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Sundar Pichai, chief executive officer of Alphabet Inc., during Stanford’s 2024 Business, Government, and Society forum in Stanford, California, US, on Wednesday, April 3, 2024.

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As tech’s behemoths get set to report earnings this week, they do so facing a mountain of drama.

At Google, there have been protests and restructurings, while Tesla just announced mass layoffs, price cuts and a Cybertruck recall. Microsoft’s OpenAI relationship faces fresh scrutiny and Facebook parent Meta’s major rollout of its new artificial intelligence assistant last week didn’t go so well.

The troubling news comes alongside a generative AI gold rush, as Big Tech players race the new technology into their vast portfolios of products and features to ensure they don’t fall behind in a market that’s predicted to top $1 trillion in revenue within a decade.

Wall Street has been openly jittery about the upcoming results, pushing the tech-heavy Nasdaq Composite down 5.5% last week, the steepest weekly slump since November 2022. Nvidia, which has emerged as an AI darling, plunged 14%, leading the slide.

“Whether this tech sell-off continues, I think really depends on how the mega-cap tech reports,” said King Lip, chief strategist at BakerAvenue Wealth Management, in an interview with CNBC’s “Closing Bell” on Monday. “Valuations have definitely been more reasonable now, now that we’ve had a little bit of a correction.”

Lip said that in the last couple of weeks his firm has “trimmed some of our tech exposure.”

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Tech companies have been pouring record sums into emerging generative AI startups and investing heavily in Nvidia’s processors to build AI models and run massive workloads. While that market is growing rapidly, investors are growing anxious that other issues at hand could lead to a pullback in spending.

On this week’s earnings calls, companies are likely to continue highlighting their efforts to cut costs and bolster profits, an efficiency theme that’s been running across the industry since early last year.

Tesla kicks off tech earnings season after the close of trading on Tuesday, with shares of the electric vehicle maker trading at their lowest since January 2023. Meta, coming off its biggest weekly stock slide since August, follows on Wednesday. Microsoft and Google parent Alphabet report on Thursday, giving Wall Street a close look at how businesses are planning their budgets for AI infrastructure.

Here are some of the biggest issues facing the Big Tech companies in their reports this week.

Tesla

A Tesla Cybertruck sits on a lot at a Tesla dealership on April 15, 2024 in Austin, Texas. 

Brandon Bell | Getty Images

Tesla shares fell for a seventh straight day on Monday and are now down 43% year to date. Elon Musk’s EV company is expected to report a decline in sales of about 5%, which would be the first year-over-year revenue drop since 2020, when the Covid pandemic disrupted operations.

Tesla’s earnings follow a bruising quarterly deliveries report and additional price cuts to the company’s vehicles and its premium driver assistance system.

Last week, the EV maker said it was laying off more than 10% of its workforce, and the same day executives Drew Baglino and Rohan Patel announced their departures.

“As we prepare the company for our next phase of growth, it is extremely important to look at every aspect of the company for cost reductions and increasing productivity,” Musk wrote in a memo announcing the layoffs.

Two days later, Musk informed employees via email that the company had sent out “incorrectly low” severance packages to some laid-off workers. And on April 12, Tesla issued a voluntary recall of more than 3,800 Cybertrucks to fix a “stuck pedal” issue depicted in a viral TikTok video.

“Since late 2023, sentiment on Tesla (TSLA) has deteriorated,” wrote John Murphy, an analyst at Bank of America, in a note on Monday.

Meta

Meta will generate more ad dollars than its competition, says Jefferies Brent Thill

Meta has been a good bet for investors this year despite last week’s slip. The stock is up 36% in 2024 after almost tripling last year, when CEO Mark Zuckerberg told Wall Street that 2023 would be the company’s “year of efficiency.”

But Meta still faces plenty of questions. For one, its Reality Labs division, which houses all of the virtual reality technologies for the nascent metaverse, is expected to show a quarterly loss of over $4 billion for a second straight period.

When it comes to AI, Meta debuted its assistant — Meta AI — on WhatsApp, Instagram, Facebook and Messenger last week. It was the company’s biggest-ever AI initiative and is set to go up against OpenAI’s ChatGPT and Google‘s Gemini.

