Chrystal Hendry finished her psychology degree in 2021 and was excited to move to the next phase of her life – working towards becoming a counsellor – when she first became homeless.
Chrystal, 30, has spinal muscular atrophy and uses a wheelchair. She needs round-the-clock care, as well as home adaptations, such as a bed hoist and wet room, to live comfortably.
Several months after being evicted in 2021, and following a “really awful” period in inappropriate housing, she managed to find somewhere to rent in a different town, where she now lives.
It has never been the ideal home – the temporary ramps are a struggle. But it was better than the alternatives suggested by her council, including moving her live-in care team and equipment into one bedroom in an elderly dementia care home.
Four years on, she’s being evicted again.
Chrystal is one of the 70,000 households with a physical disability in England now facing homelessness.
Her landlord wants to redevelop the home she lives in and has issued a ‘no fault’ eviction notice, which has progressed to a court repossession order.
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Now, she’s waiting for the bailiffs to arrive.
“It just never ended, it’s still not ended four years later. I still can’t even think about building a career or giving back to anybody because I’m so consumed with it,” Chrystal told Sky News.
“At this moment in time, I have no idea where I’m going to go,” she said.
“For anybody a bailiff knocking on your door is scary, but when you’ve got fundamental pieces of equipment that you cannot live without it’s even scarier.”
Chrystal’s experience is not unique.
Among households who approached their local council for homelessness assistance in the latest year, one in five had physical ill health and disability support needs.
It’s a growing issue – there were nearly 70,000 such households in 2024/25, up from around 40,000 four years earlier, according to Sky News analysis of government data.
This represents a 72% increase, more than three times the 20% rise in the overall number of households seeking homelessness support.
The number of homeless or at-risk households with a physical disability support need increased more than any other demographic over the period.
They now represent 21% of households, up from 13% of households in 2020/21.
Councils ‘not taking it seriously’
Sky News and housing campaigner Kwajo Tweneboa sent Freedom of Information requests to English councils asking how many people were waiting for accessible social housing, and how long they wait on average.
Their responses reveal a troubling lack of understanding of accessible housing needs in their areas.
Two in three couldn’t say how many people with disabilities were waiting, while four in five weren’t able to estimate how long they could expect to wait.
Kensington and Chelsea Council disclosed one of the longest waits among those who did respond.
It said people waited more than six and a half years for accessible social housing, a year and three months longer than for one-bedroom properties.
But we don’t have the full picture, as most simply couldn’t provide figures.
“The fact most didn’t provide data on this issue shows the lack of seriousness shown towards those with disabilities and their needs,” Mr Tweneboa said.
“All it takes is for any of us to have an accident and we may need those services.
“We also have an ageing population; no doubt more and more people are going to have additional needs,” he added.
Image: Kwajo Tweneboa says councils’ poor response shows a ‘lack of seriousness’
There are five million more people in the UK with a disability than there were a decade ago, according to the government’s Family Resources Survey.
Mobility issues are most common, affecting just under half of those with a disability.
Home builders bypassing ‘very simple things’
“We currently do not have enough accessible homes here in England,” Millie Brown, deputy director for the homes team at the Centre for Ageing Better, told Sky News.
“We know that 20% of people are currently living with a disability, but only 13% of homes across England are built to accessibility standards which support them to live healthy and independent lives.
“Things such as step-free access to the home, a toilet on the ground level, doors that are wide enough to fit wheelchairs, for example.
“Very simple things that make it so disabled and older people can live in their homes independently.”
These criteria, alongside a ‘flush threshold’ – where the floor on either side of doorways are level – are outlined as the four basic criteria for accessibility, which 13% of homes in England meet as of the latest data for 2022.
It’s not always possible to retrofit existing homes to these standards, but campaigners argue they should be mandatory for new-build properties.
Plans under the previous government to raise accessibility standards for new homes never materialised and there has been a “lack of action from both the previous government and the current government”, said Ms Brown.
