There are dark circles under her eyes, and she looks pale, as she calls the council’s housing department.
She tells them she doesn’t know where she’ll sleep tonight, along with her girls, aged 11 and seven.
Image: Nedret Batir was in tears as she spoke to Sky News
The man on the phone reassures her that they are looking for alternative accommodation and that she will have to wait.
But the panic is written all over her face. The clock is ticking.
“But I don’t have no place to leave my luggage,” she says, “because I have to go and pick up my children from school”.
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The caseworker simply replies: “Yeah, that’s not my concern.”
Image: Nedret Batir and her daughters with everything they own
‘Social cleansing’
Hers is a tale of desperation that has become normalised in England – but with a difference.
She has fallen victim to an out-of-area policy in place in this borough, and apparently across others in the capital, that moves families hours away from everything they know.
If two offers of accommodation are rejected, families are being told they are making themselves “intentionally homeless”.
And that is exactly what has happened to Nedret.
She has rejected a rental property in Hartlepool, five hours away from London. As a result, they have told her that they will be ending their duty to house her.
“I can’t take it anymore,” she tells me sobbing, “I don’t know what to do.”
She says she cannot tear her children away from where their father lives, where they go to school, and where she has support.
Image: Nedret Batir and her daughters, Eda and Ebru, on the bus
But the Enfield policy is written clearly, in an email, stating: “We will be finding homes for homeless families in parts of the country that are affordable to people on low incomes.
“The homes we offer will usually be a long way from Enfield, and outside southeast England.”
Housing campaigner Kwajo Tweneboa calls it “social cleansing”.
I show him the emails, the policy, the wording that is causing sleepless nights across the area, and probably the capital.
“It’s only affecting a certain group, those from low incomes,” he adds.
“Basically if you’re poor, get out. I’ve never seen it so, like in black and white. That is not what housing should be in the sixth richest economy in the world.”
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1:32
Why isn’t housing a bigger election issue?
Sky News has investigated and discovered that this is not just happening in London, it’s across the whole of England.
In every region, there has been a rise in the number of families with children being moved “out of area” into temporary accommodation.
Overall that figure has gone up in recent years by almost a quarter, according to our freedom of information requests.
‘I don’t have anybody here’
Abdullah Ahadi is already experiencing it first-hand, along with the isolation that being sent hours away can bring.
It’s 4.30am on a pitch-black March morning when we knock on his door in Corby, Northamptonshire.
He opens it, balancing on a walking stick, having been diagnosed with muscular dystrophy.
It’s silent on the estate, a warren of brick homes, and his is the only one with a light on inside.
Image: Abdullah Ahadi, who has muscular dystrophy, walks his children to his car before the long drive to school
He is being temporarily housed here with his wife and four children – who were born in London and grew up in Harrow, in the northwest of the capital.
Abdullah said: “They told me if you don’t accept this house, we will take your name from the list which says you need a house [so] I have no choice.”
But it means he must get up before dawn, to drive his children to school in Harrow, for what often becomes an eight-hour round trip.
As everyone piles into his car, he describes the loneliness.
Image: Mr Ahadi spends up to eight hours a day on the school run
“I don’t have anybody here. I worry about my kids. At the weekend they just stay inside the home.
As his six-year-old triplets, two boys and one girl, fall asleep – Abdullah’s 10-year-old daughter, Laaibah, describes the exhaustion of waking up so early.
“You can tell from my voice,” she says.
Articulate and softly spoken, she says she misses her friends, but admits she hasn’t told them about her living situation.
“They just know that I live far away.”
She also describes how she feels “different from people” in Corby.
“There’s not much Muslims there so every time I walk past, most people stare at me because of my hijab.”
Image: Mr Ahadi’s daughter Laaibah
It also weighs heavy on Abdullah’s mind that his condition is deteriorating – his muscles are “wasting day by day”.
He says: “If something happens to me, who is coming here to take care of the children? We have a lot of support from family and friends in London.”
I ask why he doesn’t move his children to a new school in Corby.
He replies that he doesn’t know how long the family will be there, as it’s supposed to be temporary.
And that hits at the heart of this. School is the only constant in these families’ lives, and they cling to it.
‘I just want to give up’
Nedret and her daughters are the same.
They have now been moved to Ilford, another hotel room; still in London – but a two to three-hour bus journey to their school.
