A grandmother who claims she was sexually assaulted by a private paramedic on the way to hospital has told Sky News she has been failed by the ambulance service.
Warning: This article contains references to sexual abuse and suicide
It comes as a staff survey of the same service – the South East Coast Ambulance Service (SECAmb) – heard damning claims of a culture of discrimination and bullying; with allegations of Nazi flags on team video calls and a “boy’s club” culture where whistleblowers are punished.
It’s been more than a year since a Sky News investigation first heard of a culture of rampant sexual harassment and abuse in ambulance services.
These issues have existed for decades right across the country.
But now the GMB union, which represents ambulance workers, is calling on the chief executive of SECAmb, Simon Weldon, to resign.
It’s after a survey of workers heard high instances of inappropriate behaviour and bullying; with a huge fear of speaking out.
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It’s led the GMB to call for an independent investigation, with one representative branding the ambulance trust “the worst in the country”.
The trust told us it is committed to working with unions for positive change.
‘I just lay there, terrified’
Image: Juliette was treated by paramedics after she was hit by a car while cycling
Juliette, 65, has spent four years trying to get her local ambulance trust to listen. In 2021, she accused a private paramedic working with SECAmb of sexually assaulting her.
Hit by a car while cycling through Surrey, she remembers lying on the stretcher in agony, afraid to move in case she was paralysed. Two paramedics carried out assessments for around 90 minutes before driving her to hospital.
But as soon as she was alone in the back with just one of them, she claims the male paramedic suddenly told her he wanted to “check her hips”.
“There was no asking, no consent,” she says. And instead of touching her hips, she claims he sexually assaulted her.
“With his left hand, he opened my shorts up – and put his right hand into my cycling shorts.
“Between my legs.”
Image: Juliette says she was left feeling ‘insulted, betrayed and humiliated’
She doesn’t want to go into the details, but she says she temporarily froze, powerless and terrified of what he might do. All the while he stared down into her eyes and said nothing.
“I felt so uncomfortable. Shamed, frightened, shocked. I didn’t want it to continue.”
Image: A letter of formal complaint
She said her brain eventually “snapped into place” and she moved her legs. She claims he then removed his hand, and sat behind her head in silence for the rest of the journey.
“I just lay there – terrified,” she whispers.
She reported it to the police the following day, but with no CCTV in the ambulance, it was her word against his. With no hope of a successful prosecution, the Met Police dropped the case.
Image: South East Coast Ambulance’s response to a request for CCTV images
Then she turned her attention to the ambulance service, hopeful it would act.
We’ve seen correspondence between Juliette’s lawyers and SECAmb, which promised to respond to the formal complaint within 25 days. That was repeatedly delayed for several months.
“It was about seven months after the accident. They still hadn’t acknowledged anything to do with the sexual assault,” she recalls.
“They hadn’t answered any questions.”
Eventually, they effectively said the assault hadn’t happened; claiming that Juliette herself had started to remove her cycling shorts, and that “consent was given” for an examination after she complained of a pain in her leg.
She unequivocally denies every detail of this account.
She says it left her feeling “insulted, betrayed and humiliated”.
Why – she asks – would somebody think she had “wasted all this time”.
“It’s too late for me,” she adds, but she is making a stand to help others avoid the same trauma.
Image: Amelia (not her real name) talking to Sky News’ Rachael Venables
Culture of discrimination, harassment and bullying
The GMB represents a large number of the 4,000 SECAmb staff, and recently carried out a survey of their members about their experiences of working life.
From the nearly 900 responses, the union claims they identified a culture of discrimination towards women staff members with sexual harassment, bullying, and a general “boys’ club” culture.
Of those surveyed, 25.6% had experienced bullying and 26% had witnessed inappropriate conduct. Racism was witnessed by 16% and sexual harassment by 17.2%.
What’s more, 80% didn’t feel confident the trust would support them if they flagged concerning behaviour.
