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Paula Vennells arrived at the Post Office public inquiry a former chief executive, a former Church of England lay preacher and an ex-CBE, with only her reputation, and perhaps her liberty, left to defend.

After more than five hours of questioning she has done very little to restore the former, with the latter still very much a live issue.

While she was giving evidence her nemesis Alan Bates was meeting the Metropolitan Police to discuss their ongoing investigation.

Post Office inquiry: Paula Vennells’ evidence as it happened

The day went horribly for Ms Vennells from the moment she stepped from her car in torrential rain and was met by the sort of media scrum reserved for superstars and the shamed.

Navigating hordes of cameras and reporters is the 21st century’s version of the public stocks.

Having avoided scrutiny for nearly nine years, during which time the Post Office she ran has been revealed as deceitful, vindictive and shambolic, she should have expected nothing less.

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Inside she faced an audience of around 150 sub-postmasters, the toughest of crowds for the person ultimately responsible for sending many of them to jail for crimes they didn’t commit.

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Ex-Post Office boss asked to compose herself

After a reminder from the inquiry chair Sir Wynn Williams about her right to avoid self-incrimination, her opening gambit was an apology.

She said sorry to the sub-postmasters and families whose lives had been ruined. She said sorry specifically to Mr Bates and Lord Arbuthnot, their Parliamentary champion, and the investigators from Second Sight, who exposed the Post Office’s failings on her behalf and she shut down for their trouble.

The respite lasted as long as it took Jason Beer KC to clear his throat. The lead counsel to the inquiry’s principal weapon was irony and it was devastating, the more so for apparently being lost on Ms Vennells.

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Sub-postmasters react to Vennells’ tears

“Are you the unluckiest chief executive in history?” he asked.

After a pause, the first of many, she replied: “One of my reflections on all of this is that I was too trusting.”

That captured her fundamental defence, which is that during 12 years at the Post Office, seven of them as chief executive, she was entirely unaware of the multiple issues that led to the biggest miscarriage of justice in British legal history.

After listing the multiple things she claims in her 775-page witness statement not to have known, from bugs in the Horizon computer system to instructions to shred documents, Mr Beer asked: “Was there a conspiracy, lasting 12 years, involving different people over time to deny you documents and falsely reassure?”

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After careful consideration she concluded conspiracy might be going too far. “My deep sorrow is that individuals, myself included, made mistakes, didn’t see things, didn’t hear things,” she said.

Throughout the hearing she claimed not to have been aware of fundamental issues. For example she said she did not know the Post Office could investigate and prosecute its staff, a power it has had since the 17th century, until she became chief executive.

When confronted with clear evidence she ought to have been aware of issues, in the form of emails and documents she admitted to sending and receiving, she claimed not to have understood their true meaning at the time.

Several times she was moved to tears. More frequently she was stunned into silence by questions, struggling to summon answers when trapped by the contradictions in her evidence.

The sub-postmasters meanwhile struggled to contain their disdain, hollow laughter greeting several answers.

There was no laughter when she was challenged about suicide of sub-postmaster Martin Griffiths, and an email in which she appeared to attribute it to his mental health, rather than the actions of Post Office investigators who were pursuing him.

“Sorry is not an adequate world, I am just very sorry that Mr Griffiths is not here today,” she said.

She has two more days in the witness stand, and on this evidence, nowhere to go.

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UK long-term borrowing costs highest this century

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UK long-term borrowing costs highest this century

UK long-term borrowing costs have hit their highest level since 1998.

The unwanted milestone for the Treasury’s coffers was reached ahead of an auction of 30-year bonds, known as gilts, this morning.

The yield – the effective interest rate demanded by investors to hold UK public debt – peaked at 5.21%.

At that level, it is even above the yield seen in the wake of the mini-budget backlash of 2022 when financial markets baulked at the Truss government’s growth agenda which contained no independent scrutiny from the Office for Budget Responsibility.

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The premium is up, market analysts say, because of growing concerns the Bank of England will struggle to cut interest rates this year.