Image: Millie Brown from the Centre for Ageing Better says we don’t have enough accessible housing for those who need it
‘Couldn’t even get through the door’
Many councils told us they operate a “choice-based letting system” – meaning people waiting for social housing can bid for properties that suit their needs – but that they don’t actively monitor applicants’ accessibility requirements.
Constantly bidding for properties can be an exhausting process, especially for someone like Chrystal.
After her first eviction, when she was on North Hertfordshire’s housing register, she said she bid for over 100 properties but only secured viewings at six.
“None of them were accessible in any shape or form,” she said.
“In five of them I couldn’t get through the front door. Only one of the properties was adapted, but they told me my needs weren’t enough, so I was turned down.”
Image: Only one property Chrystal viewed was adapted – but the council turned her down
Now, she doesn’t even have the luxury of joining a housing register.
Because she moved to a different local authority in 2022 in search of housing, she is now ineligible for support in either her old area, where she hasn’t lived recently enough, or her new one, where she hasn’t lived for long enough.
‘Affordability problems compounded’
“The picture across the board is that it’s a struggle for everyone at the moment to find a suitable rented home,” Deborah Garvie, policy manager at Shelter, told Sky News.
She said the biggest difficulty is affordability, especially for those relying on housing benefit, which has been frozen and not kept up with inflation.
People with disabilities, or those caring for them, may be particularly affected as they are less likely to be working full time.
“There’s that big affordability problem which is likely to be compounded for people who either have disabilities themselves or have a household member with disabilities,” added Ms Garvie.
“And then on top of that you have the physical access problems as well.”
A parliamentary inquiry into disabled people in the housing sector ended earlier this year and the government has said it intends to set out policies on the accessibility of new homes soon.
A Ministry for Housing, Communities and Local Government spokesperson said: “Cases like Chrystal’s are unacceptable and is why we are taking urgent and decisive action to ban section 21 evictions, build 1.5 million new homes and give people housing security.
“Through our Plan for Change, we will build more accessible housing so everyone has a home that meets their needs, alongside delivering the biggest boost to social and affordable housing in a generation backed by £39bn investment.”
Broxbourne Council, which is responsible for housing in Chrystal’s area, responded: “At present, there are more than 1,600 households on the Housing Register.
“Ms Hendry has been provided with a personalised plan to support her to resolve her housing situation which acknowledges that specialist accommodation is required.
“It sets out what the council is doing to support Ms Hendry and also details other housing options that she can pursue.”
Chrystal acknowledges the council has given her a plan, but argues it doesn’t provide any real solutions.
“I’ve been told numerous times that they have no housing in the area,” she said.
“They have told me to look for places to rent, but finding private rentals that I can live in is like finding a needle in a haystack – and even if I do, housing benefit won’t cover it.
“I’m lucky enough that I can advocate for myself, but there are loads of people in my position that can’t do that.
“Trying to wade my way through these broken systems is upsetting and frustrating. I get angry because it seems like nobody wants to fix the problem.”
Production and additional reporting by Emily Jennings, social affairs producer.
The Data and Forensics team is a multi-skilled unit dedicated to providing transparent journalism from Sky News. We gather, analyse and visualise data to tell data-driven stories. We combine traditional reporting skills with advanced analysis of satellite images, social media and other open source information. Through multimedia storytelling we aim to better explain the world while also showing how our journalism is done.
Firefighters have been tackling a huge blaze in an Essex seaside town which forced dozens of people to be evacuated their homes.
An image from the Essex County Fire and Rescue Service shows how flames engulfed the building on West Avenue, Clacton-on-Sea, in the early hours of Monday.
A second photograph taken after the blaze was extinguished shows how the fire almost completely gutted the building and destroyed a vehicle parked outside.
There have been no reports of any injuries and the fire service said the cause of the blaze will be investigated when it is “safe to do so”.
The building housed the Codgers of Clacton furniture store and the Easy Mobility Services office.
John Jacobs, operations support lead at Easy Mobility Services, told Sky News the premises has been “completely gutted”.
He added: “All we know is it happened overnight, we understand the whole block is going to be condemned, it will need to come down as far as we know.”