But Meta AI quickly led to controversy. The assistant reportedly joined a private parents’ group on Facebook and claimed to have a gifted and disabled child, sounding off in the comments about its experiences with New York-area educational programs. In another case, it reportedly joined a Buy Nothing forum and tried to do free giveaways for nonexistent items.

Now, Meta has to show that it’s ready for what’s certain to be a heated election season, as President Joe Biden and Republican Donald Trump prepare to square off for a second time. Dating back to Trump’s successful presidential bid in 2016, Facebook has been a problematic place for political discourse and misinformation.

Meta is expected to report revenue growth of 26% from a year earlier to $36.16 billion, according to LSEG. That would mark the fastest rate of expansion for any period since 2021.

Alphabet

Sundar Pichai, chief executive officer of Alphabet Inc., during Stanford’s 2024 Business, Government, and Society forum in Stanford, California, US, on Wednesday, April 3, 2024. 

Loren Elliott | Bloomberg | Getty Images

On a busy Thursday for tech earnings, Alphabet is likely to capture the most attention.

Last week, finance chief Ruth Porat announced a restructuring of Google’s finance department, a move that will include layoffs and relocations, as the company drives more resources toward AI.

On the same day, Google terminated 28 employees, according to an internal memo viewed by CNBC, following a series of protests against labor conditions and the company’s contract to provide the Israeli government and military with cloud computing and artificial intelligence services.

The dismissals came after nine Google workers were arrested on trespassing charges Tuesday night, staging a sit-in at the company’s offices in New York and Sunnyvale, California, including a protest in Google Cloud CEO Thomas Kurian’s office. The arrests, livestreamed on Twitch by participants, coincided with rallies outside Google offices in New York, Sunnyvale and Seattle, which attracted hundreds of attendees, according to workers involved.

On Thursday, Alphabet CEO Sundar Pichai announced a consolidation of the company’s AI teams, including responsible AI and related research teams, under the Google DeepMind umbrella. He said in a memo that “this is a business” and employees should not “attempt to use the company as a personal platform, or to fight over disruptive issues or debate politics.”

Pichai has struggled to quell employee discontent on a host of matters since the pandemic, as the company has been forced to reckon with slower growth than in years past and an investor base that’s become increasingly concerned with costs.

Analysts expect a first-quarter revenue increase of 13%, which would mark a second straight quarter of year-over-year growth in the low teens. For four straight periods, between mid-2022 and mid-2023, expansion was in single digits as advertisers pulled back due to soaring inflation and rising interest rates.

Alphabet shares are up 12% this year, topping the S&P 500, which has gained 5.1%.

Microsoft

Microsoft CEO Satya Nadella (R) speaks as OpenAI CEO Sam Altman (L) looks on during the OpenAI DevDay event on November 06, 2023 in San Francisco, California. Altman delivered the keynote address at the first ever Open AI DevDay conference. 

Justin Sullivan | Getty Images

As for Microsoft, the company seemed to narrowly avoid a European Union antitrust probe into its relationship with OpenAI, after EU regulators had pointed to the possibility earlier this year.

Microsoft has invested more than $10 billion in OpenAI, whose ChatGPT chatbot kicked off the generative AI boom in late 2022. AI has been a major focus of Microsoft’s earnings calls since then, as the company serves as OpenAI’s key technology partner through its Azure cloud infrastructure.

Microsoft has invested billions of dollars in AI startup Anthropic as well, and has taken stakes in Mistral, Figure and Humane.

The company’s position in AI has been the biggest driver behind its ascent to $3 trillion in market cap, passing Apple as the most valuable U.S. company. However, the stock is only up 6.8% this year, trailing many of its peers, and some analysts see potential weakness in parts of Microsoft’s customer base, notably small and medium-sized businesses.

“MSFT has more SMB and consumer exposure than any other stock we cover,” wrote analysts at Guggenheim, in a note dated April 21. “And while those cohorts have held up surprisingly well during this soft macro period, we are starting to see some indications of weakening demand from them.”

