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The Princess of Wales has delivered a rare speech calling on businesses to value “time and tenderness just as much as productivity and success”, as part of her push to make society put the needs of children first. 

During her first speech since she was diagnosed with cancer at the start of 2024, Kate reflected on the importance of love, telling 80 business leaders, “the love we feel in our earliest years fundamentally shapes who we become and how we thrive as adults”.

But in a call to action for businesses, she added: “Every one of you interacts with your own environment; a home, a family, a business, a workforce, a community. These are the ecosystems that you yourselves help to weave.

“Imagine a world where each of these environments were built on valuing time and tenderness just as much as productivity and success.

“As business leaders, you will face the daily challenge of finding the balance between profitability and having a positive impact. But the two are not, and should not be incompatible.”

Princess of Wales talks with business leaders and attendees at the Future Workforce Summit. Pic: Reuters
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Princess of Wales talks with business leaders and attendees at the Future Workforce Summit. Pic: Reuters

The Princess of Wales leaves after attending the Future Workforce Summit at Salesforce Tower in London.
Pic: PA
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The Princess of Wales leaves after attending the Future Workforce Summit at Salesforce Tower in London.
Pic: PA

At the Future Workforce Summit, hosted by her Royal Foundation Business Taskforce, Kate thanked her team at the Centre of Early Childhood “for holding the fort, particularly over the last couple of years”.

She was also joined by former England manager Sir Gareth Southgate as she called on business leaders to invest more in the early years development of children.

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The event came as The Royal Foundation released a new report called “The Human Advantage”, exploring how, as AI increasingly handles technical tasks, competitive advantage will rely on human skills that technology cannot replicate.

But while the survey found that 81% of business leaders believe there will be an increased need for human skills in the next five to 10 years, very few business leaders identified the unique importance of early childhood in the development of these skills.

Gareth Southgate attends the Future Workforce Summit. Pic: Reuters
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Gareth Southgate attends the Future Workforce Summit. Pic: Reuters

In summer 2024, the Royal Foundation Business Taskforce for Early Childhood produced a report recommending a range of interventions from creating a culture inside and outside firms that prioritises childhood to supporting parents with greater resources and flexibility in the workplace.

Involving the chief executives of Ikea, NatWest Group and Deloitte, the report highlighted how the nation could benefit from an estimated £45.5bn.

The report followed the launch of Kate’s long-term campaign, Shaping Us, in January 2023, described as the princess’ “life’s work”, and aimed at highlighting the crucial first five years of a child’s life.

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Scotland secure men’s World Cup spot for first time since 1998 after beating Denmark

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Scotland secure men's World Cup spot for first time since 1998 after beating Denmark

Scotland secured a place at the men’s World Cup for the first time since 1998 as stoppage-time goals by Kieran Tierney and Kenny McLean secured a thrilling 4-2 win over Denmark at Hampden Park.

Scott McTominay’s spectacular third-minute bicycle kick had given the hosts a half-time lead.

Rasmus Hojlund equalised for the Danes in the 57th minute shortly before Rasmus Kristensen was sent off, but Lawrence Shankland restored Scotland’s advantage.

When Patrick Dorgu brought Denmark level again with nine minutes remaining, it seemed they would claim the point needed to top the group and book their place at next year’s tournament in the US, Canada, and Mexico.

However, Tierney fired an unstoppable shot past Kasper Schmeichel in the third minute of stoppage time

And then, with the Denmark goalkeeper up in attack at the other end of the pitch, McLean hit a long-range effort from his own half to spark delirious scenes.

Scotland's Kenny McLean celebrates scoring his side's fourth goal against Denmark. Pic: PA
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Scotland’s Kenny McLean celebrates scoring his side’s fourth goal against Denmark. Pic: PA

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The victory saw Scotland top Group C and secure automatic qualification for the 2026 World Cup.

Head coach Steve Clarke had already led his country to back-to-back European Championships.

He told the BBC: “Scott McTominay scored the best overhead kick I’ve ever seen, and it might not have been the best goal of the night!”