‘He’s always been into Nazi stuff’
Ambulance worker Amelia (not her real name) told Sky News she finally blew the whistle on inappropriate behaviour a few years ago after she joined a video call with colleagues to discuss staffing levels.
One of the managers joined them from home. To Amelia’s shock, he appeared on their office screen with a large red, white and black Nazi swastika flag prominently behind him.
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NHS manager joined call with Nazi flag
On his desk was a framed photo of Adolf Hitler, next to what she says looked like a young woman at graduation. On the bookshelves sat a red swastika armband and what she was later told was a World War Two grenade.
She was horrified.
“I kept looking around the room thinking, ‘why is no one saying anything?’… When I spoke to people afterwards they said: ‘Oh yeah… he’s always been into Nazi stuff.”
At first, she blew the whistle anonymously, but was told she’d have to name herself and put in a formal grievance for it to be investigated.
A report seen by Sky News found the manager’s “inappropriate behaviour” should have been challenged, but he still works for SECAmb.
Amelia claims she was isolated by her colleagues, frozen out of meetings and uninvited to team events, saying “it killed my career”.
An independent report found there wasn’t enough evidence to prove that she had been deliberately excluded.
At one point the police were involved, then days later, she says, “I had bags of dog faeces on my doorstep. That went on for a few days, I felt like a prisoner in my own home”.
“Whenever I heard sirens, I got palpitations. I was terrified of who would be in that ambulance.”
‘They become the problem’
When people like Amelia speak out “they become the problem”, says Lib Whitfield, a senior GMB organiser.
Lib started working with the trust eight years ago, after an independent report was published, highlighting behaviours similar to those referenced in this article.
Image: Senior GMB organiser Lib Whitfield
The culture is now the “worst it’s ever been”, says Lib, and she believes it’s the “worst in the country”.
“I am receiving calls every single day from members who are suicidal,” she adds.
Lib says the union has now written to the health secretary, Wes Streeting, with three demands.
“Firstly, we need a full independent investigation into the culture of SECAmb that results in actions and not just words,” she says.
“Secondly, we are calling for the resignation of the current chief executive who has overseen this getting worse.
“And thirdly, we are calling for an interim chief executive to be appointed who is external to SECAmb and who can have external reporting to ensure they are not corrupted.”
We took these allegations to the ambulance trust, which wanted to point out that the alleged events happened before Mr Weldon took over as chief executive.
It also said it had issues with the way the anonymous survey was conducted.
A spokesperson said in a statement: “We continue to work hard to make SECAmb a safe organisation for all of our people and are committed to drive real change.
“The historic cases highlighted were thoroughly investigated, including through independent external reviews, and we firmly believe these cases do not reflect the views of the majority of our people on how it feels to work at SECAmb currently.
“We continue to engage openly with the whole trust about the further improvements we want to make and about the changes needed for the ambulance sector as whole.
“We remain absolutely committed to working with our unions to achieve this, although this will only happen with constructive collaboration on all sides.”
Health Secretary Wes Streeting did not respond to our request for an interview, but in a statement a Department of Health and Social Care spokesperson said: “This is an extremely concerning report and we are looking closely at it. Sexual harassment or abuse within the NHS is completely unacceptable and must be dealt with appropriately.”
Anyone feeling emotionally distressed or suicidal can call Samaritans for help on 116 123 or email jo@samaritans.org in the UK. In the US, call the Samaritans branch in your area or 1 (800) 273-TALK.
Northamptonshire Police has admitted it failed Harry Dunn and his family after a report found officers prioritised the welfare of the suspect in the case over the investigation.
The 19-year-old died in 2019 after US state department employee Anne Sacoolas – who was driving a car on the wrong side of the road – hit his motorbike near RAF Croughton in Northamptonshire.
However, Sacoolas was not immediately arrested following the crash and was able to flee the country, claiming diplomatic immunity, because police did not believe a “necessity test” had been met.
An independent report, published on Wednesday, has now criticised the force’s senior leadership for their handling of the case – including describing its former chief constable as having a “detrimental” impact.
