Front-of-house workers at leading West End theatres have told Sky News audiences have “forgotten how to behave” – claiming assaults and abuse are a common occurrence.
Agreeing to talk to us anonymously, we heard accounts of drunk audience members projectile vomiting in the auditorium, used condoms being found in the stalls, and ambulances being called to treat bleeding audience members after fights.
One theatre worker – who was fearful speaking out could cost him his job – said he was concerned that top management at some venues are putting “profit over safety”.
He told us how, despite a life-long love of theatre, his job has become intolerable after the COVID pandemic.
“I had a friend who is barely 5ft 2in punched in the face by a man who was 6ft 9in. She’s in her 20s.”
He said he was assaulted by a man who had arrived late and wouldn’t accept that he had to wait for an appropriate moment in the show to take his seat.
“I’d moved myself in front of the doors and he basically slammed me against the wall and then walked in, calling me a f****** w***** for doing my job… security pulled him out and he was made to apologise… but he was allowed to watch the show. I’ve just been assaulted and I’m shaken but that’s a common experience in the West End.”
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As well as hearing countless examples of how audience members are routinely drunk and disrespectful, another worker even showed Sky News one theatre group’s internal incident reports.
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Theatregoers thrown out as crowd boos
“We have to ask people to leave probably at least once a week,” they explained.
“There’s a huge amount of people that come to the theatre and it’s just a magical experience for them” we were told – “but there is this small minority of people that have forgotten how to behave”.
Workers told us how incidents are more frequent at jukebox musicals that clearly pitch their tickets at stag and hen dos – advertising “a raucous night out”.
“They bring in the crowds and the crowds spend money… there are offers at the bar and it’s money after a lockdown… we’ve got to do bag checks, ticket checks, get them to their seats before the show starts and they all want to go to the bar. I’ve had bar staff being shouted at… some horrible abuse goes on.”
Image: London’s Shaftsbury Avenue
As an example of how little audience members seem to care, one theatre worker recounted: “I brought the person into the foyer and explained that we had received complaints about them being noisy, that they’d been vaping, to which they replied ‘So what?'”
Speaking to Sky News back in October, musical composer Stephen Schwartz – who has worked in theatre for over five decades on countless Broadway and West End hits from Godspell to Wicked – spoke of how mobile phones are becoming a real problem.
“What’s exasperating is the cell phones, people being on their phones and you want to say to them, you know, just go out in the lobby and text on your phone and let everybody else get on and watch the show!”
Theatre union BECTU recently surveyed its members about this. Some 90% of the 15,000 theatre staff who responded said they regularly witnessed bad behaviour – with half saying they were thinking about quitting as a result.
Head of BECTU, Philippa Childs, said some of the stories they heard were “quite incredible”.
“People being threatened with violence, people being told somebody would be waiting for them outside of the theatre at the end of the night… the results were really shocking and what we’ve been saying to theatres is that they need to take some action to make sure their staff are protected.”
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Audience members kicked out of theatre
While Ms Childs says it’s understandable that theatres want to make up for the earnings they lost during COVID lockdowns, she wants to “make sure theatres aren’t encouraging people to arrive tanked-up”.
She adds: “Theatres were the last to open so it’s inevitable that they want to try to claw back some of that lost revenue by selling more alcohol, but I think that is a contributing factor.”
None of the theatre owners Sky News approached wanted to comment for this piece.
Jones said in a statement: “A few months ago, I had to stop my tour HA!MILTON because I needed treatment for prostate cancer. I’m glad to say I’ve had that treatment and am now cancer-free!
“So, many thanks to all the doctors and nurses who helped me get better – I couldn’t do their job (I tried, but apparently you have to be qualified).”
Thanking his family, friends and fans, he went on to joke: “I have to admit there were a few dark moments when I wondered if anyone would ever see me again, but then I realised that I was leaning against the light switch.
“Thankfully, I’m now in a completely different place, and if you look at my website, you’ll see that very soon I’ll be in lots of other different places on tour too”.
Jones picks up his tour on 15 September in Stafford, touring until the end of November 2025.
The show, whose name is a play on the title of the hit musical Hamilton, promises laughter and unforgettable comedy moments, as well as jokes about giraffes and tomatoes.
The Richmond-born comedian has been hailed as the king of the one-liner, basing his jokes on clever wordplay and surreal humour.
He has performed on Live At The Apollo, Lee Mack’s All Star Cast, and Michael McIntyre’s Comedy Roadshow.
Now, in social media posts and an appearance on boyfriend Travis Kelce’s sports podcast, Swift revealed just what fans can expect from the new album.
Image: Taylor Swift and boyfriend Travis Kelce on the New Heights podcast. Pic: New Heights
The Life of Showgirl, written during the European leg of her record-breaking Eras tour, will be released on 3 October.
It consists of 12 songs, including the title track that features pop star Sabrina Carpenter.
The full track list is:
1. The Fate Of Ophelia 2. Elizabeth Taylor 3. Opalite 4. Father Figure 5. Eldest Daughter 6. Ruin The Friendship 7. Actually Romantic 8. Wi$h Li$t 9. Wood 10. Cancelled! 11. Honey 12. The Life Of A Showgirl (featuring Sabrina Carpenter)
Long-time collaborators Max Martin and Shellback, two Swedish producers who worked with Swift on some of her biggest hits, joined the pop star for this album.
Within four hours of posting the full podcast episode on YouTube, it had already gathered 4.7m views.
Image: The cover of Taylor Swift’s newly announced album. Pic: Republic Records
Image: The back cover of Taylor Swift’s 12th studio album The Life Of A Showgirl. Pic: Republic Records
‘The hardest-working star in pop’
The album follows last year’s The Tortured Poets Department, which was released during the Eras tour.
That tour, with shows on five continents and in 51 cities, raked in more than $2.2bn (£1.62bn) and was the highest-grossing tour of all time.
“This album is about what was going on behind the scenes in my inner life during this tour, which was so exuberant and electric and vibrant,” Swift said during her podcast appearance.
Sky News culture and entertainment reporter Gemma Peplowsaid after her globe-trotting tour and a swathe of re-releases over recent years, the new album cemented Swift’s reputation “as the hardest-working star in pop”.
Disgraced US film producer Harvey Weinstein is to be tried for a third time in a sexual assault case.
A jury in New York could not reach a verdict in June against the 73-year-old who was accused of raping actress Jessica Mann, and a mistrial was declared.
Judge Curtis Farber has said he wants the new trial to happen before the end of this year.
The same jury found Weinstein guilty in June of sexually assaulting former Project Runway production assistant Miriam Haley in 2006 and not guilty of assaulting Polish former runway model Kaja Sokola the same year.
Weinstein will be sentenced for the guilty verdict in Ms Haley’s case on 30 September.
He denied all of the charges. Throughout the retrial, his lawyers insisted the sexual encounters with his three accusers were “transactional” and “consensual,” and labelled the women as opportunists.
Weinstein was originally convicted of rape and criminal sexual act by the same court in 2020 and sentenced to 23 years in prison for the crimes.
Last year, however, New York’s highest court overturned the conviction, prompting Weinstein’s retrial this summer.
Weinstein was once one of the most powerful people in Hollywood – the co-founder of film and television production companies Miramax and The Weinstein Company, who produced films such as the Oscar-winning Shakespeare In Love, Pulp Fiction, and The Crying Game.
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In 2017, a series of sexual misconduct allegations against him propelled the #MeToo movement.
Some of those accusations later led to criminal charges and his convictions in New York and California.
Before the retrial, Weinstein was also serving a 16-year prison sentence after being found guilty of rape in California in December 2022. He has also denied this charge.