Ebru, 10, says she is struggling to do her homework in a cramped room, and getting up early to do the commute is taking it out of her.
I tell her that her mother has described her as “brave”, and ask her if she feels it.
She replies: “Yes and no. At one point I do, and at one point I don’t, I just want to give up.”
Her sister Eda is also extremely tired.
By the time we reach their school, because of terrible traffic, and missing another bus, it is nearing 11am, or, as Eda says, “nearly playtime”.
None of these families, on low incomes, can find affordable private rentals, even when they do – it’s hard to act fast enough to secure them, such is the market.
A leaflet from Enfield Council explains the “severe shortage of accommodation for private rent” in London and the region.
It describes how it “is especially hard to find affordable homes for people on benefits or a low income”.
Image: The Ahadi family travel long distances every day to get to school
Local Housing Allowance rates and rents elsewhere are apparently “more closely aligned and so are affordable for residents”.
Eventually, six months after they first moved to Corby, Abdullah’s family is brought back to London, to Hounslow in the west of the capital.
With his condition, driving more than an hour to school one way is still taking its toll, but life is much better being closer to support.
But it’s temporary. And that’s the thing. At any point, they could be moved on.
Laaibah looks less tired when I meet her at the new “emergency accommodation”, a light and airy house under Heathrow Airport‘s flight path.
She is worried about where they will be moved to next.
“If I make friends here it will be temporary and if I move you never know if people are going to be rude to me, and it is just going to feel bad if you are lonely. If I move school it is going to be really hard to make friends,” she says.
Image: Mr Ahadi says he is worried who will look after his children if something happens to him
Hunger and exhaustion
Seven months after Nedret was moved from Enfield to Ilford, we meet her in the same hotel room. Nothing, for her, has changed since the start of the year.
She says she has been spending money on taxis to school, and two buses back, and has run out.
“I can’t take my kids to school, I can’t buy them any food, my credit cards are full.”
Despite the school suggesting they move closer, Nedret says there are no spaces.
Image: Nedret Batir and her daughters Ebru (left) and Eda (middle)
At one point she suggests to me she even regrets not accepting the original Hartlepool offer.
Ebru, meanwhile, looks exhausted too – describing the family’s hunger.
“When I’m in bed sometimes me and [my sister] can’t sleep because we’re starving and my mum can’t do anything.”
Her school attendance has also dropped to 51%.
“I can’t do anything about it”, Ebru tells me, looking upset.
She now sees a therapist but says they “just give me kind words, she’s telling me: ‘You’ll get through this’. But I don’t think so. I don’t think so at all”.
Unfortunately, no matter where they are sent the rental market will continue to be volatile – and increasingly inaccessible to the poorest.
Temporary accommodation alone is not the answer to Britain’s housing crisis.
Harrow Council said: “While we can’t comment on individual cases, we understand the stress and uncertainty that comes with the threat of homelessness or the increasing number of families that have become homeless.
“That’s why we ensure the support is there including financial assistance to secure their own accommodation in the private rented sector. We are facing unprecedented demand and currently supporting over 4,000 families a year who are under the threat of becoming homeless, and over 1,200 households in temporary accommodation.
“Like many local authorities we have a high demand for social housing and a shortage of temporary accommodation. Harrow has one the lowest stocks of social housing in London.
“When we can we look to offer accommodation within, or as close as possible to Harrow. However average rents in Harrow have increased by over 10.5% in just the last 12 months so this has made it even harder for families and the council to find affordable accommodation which is suitable for households who approach seeking our help.
“It is also hard to find emergency accommodation in neighbouring boroughs for the same reasons.
“We do everything we can to find the most suitable homes for those in need of temporary accommodation, prioritising those with the most urgent need. Where we can’t offer something within the borough, we ensure that accommodation outside of the borough is suitable and meets their needs.”
An Enfield Council spokesperson said: “Despite extremely challenging financial conditions, we continue to do all we can to invest in Enfield to deliver positive outcomes for our residents. However, like many London boroughs, we are seeing a number of acute challenges including a shortage of social and affordable homes to rent.
“In line with other councils, we have moved to a national placement policy as a result of the extreme shortage of accommodation in London and the South East. Our priority is to find a suitable, permanent home for families as long-term hotel accommodation is neither appropriate, nor affordable.
“Hotel accommodation is incredibly costly and is damaging to the health and wellbeing of families which is why we must find alternative, suitable options. Given the dwindling supply of housing which is not set to improve in the near future, residents have been advised to be ready at short notice when a placement becomes available.
