Sainsbury’s is unable to fulfil the “vast majority” of online deliveries today and Tesco is also cancelling some online orders as both supermarkets say they are experiencing technical problems.
Sainsbury’s said it was experiencing “technical issues” at some stores – due to “an error with an overnight software update” which is affecting some contactless payments.
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In a statement to Sky News, a spokesperson said: “Unfortunately, this means we will not be able to deliver the vast majority of today’s Groceries Online orders and we are currently unable to contact customers directly.
“Our online ordering system is working as normal and customers can place a new order now for delivery any time from tomorrow.”
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Sainsbury’s said it was working to fix the issue and apologised to customers affected.
It added in a later email to customers that it would provide a voucher to those affected in the coming days.
Image: An email Sainsbury’s sent to customers this afternoon
All stores remained open, the supermarket said, and the “majority” of chip and pin transactions are working.
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“We know some customers are experiencing intermittent issues and colleagues are doing all they can to support in store,” a spokesperson added.
Argos, which is owned by Sainsbury’s, has also been affected by the software update, meaning customers may have issues with ordering new items or collecting orders in-store.
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Tesco also experiencing problems
Tesco said hours later that it was also experiencing “a technical issue”, meaning “we have had to cancel some online orders that were due for delivery today”.
The supermarket chain apologised to customers, and said it was working to fix the issue.
Image: Pic: iStock
Customers whose order was impacted would receive an email and be able to place a new order and view available slots.
If an order was cancelled, customers won’t be charged, it said.
‘Poor communication’
In Burton upon Trent in Staffordshire, some Sainsbury’ customers vented their frustration about being unable to pay with contactless methods this afternoon.
Mary Griffin told Sky News: “Surely IT can have a backup of some description so that they can take card payments. I just find that they’re going to lose some customers today.”
Image: Mary Griffin at the Sainsbury’s store in Burton-upon-Trent
Meanwhile, Chris Bingham said: “I was okay cause I like to pay cash anyway…the other thing Argos is shut – they can’t even do the click and collect.”
Image: Chris Bingham
Jason Jerome, from Dawlish in Devon said his local Sainsbury’s store was “crazy” this morning, with tills “six or seven deep”.
“Bless the staff, they were trying their hardest to alleviate people’s fears. It was just so busy, it was crazy.
“It must’ve took me an extra 20 minutes just waiting in the queue,” he said.
Another customer criticised the supermarket’s “poor communication”.
Yvonne, 56, from the Reading area, told the PA news agency: “It was obvious something was wrong at 7am as that’s when they send the receipts normally. Couldn’t get through to anyone about my 8am to 9am delivery.”
A mother-of-four was among two skydivers who died following a “tragic accident” at an airfield in Devon.
Belinda Taylor was pronounced dead at the scene following Friday afternoon’s incident in the area of Dunkeswell Aerodrome near Honiton.
On Facebook, her partner Scott Armstrong wrote: “I miss you so much, you were my best friend.
“Thank you for everything you’ve done for me, from making my children feel at home to putting up with my mess.
“… there’s just so much that I don’t have the words to express it.
“I feel so lost. I don’t know where home is without you.”
Image: Dunkeswell Aerodrome near Honiton, Devon. Pic: Google Street View
Ms Taylor’s eldest son, Connor Bowles, paid tribute to a “selfless woman” who was also a grandmother to two young children.
Thanking investigators for their work so far, he told DevonLive: “She will be deeply missed and will leave an everlasting impression on all those she has met in life.”
The identity of the second skydiver who died is yet to be made public, but their family has been informed.
British Skydiving has confirmed it will be investigating the incident – with a report sent to the coroner, the Civil Aviation Authority and the police.
In a statement, SkydiveBuzz, which operates at the airfield, said its “deepest condolences go out to the families, friends and everyone affected by this devastating event”.
A spokesperson added: “Safety is, and always has been, our top priority. We are fully cooperating with the investigation and continue to uphold the highest possible standards in everything we do.
“No further details will be provided at this time. We respectfully ask for privacy for all those affected, including our team, during this incredibly difficult time.”
Career spy Blaise Metreweli will become the first woman to head MI6 in a “historic appointment”, the prime minister has announced.
She will take over from Sir Richard Moore as the 18th Chief, also known as “C”, when he steps down in the autumn.
“The historic appointment of Blaise Metreweli comes at a time when the work of our intelligence services has never been more vital,” Sir Keir Starmer said in a statement released on Sunday night.
“The United Kingdom is facing threats on an unprecedented scale – be it aggressors who send their spy ships to our waters or hackers whose sophisticated cyber plots seek to disrupt our public services.”
Of the other main spy agencies, GCHQis also under female command for the first time.
Anne Keast-Butler took on the role in 2023, while MI5 has previously twice been led by a woman.
