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Glastonbury ticket holders have been left thousands of pounds out of pocket after a luxury glamping company went bust.

Festival-goers who booked their tickets and accommodation with Yurtel have been told the company can no longer fulfil its orders and has ceased trading with immediate effect.

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Some had spent more than £16,500 through Yurtel, with hospitality packages starting at £10,000.

In an email, Yurtel said it was unable to provide customers with any refunds, advising them to go through a third party to claim back the money once the liquidation process had started.

To add insult to injury, customers found out that Yurtel had failed to purchase the tickets for the 25 -29 June festival that they thought had been booked as part of their packages.

In a letter to customers, Yurtel’s founder Mickey Luke said: “I am deeply sorry that you have received this devastating news and am writing to apologise.

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“Yurtel is a hospitality business who pride themselves on looking after our customers, delivering a unique product and striving to create a better client experience year on year. Due to a culmination of factors over the past years, we have failed to be able to continue to do so and are heartbroken.”

The Money blog has contacted Yurtel to see if the business has anything to add.

Several people have also reported that they were unable to pay by credit card at the time of booking, with the company instead asking for a bank transfer.

This means they are unable to use chargeback to get a refund. You can read more about that here

The crowd watch soul singer Diana Ross fill the Sunday teatime legends slot on the Pyramid Stage during the Glastonbury Festival at Worthy Farm in Somerset. Picture date: Sunday June 26, 2022.
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Pic: PA

‘I feel really ripped off’

One of those customers was Lydia, who told Money she was “absolutely gutted” after spending thousands.

This year’s festival was “really important” to her as she was forced to miss out last year despite having tickets due to a health issue that left her needing an operation.

“We tried to get Glastonbury tickets through the normal kind of route and couldn’t get them,” the accountant said.

She ended up booking with Yurtel in November, sending over all the funds a month later.

“It’s super expensive. It was really, really important to us. Last year was gutting with the surgery and the whole situation around that was very traumatic, so it was a very special thing to then get the opportunity to go this year. It’s really gutting,” she said.

“I feel really ripped off and I’m really disappointed in the festival, to be honest. I think that response is just pretty rubbish.”

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Yurtel did not pay for festival tickets, Glastonbury says

Glastonbury said Yurtel was one of a small number of campsites local to the festival site – Worthy Farm – with limited access to purchase hospitality tickets for their guests in certain circumstances.

But, it had not paid for any tickets for the 2025 festival before going into liquidation, and so no tickets were secured for its guests, it added. Every year, Glastonbury’s website says that ticketing firm See Tickets is the only official source for buying tickets for the festival.

“As such we have no records of their bookings and are unable to take any responsibility for the services and the facilities they offer,” the festival said.

“Anyone who has paid Yurtel for a package including Glastonbury 2025 tickets will need to pursue any potential recompense available from them via the liquidation process as outlined in their communication to you.

“We are not able to incur the cost or responsibility of their loss or replacement.”

Instead, the festival has urged Yurtel customers to contact Yurtel@btguk.com to confirm their consent for personal data and details of their party to be shared with Glastonbury.

“We will then be able to provide details of alternative potential sources for those customers to purchase tickets and accommodation for this year’s festival,” the festival added.

‘Only option’ on offer is ‘pretty weak’

Lydia said she agreed for her details to be passed on to Glastonbury, and the festival has told her the only option is to pay for the tickets again from another provider.

“They are not giving us the opportunity to buy the tickets at face value. We would then have to go again and spend another stupidly unreasonable amount of money to be able to go. It’s pretty disappointing,” she added.

“It’s pretty weak that the only option they’re giving people who’ve already lost out on huge amounts of money is to go and spend huge amounts more money.”

It’s left her feeling like she won’t go to the festival this year – and she’s not hopeful about getting her money back.

She said: “To be honest, I just don’t think I can afford it.

“It’s already so much money wasted, and I’m not at all optimistic we’ll get anything back.”

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US government shuts down after last-ditch funding votes fail

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US government shutdown to begin within hours

The US government has shut down for the first time in almost seven years after last-ditch Senate votes on funding plans fell short.

Hundreds of thousands of federal workers deemed not essential for protecting people or property – such as law enforcement personnel – could be furloughed or laid off after the shutdown began at midnight (5am UK time).