“Increasing numbers of families are turning to councils for temporary accommodation and financial support as homelessness reaches record highs. The scale of homelessness and impact on councils’ budgets mean we must manage these pressures whilst ensuring that homeless families are provided with appropriate housing, rather than unsuitable hotel accommodation.”
This is a special report in Faultlines, a Sky News series that aims to explore some of the biggest issues facing Britain ahead of the general election.
You can watch Adele Robinson’s full report today at 10.30am, 12.30pm, 2.30pm, 4.30pm, 6.30pm and 8.30pm on Sky News or on YouTube.
MasterChef presenter John Torode will no longer work on the show after an allegation he used an “extremely offensive racist term” was upheld, the BBC has said.
His co-host Gregg Wallace was also sacked last week after claims of inappropriate behaviour.
On Monday, Torode said an allegation he used racist language was upheld in a report into the behaviour of Wallace. The report found more than half of 83 allegations against Wallace were substantiated.
Torode, 59, insisted he had “absolutely no recollection” of the alleged incident involving him and he “did not believe that it happened,” adding “racial language is wholly unacceptable in any environment”.
Image: John Torode and Gregg Wallace in 2008. Pic: PA
In a statement on Tuesday, a BBCspokesperson said the allegation “involves an extremely offensive racist term being used in the workplace”.
The claim was “investigated and substantiated by the independent investigation led by the law firm Lewis Silkin”, they added.
“The BBC takes this upheld finding extremely seriously,” the spokesperson said.
“We will not tolerate racist language of any kind… we told Banijay UK, the makers of MasterChef, that action must be taken.
“John Torode’s contract on MasterChef will not be renewed.”
Australian-born Torode started presenting MasterChef alongside Wallace, 60, in 2005.
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1:11
Why Gregg Wallace says he ‘will not go quietly’
A statement from Banijay UK said it “takes this matter incredibly seriously” and Lewis Silkin “substantiated an accusation of highly offensive racist language against John Torode which occurred in 2018”.
“This matter has been formally discussed with John Torode by Banijay UK, and whilst we note that John says he does not recall the incident, Lewis Silkin have upheld the very serious complaint,” the TV production company added.
“Banijay UK and the BBC are agreed that we will not renew his contract on MasterChef.”
Earlier, as the BBC released its annual report, its director-general Tim Davie addressed MasterChef’s future, saying it can survive as it is “much bigger than individuals”.
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3:30
BBC annual report findings
Speaking to BBC News after Torode was sacked, Mr Davie said a decision is yet to be taken over whether an unseen MasterChef series – filmed with both Wallace and Torode last year – will be aired.
“It’s a difficult one because… those amateur chefs gave a lot to take part – it means a lot, it can be an enormous break if you come through the show,” he added.
“I want to just reflect on that with the team and make a decision, and we’ll communicate that in due course.”
Mr Davie refused to say what the “seriously racist term” Torode was alleged to have used but said: “I certainly think we’ve drawn a line in the sand.”
In 2022, Torode was made an MBE in the Queen’s Birthday Honours, for services to food and charity.
An inquiry into the case of a hospital worker who sexually abused dozens of corpses has concluded that “offences such as those committed by David Fuller could happen again”.
It found that “current arrangements in England for the regulation and oversight of the care of people after death are partial, ineffective and, in significant areas, completely lacking”.
Phase 2 of the inquiry has examined the broader national picture and considered if procedures and practices in other hospital and non-hospital settings, where deceased people are kept, safeguard their security and dignity.
During his time as a maintenance worker, he also abused the corpses of at least 101 women and girls at Kent and Sussex Hospital and the Tunbridge Wells Hospital before his arrest in December 2020.
His victims ranged in age from nine to 100.
Phase 1 of the inquiry found he entered one mortuary 444 times in the space of one year “unnoticed and unchecked” and that deceased people were also left out of fridges and overnight during working hours.
‘Inadequate management, governance and processes’
Presenting the findings on Tuesday, Sir Jonathan Michael, chair of the inquiry, said: “This is the first time that the security and dignity of people after death has been reviewed so comprehensively.
“Inadequate management, governance and processes helped create the environment in which David Fuller was able to offend for so long.”
He said that these “weaknesses” are not confined to where Fuller operated, adding that he found examples from “across the country”.