Harry Dunn’s mother Charlotte Charles said she welcomed the findings.
She told Sky News: “Unfortunately, we were treated extremely poorly. All the authorities wanted to shut us down…
“This report does validate everything, of the way we felt and everything that we’ve been put through. To be treated as we were, as the victims of a serious crime, we were let down really, really badly.”
Following a long fight for justice by Mr Dunn’s family, Sacoolas eventually pleaded guilty to causing death by careless driving via video link at the Old Bailey in December 2022.
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From 2022: Anne Sacoolas pleads guilty
Following the report, Assistant Chief Constable Emma James said in a statement: “On behalf of Northamptonshire Police, I want to apologise to Harry’s family for what is now clear was a failure on our part to do the very best for the victim in this case, Harry, and his family who fought tirelessly in the years that followed to achieve justice for him.
“The picture which emerges is one of a force which has failed the family on a number of fronts”.
She also added: “It was vitally important that Northamptonshire Police conducted this review into the most high-profile case in the force’s history, a case where clear and significant shortcomings have now been properly and independently unearthed.”
Image: Assistant Chief Constable Emma James
The report, which has 38 recommendations, found that Nick Adderley, who was sacked as head of the force last year after lying about his military record, had caused a breakdown in relations with Mr Dunn’s family.
It also revealed that his “erroneous statements” about Sacoolas’s immunity status led the Foreign Office to contact the force asking him not to repeat them.
Danielle Stone, the Police, Fire and Crime Commissioner for Northamptonshire, said Mr Adderley’s behaviour was “unfathomable”.
She added that the report “makes really clear his culpability.”
Image: Danielle Stone said Mr Adderley’s behaviour was “unfathomable”
The report also said Northamptonshire Police potentially had a culture of not arresting suspects “in circumstances such as these, which could lead to evidence not being obtained”. It recommended that the force adopt an “investigative mindset” over serious road crashes.
Regarding the decision not to arrest Sacoolas, the report said the decision had not been “explained in enough detail”. It added: “The overriding factor in the decision appears to be the welfare of the suspect and her suffering from shock, with little to no consideration around the full necessity test under the Police and Criminal Evidence Act.
“A prompt and effective investigation was not considered or articulated. The view is that in these circumstances the suspect could and should have been arrested to assist the evidence-gathering process.”
The report continued: “The duty (police sergeant) made the decision not to arrest.
“The rationale was largely based on a belief that the necessity test was not met, and information received that Anne Sacoolas was in shock.
“Whilst the welfare of any person is a concern for officers, this should not have prevented the arrest of Anne Sacoolas.”
Ms Charles, who was recently honoured with an MBE after her campaigning efforts led to road safety improvements near US airbases, said: “I don’t think you’re ever done grieving. There’s never any closure to losing a child. You live with it, it’s so profound.
“So the only thing I would ever say to anybody else who feels that they’ve got a fight ahead of them, dig deep, do your best, because you just never know the resilience that you’ve got until you absolutely have to find it.”
Plans for cuts to benefits which will impact more than three million households will be published today – as the government faces a battle to convince dozens of Labour MPs to back them.
Liz Kendall, the welfare secretary, has set out proposals to cut £5bn from the welfare budget – which she has said is “unsustainable” and “trapping people in welfare dependency”.
Disabled people claiming PIP, the personal independence payment which helps people – some of them working – with the increased costs of daily living, face having their awards reviewed from the end of next year.
An estimated 800,000 current and future PIP recipients will lose an average of £4,500 a year, according to a government assessment.
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Government’s battle over welfare reforms
The government also intends to freeze the health element of Universal Credit, claimed by more than two million people, at £97 a week during this parliament, and cut the rate to £50 for new claimants.
Under pressure from Labour MPs concerned particularly that changes to PIP will drive families into poverty, Ms Kendall will announce new protections in the bill today.
Sky News understands they include a 13-week transition period for those losing PIP; a higher rate of Universal Credit for people with the most serious conditions; and a commitment that disabled people who take a job will not immediately lose their benefits.