Mr Jacobs continued: “We’re disappointed for our customers. We have a very big customer base in the Clacton area, most of whom are disabled and have mobility issues, so our focus right now is to make sure we continue to meet their requirements and serve them.”
A spokeswoman from Easy Mobility Services said the fire did not start in its premises.
Image: The aftermath of the blaze. Pic: Essex County Fire and Rescue Service
Essex fire service’s incident commander Nick Singleton said nearby Jackson Road, Penfold Road and Agate Road were all shut as firefighters tackled the blaze through the night.
Sixty people living near the blaze were evacuated from their homes, while other residents were told to keep their windows and doors closed due to the smoke.
Tendring District Council set up a refuge centre for those who were displaced – with 10 people still not able to return to their properties.
Mr Singleton later posted an update at 7am on Monday morning to say the fire had been extinguished.
He added crews will remain at the scene to “monitor and dampen down any hotspots”.
He continued: “I’d like to say a big thank you to the crews who worked extremely hard to stop the fire from spreading to nearby buildings. As well as a thank you to our emergency services partners for their help, the Premier Inn for providing a refuge centre and local residents for being patient with us while we deal with the incident.”
When a gunman riding a powerful motorbike pulled up outside a busy restaurant in north London and fired six shots in two seconds, the first bullet shattered the glass and hit a nine-year-old girl in the head.
Police say it came just millimetres from killing her and it is a “miracle” she survived, making a good recovery after spending more than three months in hospital, where her skull was rebuilt with titanium.
The girl, who was eating ice cream at the time of the shooting, still has the bullet lodged in her brain and is expected to have physical and cognitive difficulties for the rest of her life.
The intended targets of what prosecutors called an “assassination” attempt at Evin restaurant in Kingsland High Street, Dalston, on 29 May last year were a group of men sat eating and drinking at an outside table, who can be seen scrambling to the door in CCTV footage as the shots were fired.
Nasser Ali, 43, suffered a wound to his backbone. Kenan Aydogdu, 45, was shot in the leg – and Mustafa Kiziltan, 35, was hit in the thigh.
They were members of the Hackney Turks gang and the hit was organised by their fierce rivals, the Tottenham Turks, in a bitter tit-for-tat feud police believe is behind more than 20 murders over the past two decades.
The war escalated after Kemal Armagan, a leading figure in the Hackney Turks, swore revenge after he was beaten up at the Manor Club snooker hall in north London in the early hours of 24 January 2009.
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Izzet Eren and his cousin Kemal Eren, whose family ran the rival Tottenham Turks, were among those involved in the fight believed to have sparked the war, which has seen members of the two organised crime groups, their families and members of the public murdered and maimed on the streets of London and across Europe.
The gunman, who was riding a stolen Ducati Monster, got away and Riley refused to name the person who had hired him, telling jurors he feared for his and his family’s safety.
Police are offering a reward of up to £15,000 for information to help catch him and those involved in orchestrating the shooting, who are believed to be among the higher echelons of the Tottenham Turks.
Detective Inspector Ben Dalloway told Sky News it fits the pattern of “tit-for-tat violent incidents” between the gangs.
“You’ll have one member of one OCG [organised crime group] shot, stabbed, murdered, and then within months, sometimes even less, there’ll be retaliation,” he said.
Image: Gang feud linked to multiple murders
Beytullah Gunduz, who had left the restaurant just 17 minutes before the attack, was allegedly the subject of a £200,000 contract hit taken out in Turkey by Kemal Eren over his alleged role in the 2013 murder of his cousin, and Izzet Eren’s brother, Zafer Eren. Gunduz was acquitted of the murder.
Gunduz avoided the execution of the contract but was shot in the neck in August 2020 at close range by a motorcyclist before arriving at his solicitor’s office carrying his passport, a court heard.
One of the three men injured in the Dalston shooting, Kenan Aydogdu, who was described by prosecutors as a “high ranking” member of the Hackney Turks in a previous murder trial, had also been targeted before.
