The Etsy NYC headquarters building is seen in New York City.
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Etsy CEO Josh Silverman will step down from his position and move to the role of executive chairman at the end of the year, the online marketplace said Wednesday.
Kruti Patel Goyal, Etsy’s president and chief of growth who previously oversaw its Depop resale app, will take the helm at Etsy effective Jan. 1, 2026, the company said.
Etsy shares fell more than 5% in morning trading following the news, which was announced alongside its third-quarter earnings report. The company reported a beat on the top and bottom lines, but gross merchandise sales were down year over year.
For the third quarter, Etsy reported adjusted earnings per share of 63 cents on revenue of $678 million, which exceeded consensus estimates of 53 cents per share and $655.3 million, according to LSEG.
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Gross merchandise sales, or the total volume of goods sold on the platform, came in at $2.72 billion. That’s a 6.5% decline from the same period a year ago, when GMS was $2.91 billion, but higher than expectations for $2.68 billion, according to StreetAccount.
Active buyers on Etsy slid 5% year over year to 86.6 million, while sellers on the platform totaled 5.5 million during the quarter, a decrease of 10.9% from the same period a year ago.
Depop, which Etsy acquired for $1.62 billion in 2021, was a brighter spot in the results. Depop GMS soared 39.4% year over year to $292.1 million. Active sellers jumped nearly 41% to 3 million, while active buyers were up nearly 40% to 6.6 million.
Silverman, a former eBay executive, held the top job for the last eight years and guided the company through a demand surge brought on by the Covid-19 pandemic, when shoppers flocked to the site to buy up face masks.
Etsy has struggled to grow its business since the pandemic e-commerce boom, while it continues to contend with stiff competition from Amazon and Shopify, as well as China-linked upstarts Temu, Shein and TikTok Shop.
President Donald Trump‘s shifting tariff policies have also strained some Etsy sellers’ businesses, particularly the removal of the “de minimis” exception in August, a provision where shipments under $800 were allowed to enter the country virtually duty-free.
Etsy has sought to integrate artificial intelligence tools across its site to keep buyers and sellers returning to the platform, while working to establish itself as a “gifting destination.”
Last month, Etsy partnered with OpenAI to allow its merchants to sell their products directly in ChatGPT.
Silverman said in a statement that he felt it was the “right time to hand over the leadership baton” to Goyal, who he said is the “right leader to guide the business forward.”
“I remain confident in Etsy’s continued growth — not only because of our unique marketplace, but because of the talented people behind it,” Silverman said.
The company also announced that venture capitalist Fred Wilson, Etsy’s chairman since 2017, will step down from the role. He’ll continue to serve on Etsy’s board.
Correction: This story has been updated to reflect that Kruti Patel Goyal is currently the company’s president and chief growth officer and was previously CEO of Depop.
Sam Altman, CEO of OpenAI, attends the annual Allen and Co. Sun Valley Media and Technology Conference at the Sun Valley Resort in Sun Valley, Idaho, on July 8, 2025.
David A. Grogan | CNBC
OpenAI on Wednesday announced two reasoning models that developers can use to classify a range of online safety harms on their platforms.
The artificial intelligence models are called gpt-oss-safeguard-120b and gpt-oss-safeguard-20b, and their names reflect their sizes. They are fine-tuned, or adapted, versions of OpenAI’s gpt-oss models, which the company announced in August.
OpenAI is introducing them as so-called open-weight models, which means their parameters, or the elements that improve the outputs and predictions during training, are publicly available. Open-weight models can offer transparency and control, but they are different from open-source models, whose full source code becomes available for users to customize and modify.
Organizations can configure the new models to their specific policy needs, OpenAI said. And since they are reasoning models that show their work, developers will have more direct insight into how they arrive at a particular output.
For instance, a product reviews site could develop a policy and use gpt-oss-safeguard models to screen reviews that might be fake, OpenAI said. Similarly, a video game discussion forum could classify posts that discuss cheating.
OpenAI developed the models in partnership with Robust Open Online Safety Tools, or ROOST, an organization dedicated to building safety infrastructure for AI. Discord and SafetyKit also helped test the models. They are initially available in a research preview, and OpenAI said it will seek feedback from researchers and members of the safety community.
As part of the launch, ROOST is establishing a model community for researchers and practitioners that are using AI models in an effort to protect online spaces.
The announcement could help OpenAI placate some critics who have accused the startup of commercializing and scaling too quickly at the expense of AI ethics and safety. The startup is valued at $500 billion, and its consumer chatbot, ChatGPT, has surpassed 800 million weekly active users.
On Tuesday, OpenAI said it’s completed its recapitalization, cementing its structure as a nonprofit with a controlling stake in its for-profit business. OpenAI was founded in 2015 as a nonprofit lab, but has emerged as the most valuable U.S. tech startup in the years since releasing ChatGPT in late 2022.
“As AI becomes more powerful, safety tools and fundamental safety research must evolve just as fast — and they must be accessible to everyone,” ROOST President Camille François, said in a statement.
Eligible users can download the model weights on Hugging Face, OpenAI said.
Fiserv‘s stock plummeted 44% Wednesday and headed for its worst day ever after the fintech company cut its earnings outlook and shook up some of its leadership team.
“Our current performance is not where we want it to be nor where our stakeholders expect it to be,” wrote CEO Mike Lyons in a release.
For the full year, Fiserv now expects adjusted earnings of $8.50 to $8.60 a share for the year, down from a previous forecast of $10.15 and $10.30. Revenues are expected to grow 3.5% to 4%, versus a prior estimate of 10%.
