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Wizz Air has been ranked the worst airline for UK flight delays for the third year running as passengers were landed with a fare hike.

The low-cost operator’s departures from UK airports were behind schedule by an average of 31 minutes and 36 seconds in 2023, according to analysis of Civil Aviation Authority (CAA) data by the PA news agency.

Turkish Airlines recorded the second worst punctuality last year, with an average delay of 28 minutes and 36 seconds.

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Wizz Air said it has made “significant improvements” but acknowledged there is “still work to be done”.

The analysis covered all scheduled and chartered departures from UK airports by airlines operating more than 2,500 flights. Cancelled flights were not included.

The next worst airlines for delays were:

Tui – 28 minutes and 24 seconds
Air India – 28 minutes and 12 seconds
Turkish low-cost carrier Pegasus Airlines – 25 minutes and six seconds
Air Portugal – 23 minutes 48 seconds
Vueling – 23 minutes six seconds
Swiss – 22 minutes 48 seconds
Air Canada – 22 minutes six seconds
BA – 21 minutes 36 seconds

Consumer group Which? said airline passengers are in the “outrageous position” of paying record air fares for “unreliable services”.

Irish carrier Emerald Airlines recorded the best performance last year with an average delay of just 13 minutes and six seconds, with Virgin Atlantic in second place at 13 minutes and 42 seconds.

The average delay for all flights was 20 minutes and 42 seconds, down from 23 minutes in 2022.

Wizz Air’s UK operations serve Aberdeen, Birmingham, Gatwick, Glasgow, Leeds, Liverpool and Luton airports.

Despite its poor UK punctuality, the airline – which operates in Europe, north Africa, the Middle East and other parts of Asia – saw passenger numbers reach a record 62 million in the year to the end of March – up by more than a fifth on the total of 51.1 million in the previous 12 months.

Over the same period, Wizz Air recorded a pre-tax profit of €341.1m (£290.4m), as its revenue from ticket sales per available seat rose by 11.2% year-on-year, which was similar to fare rises across the airline sector.

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Rory Boland, editor of magazine Which? Travel, said: “These latest delay figures will come as no surprise to travellers, who find themselves in the outrageous position of paying record amounts for air fares and in return receiving unreliable services.”

He added: “It’s time for airlines to get their act together and start delivering the service their customers are paying for – including ensuring they’re investing properly in their customer service teams.

“When delays and cancellations do occur, there can be no justification for airlines failing to meet their legal obligations – including promptly refunding or rerouting customers, and ensuring they are offered meals and accommodation as required.”

‘Extraordinary operating challenges’

Wizz Air was ranked the worst airline for passenger satisfaction in an annual report by Which? published in February, with survey respondents awarding it an average of one star out of a possible five for customer service and seat comfort.

A Wizz Air spokeswoman said: “In 2022, like all airlines in Europe, Wizz Air experienced extraordinary operating challenges driven mostly by the external environment.

“Since then, we have invested more than £90m to stabilise operations, reduce the number of delays and provide a better experience for customers.

“While we saw significant improvements in 2023, there was still work to be done.

“Helping our customers reach their destination is our number one priority and we will continue to invest in our service to ensure they get there on time.”

She added the airline’s current performance is “among the strongest in the entire industry”, with a punctuality record that is “the highest among our direct competitors” and “the best flight completion rate in the whole of Europe”.

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Enforcement action

In January, the CAA said its enforcement action against Wizz Air led to the airline paying a total of £1.2m to UK-based passengers whose financial claims were reassessed after initially being rejected.

This included payments of money owed for expenses such as replacement flights, food and hotel rooms during disruption.

Dale Keller, chief executive of the Board of Airline Representatives in the UK, a body representing airlines operating in the UK, described 2023 as “an extremely challenging year, particularly over the summer”.

He said many delays were caused by factors outside of carriers’ control, such as air traffic control disruption including strikes in France and the National Air Traffic Services meltdown on 28 August which grounded flights across UK airports.

He added punctuality had “continued to exponentially improve” this year.