He was shot in the leg while in the same car as his close associate Ali Armagan in 2009 and suffered gunshot wounds to his legs when a gunman fired 10 shots as he was driving the following year.
Image: Ali Armagan was shot dead in 2012. Pic: Metropolitan Police/PA
Ali Armagan was shot dead in his car parked outside Turnpike Lane Tube station on 1 February 2012. Three men were later convicted of informing Kemal Eren – nicknamed “No Fingers” because of his missing digits – about his whereabouts at the time.
Kemal Eren is still wanted in the UK for the murder after he fled to Turkey, where he was himself shot and left paralysed in December 2012.
Police believe he is now the de facto leader of the Tottenham Turks after Izzet Eren, 41, was murdered in Moldova – where he fled after escaping from prison in Turkey – on 10 July last year.
Kemal Armagan, wearing a camouflage outfit and riding an electric bike, allegedly fired seven shots with a 9mm gun at his back and head, killing him instantly as he sat outside a café in Moldovan capital Chisinau in revenge for the murder of his brother.
When he was arrested carrying a false identity document in the ancient Turkish port city of Izmir on 10 March this year, Kemal Armagan was also wanted on suspicion of the murder of a shopkeeper in London and two other members of the Eren family in Turkey.
Image: Izzet Eren. Pic: Met Police
The rise of Turkish organised crime
Former head of drugs threat and intelligence for the National Crime Agency (NCA), Tony Saggers, says Turkish organised crime groups filled the demand for heroin from the 1970s as the UK grew into Europe’s largest market for the drug.
Legitimate trade routes set up by immigrants were “mirrored and matched” by the gangs, who brought heroin from Afghanistan through Iran and into Europe, he says.
Among those to get a foothold in the 1990s were the Hackney Turks, who are also known as the Bombacilars (Bombers), an ethnically Kurdish group run by Huseyin Baybasin, who was known as “The Emperor”.
He was dubbed Europe’s Pablo Escobar, said to be responsible for importing some 90% of all heroin into the UK, before he was jailed for life in the Netherlands in 2001.
When his younger brother Abdullah Baybasin – who is in a wheelchair after being shot in 1986 – took over, police likened watching him while he was under surveillance in the early 2000s to a scene in The Godfather. Those who met him kissed his hand and he spoke in quiet whispers so only those close could hear.
He was jailed for importing heroin and blackmail in what the judge described as a “mafia type” extortion racket in 2006 but the conviction was quashed and he was deported to Turkey in 2010 after a retrial collapsed.
Baybasin served a sentence for setting up and directing a criminal network and drug trafficking but is now free.
It started with a slap
By 2009, Kemal Armagan, and his brother Ali, were among those leading the Hackney Turks.
Along with the Tottenham Turks – also known as the Tottenham Boys – and a third north London gang with Turkish links, they were responsible for importing most of the UK’s heroin, according to police.
Izzet Eren, his cousin Kemal Eren and Mehmet Senpalit arrived at the Manor Club, a snooker hall near Manor House Tube station, at around 1am on 24 January 2009 before Kemal Armagan approached their group and a fight broke out, according to a police intelligence report.
“I’m old school, I’ll sort it out myself,” Kemal Armagan told police after the incident.
The fight was directly linked to 31 shootings, four arsons, five stabbings, and three murders that year as the gangs attacked each other in retaliatory violence.
The Hackney Turks’ E5 social club was sprayed with machinegun fire in March before Ahmet Paytak, 50, was shot and killed in a convenience shop then linked to Senpalit in Hornsey Road, Holloway, by helmet-wearing gunmen, in what prosecutors described as an “act of immediate revenge”.
The two men convicted over the shooting were said by the prosecution to have been hired by the Hackney Turks leadership “to do their dirty work”, while Kemal Armagan is still wanted for the murder.
Izzet Eren was shot at 12 times, but escaped uninjured, in September in an attempted hit, while fellow Tottenham Turk Oktay Erbasli was shot dead by a man on a motorbike on 2 October while driving a Range Rover rented by Kemal Eren.