Just two cuts are currently priced in for 2025 as investors fear policymakers’ hands could be tied by a growing threat of stagflation.

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The jargon essentially covers a scenario when an economy is flatlining at a time of rising unemployment and inflation.

Growth has ground to a halt, official data and private surveys have shown, since the second half of last year.

Critics of the government have accused Sir Keir Starmer and his chancellor, Rachel Reeves, of talking down the economy since taking office in July amid their claims of needing to fix a “£22bn black hole” in the public finances.

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Chancellor reacts to inflation rise

Both warned of a tough budget ahead. That first fiscal statement put businesses and the wealthy on the hook for £40bn of tax rises.

Corporate lobby groups have since warned of a hit to investment, pay growth and jobs to help offset the additional costs.

At the same time, consumer spending has remained constrained amid stubborn price growth elements in the economy.

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UK economy showed no growth

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Growing threat to finances from rising bills
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Higher borrowing costs also reflect a rising risk premium globally linked to the looming return of Donald Trump as US president and his threats of universal trade tariffs.

The higher borrowing bill will pose a problem for Ms Reeves as she seeks to borrow more to finance higher public investment and spending.

Tuesday’s auction saw the Debt Management Office sell £2.25bn of 30-year gilts to investors at an average yield of 5.198%.

It was the highest yield for a 30-year gilt since its first auction in May 1998, Refinitiv data showed.

This extra borrowing could mean Ms Reeves is at risk of breaking the spending rules she created for herself, to bring down debt, and so she may have less money to spend, analysts at Capital Economics said.

“There is a significant chance that the Office for Budget Responsibility (OBR) will judge that the Chancellor Rachel Reeves is on course to miss her main fiscal rule when it revises its forecasts on 26 March. To maintain fiscal credibility, this may mean that Ms Reeves is forced to tighten fiscal policy further,” said Ruth Gregory, the deputy chief UK economist at Capital Economics.

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Growing threat to finances from rising bills

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There is mounting evidence that consumers are facing hikes to bills on many fronts after Next became the latest to warn of price rises ahead.

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Higher prices for 2025 as Christmas trading fails to meet expectations – BRC says

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Higher prices for 2025 as Christmas trading fails to meet expectations - BRC says

Shop prices will rise in 2025 as the key Christmas trading period failed to meet retailers’ expectations, according to industry data.

Shop sales grew just 0.4% in the so-called golden quarter, the critical three shopping months from October to December, according to the British Retail Consortium (BRC) and big four accounting company KPMG.

Many retailers rely on trade during this period to see them through tougher months such as January and February. Some make most of their yearly revenue over Christmas.

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The minimal growth came amid weak consumer confidence and difficult economic conditions, the lobby group said, and “reflected the ongoing careful management of many household budgets”, KPMG’s UK head of consumer, retail and leisure Linda Ellett said.

Non-food sales were the worst hit in the four weeks up to 28 December, figures from the BRC showed and were actually less than last year, contracting 1.5%.

What were people buying?

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Food sales grew 3.3% across all of 2024, compared to 2023.

In the festive period beauty products, jewellery and electricals did well, the BRC’s chief executive Helen Dickinson said.

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Poundland customers left Christmas shopping late

AI-enabled tech and beauty advent calendars boosted festive takings, Ms Ellett said.

What it means for next year

With employer costs due to rise in April as the minimum wage and employers’ national insurance contributions are upped, businesses will face higher wage bills.

The BRC estimates there is “little hope” of covering these costs through higher sales, so retailers will likely push up prices and cut investment in stores and jobs, “harming our high streets and the communities that rely on them”, Ms Dickinson said.

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Separate figures from high street bank Barclays showed card spending remained flat since December 2023, while essential spending fell 3% partly as inflation concerns forced consumers to cut back but also through lower fuel costs.

The majority of those surveyed by the lender (86%) said they were concerned about rising food costs and 87% were concerned about household bills.

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Numerous UK retail giants will update shareholders on their Christmas performance this week including high street bellwether Next on Tuesday, Marks and Spencer and Tesco on Thursday and Sainsbury’s on Friday.

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