I turned in a 2021 Tesla Model 3 and leased a 2024 Model Y, and I learned firsthand how badly Tesla’s layoffs have affected morale and customer service.
My firsthand experience of Tesla layoffs
My husband and I wanted to work with Tesla’s new South Burlington, Vermont, Tesla Center because it’s an easy 1 hour 20 minutes drive away. However, it’s not handling lease returns or new car deliveries yet.
The fledgling team at South Burlington doesn’t know when lease returns or new car deliveries will start. They told me, “Could be weeks, could be months.” The customer service team in Las Vegas didn’t know either. Kinda makes you wonder, who does actually know?
Anyway, we had to do the thing that Vermonters have had to do for years, which is drive five hours south to the Tesla Center in Paramus, New Jersey. That’s because New Hampshire doesn’t have a Tesla Center, and Massachusetts doesn’t allow out-of-state car pickups.
But first, I had to go through the leasing process on the Tesla app. Spoiler: It wasn’t good.
The app first suggested a delivery date that we simply couldn’t attend – driving to New Jersey and back in a day is a 12-hour day. So I repeatedly called Tesla customer service to make alternate arrangements, and no one answered the phone. My favorite part was the robo recording voice that said, “We care about you” then said goodbye. What a time suck.
Tesla then canceled our car because we couldn’t confirm the delivery date on the app (or speak to a human on the phone, or by email or text, because the company is now short-staffed).
Pre-layoffs, I was working with an ownership loyalty advisor based in Fremont, but that person stopped replying to me when the cuts started. In desperation, I sent that person multiple emails and texts. (Everyone in this article is anonymous to protect their privacy – and their jobs.) The loyalty advisor finally surfaced via text, apologized, and put the Model Y back into our account.
I restarted the leasing process and filled out the finance application on the app. It sat unapproved for days. So I called Tesla again and this time got a Las Vegas-based customer service rep on the phone. That person said that “it didn’t go through for whatever reason” and asked me to resubmit my application from scratch. That was a pain but whatever.
My finance application then sat unapproved, for days, right up to the night before we were due to pick the Model Y up in Paramus. The customer service rep said that finance is short-staffed and overwhelmed with applications, thanks to the new 0.99% APR financing offer on Model Ys. The rep in Las Vegas advised that we call Paramus in the morning and tell them we can’t come because finance hadn’t approved our leasing application.
I woke up early the next morning to see in the app that Tesla Finance had approved our application overnight. I clicked on “accept” and was repeatedly rewarded with a 500 error message. I just. Couldn’t. Complete. The transaction. [Silent scream.]
Since we had approval, we quickly took off for New Jersey. We were in Massachusetts when the Las Vegas customer service rep called me in response to my text pleas for help. I told that person that approval had gone through at 1:30 am and they said, “Yeah, they’re having to work really long hours to keep up, they’re overwhelmed.”
The customer service rep pushed my lease terms acceptance through, with my permission, and then I finally – finally! – finished the leasing process on the app. A snippet of a convo the rep and I had:
Me: Have layoffs left you all short-staffed? Has it affected morale?
Tesla customer service rep: [silence] Um… this is a recorded line.
Me: So I’m just going to take that as a yes.
Rep: [nervous giggle]
We arrived for our 3 pm appointment. The Tesla Center reps were completely open about how layoffs have affected them and wanted me to share what they said:
We were left alone here [no layoffs] because we’re a major distribution center. But Springfield [NJ] got wiped out. Sometimes some of us go down there to help them.
We want you to share that everyone’s morale is low. We are overworked and understaffed, and we feel sad for our friends who were our colleagues who lost their jobs. This has been really, really bad.
The in-person Model 3/Model Y swap was seamless and the person who helped us do that was great. In fact, every person – once I could get them on the phone – was helpful and knowledgeable. There just aren’t enough of them.
