There are dark circles under her eyes, and she looks pale, as she calls the council’s housing department.
She tells them she doesn’t know where she’ll sleep tonight, along with her girls, aged 11 and seven.
Image: Nedret Batir was in tears as she spoke to Sky News
The man on the phone reassures her that they are looking for alternative accommodation and that she will have to wait.
But the panic is written all over her face. The clock is ticking.
“But I don’t have no place to leave my luggage,” she says, “because I have to go and pick up my children from school”.
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The caseworker simply replies: “Yeah, that’s not my concern.”
Image: Nedret Batir and her daughters with everything they own
‘Social cleansing’
Hers is a tale of desperation that has become normalised in England – but with a difference.
She has fallen victim to an out-of-area policy in place in this borough, and apparently across others in the capital, that moves families hours away from everything they know.
If two offers of accommodation are rejected, families are being told they are making themselves “intentionally homeless”.
And that is exactly what has happened to Nedret.
She has rejected a rental property in Hartlepool, five hours away from London. As a result, they have told her that they will be ending their duty to house her.
“I can’t take it anymore,” she tells me sobbing, “I don’t know what to do.”
She says she cannot tear her children away from where their father lives, where they go to school, and where she has support.
Image: Nedret Batir and her daughters, Eda and Ebru, on the bus
But the Enfield policy is written clearly, in an email, stating: “We will be finding homes for homeless families in parts of the country that are affordable to people on low incomes.
“The homes we offer will usually be a long way from Enfield, and outside southeast England.”
Housing campaigner Kwajo Tweneboa calls it “social cleansing”.
I show him the emails, the policy, the wording that is causing sleepless nights across the area, and probably the capital.
“It’s only affecting a certain group, those from low incomes,” he adds.
“Basically if you’re poor, get out. I’ve never seen it so, like in black and white. That is not what housing should be in the sixth richest economy in the world.”
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1:32
Why isn’t housing a bigger election issue?
Sky News has investigated and discovered that this is not just happening in London, it’s across the whole of England.
In every region, there has been a rise in the number of families with children being moved “out of area” into temporary accommodation.
Overall that figure has gone up in recent years by almost a quarter, according to our freedom of information requests.
‘I don’t have anybody here’
Abdullah Ahadi is already experiencing it first-hand, along with the isolation that being sent hours away can bring.
It’s 4.30am on a pitch-black March morning when we knock on his door in Corby, Northamptonshire.
He opens it, balancing on a walking stick, having been diagnosed with muscular dystrophy.
It’s silent on the estate, a warren of brick homes, and his is the only one with a light on inside.
Image: Abdullah Ahadi, who has muscular dystrophy, walks his children to his car before the long drive to school
He is being temporarily housed here with his wife and four children – who were born in London and grew up in Harrow, in the northwest of the capital.
Abdullah said: “They told me if you don’t accept this house, we will take your name from the list which says you need a house [so] I have no choice.”
But it means he must get up before dawn, to drive his children to school in Harrow, for what often becomes an eight-hour round trip.
As everyone piles into his car, he describes the loneliness.
Image: Mr Ahadi spends up to eight hours a day on the school run
“I don’t have anybody here. I worry about my kids. At the weekend they just stay inside the home.
As his six-year-old triplets, two boys and one girl, fall asleep – Abdullah’s 10-year-old daughter, Laaibah, describes the exhaustion of waking up so early.
“You can tell from my voice,” she says.
Articulate and softly spoken, she says she misses her friends, but admits she hasn’t told them about her living situation.
“They just know that I live far away.”
She also describes how she feels “different from people” in Corby.
“There’s not much Muslims there so every time I walk past, most people stare at me because of my hijab.”
Image: Mr Ahadi’s daughter Laaibah
It also weighs heavy on Abdullah’s mind that his condition is deteriorating – his muscles are “wasting day by day”.
He says: “If something happens to me, who is coming here to take care of the children? We have a lot of support from family and friends in London.”
I ask why he doesn’t move his children to a new school in Corby.
