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Salesforce CEO Marc Benioff participates in an interview at the World Economic Forum in Davos, Switzerland, on Jan. 22, 2025.

Chris Ratcliffe | Bloomberg | Getty Images

Salesforce has cut 4,000 of its customer support roles, CEO Marc Benioff recently said while discussing how artificial intelligence has helped reduce the company headcount.

Benioff revealed the layoffs during an interview published Friday on The Logan Bartlett Show podcast.

“I’ve reduced it from 9,000 heads to about 5,000, because I need less heads,” Benioff said while discussing the impact of AI on Salesforce operations.

Salesforce has been on the front lines of the AI revolution and has built what it calls an “Agentforce” of customer service bots.

“Because of the benefits and efficiencies of Agentforce, we’ve seen the number of support cases we handle decline and we no longer need to actively backfill support engineer roles,” Salesforce said in a statement Tuesday to NBC Bay Area.

The layoffs come after Benioff over the summer announced AI is doing up to 50% of the work at Salesforce, which is based in San Francisco.

Laurie Ruettimann, a human resources consultant, said AI is affecting jobs in several industries.

“There have been layoffs all over America directly attributed to AI,” Ruettimann said, adding anyone who wants to stay employed or looking for work needs to learn new skills.

“If your network could get you a job, it would have done it already. It would have done it yesterday,” Ruettimann said. “It’s on you to expand your vision, to expand your horizons and to meet new people.”

Analyst Ed Zitron said AI is being blamed by tech companies that over hired during the pandemic. The companies are now looking to lure investors by claiming to be more efficient, Zitron said.

“It’s just a growth at all costs mindset,” Zitron said. “The only thing that’s important is growth, even if it ruins people’s lives. Even if it makes the company worse and provides an inferior product.”

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Trump backs off sending National Guard to San Francisco after Huang, Benioff phone calls

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Trump backs off sending National Guard to San Francisco after Huang, Benioff phone calls

U.S. President Donald Trump gestures as he hosts a Rose Garden Club lunch at the White House in Washington, D.C., U.S., October 21, 2025.

Kevin Lamarque | Reuters

President Donald Trump said in a post on Thursday that the National Guard was preparing to “surge” San Francisco, but he was swayed by Nvidia CEO Jensen Huang, Salesforce Marc Benioff and others to hold off on the deployment.

Trump said in a post on Truth Social that he also spoke with Democratic Mayor Daniel Lurie, who “was making substantial progress” on crime.

“Great people like Jensen Huang, Marc Benioff, and others have called saying that the future of San Francisco is great,” Trump wrote.

The reversal marks a major political win for the city of San Francisco and Lurie, who is in his first term.

“The president told me clearly that he was calling off any plans for a federal deployment in San Francisco,” Lurie said in a statement. “Secretary of Homeland Security Kristi Noem reaffirmed that direction in our conversation this morning.”

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Lurie, a moderate Democrat, has taken a different approach with Trump than other California officials, like Rep. Nancy Pelosi and Governor Gavin Newsom, who publicly fire back at the president’s administration. Instead, Lurie consistently does not evoke Trump by name publicly or privately.

In recent addresses on the potential for a deployment, Lurie has touted the city’s progress on business development and crime, often citing data that shows San Franciscans feel the city is on the right track.

“We have work to do, and we would welcome continued partnerships with the FBI, DEA, ATF, and U.S. Attorney to get drugs and drug dealers off our streets, but having the military and militarized immigration enforcement in our city will hinder our recovery,” Lurie said.

The potential Guard deployment became a larger flashpoint when Benioff told the New York Times that he’d support Trump’s call for federal troops to be sent to San Francisco.

His sentiments were publicly supported by Elon Musk and David Sacks, high-profile techies with close ties to the Trump administration.

On Friday, facing mounting criticism, Benioff backtracked.

“Having listened closely to my fellow San Franciscans and our local officials, and after the largest and safest Dreamforce in our history, I do not believe the National Guard is needed to address safety in San Francisco,” he posted on X.

A U.S. Customs and Border Patrol agent fires a non-lethal round at protesters as they clear a path for vehicles to enter Coast Guard Island on October 23, 2025 in Oakland, California. Federal agents have arrived in the San Francisco Bay Area for immigration operations.