Microsoft is expected to report sales growth of 15% in the first quarter, according to LSEG, but analysts are projecting a slowdown over each of the next three periods.

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Bitcoin approaches $100,000 again as a cool inflation reading fuels risk appetite

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Bitcoin approaches 0,000 again as a cool inflation reading fuels risk appetite

Mustafa Ciftci | Anadolu via Getty Images

Bitcoin extended its rebound on Wednesday, hovering just below $100,000 after another encouraging inflation report fueled investors’ risk appetite.

The price of the flagship cryptocurrency was last higher by more than 3% at $99,444.43, bringing its 2-day gain to about 7%, according to Coin Metrics.

The CoinDesk 20 index, which measures the broader market of cryptocurrencies, gained 6%.

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Bitcoin approaches $100,000 after Wednesday’s CPI data

Shares of Coinbase gained 6%. Bitcoin proxies MicroStrategy and Mara Holdings each gained about 4%.

Wednesday’s move followed the release of the December consumer price index, which showed core inflation unexpectedly slowed in December. A day earlier, the market got another bright inflation reading in the producer price index, which showed wholesale prices rose less in December than expected.

The post-election crypto rally fizzled into the end of 2024 after Federal Reserve Chair Jerome Powell sounded an inflation warning on Dec. 18, and bitcoin suffered even steeper losses last week as a spike in bond yields prompted investors to dump growth-oriented risk assets. This Monday, bitcoin briefly dipped below $90,000.

The price of bitcoin has been taking its cue from the equities market in recent weeks, thanks in part to the popularity of bitcoin ETFs, which have led to the institutionalization of the asset. Bitcoin’s correlation with the S&P 500 has climbed in the past week, while its correlation with gold has dropped sharply since the end of December.

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From Gmail to Word, your privacy settings and AI are entering into a new relationship

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From Gmail to Word, your privacy settings and AI are entering into a new relationship

The Microsoft 365 website on a laptop arranged in New York, US, on Tuesday, June 25, 2024. 

Bloomberg | Bloomberg | Getty Images

The beginning of the year is a great time to do some basic cyber hygiene. We’ve all been told to patch, change passwords, and update software. But one concern that has been increasingly creeping to the forefront is the sometimes quiet integration of potentially privacy-invading AI into programs.   

“AI’s rapid integration into our software and services has and should continue to raise significant questions about privacy policies that preceded the AI era,” said Lynette Owens, vice president, global consumer education at cybersecurity company Trend Micro. Many programs we use today — whether it be email, bookkeeping, or productivity tools, and social media and streaming apps — may be governed by privacy policies that lack clarity on whether our personal data can be used to train AI models.

“This leaves all of us vulnerable to uses of our personal information without the appropriate consent. It’s time for every app, website, or online service to take a good hard look at the data they are collecting, who they’re sharing it with, how they’re sharing it, and whether or not it can be accessed to train AI models,” Owens said. “There’s a lot of catch up needed to be done.”

Where AI is already inside our daily online lives

Owens said the potential issues overlap with most of the programs and applications we use on a daily basis.

“Many platforms have been integrating AI into their operations for years, long before AI became a buzzword,” she said. 

As an example, Owens points out that Gmail has used AI for spam filtering and predictive text with its “Smart Compose” feature. “And streaming services like Netflix rely on AI to analyze viewing habits and recommend content,” Owens said. Social media platforms like Facebook and Instagram have long used AI for facial recognition in photos and personalized content feeds.

“While these tools offer convenience, consumers should consider the potential privacy trade-offs, such as how much personal data is being collected and how it is used to train AI systems. Everyone should carefully review privacy settings, understand what data is being shared, and regularly check for updates to terms of service,”  Owens said.

One tool that has come in for particular scrutiny is Microsoft’s connected experiences, which has been around since 2019 and comes activated with an optional opt-out. It was recently highlighted in press reports — inaccurately, according to the company as well as some outside cybersecurity experts that have taken a look at the issue — as a feature that is new or that has had its settings changed. Leaving the sensational headlines aside, privacy experts do worry that advances in AI can lead to the potential for data and words in programs like Microsoft Word to be used in ways that privacy settings do not adequately cover.