He replies that he doesn’t know how long the family will be there, as it’s supposed to be temporary.
And that hits at the heart of this. School is the only constant in these families’ lives, and they cling to it.
‘I just want to give up’
Nedret and her daughters are the same.
They have now been moved to Ilford, another hotel room; still in London – but a two to three-hour bus journey to their school.
Ebru, 10, says she is struggling to do her homework in a cramped room, and getting up early to do the commute is taking it out of her.
I tell her that her mother has described her as “brave”, and ask her if she feels it.
She replies: “Yes and no. At one point I do, and at one point I don’t, I just want to give up.”
Her sister Eda is also extremely tired.
By the time we reach their school, because of terrible traffic, and missing another bus, it is nearing 11am, or, as Eda says, “nearly playtime”.
None of these families, on low incomes, can find affordable private rentals, even when they do – it’s hard to act fast enough to secure them, such is the market.
A leaflet from Enfield Council explains the “severe shortage of accommodation for private rent” in London and the region.
It describes how it “is especially hard to find affordable homes for people on benefits or a low income”.
Image: The Ahadi family travel long distances every day to get to school
Local Housing Allowance rates and rents elsewhere are apparently “more closely aligned and so are affordable for residents”.
Eventually, six months after they first moved to Corby, Abdullah’s family is brought back to London, to Hounslow in the west of the capital.
With his condition, driving more than an hour to school one way is still taking its toll, but life is much better being closer to support.
But it’s temporary. And that’s the thing. At any point, they could be moved on.
Laaibah looks less tired when I meet her at the new “emergency accommodation”, a light and airy house under Heathrow Airport‘s flight path.
She is worried about where they will be moved to next.
“If I make friends here it will be temporary and if I move you never know if people are going to be rude to me, and it is just going to feel bad if you are lonely. If I move school it is going to be really hard to make friends,” she says.
Image: Mr Ahadi says he is worried who will look after his children if something happens to him
Hunger and exhaustion
Seven months after Nedret was moved from Enfield to Ilford, we meet her in the same hotel room. Nothing, for her, has changed since the start of the year.
She says she has been spending money on taxis to school, and two buses back, and has run out.
“I can’t take my kids to school, I can’t buy them any food, my credit cards are full.”
Despite the school suggesting they move closer, Nedret says there are no spaces.
Image: Nedret Batir and her daughters Ebru (left) and Eda (middle)
At one point she suggests to me she even regrets not accepting the original Hartlepool offer.
Ebru, meanwhile, looks exhausted too – describing the family’s hunger.
“When I’m in bed sometimes me and [my sister] can’t sleep because we’re starving and my mum can’t do anything.”
Her school attendance has also dropped to 51%.
“I can’t do anything about it”, Ebru tells me, looking upset.
She now sees a therapist but says they “just give me kind words, she’s telling me: ‘You’ll get through this’. But I don’t think so. I don’t think so at all”.
Unfortunately, no matter where they are sent the rental market will continue to be volatile – and increasingly inaccessible to the poorest.
Temporary accommodation alone is not the answer to Britain’s housing crisis.
Harrow Council said: “While we can’t comment on individual cases, we understand the stress and uncertainty that comes with the threat of homelessness or the increasing number of families that have become homeless.
“That’s why we ensure the support is there including financial assistance to secure their own accommodation in the private rented sector. We are facing unprecedented demand and currently supporting over 4,000 families a year who are under the threat of becoming homeless, and over 1,200 households in temporary accommodation.
“Like many local authorities we have a high demand for social housing and a shortage of temporary accommodation. Harrow has one the lowest stocks of social housing in London.
“When we can we look to offer accommodation within, or as close as possible to Harrow. However average rents in Harrow have increased by over 10.5% in just the last 12 months so this has made it even harder for families and the council to find affordable accommodation which is suitable for households who approach seeking our help.
“It is also hard to find emergency accommodation in neighbouring boroughs for the same reasons.