Three days later, 21-year-old Cem Duzgan, who was not thought to be the intended target, was killed when a gunman opened fire with a submachine gun at the E5 social club, where Erdal Armagan was also inside.
Image: Kemal Eren. Pic: Met Police
Prosecutors described the murder as a “hit” likely ordered by Kemal Eren as revenge for the shooting of Erbasli.
Ali Armagan was murdered in February 2012, while Kemal Eren, who is still wanted in the UK over the murder, was shot in Elbistan, southeastern Turkey in December 2012 and left paralysed.
Zafer Eren, then the leader of the Tottenham Turks, was shot dead in Southgate on 18 April 2013, when his younger brother Izzet Eren took over the gang.
Prison escapes
Izzet Eren shot and killed one man and left another in a wheelchair in a revenge shooting in Bodrum, Turkey, in 2014.
He was deported to Turkey, where he was wanted for the murder, after serving a drugs sentence in the UK in 2015.
On 18 April that year, his cousin and Kemal Armagan’s brother, Beyzat Eren, was shot and killed in Turkey on the second anniversary of the murder of Zafer Eren.
Izzet Eren escaped from prison and smuggled himself back into the UK, where he was stopped by police on a stolen motorbike with another man on 13 October 2015, armed with a pistol and a Skorpion submachine gun.
Both guns were loaded with the safety catches off and police believed they were on their way to avenge the murder of Izzet’s brother, Zafer.
The pair admitted firearms offences but while being taken to Wood Green Crown Court in a prison van for sentencing, the Tottenham Turks made a bid to free Izzet.
Image: Police were tipped off to the escape attempt at Wood Green. Pic: PA
Image: Jermaine Baker was shot dead by police
The Metropolitan Police had received intelligence his gang were planning to help him escape and Jermaine Baker, one of the those recruited to help, was fatally shot by a police marksman.
Izzet Eren was jailed for 14 years and transferred to serve the rest of his sentence in Turkey on 26 August 2019 but escaped a month later on 26 September 2019.
His younger brother Huseyin Eren was murdered on a holiday to Turkey in 2020, sparking a new wave of violence.
In evidence given to the Jermaine Baker inquiry, police said the Tottenham Turks were behind three fatal shootings and four threat to life warnings in 2020 alone, which appeared to be linked to the murder of Huseyin.
There was also intelligence that Izzet Eren planned to return to the UK to seek revenge on multiple targets.
Image: Mehmet Koray Alpergin. Pic: PA
The Tottenham Turks were linked by a judge the murder of DJ Koray Alpergin, 43, who was stripped naked and tortured to death after being kidnapped with his girlfriend Gozde Dalbudak as they returned home from an Italian restaurant in Mayfair, central London, in October 2022.
One of those convicted over the plot was also found guilty of conspiracy to murder another man who was shot in Enfield, but survived, in another Tottenham Turks-ordered hit on 7 January 2023.
Leaders killed and arrested
Image: The suspect in the shooting of Izzet Eren. Pic: Moldovan police
Izzet Eren is understood to have travelled to Ukraine, from where he crossed the border to Moldova along with refugees fleeing the war with Russia.
An arrest warrant was issued from the UK to Moldova in 2022 to extradite Izzet Eren, who was suspected of being behind the importation of 156kg of heroin from Iran to Heathrow Airport and escaping lawful custody.
He was remanded in custody for around 18 months before being shot dead after being granted bail pending an appeal of his asylum claim.
London-based former lawyer, Toper Hassan, 58, who is married to Kemal Armagan’s sister, solicitor Reyhan Armagan, was allegedly recruited by his brother-in-law to organise logistics for Izzet Eren’s murder, a court heard during a court hearing, where he was fighting extradition to Moldova.
Turkish police confirmed to Sky News that Kemal Armagan was arrested on 10 March this year.
Dr Mahmut Cengiz, an adjunct faculty at the Department of Criminology, Law and Society of George Mason University, says targeting and killing the Tottenham Turks leader sends a “strong message” and further reprisals are likely.
