Tesla accuses Reuters of manufacturing a story
Tesla is accusing Reuters of “manufacturing” a story about the automaker lying to customers to make repairs off warranty.
Last week, Reuters posted a story titled ‘Tesla blamed drivers for failures of parts it long knew were defective’.
In short, the report claims that Tesla gaslighted customers into thinking they were responsible for issues needing repair when the automaker knew that they were common defect.
The report used anecdotal evidence from customers and claims to have seen service communications to prove it.
As we reported last week, we have been skeptical of Reuters reporting on Tesla lately, especially after we caught them back editing an article to correct it and then lying about the edit:
On our podcast last week, we briefly discussed the new report from Reuters with skepticism because it appeared that they were basing their claims of Tesla knowing about the “defect” on service notices that Tesla propagated amongst its service network.
Those notices are standard and help spread knowledge amongst Tesla’s service centers and get ahead of potential issues.
A service notice doesn’t necessarily mean that there’s a widespread defect.
Tesla has now responded to the story in a lengthy X post:
It is rare for Tesla to answer news articles since the automaker dissolved its PR department back in 2020.
But the automaker decided to answer this time. However, Tesla was contacted by Reuters prior to the article being published and only decided to answer after the affect.
Tesla called the story “manufactured” and says in it is “demonstrably incorrect”:
Reuters published an article that leads with a wildly misleading headline and is riddled with incomplete and demonstrably incorrect information. This latest piece vaguely and nonsensically suggests there are thousands upon thousands of disgruntled Tesla customers. It’s nonsensical because it’s nonfactual—the reality is Tesla’s customer retention is among the best and highest in the industry.
The automaker claims to have “telemetry” that shows there was a collision in the main incident publicized in the article rather than simply a defect as alleged by the owner.
Tesla argued:
The author has conflated a noise-related (non-safety) issue with a range of unrelated and disconnected service actions. Contrary to the article’s statements based on erroneous data, Tesla is truthful and transparent with our safety regulators around the globe and any insinuation otherwise is plain wrong.
Electrek contacted the owner involved in the Reuters article to get their reaction to Tesla’s response.
Electrek’s Take
I think that scrutiny is important and Tesla’s service is certainly far from perfect. However, this article didn’t feel right to me because it seemed to put way too much weight on service notices.
That said, I am curious to see what the customer says about Tesla’s claim of having telemetry on an alleged crash because that was the main story Reuters used to make its point.
On a different point, Tesla could have likely avoided that article altogether or at the very least made it a lot more accurate by having a PR department to talk to those reporters before publishing the story.
At the very least, they would have included Tesla’s response in the original article, but they might even had decided to drop the story altogether if Tesla was able to show them that their anecdotal evidence was flawed.
I really think that Tesla needs a PR department again.
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Fancy German-made mid-drives are often considered the premier option for electric bikes, offering higher precision engineering and an overall more sophisticated experience. But they’ve also been quite pricey, at least until Ride1Up began running an incredible sale on its normally $2,195 Prodigy XC electric mountain bike, marked down to just $1,295.
I reviewed the urban version of this bike back when it was at full price, and it was a great buy even at its MSRP. But now with this killer Black Friday price, this is a deal that is unlikely to ever be seen again.
The Class 3 electric bicycle can hit speeds of up to 28 mph (45 km/h), and comes with all the benefits of that nice Brose TF Sprinter mid-drive motor. That means you get the smooth and refined torque sensor-based pedal assist, the color screen, and the higher-end ride quality.
Other nice components found on the bike include the Maxxis Forekaster off-road tires, the Tektro quad-piston hydraulic disc brakes, and the 120mm-travel air suspension fork.
At this price, Ride1Up is almost certainly selling the bike at below cost, meaning you’re getting it for less than it costs the company to build these highly-acclaimed e-bikes.
Why would they do that? Because this is the previous generation of the bike, which was eclipsed by the second-generation Prodigy V2. But hey, if this bike was good enough when it came out a year before the V2 (and it was), then it still a great bike today. For those who don’t need the nicest and newest version of a piece of tech, this is an incredible steal of a deal.
Ride1Up is all but certain to be moving these Prodigy XCs at such a low price to clear up shelf space in their warehouse, so when these are gone, they’re gone for good. And this isn’t only a Black Friday price – the company has been moving these bikes for several months at this crazy sale price. That further underscores that this is a clear-out-the-previous-version sale that will be gone for good when the bikes are gone.