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Some 40 Labour MPs have signed a letter refusing to support the cuts; and dozens of others have concerns, including ministers.
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Benefits cuts explained
Ms Kendall is determined to press ahead, and has said the number of new PIP claimants has doubled since 2019 – at 34,000, up from 15,000.
Ministers say 90% of current claimants will not lose their benefits; and that many people will be better off – with the total welfare bill set to continue to rise over this parliament.
To keep the benefit, claimants must score a minimum of four points out of eight on one of the daily living criteria.
Ministers say claimants with the most serious conditions, who cannot work, will not face constant reassessments.
A £1bn programme is proposed, intended to give disabled people who can work tailored support to find jobs.
Some Labour MPs have angrily opposed the reforms – which will be voted on later this month.
Last night in a parliamentary debate, Labour MP for Poole Neil Duncan-Jordan disputed the Department for Work and Pensions (DWP) figures.
He said: “We already know that PIP is an underclaimed benefit. The increase in claims is a symptom of declining public health and increased financial hardship disabled people are facing.
“We have the same proportion of people on working-age benefits as in 2015. This is not an economic necessity, it’s a political choice.”
Image: Liz Kendall
Rachael Maskell, Labour MP for York, called the proposals “devastating “. She said: “We must change direction and not proceed with these cuts.”
Disability groups say they fear an increase in suicides and mental health conditions.
The government’s own assessment forecast an extra 250,000 people could be pushed into poverty – including 50,000 children. It did not include the impact of people moving into work.
Ms Kendall was urged by MPs on the Commons Work and Pensions committee to delay the reforms, to carry out an impact assessment, but wrote back to the committee saying the reforms were too urgent to delay – and that MPs would be able to amend the legislation.
The grieving mother of a Scottish teen who vanished for a month has told Sky News she believes a “third party” was involved in her son’s death.
Cole Cooper, 19, was discovered dead in woods near Falkirk earlier this month following a missing persons inquiry his relatives don’t believe was taken seriously enough by police.
He was last seen on CCTV in May after leaving a house party, but police later revealed a former school friend had spoken to Cole a few days later nearby.
Speaking exclusively to Sky News, his mum Wendy Stewart, 42, has revealed her son had “various arguments” in the days and hours before he disappeared.
Image: Cole’s mum Wendy (L) and his aunt Aimee
In an emotional interview, she said: “He was only 19, he should never have been taken. I am never going to see him again. I never got a chance to give him a last cuddle and hold his hand.
“Someone has taken that away from me far too soon. Whether it be intentionally or unintentionally, I do believe there has been some involvement by a third party and the result is the death of Cole.”
The family, who organised a local vigil in Cole’s memory last weekend, have vowed to get “justice”.
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Asked what that means, Ms Stewart told Sky News: “Finding the culprit and getting justice that way. Finding the person that is responsible for the death of my child.”
Police previously said 400 residents were spoken to during door-to-door enquires and more than 2,000 hours of CCTV footage was collected.
Image: Cole Cooper’s mother Wendy at a vigil in Banknock. Pic: PA
Cole’s aunt Aimee Tennie, 32, revealed the family’s anger over the police handling of the case as they attempt to find out what happened.
She said: “We are aware of small details surrounding the weekend leading up to it with arguments. He had a few arguments over that weekend. We want the details re-examined thoroughly.”
Sky News put all of the family’s concerns and allegations to Police Scotland.
The force swerved our questions and responded saying: “Enquiries remain ongoing.”
Wendy Stewart claimed the probe has been handled “shockingly” with a failure to take her son’s disappearance seriously.
The 42-year-old said: “I have had to scream and shout from rooftops to be heard by the police. I don’t think they have handled it well.
“The police really need to take accountability and listen to families, they are reporting a missing child and understand the family knows their child best.”
Cole Cooper’s loved ones still have not been told when his body will be released to allow them to lay him to rest.