Electrek’s Take
I made the decision to once again spend my hard-earned money at Tesla. Elon’s layoffs made the entire process stressful and unpleasant because there weren’t enough people to assist. These layoffs have not only affected morale, they’ve seriously harmed customer service quality, and thus the customer experience.
The Tesla staff we dealt with are professionals that have been thrown into a situation where they’re basically trying to spin gold out of straw. It’s not their fault.
It should have felt celebratory, picking up the Model Y, like it did three years ago with the Model 3. I then wrote about my wonderful experience, and to my delight, Elon retweeted my story. This time, I feel exhausted, sad, and disappointed.
I told my Electrek colleagues about my experience. Jamie reminded me of his recent post where he pointed out that Elon is “currently trying to convince shareholders to give him $55 billion – enough to pay the 14,000+ employees he’s laid off six-figure salaries for ~40 years.”
Fred initially expressed concern that people underestimate the impact of the layoffs. So I asked him to elaborate on his thoughts. He explained:
Layoffs are always brutal, but Tesla’s latest round of layoffs were especially brutal.
Some employees drove long commutes to work to realize their credentials were revoked, some worked entire shifts only to get home to realize that they had received a personal email telling them they had been fired midway or even prior to their shifts. Some were fired to make an example of their team and boss for pushing back against further layoffs.
For those who remain, those laid off were their friends who were treated like that. It shakes your belief in your employer. That’s when company morale takes a real hit.
Then, your friends find other jobs and they let you know about them, where they can still contribute to the mission to accelerate sustainable energy with better conditions and no pigeon CEO. That creates another hit to morale, and an extended exodus of talent.
More than once in this chaotic process I thought about abandoning Tesla and leasing an EV from another automaker. The only reason I stuck with the Model Y is because I was already in pretty deep, the Model Y is a great deal right now, and, well, I love driving Teslas. I’m really down about it all, but I’m not out. Yet.
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Kia’s upcoming entry-level EV has finally made its way to the famous Nurburgring for testing. The EV4 hatch was spotted ripping across the track, nearly on two wheels at one point, as Kia preps for its big debut.
According to Kia, the EV4 is “an entirely new type of EV sedan. ” It was first unveiled last October during Kia’s first annual EV Day, alongside the EV3 and EV5 as part of its new low-cost lineup.
The EV5 launched in China last year, while the EV3 is already rolling out in Korea and Europe. Next up, we will finally see the production version of the EV4.
Although its four-door format suggests it’s a sedan, Kia said the EV4’s bold design is a symbol of the company’s innovation. Its low nose, long-tail silhouette, and added roof spoiler give it an almost racecar-like feel.
With its official debut approaching, Kia’s EV4 has been spotted out in the wild several times. Last week, it was caught testing in the US for the first time.
A hatchback model has also been spotted. It was first caught on European roads this summer and in the US earlier this month.
Kia EV4 hatch takes on the Nurburgring as debut looms
After the EV4 was spotted racing across the Nurburgring for the first time, we are getting our best look yet at the upcoming Kia model.
The video from CarSpyMedia shows the EV4 hatch carving up sections of the track. Several times, you can see the EV4 is being pushed to the limits, nearly going up on two wheels.
However, with a low center of gravity and likely added stabilization tech, the EV4 appears to handle it with ease. You can also see the difference between the sedan model and the hatchback, with the bulky backside.
As it takes on the track, it almost looks like the 576 hp EV6 GT, Kia’s fastest and most powerful car. At least for now.
Kia is expected to officially reveal the EV4 by the end of the year, with deliveries starting in 2025. Prices are expected to be in the $30,000 to $40,000 range. The hatchback model is likely aimed at Europe, but it could also find a market in the US as buyers drift toward more efficient options.
Ahead of the LA Auto Show later this week, Kia is teasing five new vehicles for the US, at least one being an EV. Will it be the EV4? EV3?
