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Sainsbury’s is unable to fulfil the “vast majority” of online deliveries today and Tesco is also cancelling some online orders as both supermarkets say they are experiencing technical problems.

Sainsbury’s said it was experiencing “technical issues” at some stores – due to “an error with an overnight software update” which is affecting some contactless payments.

In a statement to Sky News, a spokesperson said: “Unfortunately, this means we will not be able to deliver the vast majority of today’s Groceries Online orders and we are currently unable to contact customers directly.

“Our online ordering system is working as normal and customers can place a new order now for delivery any time from tomorrow.”

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Sainsbury’s said it was working to fix the issue and apologised to customers affected.

It added in a later email to customers that it would provide a voucher to those affected in the coming days.

An email Sainsbury's sent to customers this afternoon
Image:
An email Sainsbury’s sent to customers this afternoon

All stores remained open, the supermarket said, and the “majority” of chip and pin transactions are working.

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“We know some customers are experiencing intermittent issues and colleagues are doing all they can to support in store,” a spokesperson added.

Argos, which is owned by Sainsbury’s, has also been affected by the software update, meaning customers may have issues with ordering new items or collecting orders in-store.

Tesco also experiencing problems

Tesco said hours later that it was also experiencing “a technical issue”, meaning “we have had to cancel some online orders that were due for delivery today”.

The supermarket chain apologised to customers, and said it was working to fix the issue.

Pic: iStock
Image:
Pic: iStock

Customers whose order was impacted would receive an email and be able to place a new order and view available slots.

If an order was cancelled, customers won’t be charged, it said.

‘Poor communication’

In Burton upon Trent in Staffordshire, some Sainsbury’ customers vented their frustration about being unable to pay with contactless methods this afternoon.

Mary Griffin told Sky News: “Surely IT can have a backup of some description so that they can take card payments. I just find that they’re going to lose some customers today.”

Mary Griffin at the Sainsbury's store in Burton-upon-Trent. From Becky Cotterill
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Mary Griffin at the Sainsbury’s store in Burton-upon-Trent

Meanwhile, Chris Bingham said: “I was okay cause I like to pay cash anyway…the other thing Argos is shut – they can’t even do the click and collect.”

Chris Bingham at the Sainsbury's store in Burton-upon-Trent. From Becky Cotterill
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Chris Bingham

Jason Jerome, from Dawlish in Devon said his local Sainsbury’s store was “crazy” this morning, with tills “six or seven deep”.

“Bless the staff, they were trying their hardest to alleviate people’s fears. It was just so busy, it was crazy.

“It must’ve took me an extra 20 minutes just waiting in the queue,” he said.

Another customer criticised the supermarket’s “poor communication”.

Yvonne, 56, from the Reading area, told the PA news agency: “It was obvious something was wrong at 7am as that’s when they send the receipts normally. Couldn’t get through to anyone about my 8am to 9am delivery.”

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She said she received no communication from the supermarket apart from social media “which not all customers will have”.

“Should have been an email or text to customers which would have helped those like myself expecting an early morning delivery.”

The supermarket also assured customers on X that their personal data “will still be safe and secure even with the issues going on”.

The supermarket’s page on the social media site was inundated with customers’ complaints that their orders had not arrived this morning.

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Mosquito bite warning after rise in chikungunya cases in travellers returning to UK

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Mosquito bite warning after rise in chikungunya cases in travellers returning to UK

Travellers are being warned about mosquito bites on holiday after a rise in chikungunya infections in people returning to the UK.

The UK Health Security Agency (UKHSA) also said the first cases of the emerging oropouche virus had been recorded.

Chikungunya typically causes sudden fever and joint pain, which can be debilitating, and lasts from a few days to weeks.

The name comes from a word in a Tanzanian language meaning “that which bends up”, owing to the joint pain associated with it.

Most people recover but in some cases the symptoms can last several months or even years.

It’s spread by mosquito bites in tropical and subtropical regions, and most of the 73 cases reported in the UK so far this year were in London and linked to travel to Sri Lanka, India, and Mauritius.

Only 27 cases were reported in the same January to June period last year.

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Chikungunya can’t spread directly from person to person – so if someone becomes ill in the UK, they can’t pass the infection on, and the mosquitos responsible aren’t present here.

Dr Philip Veal, consultant in public health at the UKHSA, said it can be a “nasty disease” and the increase in cases was “worrying”.