Critical services, including social security payments and the postal service, will keep operating but may suffer from worker shortages, while national parks and museums could be among the sectors that close completely.

Explained: What is a shutdown and who does it impact?

It comes after rival Democrats and Republicans refused to budge in their stand-off over healthcare spending.

A Democrat-led proposal to keep the government funded went down by 53 votes to 47 in the Senate, before the Republicans’ one notched up 55 in favour – five short of the threshold needed to avert a shutdown.

Unlike legislation, a simple majority isn’t enough to pass a government funding bill.

Following the votes in Washington DC on Tuesday night, the White House’s budget office confirmed the shutdown would happen and said affected agencies “should now execute their plans”.

It blamed the Democrats, describing their position as “untenable”. The opposition party wants to reverse cuts to the government’s health insurance programme, Medicaid, which were passed earlier this summer.

Senate majority leader John Thune, a Republican, accused the Democrats of taking federal workers “hostage”.

His Democrat counterpart, Senate minority leader Chuck Schumer, said the Republicans’ funding package “does absolutely nothing to solve the biggest health care crisis in America”.

Republican senators blamed the Democrats for not keeping the government open. Pic: Reuters
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Republican senators blamed the Democrats for not keeping the government open. Pic: Reuters

Trump threatens layoffs

President Donald Trump was defiant ahead of the votes, and warned he could make “irreversible” cuts “that are bad” for the Democrats if the shutdown went ahead.

He threatened to cut “vast numbers of people out” and “programmes that they (the Democrats) like”.

“We’ll be laying off a lot of people,” he told reporters in the Oval Office on Tuesday.

Tens of thousands of government employees have already been laid off this year, driven by the “DOGE” initiative spearheaded by Elon Musk upon Mr Trump’s return to the White House.

Donald Trump spoke in the Oval Office ahead of the shutdown. Pic: Reuters
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Donald Trump spoke in the Oval Office ahead of the shutdown. Pic: Reuters

The last shutdown was in Mr Trump’s first term, from December 2018 to January 2019, when he demanded money for his US-Mexico border wall. At 35 days, it was the longest on record.

Mr Thune has expressed hope the latest shutdown will come to a much quicker conclusion, telling reporters: “We can reopen tomorrow – all it takes is a handful of Democrats to join Republicans to pass the clean, nonpartisan funding bill that’s in front of us.”

Before this week, the government had shut down 15 times since 1981. Most only last a few days.

The Senate will hold further votes on the Republican and Democrat stopgap funding bills on Wednesday. The former would fund the government through to 21 November.

Analysis: This shutdown is a huge deal – and it’s hard to predict when it might end

This is a huge deal.

This shutdown happened because the Senate is deadlocked on two competing funding bills, one proposed by Republicans and one by Democrats.

Neither got the requisite amount of votes.

But this is not just about the politicians – real people will feel the impact of this shutdown.

National parks like the Grand Canyon, like Yosemite, will go unstaffed – some might close indefinitely.

Flights could get cancelled. The National Mall in DC, the iconic stretch between the Capitol – where these politicians work – and the Lincoln Memorial, could be chained up.

Trump has threatened mass layoffs of federal workers, who he says “will be Democrats”. It’s a scary time for them.

Trump is trying to spin this to his political advantage. He claims, falsely, that Democrats are trying to fund free healthcare for “illegal aliens”.

Democrats are pushing to improve government help on affordable healthcare, but this would not extend to undocumented immigrants.

Republicans say Democrats have sacrificed the interests of the American people to have a public showdown with the president.

It would be folly to predict how long this stand-off will last.

What happens now?

Immigration enforcement, air-traffic control, military operations, social security and law enforcement are among the services that will not be brought to a halt.

However, should employees miss out on payslips as a result of a prolonged shutdown, they could be impacted by staffing shortages. For example, delays at airports.

Cultural institutions deemed non-essential, like national parks and museums, will be more directly impacted from the very beginning, with large cuts to the workforce.

The popular Smithsonian, for example, has said it only has enough funding to stay open for a week.

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The show might not go on: Broadway stars ready to strike

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The show might not go on: Broadway stars ready to strike

Broadway actors are preparing to exit the stage in a strike that would shutter more than 30 productions ahead of its peak season.

Actors’ Equity, a union representing 900 performers and stage managers in New York’s iconic theatre scene, said a walkout was on the cards due to a dispute over healthcare.