Source: CarSpyMedia
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Elon Musk is hinting at Tesla making bigger electric cars, but you shouldn’t hold your breath as it’s not the first time he said that.
In the last few hours, Musk responded to two fans on X, asking Tesla to build bigger vehicles to support larger families.
Musk often promotes the idea of having bigger families as he is afraid of declining populations due to low birth rates in some countries.
With the first one, the CEO responded with a simple “OK,” and with the other, he elaborated a bit more by referencing the recently unveiled Tesla Robovan and “some other things”:
Musk appears to be hinting at Tesla’s work on a bigger electric vehicle that has yet to be unveiled.
While interesting, it’s hard to give too much weight to the comment, considering Musk claimed that Tesla has been working on a higher passenger capacity vehicle for years.
A “high passenger-density urban transport” vehicle has been in Tesla’s official product roadmap since 2016 and has yet to be unveiled, unless you count the Robovan unveiled last month, but that’s completely attached to Tesla’s self-driving effort as the vehicle has no steering wheel or pedals.
As part of Tesla’s shift toward autonomous driving, the automaker has pulled back plans for several new electric vehicle programs in favor of those without any driver inputs, like Cybercab and Robotvan.
Tesla is expected to soon unveil two new vehicles to be launch next year, but those are based on the Model 3 and Model Y and therefore, they aren’t likely to be bigger vehicles.
Electrek’s Take
Like most things Elon says lately, it goes in my “I’ll believe it when I see it” folder.
That said, I think an electric van that can be configured for cargo, camper, or passenger, would make a ton of sense in Tesla’s vehicle lineup.
Of course, it’s harder to get the greenlight for a vehicle program like that if your CEO is perpetually convinced that the company is on the verge of achieving self-driving and making steering wheels obsolete.
I’m more of the opinion that Tesla should have played it more careful and continue working on growing its human-driveable EV lineup while working on self-driving.
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Penske Truck Leasing is rolling out rooftop solar on its US truck leasing, rental, and maintenance buildings, starting in Illinois.
Penske Truck Leasing, which offers an electric truck fleet leasing program, wants to cut emissions and save energy, so it’s activated its first rooftop solar system at its new facility in Channahon, Illinois (pictured). The 200 kW system is expected to generate about 80% of the building’s energy needs, and the rest will be supplied by the local utility.
The next Penske Truck Leasing rooftop solar system to come online will be in Grand Rapids, Michigan, “in the coming months,” followed by another in Linden, New Jersey, in 2025. All three of these new buildings are part of Penske’s LEED building program, which is designed to reduce energy use and promote sustainability.
Seven of Penske’s existing facilities in California will also get solar retrofits. These locations, which include Fresno, Hayward, La Mirada, National City, Riverside, San Diego, and San Leandro, are expected to generate about 600 kW of renewable energy in total.
Penske has teamed up with Sunrock Distributed Generation under a power purchase agreement to make the California upgrades happen. The company is also working with ForeFront Power, based in San Francisco, as its lead consultant for the solar rollout.
On average, these solar-powered Penske facilities will generate around 1 million kWh of renewable energy each year, preventing about 442 metric tons of CO2 emissions annually. That’s equivalent to the amount of energy needed to power nearly 90 homes for a year.
Drew Cullen, senior vice president of fuels and facility services at Penske, highlighted the significance of this move, noting:
Our solar program is an important piece of our renewable energy strategy, and ForeFront Power continues to be an outstanding partner in helping us bring these projects to fruition.
These investments will allow us to directly generate our own renewable energy to power our locations and continue to support our customers with sustainable solutions.
Penske Truck Leasing, part of Penske Transportation Solutions, is headquartered in Reading, Pennsylvania, and operates over 437,000 vehicles across North America, with nearly 1,000 maintenance facilities and more than 2,500 rental locations. Its investment in solar power is a key part of its broader sustainability strategy to cut emissions and reduce reliance on traditional energy sources.
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