“When tools like connected experiences evolve, even if the underlying privacy settings haven’t changed, the implications of data use might be far broader,” Owens said. 

A spokesman for Microsoft wrote in a statement to CNBC that Microsoft does not use customer data from Microsoft 365 consumer and commercial applications to train foundational large language models. He added that in certain instances, customers may consent to using their data for specific purposes, such as custom model development explicitly requested by some commercial customers. Additionally, the setting enables cloud-backed features many people have come to expect from productivity tools such as real-time co-authoring, cloud storage and tools like Editor in Word that provide spelling and grammar suggestions.

Default privacy settings are an issue

Ted Miracco, CEO of security software company Approov, said features like Microsoft’s connected experiences are a double-edged sword — the promise of enhanced productivity but the introduction of significant privacy red flags. The setting’s default-on status could, Miracco said, opt people into something they aren’t necessarily aware of, primarily related to data collection, and organizations may also want to think twice before leaving the feature on.

“Microsoft’s assurance provides only partial relief, but still falls short of mitigating some real privacy concern,” Miracco said.

Perception can be its own problem, according to Kaveh Vadat, founder of RiseOpp, an SEO marketing agency.

Having the default to enablement shifts the dynamic significantly,” Vahdat said. “Automatically enabling these features, even with good intentions, inherently places the onus on users to review and modify their privacy settings, which can feel intrusive or manipulative to some.”

His view is that companies need to be more transparent, not less, in an environment where there is a lot of distrust and suspicion regarding AI.

Companies including Microsoft should emphasize default opt-out rather than opt-in, and might provide more granular, non-technical information about how personal content is handled because perception can become a reality.

“Even if the technology is completely safe, public perception is shaped not just by facts but by fears and assumptions — especially in the AI era where users often feel disempowered,” he said.

OpenAI's Sam Altman: Microsoft partnership has been tremendously positive for both companies

Default settings that enable sharing make sense for business reasons but are bad for consumer privacy, according to Jochem Hummel, assistant professor of information systems and management at Warwick Business School at the University of Warwick in England.

Companies are able to enhance their products and maintain competitiveness with more data sharing as the default, Hummel said. However, from a user standpoint, prioritizing privacy by adopting an opt-in model for data sharing would be “a more ethical approach,” he said. And as long as the additional features offered through data collection are not indispensable, users can choose which aligns more closely with their interests.

There are real benefits to the current tradeoff between AI-enhanced tools and privacy, Hummel said, based on what he is seeing in the work turned in by students. Students who have grown up with web cameras, lives broadcast in real-time on social media, and all-encompassing technology, are often less concerned about privacy, Hummel said, and are embracing these tools enthusiastically. “My students, for example, are creating better presentations than ever,” he said.  

Managing the risks

In areas such as copyright law, fears about massive copying by LLMs have been overblown, according to Kevin Smith, director of libraries at Colby College, but AI’s evolution does intersect with core privacy concerns.

“A lot of the privacy concerns currently being raised about AI have actually been around for years; the rapid deployment of large language model trained AI has just focused attention on some of those issues,” Smith said. “Personal information is all about relationships, so the risk that AI models could uncover data that was more secure in a more ‘static’ system is the real change we need to find ways to manage,” he added.

In most programs, turning off AI features is an option buried in the settings. For instance, with connected experiences, open a document and then click “file” and then go to “account” and then find privacy settings. Once there, go to “manage settings” and scroll down to connected experiences. Click the box to turn it off.  Once doing so, Microsoft warns: “If you turn this off, some experiences may not be available to you.”  Microsoft says leaving the setting on will allow for more communication, collaboration, and AI served-up suggestions.

In Gmail, one needs to open it, tap the menu, then go to settings, then click the account you want to change and then scroll to the “general” section and uncheck the boxes next to the various “Smart features” and personalization options.