Scott McTominay celebrates scoring the opening goal for Scotland. Pic: Reuters
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Scott McTominay celebrates scoring the opening goal for Scotland. Pic: Reuters

Scotland captain Andy Robertson dedicated the victory to his former Liverpool teammate Diogo Jota, who died earlier this year in a car accident.

He told the BBC: “We certainly put the country through it, but I’m sure it will be worth it.”

“I couldn’t get my mate Diogo Jota out of my head today,” he added. We spoke so much together about the World Cup. When he missed out in Qatar through injury and I missed out when Scotland never went.

“We always discussed what it would be like going to this World Cup. I know he’ll be somewhere smiling over me tonight.”

The draw for the 2026 World Cup will take place in Washington on 5 December.

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Best and worst parcel delivery companies revealed

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Best and worst parcel delivery companies revealed

The best and worst delivery companies have been revealed in new research by Citizens Advice.

According to a survey carried out for the report, a record 15 million people experienced a problem with their latest delivery – more than one in three of those surveyed.

Yodel came last in a league table compiled by the charity, with a score of two out of five stars.

Royal Mail scored the highest at 3.25 out of five stars. Amazon Logistics came second with three stars, followed by DPD and Evri, which both got 2.25.

Citizens Advice’s league table measured the companies’ performance based on customer service, delivery issues and how well they met accessibility needs.

The most common issues people faced with their last delivery included the driver leaving before they had time to get to the door (29%), their parcel being left in an insecure location (24%), and parcels arriving late (24%).

The charity pointed to regulator Ofcom introducing guidance on complaints and accessibility in 2023, but said its research showed many parcel firms were still “ignoring the rules”.

‘Tougher action needed’

Dame Clare Moriarty, chief executive of Citizens Advice, said: “We continue to see millions of people chasing lost parcels, having their accessibility needs ignored and hitting a brick wall when they try to complain.

“The question now is whether the regulator will take tougher action to improve the parcel market once and for all.”

In response, Ofcom said in a statement to Sky News: “We have a strong track record of holding parcel firms to account on behalf of the public.

“That has involved tracking people’s experiences of parcel deliveries for over a decade, and, as a result, introducing strengthened regulations on parcel firms in 2023.

“Under these rules, postal operators must have a simple and transparent complaints process in place, and have clear and effective policies and procedures for the fair treatment of disabled customers.

“While overall satisfaction is reasonably high at 78%, people’s experiences can vary depending on which parcel company delivers their package, and we’re continuing to press operators to make further improvements.

“We’ll also continue to work with Citizens Advice – as the statutory consumer advocate for post – to achieve our shared goal of ensuring consumers receive a reliable service, whichever company is used.”

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Are delivery drones the future?

Accessibility found to be the worst performing area

Mike, in his 70s, has muscular dystrophy and relies on two walking sticks. He has asked delivery firms not to leave parcels at his front door as he struggles to get there in time.

He instead asks them to deliver to his back door, which is closer to his home office and easier for him to reach. But Citizens Advice says companies ignore his requests.

It results in parcels often being misdelivered or left exposed to the weather.

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“It makes you awfully frustrated, and it makes you really fed up, to the point that I’m beginning to stop buying from retailers that use certain delivery companies,” Mike said.

“I had one delivery agent chuck a parcel over the back gate on to the concrete floor, who said he’d handed it to the resident. I had the video showing him throwing it over the back gate then taking a picture saying he’d delivered it.”

What have the delivery companies said in response?

Amazon:

“Every day at Amazon, incredible employees and independent delivery partners come together to provide fast, reliable and safe delivery for our customers.

“The vast majority of deliveries make it to customers without issue. In the rare case something occurs, we work with customers directly to make it right.”

Royal Mail:

“We are pleased Royal Mail came first in the Citizens Advice parcels league table for the fourth year running.

“Since last year, we’ve made great strides in providing customers with the most convenient options for sending, returning and collecting parcels.