Adjusted earnings came in at $2.04 per share, falling short of the LSEG estimate of $2.64. Revenues rose about 1% from a year ago to $4.92 billion, missing the $5.36 billion forecast. Net income grew to $792 million from $564 million in the year-ago period.
Along with the results, Fiserv announced a slew of executive and board changes.
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Beginning in December, operating chief Takis Georgakopoulos will serve as co-president with Dhivya Suryadevara, recent CEO of Optum Financial Services and Optum Insight at UnitedHealth Group. Fiserv also promoted Paul Todd to finance chief.
“We also have opportunities in front of us to improve our results and execution, and I am confident that these are the right leaders to help guide Fiserv to long-term success,” Lyons wrote in a separate release.
Fiserv also announced that Gordon Nixon, Céline Dufétel and Gary Shedlin would join its board at the beginning of 2026, with Nixon serving as independent chairman of the board. Shedlin is slated to lead the audit committee.
The Milwaukee, Wisconsin-based company also announced an action plan that Lyons said would better situate the company to “drive sustainable, high-quality growth” and reach its “full potential.”
Fiserv said it will move its stock from the NYSE to the Nasdaq next month, where it will trade under the ticker symbol “FISV.”
Fiserv did not immediately respond to CNBC’s request for comment.
Character.AI on Wednesday announced that it will soon shut off the ability for minors to have free-ranging chats, including romantic and therapeutic conversations, with the startup’s artificial intelligence chatbots.
The Silicon Valley startup, which allows users to create and interact with character-based chatbots, announced the move as part of an effort to make its app safer and more age-appropriate for those under 18.
Last year, 14-year-old Sewell Setzer III, committed suicide after forming sexual relationships with chatbots on Character.AI’s app. Many AI developers, including OpenAI and Facebook-parent Meta, have come under scrutiny after users have committed suicide or died after forming relationships with chatbots.
As part of its safety initiatives, Character.AI said on Wednesday that it will limit users under 18 to two hours of open-ended chats per day, and will eliminate those types of conversations for minors by Nov. 25.
“This is a bold step forward, and we hope this raises the bar for everybody else,” Character.AI CEO Karandeep Anand told CNBC.
Character.AI introduced changes to prevent minors from engaging in sexual dialogues with its chatbots in October 2024. The same day, Sewell’s family filed a wrongful death lawsuit against the company.
To enforce the policy, the company said it’s rolling out an age assurance function that will use first-party and third-party software to monitor a user’s age. The company is partnering with Persona, the same firm used by Discord and others, to help with verification.
In 2024, Character.AI’s founders and certain members of its research team joined Google DeepMind, the company’s AI unit DeepMind. It’s one of a number of such deals announced by leading tech companies to speed their development of AI products and services. The agreement called for Character.AI to provide Google with a non-exclusive license for its current large language model, or LLM, technology.
Since Anand took over as CEO in June, 10 months after the Google deal, Character.AI has added more features to diversify its offering from chatbot conversations. Those features include a feed for watching AI-generated videos as well as storytelling and roleplay formats.
Although Character.AI will no longer allow teenagers to engage in open-ended conversations on its app, those users will still have access to the app’s other offerings, said Anand, who was previously an executive at Meta.
Of the startup’s roughly 20 million monthly active users, about 10% are under 18. Anand said that percentage has declined as the app has shifted its focus toward storytelling and roleplaying.
The app makes money primarily through advertising and a $10 monthly subscription. Character.AI is on track to end the year with a run rate of $50 million, Anand said.
Additionally, the company on Wednesday announced that it will establish and fund an independent AI Safety Lab dedicated to safety research for AI entertainment. Character.AI didn’t say how much it will provide in funding, but the startup said it’s inviting other companies, academics, researchers and policy makers to join the nonprofit effort.
Regulatory pressure
Character.AI is one of many AI chatbot companies facing regulatory scrutiny on the matter of teens and AI companions.
In September, the Federal Trade Commission issued an order to seven companies including, Character.AI’s parent, as well as Alphabet, Meta, OpenAI and Snap, to understand the potential effects on children and teenagers.
On Tuesday, Senators Josh Hawley, R-Mo, and Richard Blumenthal, D-Conn, announced legislation to ban AI chatbot companions for minors. California Gov. Gavin Newsom signed a law earlier this month requiring chatbots to disclose they are AI and tell minors to take a break every three hours.
Rival Meta, which also offers AI chatbots, announced safety features in October that will allow parents to see and manage how their teenagers are interacting with AI characters on the company’s platforms. Parents have the option to turn off one-on-one chats with AI characters completely and can block specific AI characters.
The matter of sexualized conversations with AI chatbots has come into focus as tech companies announce different approaches to dealing with the issue.
Earlier this month, Sam Altman announced that OpenAI would allow adult users to engage in erotica with ChatGPT later this year, saying that his company is “not the elected moral police of the world.”
Microsoft AI CEO Mustafa Suleyman said last week that the software company will not provide “simulated erotica,” describing sexbots as “very dangerous.” Microsoft is a key investor and partner to OpenAI.
The race to develop more realistic human-like AI companions has been growing in Silicon Valley since ChatGPT’s launch in late 2022. While some people are creating deep connections with AI characters, the speedy development presents ethical and safety concerns, especially for children and teenagers.
“I have a six-year-old as well, and I want to make sure that she grows up in a safe environment with AI,” Anand said.
If you are having suicidal thoughts or are in distress, contact the Suicide & Crisis Lifeline at 988 for support and assistance from a trained counselor.