As cybersecurity vendor Malwarebytes put it in a blog post about the Microsoft feature: “turning that option off might result in some lost functionality if you’re working on the same document with other people in your organization. … If you want to turn these settings off for reasons of privacy and you don’t use them much anyway, by all means, do so. The settings can all be found under Privacy Settings for a reason. But nowhere could I find any indication that these connected experiences were used to train AI models.”

While these instructions are easy enough to follow, and learning more about what you have agreed to is probably a good option, some experts say the onus should not be on the consumer to deactivate these settings. “When companies implement features like these, they often present them as opt-ins for enhanced functionality, but users may not fully understand the scope of what they’re agreeing to,” said Wes Chaar, a data privacy expert.

“The crux of the issue lies in the vague disclosures and lack of clear communication about what ‘connected’ entails and how deeply their personal content is analyzed or stored,” Chaar said. “For those outside of technology, it might be likened to inviting a helpful assistant into your home, only to learn later they’ve taken notes on your private conversations for a training manual.”

The decision to manage, limit, or even revoke access to data underscores the imbalance in the current digital ecosystem. “Without robust systems prioritizing user consent and offering control, individuals are left vulnerable to having their data repurposed in ways they neither anticipate nor benefit from,” Chaar said.

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Microsoft launches consumption-based 365 Copilot Chat option for corporate users

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Microsoft launches consumption-based 365 Copilot Chat option for corporate users

Microsoft Chairman and CEO Satya Nadella speaks during the Microsoft May 20 Briefing event at Microsoft in Redmond, Washington, on May 20, 2024. Nadella unveiled a new category of PC on Monday that features generative artificial intelligence tools built directly into Windows, the company’s world leading operating system.

Jason Redmond | AFP | Getty Images

Microsoft on Wednesday announced a tier of its Copilot assistant for corporate users with a consumption-based pricing model. The new Microsoft 365 Copilot Chat option represents an alternative to the Microsoft 365 Copilot, which organizations have been able to pay for based on the number of employees with access to it.

The introduction shows Microsoft’s determination to popularize generative artificial intelligence software in the workplace. Several companies have adopted the Microsoft 365 Copilot since it became available for $30 per person per month in November 2023, but one group of analysts recently characterized the product push as “slow/underwhelming.”

Copilot Chat can be an on-ramp to Microsoft 365 Copilot, with a lower barrier to entry, Jared Spataro, Microsoft’s chief marketing officer for AI at work, said in a CNBC interview this week. Both offerings rely on artificial intelligence models from Microsoft-backed OpenAI.

Copilot Chat can fetch information from the web and summarize text in uploaded documents, and people using it can create agents that perform tasks in the background. It can enrich answers with information from customers’ files and third-party sources.

Unlike Microsoft 365 Copilot, Copilot Chat can’t be found in Office applications such as Word and Excel. People can reach Copilot Chat starting today in the Microsoft 365 Copilot app for Windows, Android and iOS. The app is formerly known as Microsoft 365 (Office). It’s also available from the web at m365copilot.com, a spokesperson said.

Some management teams have resisted paying Microsoft to give the 365 Copilot to thousands of employees because they weren’t sure how helpful it would be at the $30 monthly price. Costs will vary for the Copilot Chat depending on what employees do with it, but at least organizations won’t end up paying for nonuse.

“As one customer said to me, this model lets the business value prove itself,” Spataro said.

Microsoft tallies up charges for Copilot Chat based on the tally of “messages” that a client uses. Each “message” costs a penny, according to a blog post. Responses that draw on the client’s proprietary files cost 30 “messages” each. Every action that an agent takes on behalf of employees costs 25 “messages.”

“We’re talking a cent, 2 cents, 30 cents, and that is a very easy way for people to get started,” Spataro said.

Salesforce charges $2 per conversation for its Agentforce AI chat service, where employees can set up automated sales and customer service processes.

The number of people using Microsoft 365 Copilot every day more than doubled quarter over quarter, CEO Satya Nadella said in October, although he did not disclose how many were using it. But sign-ups have been mounting. UBS said in October that it had 50,000 Microsoft 365 Copilot licenses, and in November, Accenture committed to having 200,000 users of the tool.

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