“If you are … able to kill a group leader, it means that you are the most powerful organisation,” he said, adding that he expects a “strong response”.
He said the Tottenham Turks are “fighting for the criminal markets, so to be able to give a strong message” that they are still active they will have to attack the Hackney Bombers and target “the high-level people from this organisation”.
A man has been found guilty of his role in a gangland shooting that left a nine-year-old girl with a bullet lodged in her brain.
Javon Riley, 33, helped the motorbike-riding gunman escape from the scene after he fired six times at the Evin Restaurant in Dalston, east London, on 29 May last year.
Prosecutors said the Tottenham Turks gang had ordered the planned assassination of members of the rival Hackney Turks, who were sitting at a table outside.
But the first bullet missed, hitting the child – who was inside eating ice cream with her family – in the head.
Image: Javon Riley. Pic: Met Police
Police said it was a “miracle” she survived and were just “millimetres” away from launching a murder investigation.
The girl, who cannot be identified, spent more than three months in hospital, where she had her skull rebuilt with titanium, and has made a good recovery.
But she still has the bullet lodged in her brain and is expected to have physical and cognitive difficulties for the rest of her life.
Image: The girl was inside the restaurant eating ice cream. Pic: PA
Her mother said in a statement: “In a single moment, the future we had imagined for our daughter was torn away. She was once an energetic, adventurous child – everything that celebrated movement, energy, and life.
“Now, weakness on her left side means she can only watch from the sidelines, living with a titanium plate in her skull and a bullet still in her brain.
“As parents, we are shattered – emotionally, physically, mentally, and financially. Each day brings new challenges, from her slower growth on one side to the emotional and mental scars that cannot be seen.
“The world we once believed was safe for our child now feels frightening and uncertain. This was not just an accident – even if our daughter was not the intended target, those responsible were still attempting to take lives, it is brutal and inhumane. We live with this pain every day, knowing nothing will ever be the same for our family.”
Footage caught on the helmet camera of an off-duty policeman shows the gunman, who was riding a powerful Ducati Monster motorbike, shoot six bullets in two seconds.
Image: The gunman fired six shots in two seconds. Pic: Met Police
Image: Men scrambled to safety. Pic: Met Police
The men targeted scrambled to get inside but Nasser Ali, 43, suffered a wound to his backbone, Kenan Aydogdu, 45, was shot in the leg and Mustafa Kiziltan, 35, was hit in the thigh.
Riley, from the Tottenham area, claimed he had been contacted by a “third party” and offered around £40,000 to be involved in a “smash and grab” robbery of 60 kilos of drugs.
He denied three charges of attempted murder and causing grievous bodily harm with intent to the girl, but was found guilty after a trial at the Old Bailey on Monday.
Prosecutors said he was not a member of the Tottenham Turks, but played “a key role” before, during and after the shooting.
The court heard he carried out surveillance in the weeks before, once sipping pina coladas at a bar across the road from the restaurant.
Image: The stolen Ducati Monster used in the shooting. Pic: Met Police
£15,000 reward
After the shooting, the gunman ditched his motorbike and was driven away by Riley, who disposed of the weapon and arranged for cars used in the plot to be set on fire.
Riley told the jury he had never met the gunman and refused to name the person who had hired him, telling jurors he feared for his and his family’s safety.
Police are offering a reward of up to £15,000 for information to help catch the gunman, who is believed to have links to south London, and those involved in orchestrating the shooting.
“This isn’t a regular case, this is a completely innocent individual, a child, that’s been shot and if you can’t bring yourself to come forward with information… we need your help,” Detective Inspector Ben Dalloway told Sky News.
“You can see from the fact that the gunman here shot six rounds into a busy restaurant where diners were sat, minding their own business, they don’t care,” Metropolitan Police Detective Inspector Ben Dalloway told Sky News.
“As long as they send a message, as long as they seek to harm the opposition, they’ll stop at nothing.”
The judge, Mark Lucraft KC, said he will sentence Riley on 12 September when he faces a “lengthy” prison sentence.