Justin Sullivan | Getty Images News | Getty Images

The data show a changing tide in the city.

Crime rates are down 30% from 2024, homicide levels hit their lowest levels in 70 years and car break-ins haven’t been at current levels in 22 years.

Meanwhile, event bookings and tourism are on the rise, residential real estate is becoming more scarce and the office market is heating up.

Business momentum in the city is largely built on the AI boom, post-pandemic. New CBRE data show venture funding in 2025 is expected to surpass the record reached in 2021, thanks in large part to AI investments in San Francisco and Silicon Valley.

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Trump admin not negotiating equity stakes with quantum firms: Commerce official

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Trump admin not negotiating equity stakes with quantum firms: Commerce official

US Secretary of Commerce Howard Lutnick speaks at a business reception at Lancaster House in central London, with attendees including government ministers from both the UK and US and representatives from major UK companies, as part of the second state visit to the UK by US President Donald Trump. Picture date: Thursday Sept. 18, 2025.

Jordan Pettitt | Via Reuters

The U.S. government is not in talks with quantum computing companies to take equity stakes in the firms in exchange for federal funding, a Commerce Department official told CNBC.

“The Commerce Department is not currently negotiating equity stakes with quantum computing companies,” the spokesperson said in a statement.

The denial comes after the Wall Street Journal, citing people familiar with the matter, said that the Trump administration was in talks with companies including IonQ, Rigetti Computing, and D-Wave Quantum.

During trading on Thursday, Rigetti was up 7%, IonQ was up 7%, D-Wave was up 13%, and Quantum Computing was up 5%.

The Trump administration has taken recent equity stakes in companies and industries seen as vital to U.S. national security.

In August, it took a 10% stake in Intel, the nation’s leading semiconductor manufacturer. It also took a 15% stake in MP Materials, which mines rare earth elements. China has restricted exports of rare earths.

Experts say that the U.S. government’s growing interest in taking stakes in private companies is unprecedented in recent decades.

Trump administration officials such as Commerce Secretary Howard Lutnick have argued that the government should benefit from a company’s success, especially where federal funds are involved.

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Quantum computing has attracted significant attention in recent years, with some of the most powerful institutions in the world spending millions in a race to develop and build the first useful and practical quantum computer, which could be completed in the next five years, according to optimistic predictions.

When there is a useful quantum computer, it would be able to do tasks that would require so much computing time on a traditional computer that it would be infeasible, such as discovering molecules that could be useful medicines or factoring large numbers.

Right now, there isn’t anything useful that quantum computers can do. The machines are purely for research.

But governments keep a close eye on the technology because it has military implications, including the potential to be able to decipher encrypted military communications.

Although the industry is attracting billions in investments, including from the federal government, it has not generated significant revenue yet.

Quantum computing companies generated under $750 million in revenue in 2024, according to a McKinsey report.

On Wednesday, Google claimed a quantum breakthrough in which it conducted research that showed that a quantum computer can run an algorithm over 13,000 times faster than a traditional computer, and that it could be verified by a second quantum computer, an advancement over past research.

Google shares jump after announcing quantum computing advancement

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Super Micro shares fall 6% on weak preliminary results

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Super Micro shares fall 6% on weak preliminary results

Charles Liang, CEO of Super Micro, speaks at the Computex conference in Taipei, Taiwan, on June 1, 2023.

Walid Berrazeg | Sopa Images | Lightrocket | Getty Images

Super Micro Computer shares fell 6% on Thursday after the company released weak preliminary results for its fiscal first quarter of 2026.

The server maker said it expects to report $5 billion in revenue for the quarter, down from the $6 billion to $7 billion guidance that the company had previously issued.

Super Micro said “design win upgrades” pushed some expected first-quarter revenue to the second quarter.

“We see customer demand accelerating, and we are gaining AI share, reiterating revenue of at least $33B for FY 2026 with the expectation of delivering more.” Super Micro CEO Charles Liang said in a statement.

Super Micro said it has had “recent design wins” of more than $12 billion, and that delivery has been requested during its fiscal second quarter.

The company will provide further updates on its expected second-quarter deliveries and revenues during its earnings call on Nov. 4, when it will officially report its first-quarter results.

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Super Micro year to date stock chart.

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