“It is essential to take precautions against mosquito bites when travelling,” he said.

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“Simple steps, such as using insect repellent, covering up your skin and sleeping under insecticide-treated bed nets can greatly reduce the risk.”

Chikungunya is mainly found in Asia and Africa, but cases have been reported in Europe and North America this year.

Two vaccines to guard against the infection are available in the UK from private travel clinics.

The first cases of the Oropouche virus have also been confirmed in Britain, according to the UKHSA.

It’s spread by midge and mosquito bites and the three cases are all linked to travel to Brazil.

Oropouche was first identified in Trinidad and Tobago in the 1950s and had been mainly confined to the Amazon area.

However, cases have been increasing since 2023 and have shown up in places such as the Dominican Republic, Cuba, and Peru.

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Symptoms include fever, headache, muscle and joint pain, nausea and vomiting.

Anyone who gets such symptoms after being in Central and South America or the Caribbean is advised to get urgent medical advice.

Most people recover on their own, but it can cause severe disease in the very elderly or those with a weak immune system.

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Man staying at hotel that has been focus of protests denies sexual assault charge

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Man staying at hotel that has been focus of protests denies sexual assault charge

A man staying at a hotel that has been the focus of a series of protests has denied a charge of sexual assault and faces a trial next month.

Mohammed Sharwarq, a 32-year-old Syrian national, was arrested after police were called to the Bell Hotel on the Epping High Road in Essex yesterday, police said.

Sharwarq, who is alleged to have kissed a man on the neck, indicated a plea of not guilty to a charge of sexual assault at Chelmsford Magistrates’ Court today.

He indicated guilty pleas to six further charges concerning four complainants – with two counts of common assault and four of assault by beating.

Sharwarq is alleged to have punched a man in the face, thrown an object at a man, slapped a third man in the face and attempted to punch a fourth.

Sky News understands the alleged offences took place inside the hotel between 25 July and 12 August.

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District judge Lynette Woodrow remanded Sharwarq, who was assisted in court by an Arabic interpreter, in custody until his trial on 30 September.

The arrest followed weeks of protests outside the hotel.

Neil Hudson, the Conservative MP for Epping Forest, said last month that the protests were a crisis that “risks boiling over”.

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UEFA Super Cup: Spurs let slip 2-0 lead to lose to PSG on penalties

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UEFA Super Cup: Spurs let slip 2-0 lead to lose to PSG on penalties

Tottenham let slip a two-goal lead before losing a penalty shootout to Paris St Germain (PSG) in the final of the UEFA Super Cup.

Spurs defenders Micky van de Ven and Cristian Romero scored from set pieces to put the north London side on their way to winning the trophy, in what was manager Thomas Frank’s first game in charge.

However, Champions League winners PSG, who were thrashed in the Club World Cup final by Chelsea last month, produced a stunning response after Kang-in Lee pulled one back with five minutes left.

Tottenham's Cristian Romero scores his side's second goal. Pic: AP
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Tottenham’s Cristian Romero scores his side’s second goal. Pic: AP

PSG striker Goncalo Ramos, who was brought on in the 77th minute, forced the game to penalties after scoring a header in the fourth minute of stoppage time.

The Super Cup final, played each year between the winners of the Champions League and Europa League, does not feature extra time – meaning the game went straight to spot kicks.

Tottenham players react during the penalty shootout. Pic: AP
Image:
Tottenham players react during the penalty shootout. Pic: AP

Europa League winners Tottenham initially had the advantage when Vitinha missed PSG’s first kick – but it was followed by Van de Ven and Mathys Tel failing to score their penalties.

PSG, managed by Luis Enrqiue, went on to win 4-3.

PSG's players celebrate after winning the final. Pic: AP
Image:
PSG’s players celebrate after winning the final. Pic: AP

The PSG players poured on to the pitch in celebration, knowing they had etched their names into history as the first French side to lift the trophy.

“It’s incredible to win like this. This team once again showed character, even if we’re not at our physical best,” PSG defender Marquinhos said.

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PSG's Marquinhos lifts the trophy. Pic: AP
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PSG’s Marquinhos lifts the trophy. Pic: AP

“We managed to get the goals we needed through the substitutions, and in the shootout we have players who take their penalties well and a goalkeeper who helped us.”

Tottenham, who finished 17th in the Premier League last season, were unable to win what would have been their second trophy in 17 years – with the first one coming when they beat Manchester United in Europe’s second-tier competition in May.

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