driving via video link at the Old Bailey in December 2022.
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From 2022: Anne Sacoolas pleads guilty
Following the report, Assistant Chief Constable Emma James said in a statement: “On behalf of Northamptonshire Police, I want to apologise to Harry’s family for what is now clear was a failure on our part to do the very best for the victim in this case, Harry, and his family who fought tirelessly in the years that followed to achieve justice for him.
“The picture which emerges is one of a force which has failed the family on a number of fronts”.
She also added: “It was vitally important that Northamptonshire Police conducted this review into the most high-profile case in the force’s history, a case where clear and significant shortcomings have now been properly and independently unearthed.”
Image: Assistant Chief Constable Emma James
The report, which has 38 recommendations, found that Nick Adderley, who was sacked as head of the force last year after lying about his military record, had caused a breakdown in relations with Mr Dunn’s family.
It also revealed that his “erroneous statements” about Sacoolas’s immunity status led the Foreign Office to contact the force asking him not to repeat them.
Danielle Stone, the Police, Fire and Crime Commissioner for Northamptonshire, said Mr Adderley’s behaviour was “unfathomable”.
She added that the report “makes really clear his culpability.”
Image: Danielle Stone said Mr Adderley’s behaviour was “unfathomable”
The report also said Northamptonshire Police potentially had a culture of not arresting suspects “in circumstances such as these, which could lead to evidence not being obtained”. It recommended that the force adopt an “investigative mindset” over serious road crashes.
Regarding the decision not to arrest Sacoolas, the report said the decision had not been “explained in enough detail”. It added: “The overriding factor in the decision appears to be the welfare of the suspect and her suffering from shock, with little to no consideration around the full necessity test under the Police and Criminal Evidence Act.
“A prompt and effective investigation was not considered or articulated. The view is that in these circumstances the suspect could and should have been arrested to assist the evidence-gathering process.”
The report continued: “The duty (police sergeant) made the decision not to arrest.
“The rationale was largely based on a belief that the necessity test was not met, and information received that Anne Sacoolas was in shock.
“Whilst the welfare of any person is a concern for officers, this should not have prevented the arrest of Anne Sacoolas.”
Ms Charles, who was recently honoured with an MBE after her campaigning efforts led to road safety improvements near US airbases, said: “I don’t think you’re ever done grieving. There’s never any closure to losing a child. You live with it, it’s so profound.
“So the only thing I would ever say to anybody else who feels that they’ve got a fight ahead of them, dig deep, do your best, because you just never know the resilience that you’ve got until you absolutely have to find it.”
Plans for cuts to benefits which will impact more than three million households will be published today – as the government faces a battle to convince dozens of Labour MPs to back them.
Liz Kendall, the welfare secretary, has set out proposals to cut £5bn from the welfare budget – which she has said is “unsustainable” and “trapping people in welfare dependency”.
Disabled people claiming PIP, the personal independence payment which helps people – some of them working – with the increased costs of daily living, face having their awards reviewed from the end of next year.
An estimated 800,000 current and future PIP recipients will lose an average of £4,500 a year, according to a government assessment.
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Government’s battle over welfare reforms
The government also intends to freeze the health element of Universal Credit, claimed by more than two million people, at £97 a week during this parliament, and cut the rate to £50 for new claimants.
Under pressure from Labour MPs concerned particularly that changes to PIP will drive families into poverty, Ms Kendall will announce new protections in the bill today.
Sky News understands they include a 13-week transition period for those losing PIP; a higher rate of Universal Credit for people with the most serious conditions; and a commitment that disabled people who take a job will not immediately lose their benefits.
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Some 40 Labour MPs have signed a letter refusing to support the cuts; and dozens of others have concerns, including ministers.
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Benefits cuts explained
Ms Kendall is determined to press ahead, and has said the number of new PIP claimants has doubled since 2019 – at 34,000, up from 15,000.
Ministers say 90% of current claimants will not lose their benefits; and that many people will be better off – with the total welfare bill set to continue to rise over this parliament.
To keep the benefit, claimants must score a minimum of four points out of eight on one of the daily living criteria.
Ministers say claimants with the most serious conditions, who cannot work, will not face constant reassessments.
A £1bn programme is proposed, intended to give disabled people who can work tailored support to find jobs.
Some Labour MPs have angrily opposed the reforms – which will be voted on later this month.
Last night in a parliamentary debate, Labour MP for Poole Neil Duncan-Jordan disputed the Department for Work and Pensions (DWP) figures.
He said: “We already know that PIP is an underclaimed benefit. The increase in claims is a symptom of declining public health and increased financial hardship disabled people are facing.
“We have the same proportion of people on working-age benefits as in 2015. This is not an economic necessity, it’s a political choice.”
Image: Liz Kendall
Rachael Maskell, Labour MP for York, called the proposals “devastating “. She said: “We must change direction and not proceed with these cuts.”
Disability groups say they fear an increase in suicides and mental health conditions.
The government’s own assessment forecast an extra 250,000 people could be pushed into poverty – including 50,000 children. It did not include the impact of people moving into work.
Ms Kendall was urged by MPs on the Commons Work and Pensions committee to delay the reforms, to carry out an impact assessment, but wrote back to the committee saying the reforms were too urgent to delay – and that MPs would be able to amend the legislation.
The grieving mother of a Scottish teen who vanished for a month has told Sky News she believes a “third party” was involved in her son’s death.
Cole Cooper, 19, was discovered dead in woods near Falkirk earlier this month following a missing persons inquiry his relatives don’t believe was taken seriously enough by police.
He was last seen on CCTV in May after leaving a house party, but police later revealed a former school friend had spoken to Cole a few days later nearby.
Speaking exclusively to Sky News, his mum Wendy Stewart, 42, has revealed her son had “various arguments” in the days and hours before he disappeared.
Image: Cole’s mum Wendy (L) and his aunt Aimee
In an emotional interview, she said: “He was only 19, he should never have been taken. I am never going to see him again. I never got a chance to give him a last cuddle and hold his hand.
“Someone has taken that away from me far too soon. Whether it be intentionally or unintentionally, I do believe there has been some involvement by a third party and the result is the death of Cole.”
The family, who organised a local vigil in Cole’s memory last weekend, have vowed to get “justice”.
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Asked what that means, Ms Stewart told Sky News: “Finding the culprit and getting justice that way. Finding the person that is responsible for the death of my child.”
Police previously said 400 residents were spoken to during door-to-door enquires and more than 2,000 hours of CCTV footage was collected.
Image: Cole Cooper’s mother Wendy at a vigil in Banknock. Pic: PA
Cole’s aunt Aimee Tennie, 32, revealed the family’s anger over the police handling of the case as they attempt to find out what happened.
She said: “We are aware of small details surrounding the weekend leading up to it with arguments. He had a few arguments over that weekend. We want the details re-examined thoroughly.”
Sky News put all of the family’s concerns and allegations to Police Scotland.
The force swerved our questions and responded saying: “Enquiries remain ongoing.”
Wendy Stewart claimed the probe has been handled “shockingly” with a failure to take her son’s disappearance seriously.
The 42-year-old said: “I have had to scream and shout from rooftops to be heard by the police. I don’t think they have handled it well.
“The police really need to take accountability and listen to families, they are reporting a missing child and understand the family knows their child best.”
Cole Cooper’s loved ones still have not been told when his body will be released to allow them to lay him to rest.