At this price, there’s simply no other German-made mid-drive e-bike out there with the bang-for-buck offered by the $1,295 Prodigy XC right now, that’s for sure.
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Working oil pumps against a sunset sky.
Imaginima | E+ | Getty Images
Higher fuel prices could be in the cards if President-elect Donald Trump follows through with his tariff threats on Canada, according to industry experts, who are skeptical on whether the new levies will ever be implemented.
Trump on Monday pledged to implement additional tariffs on China, Canada and Mexico on day one of his presidency, according to his posts on social media platform Truth Social. He said he would sign an executive order on Jan. 20 imposing a 25% tariff on all imports from Canada and Mexico, a move that may breach the terms of a regional free trade agreement.
Goldman Sachs’ Co-Head of Global Commodities Research Daan Struyven said that if a 25% levy hit Canadian crude exports to the U.S. “that could, in theory, lead to some pretty significant consequences for three groups.”
U.S. refiners who rely on Canadian oil barrels could face lower profit margins, and consumers may potentially face higher prices, surmised Struyven. Lastly, Canadian producers may suffer revenue losses if they are unable to reroute their barrels that would have otherwise gone to the U.S.
America’s imports of Canadian crude oil hit a record of 4.3 million barrels per day in July 2024 after the expansion of Canada’s Trans Mountain pipeline, according to the most recent data from the U.S. Energy Information Administration.
If we were to see a 25% tariff on Canadian energy exports, I think it could have some very significant ramifications for trade flows.
Daan Struyven
Goldman Sachs
Additionally, refiners in the Midwest, which are more adapted to process Canada’s heavy sour crude rather than the low sulfur sweet crude produced domestically, could also have problems switching should the Canadian imports be interrupted, Struyven told journalists at an online conference.
“If we were to see a 25% tariff on Canadian energy exports, I think it could have some very significant ramifications for trade flows,” Struyven said.
Mexico and especially Canada have “notable tightly integrated linkages” with the U.S. when it comes to the oil, natural gas and auto industries, Citigroup wrote in a note following Trump’s announcements this week.
“Absent carve-outs, this would increase costs for U.S. refiners and U.S. consumers,” said the bank’s research team led by Energy Strategist Eric Lee.
However, Goldman highlighted that it is unlikely that the tariffs will be implemented as announced, on the premise that the Trump administration is focused on reducing energy costs.
Trump cannot allow inflation to get out of control in the 15 months before the midterm election season, Viktor Shvets, global strategist at Macquarie Capital, told CNBC. Shvets believes that tariffs are used as a negotiating tool to achieve certain objectives such as strengthening the border.
“I do not believe for a second that there will be a massive increase in overall tariffs because that will represent a tax on U.S. domestic manufacturers. That will also represent a tax on U.S. exporters,” said Shvets.
Canada’s trade bodies have shared their concerns, too.
“As Canadians, we need to be eyes-wide-open on the President-elect’s promise for across-the-board tariffs,” the CEO of the Canadian Association of Petroleum Producers, Lisa Baiton, reportedly said.
Danielle Smith, the premier of Alberta which accounts for the largest production of crude in Canada, said that the Trump administration has “valid concerns related to illegal activities at our shared border,” and urged the federal government to resolve said issues immediately to avoid any “unnecessary tariffs” on Canadian exports.
On today’s fact-checking episode of Quick Charge, we’ve got a showdown brewing between California Governor Gavin Newsom and Tesla CEO Elon Musk, an updated 650 hp Kia EV6 GT that’s ready to take on the world, and some sweet deals on battery-powered goodies.
We’ve also got new electric buses at UCLA that are powered by inductive current in the road itself, and a massive new solar project on a site more famous for coal than clean. All this and a little bit of fact-checking on some fresh musky nonsense – enjoy!
Today’s episode is sponsored by BLUETTI, a leading provider of portable power stations, solar generators, and energy storage systems. For a limited time, save up to 52% during BLUETTI’s exclusive Black Friday sale, now through November 28, and be sure to use promo code BLUETTI5OFF for 5% off all power stations site wide. Learn more at this link.
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Read more: E-quipment highlight | Palfinger FLS 25 eDRIVE truck mounted forklift.
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