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Former chancellor Osborne is shock contender to head HSBC

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Former chancellor Osborne is shock contender to head HSBC

George Osborne, the former chancellor, has emerged as a shock contender to become the next chairman of HSBC Holdings, one of the world’s top banking jobs.

Sky News can exclusively reveal that Mr Osborne, who was chancellor from 2010 until 2016, was approached during the summer about becoming the successor to Sir Mark Tucker.

This weekend, City sources said that Mr Osborne was one of three remaining candidates in the frame to take on the chairmanship of the London-headquartered lender.

Naguib Kheraj, the City veteran who was previously finance director of Barclays and deputy chairman of Standard Chartered, is also in contention.

The other candidate is said to be Kevin Sneader, the former McKinsey boss who now works for Goldman Sachs in Asia.

It was unclear this weekend whether other names remained in contention for the job, or whether the board regarded any as the frontrunner at this stage.

Mr Osborne’s inclusion on the shortlist is a major surprise, given his lack of public company chairmanship experience.

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With a market capitalisation of almost £190bn, HSBC is the second-largest FTSE-100 company, after drugs giant AstraZeneca.

The bank has been looking for a replacement for Sir Mark for nearly a year, but has run what external critics have labelled a chaotic succession process.

Sir Mark, who has returned to the helm of insurer AIA as its non-executive chairman, stepped down at the end of September, but remains an adviser to the board.

Brendan Nelson, the former KPMG vice-chairman, became interim chair of HSBC last month and will remain in place until a permanent successor is found.

If he got the job, Mr Osborne would be a radical choice for one of Britain’s biggest corporate jobs.

Since stepping down as an MP, he has assumed a varied professional life, becoming editor of the London Evening Standard for three years, a post he left in 2020.

Since then, he has become a partner at Robey Warshaw, the merger advisory firm recently acquired by Evercore, where he remains in place.

If he were to become HSBC chairman, he would be obliged to give up that role.

Mr Osborne also chairs the British Museum, is an adviser to the cryptocurrency exchange Coinbase and is chairman of Lingotto Investment Management, which is controlled by Italy’s billionaire Agnelli business dynasty.

During his chancellorship, Mr Osborne and then prime minister David Cameron fostered closer links with Beijing in a bid to boost trade ties between the two countries.

“Of course, there will be ups and downs in the road ahead, but by sticking together we can make this a golden era for the UK-China relationship for many years to come,” he said in a speech in Shanghai in 2015.

Mr Osborne was also reported to have intervened on HSBC’s behalf as it sought to avoid prosecution in the US in 2012 on money laundering charges.

The much cooler current relationship between the UK – and many of its allies – and China will be the most significant geopolitical context faced by Sir Mark’s successor as HSBC chairman.

While there is little doubt about his intellectual bandwidth for the role, it would be rare for such a plum corporate job to go to someone with such a spartan public company boardroom pedigree.

His lack of direct banking experience would also be expected to come under close scrutiny from regulators.

HSBC’s shares have soared over the last year, rising by more than 50%, despite the headwinds posed by President Donald Trump’s sweeping global tariffs regime.

When he was appointed, Mr Tucker became the first outsider to take the post in the bank’s 152-year history – and which has a big presence on the high street thanks to its acquisition of the Midland Bank in 1992.

He oversaw a rapid change of leadership, appointing bank veteran John Flint to replace Stuart Gulliver as chief executive.

The transition did not work out, however, with Mr Tucker deciding to sack Mr Flint after just 18 months.

He was replaced on an interim basis by Noel Quinn in the summer of 2018, with that change becoming permanent in April 2020.

Mr Quinn spent a further four years in the post before deciding to step down, and in July 2024 he was succeeded by Georges Elhedery, a long-serving executive in HSBC’s markets unit and more recently the bank’s chief financial officer.

The new chief’s first big move in the top job was to unveil a sweeping reorganisation of HSBC that sees it reshaped into eastern markets and western markets businesses.

He also decided to merge its commercial and investment banking operations into a single division.

The restructuring, which Mr Elhedery said would “result in a simpler, more dynamic, and agile organisation” has drawn a mixed reaction from analysts, although it has not interrupted a strong run for the stock.