It’s negotiating with the Broadway League, a trade body representing theatre owners, producers, and operators. A previous three-year contract expired earlier this week.

The union wants the league to increase its contribution to its healthcare fund, which is expected to fall into a deficit before next May. The rate of contributions has remained unchanged for more than a decade.

Actors’ Equity president Brooke Shields said: “Asking our employers to care for our bodies, and to pay their fair share toward our health insurance is not only reasonable and necessary, it’s an investment they should want to make toward the long-term success of their businesses.”

She added: “There are no Broadway shows without healthy Broadway actors and stage managers. And there are no
healthy actors and stage managers without safe workplaces and stable health insurance.”

The Broadway League said it was “continuing good-faith negotiations” to “reach a fair agreement” that works for “shows, casts, crews, and the millions of people from around the world who come to experience Broadway.”

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Should Broadway fall victim to strike action, it would follow in the footsteps of Hollywood – where writers walked out in 2023, curtailing a number of major productions – and the US video game industry in 2025, with concerns around the use of AI a key driver.

Actors’ Equity has not carried out a major strike since 1968, when a three-day dispute shut down 19 shows. An intervention from the New York City mayor helped both sides come to a deal.

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Energy price cap warning as latest rise takes effect

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Energy price cap warning as latest rise takes effect

The energy price cap is on course to remain steady through this winter but may jump in six months’ time, according to a respected industry forecast.

Ahead of the 2% rise in the default tariff, which is imposed from Wednesday until the end of December, Cornwall Insight said it was currently predicting that the latest increase would be eradicated for the January-March quarter.

It saw a £30 drop to average annual bills at the start of 2026 despite, the specialist said, the expected addition of a £10 per year levy to support the next generation of new nuclear power stations.

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Cornwall Insight warned that further government-imposed policy costs could add £100 more a year to bills from April, building on higher charges in place to pay for the green energy future and help for households through the expanded warm home discount.

Its prediction, which is subject to wholesale market movements and regulatory consultations on how to apply such charges to bills, would see the cap hit £1,855 from the October-December average £1,755.

Policy costs to assist the battle against climate change are playing an increasing role in determining the level of the price cap.

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Why is the energy price cap rising?

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There are 34 million households, including those on pre-payment meters and other standard variable arrangements, on the energy price cap.

There are a further 20 million unaffected by the price cap shift as they are on fixed rate deals.

They are only exposed to changes in raw energy prices and new policy costs when their term ends.

Wholesale prices – volatile since Russia’s invasion of Ukraine back in February 2022 – have been the main driver of rising bills since the end of the COVID pandemic.

But they are making little contribution to October’s increase as gas prices have remained stable recently due to weaker demand in the global economy and higher flows.

Much, however, depends on a lack of global shocks. The government wants to remove that volatility from our bills through a focus away from gas towards wind and new nuclear, including through modular reactors.

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Energy boss makes case for nuclear future

The problem for household bills in the interim is that it means even higher charges to help pay for the new infrastructure to support that shift in electricity provision.

Minister for energy consumers, Martin McCluskey, said: “Wholesale gas costs remain 75% above their levels before Russia invaded Ukraine. The more renewables on the system, the cheaper the wholesale price of electricity, which is why the only answer for Britain is this government’s mission to get us off the rollercoaster of fossil fuel prices and onto clean, homegrown power we control.”

He said of efforts to support struggling households: “We are taking urgent action to support vulnerable families this winter, expanding the £150 Warm Home Discount to more than six million families, which helps one in five households with their energy bills.

“In the coming weeks, we will be announcing details of the biggest home upgrade programme in British history to improve up to five million homes, making them cheaper and cleaner to run.”

Recent figures by Ofgem showed a record sum for household energy debt.

The regulator revealed a £4.4bn total during the second quarter of the year – up by £750m on the same period in 2024.

The government has said it is working with Ofgem to find solutions. Ideas include the possibility of a debt relief scheme.

Will Owen, energy expert at Uswitch.com, said of the Cornwall Insight predictions: “The predicted rise is driven by the increasing costs of making our energy grid fit for the future, and these charges are being passed on to bill-payers.

“If you’re on a standard variable tariff, you can beat these expected rises and save on bills by switching to a well-priced fixed deal now.

“There are currently 26 fixed deals priced below the October price cap, with savings of around £234 for the average household.”

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