Until now, a female spy chief had only headed MI6– also known as the Secret Intelligence Service (SIS) – in the James Bond movies.
Image: Blaise Metreweli is the first woman to be named head of MI6. Pic: Reuters
Dame Judi Dench held the fictional role – called “M” in the films instead of “C” – between 1995 and 2015.
Ms Metreweli currently serves as “Q”, one of four director generals inside MI6.
The position – also made famous by the James Bond films, with the fictional “Q” producing an array of spy gadgets – means she is responsible for technology and innovation.
Ms Metreweli, a Cambridge graduate, joined MI6 in 1999.
Unlike the outgoing chief, who spent some of his service as a regular diplomat in the foreign office, including as ambassador to Turkey, she has spent her entire career as an intelligence officer.
Much of that time was dedicated to operational roles in the Middle East and Europe.
Ms Metreweli, who is highly regarded by colleagues, also worked as a director at MI5.
In a statement, she said she was “proud and honoured to be asked to lead my service”.
“MI6 plays a vital role – with MI5 and GCHQ – in keeping the British people safe and promoting UK interests overseas,” she said.
“I look forward to continuing that work alongside the brave officers and agents of MI6 and our many international partners.”
Sir Richard said: “Blaise is a highly accomplished intelligence officer and leader, and one of our foremost thinkers on technology. I am excited to welcome her as the first female head of MI6.”
The cost of rural crime in Wales is at its highest in more than a decade, a new report has revealed.
Last year, rural crime cost an estimated £2.8m in Wales, according to insurance provider NFU Mutual.
That’s an 18% increase on the previous year, with Wales the only UK nation to have seen a rise.
For farmers like Caryl Davies, that makes their work harder.
The 21-year-old farms on a beef and sheep farm in Pembrokeshire.
She told Sky News that having the quad bike stolen from her family farm last August had made them feel “really unsafe at home”.
Image: Caryl Davies farms in North Pembrokeshire
The fact it happened in such a rural area was a “really big shock” for Ms Davies and her family.
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“We’d rely on the bike day in day out, to look after our cows and sheep, and it’s had a really negative impact on us,” she said.
The cost of replacing a bike exactly like theirs would be “close to £10,000”.
“They’re a really expensive piece of kit, but you can’t be without them, especially in these rural areas where we’ve got the mountain and maybe places that aren’t very accessible,” she added.
“The bike is totally crucial for our day-to-day running of the farm.”
Image: Caryl Davies
The incident was caught on camera in the calving shed, but the Davies family have since invested in an enhanced CCTV system. That comes at an additional cost.
“For some farmers, this is spare money that we haven’t really got,” Ms Davies added.
“Farming is hard enough as it is, without people stealing your things and having to spend this extra money on making your home farm safe.”
The total cost of rural crime across the UK has fallen since 2023 – down from £52.8m to £44.1m.
Quad bike and All Terrain Vehicles (ATVs) remained the top target for thieves during the past year, NFU Mutual’s figures show.
James Bourne farms in Pontypool, Torfaen, and claims to have had over 200 sheep stolen from common land adjoining his farm over a four-year period.
The 32-year-old told Sky News that losing sheep from his herd was a “big hit” on his business as well as the young family he is trying to support.
“The way agriculture is at the moment anyway, we’re struggling to make ends meet, and any profit that is in it is obviously being taken from me,” he said.
“So I really need to try and find out and get to the bottom of where they’re going because obviously it’s an ongoing issue.”
Image: James Bourne
Andrew Chalk, from NFU Mutual, told Sky News that while there had been a “significant drop” across the UK, there were “worrying signs”.
“In Wales,especially, rural crime’s gone up which just shows that organised criminals are looking for ways to target the countryside again and again,” he said.
“What we’ve found increasingly is that organised criminals are targeting certain areas of the countryside, so they’re hitting multiple farms in one night.
“They’re raiding them, they’re moving away to another area and then hitting multiple farms there. So it is hugely concerning.”
Image: Andrew Chalk
Mr Chalk said NFU Mutual had also heard reports of criminals using drones and other equipment to “look at the lay of the land”.
“What it does show is that organised criminals are always going to find new ways to target rural crime and that’s why we need to be on top of it and to work together to actually disrupt them,” he added.
Police forces in Wales say they are aware of the “significant impact” that rural crimes have on those affected.
A Dyfed-Powys Police spokesperson said the force had acquired new technology to help combat rural crime, including “advanced DNA asset-marking kits” and hopes to “empower farmers with effective tools and advice”.
The spokesperson acknowledged the difficulty of patrolling the entire police force area, “given the huge area” it has to cover, and thanked rural communities for their “continuing vigilance and for reporting any suspicious activity”.
Temporary Chief Superintendent Jason White, from Gwent Police, said the force would be “increasing resources” within the rural crime team throughout this financial year and urged anyone in a rural area who believes they have been a victim of crime to get in touch.