During Sir Mark’s tenure, HSBC continued to exit non-core markets, selling operations in countries such as Canada and France as it sharpened its focus on its Asian operations.

HSBC has been contacted for comment, while Mr Osborne could not be reached for comment.

In late September, HSBC said in a statement: “The process to select the permanent HSBC Group Chair, led by Ann Godbehere, Senior Independent Director, is ongoing.

“The company will provide further updates on this succession process in due course.”

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Direct cost of Jaguar Land Rover cyber attack which impacted UK economic growth revealed

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Direct cost of Jaguar Land Rover cyber attack which impacted UK economic growth revealed

The cyber attack on Jaguar Land Rover (JLR), which halted production for nearly six weeks at its sites, cost the company roughly £200m, it has been revealed.

Latest accounts released on Friday showed “cyber-related costs” were £196m, which does not include the fall in sales.

Profits took a nose dive, falling from nearly £400m (£398m) a year ago to a loss of £485m in the three months to the end of September.

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Revenues dropped nearly 25% and the effects may continue as the manufacturing halt could slow sales in the final three months of the year, executives said.

The impact of the shutdown also hit factories across the car-making supply chain.

Slowing the UK economy

The production pause was a large contributor to a contraction in UK economic growth in September, official figures showed.

Had car output not fallen 28.6%, the UK economy would have grown by 0.1% during the month. Instead, it fell by 0.1%.

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How cyber attack ‘effectively hacked GDP’

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Reacting to JLR’s impact on the GDP contraction, its chief financial officer, Richard Molyneux, said it was “interesting to hear” and it “goes to reinforce” that JLR is really important in the UK economy.

The company, he said, is the “biggest exporter of goods in the entire country” and the effect on GDP “is a reflection of the success JLR has had in past years”.

Recovery

The company said operations were “pretty much back running as normal” and plants were “at or approaching capacity”.

Production of all luxury vehicles resumed.

Investigations are underway into the attack, with law enforcement in “many jurisdictions” involved, the company said.

When asked about the cause of the hack and the hackers, JLR said it was not in a position to answer questions due to the live investigation.

A run of attacks

The manufacturer was just one of a number of major companies to be seriously impacted by cyber criminals in recent months.

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High street retailer Marks and Spencer estimated the cost of its IT outage was roughly £136m. The sum only covers the cost of immediate incident systems response and recovery, as well as specialist legal and professional services support.

The Co-Op and Harrods also suffered service disruption caused by cyber attacks.

Four people were arrested by police investigating the incidents.

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Telegraph future in limbo again as RedBird abandons £500m deal

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Telegraph future in limbo again as RedBird abandons £500m deal

The future ownership of the Daily Telegraph has been plunged back into crisis after RedBird Capital Partners abandoned its proposed £500m takeover.

Sky News has learnt that a consortium led by RedBird and including the UAE-based investor IMI has formally withdrawn its offer to buy the right-leaning newspaper titles.

In a statement issued to Sky News, a RedBird Capital Partners spokesman confirmed: “RedBird has today withdrawn its bid for the Telegraph Media Group.

“We remain fully confident that the Telegraph and its world-class team have a bright future ahead of them and we will work hard to help secure a solution which is in the best interests of employees and readers.”

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The move comes nearly two-and-a-half years after the Telegraph’s future was plunged into doubt when its lenders seized control from the Barclay family, its long-standing proprietors.

RedBird IMI then extended financing which gave it a call option to own the newspapers, but its original proposal was thwarted by objections to foreign state ownership of British national newspapers.

A new deal was then stitched together which included funding from Daily Mail owner Lord Rothermere and Sir Leonard Blavatnik, the billionaire owner of sports streaming platform DAZN.

Under that deal, Abu Dhabi-based IMI would have taken a 15% stake in Telegraph Media Group.

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In recent weeks, RedBird principal Gerry Cardinale had reiterated his desire to own the titles despite apparently having been angered by reporting by Telegraph journalists which explored links between RedBird and Chinese state influences.

Unrest from the Telegraph newsroom is said to have been one of the main factors in RedBird’s decision to withdraw its offer.

The collapse of the deal means a further auction of the titles is now likely to take place in the new year.

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