“I have asked myself whether there could be a recurrence of the appalling crimes committed by David Fuller. – I have concluded that yes, it is entirely possible that such offences could be repeated, particularly in those sectors that lack any form of statutory regulation.”
Sir Jonathan called for a statutory regulation to “protect the security and dignity of people after death”.
After an initial glance, his interim report already called for urgent regulation to safeguard the “security and dignity of the deceased”.
On publication of his final report he describes regulation and oversight of care as “ineffective, and in significant areas completely lacking”.
David Fuller was an electrician who committed sexual offences against at least 100 deceased women and girls in the mortuaries of the Kent and Sussex Hospital and the Tunbridge Wells Hospital. His victims ranged in age from nine to 100.
This first phase of the inquiry found Fuller entered the mortuary 444 times in a single year, “unnoticed and unchecked”.
It was highly critical of the systems in place that allowed this to happen.
His shocking discovery, looking at the broader industry – be it other NHS Trusts or the 4,500 funeral directors in England – is that it could easily have happened elsewhere.
The conditions described suggest someone like Fuller could get away with it again.
BBC director-general Tim Davie has said MasterChef can survive its current scandal as it is “much bigger than individuals” – but the corporation must “make sure we’re in the right place in terms of the culture of the show”.
After the report was published, Wallace, 60, said he was “deeply sorry” for causing any distress, and never set out to “harm or humiliate”.
Torode, 59, said he had “no recollection of the incident” and said he “did not believe that it happened,” and said he was “shocked and saddened by the allegation”.
Mr Davie said the BBC’s leadership team would not “tolerate behaviour that is not in line with our values,” while BBC chair Samir Shah acknowledged there were still pockets within the broadcaster where “powerful individuals” can still “make life for their colleagues unbearable”.
They said several BBC staff members had been dismissed in the last three months, following an independent review into workplace culture.
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Wallace, who was sacked from MasterChef last week, is not included in that count as he was not directly contracted by the corporation, but employed by independent production company Banijay.
The corporation has yet to decide if the unseen MasterChef series – filmed with both Wallace and Torode last year – will be aired or not.
Image: BBC Broadcasting House in Portland Place, London. Pic: Jordan Pettitt/PA
News of the findings in the Gregg Wallace report came just hours before the BBC was deemed to have breached its editorial guidelines by failing to disclose that the child narrator of a Gaza documentary was the son of a Hamas official.
Media watchdog Ofcom subsequently launched its own investigation into the programme.
While the 2024-25 annual report showed a small rise in trust overall for the corporation, Mr Davie acknowledged it had been a year which saw the reputation of the BBC damaged by “serious failings” in the making of the documentary.
The BBC boss acknowledged: “It was important that the BBC took full responsibility for those failings and apologised for them,” and later in response to a question, called the documentary – Gaza: How To Survive A Warzone – “the most challenging editorial issue I’ve had to deal with”.
He went on: “The importance of fair balance reporting, the need for high-quality homegrown programming in the face of massive pressure, I think has never, ever been greater. And I believe my leadership and the team I’ve assembled can really help the BBC thrive in that environment and very competitive environment.”
Image: BBC Director-General Tim Davie. Pic: PA
BBC boss has chair’s ‘full support’
Despite a series of failings in recent months – including livestreaming the controversial Bob Vylan set at Glastonbury last month – Mr Davie insisted he can “lead” the organisation in the right direction.
When asked if he would resign, he replied: “I simply think I’m in a place where I can work to improve dramatically the BBC and lead it in the right way.
“We will make mistakes, but I think as a leadership and myself, I’ve been very clear, and I think we have been decisive.”
He said the organisation was setting a “global standard” for media.
Mr Shah, reiterated his support for Mr Davie.
“Tim Davie and his team, and Tim in particular, has shown very strong leadership throughout all this period and he has my full support.”
The report also revealed its top earners, which saw former Match Of The Day host Gary Lineker top the chart once again.
Meanwhile, Australian children’s cartoon Bluey proved a boon for the broadcaster, and was the most watched show in the US across all genres – with 55 billion minutes viewed.
The top 10 shows watched over Christmas 2024 were also all from the BBC.
Recent annual reviews have been overshadowed by the Huw Edwards scandal and allegations of a toxic environment around flagship show Strictly Come Dancing.
This breaking news story is being updated and more details will be published shortly.