“Aside from delivering to every home in the UK, we offer the UK’s largest out-of-home network including shops, lockers and parcel post boxes, all introduced to ensure we’re the nearest and simplest choice for our customers.”

Evri:

“Every parcel matters, and it is great to receive independent recognition from Citizens Advice of the progress we are already making on service.

“This comes at a time when we have grown significantly in scale to deliver over 900 million parcels a year and follows sustained investments of £57m in operations and technology supporting service improvements over the past 12 months.

“That said, we have further improvements planned and know we have more to do.

“By listening to feedback and investing in the right tools, systems, and training, we have been able to make tangible improvements for our customers as we remain focused on building further trust and consistency across each delivery.

“We are also the only UK parcel carrier to commit to accessibility improvements and since we partnered with disability equality charity Scope in October 2024 improvements include enhanced doorstep and website delivery options, with 90,000 customers already setting accessibility preferences on their Evri account.”

Yodel and DPD did not respond to requests for comment from Sky News.

Citizens Advice said between August and September, Opinium Research conducted an online survey of 8,000 adults who received a parcel in the last month from Royal Mail, DPD, Yodel, Amazon Logistics or Evri.

The data was weighted to be nationally representative of those that had received a parcel from one of those five companies in the last month.

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Council facing urgent questions over deaths of two more teens

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Council facing urgent questions over deaths of two more teens

Two more teenagers who were in the care of Barnet Council have died since the death of 18-year-old Nonita Grabovskyte – prompting urgent questions over whether vital lessons were delayed.  

Both were 18-year-old care leavers and died in December 2024 and January 2025 – just over a year after Nonita took her own life on 28 December 2023, the north London council said.

Their names have not yet been released while families are being informed, but confirmation of the deaths means three care-experienced young people connected to Barnet have now died in the space of 13 months.

It raises serious concerns about what the council learned from Nonita’s case and whether earlier action to publish and implement changes could have prevented further loss of life.

Nonita’s death – investigated in the Sky News documentary Unseen: A Girl Called Nonita – featured critical failings in the transition between children’s and adult services.

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Unseen: A girl called Nonita

The coroner later described an “absence of coordinated transition” during the most vulnerable moment in her life.

Despite that, Sky News has learned that a joint learning review into the deaths of Nonita and the second young person, known only as Young Person E, was completed in February.

But publication was delayed for almost a year, until after the conclusion of Nonita’s inquest in October.

The inquest process is under way for the most recent death – Young Person R – with a review expected to be launched, a council spokesperson said.

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The timing has led to growing scrutiny over whether lessons were identified on paper but not acted on quickly enough to protect others.

Oversight of learning reviews sits with the Barnet Safeguarding Children Partnership, which includes the police, NHS, and council.

Barnet Council says the delayed learning review into the deaths of Nonita and the second young person will finally be presented to the safeguarding partnership on 27 November, after which its findings will be published.

An inquest into the most recent death is scheduled for February.

We’ll learn lessons, says council leader

Council leader Barry Rawlings said: “We’re sorry for what happened. We do realise there have been some failures by different agencies, including the council.

“It shouldn’t happen, and we need to learn from that.

“It’s a complete tragedy, obviously you wish these things don’t happen. But as I said, the only thing we can do is to learn proper lessons from it. It’s happened. I can’t stop it.

“We’ll do we can to stop a similar thing happening again. That is the important thing. And that’s what my focus is on, the future.”

Read more: Council accused of ‘toxic culture of secrecy’

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‘Nobody helped her’: Sam Morton on care failings

Hundreds of young people who grew up in care have died in England since 2020, according to figures obtained by Sky News.

Sky News analysis found 91 care leavers aged 16 to 25 died in the past year alone – nearly two every week.

The Children’s Wellbeing and Schools Bill is currently in parliament, intended to improve children’s social care.

Campaigners have criticised the bill, saying it does not go far enough to prevent the deaths of young people in the system. But the government is resisting calls to make amendments.

Local authorities in England are now spending more than £14bn a year on children’s social care – that includes foster care, children’s homes, safeguarding, and support for care leavers.

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