“We do everything we can to find the most suitable homes for those in need of temporary accommodation, prioritising those with the most urgent need. Where we can’t offer something within the borough, we ensure that accommodation outside of the borough is suitable and meets their needs.”
An Enfield Council spokesperson said: “Despite extremely challenging financial conditions, we continue to do all we can to invest in Enfield to deliver positive outcomes for our residents. However, like many London boroughs, we are seeing a number of acute challenges including a shortage of social and affordable homes to rent.
“In line with other councils, we have moved to a national placement policy as a result of the extreme shortage of accommodation in London and the South East. Our priority is to find a suitable, permanent home for families as long-term hotel accommodation is neither appropriate, nor affordable.
“Hotel accommodation is incredibly costly and is damaging to the health and wellbeing of families which is why we must find alternative, suitable options. Given the dwindling supply of housing which is not set to improve in the near future, residents have been advised to be ready at short notice when a placement becomes available.
“Increasing numbers of families are turning to councils for temporary accommodation and financial support as homelessness reaches record highs. The scale of homelessness and impact on councils’ budgets mean we must manage these pressures whilst ensuring that homeless families are provided with appropriate housing, rather than unsuitable hotel accommodation.”
This is a special report in Faultlines, a Sky News series that aims to explore some of the biggest issues facing Britain ahead of the general election.
You can watch Adele Robinson’s full report today at 10.30am, 12.30pm, 2.30pm, 4.30pm, 6.30pm and 8.30pm on Sky News or on YouTube.
Moments before stabbing Ms Maximen, Thibou carried out an “equally horrifying attack” on a man who was backing away from him, the Old Bailey has heard.
He was also convicted of attempting to cause grievous bodily harm to 20-year-old Adjei Isaac with intent, and having an offensive weapon.
At the opening of the trial in February, prosecutor Ed Brown KC told the court Ms Maximen and the group she was with had got caught up in the middle of a “horrifying outbreak of violence”.
At the time, Ms Maximen had been crouched chatting to her friends as they sat on the ground with their children.
She suffered a 12cm deep knife wound, which caused severe internal bleeding in her groin.
‘Pure anger’ in accused face
As jurors were shown police bodycam footage of the incident during a previous hearing at the Old Bailey, Mr Brown KC told them: “You will see pure anger in the face of Shakeil Thibou. This was right in front of her [Ms Maximen’s] three-year-old daughter.”
The “truly shocking” incident happened in just eight seconds.
How did it happen?
The Old Bailey previously heard how a crowd of hundreds splintered on Golborne Road in west London as Thibou and his two brothers, who were on trial alongside him facing separate charges, had an altercation with at least two other males.
Image: Cher Maximen
Thibou produced a “huge” knife, described by one witness as a zombie knife, and lunged repeatedly at Mr Isaac in a “determined, thrusting movement”, the Old Bailey heard.
Mr Isaac recoiled and during the altercation the pair bumped into Ms Maximen who had been crouched chatting to her friends as they sat on the ground with their children.
The knife, the prosecutor said, missed Mr Isaac by “centimetres”.
Mr Brown KC told the court Ms Maximen struggled to regain her footing after being knocked to the ground.
He said: “Cher Maximen in those moments grabbed hold of Shakeil Thibou’s coat, pulled it and managed to get partially to her feet.
“She appeared to attempt to strike out with her hand at Shakeil who of course was still holding that knife in his hand. Cher Maximen took a step towards Shakeil Thibou and at the same time attempted to raise her right leg out towards him.
“It was at this moment, Shakeil Thibou raised the knife directly towards Cher Maximen and deliberately thrust it towards her, stabbing her in the groin.”
Sheldon Thibou was found guilty of violent disorder and guilty of assault on an emergency worker, PC Oliver Mort.
Shaeim Thibou was cleared of violent disorder but found guilty of assault on an emergency worker, PC Mort.
The family of a mother who was fatally stabbed as she attended Notting Hill Carnival with her three-year-old daughter has said “the feeling of loss is overwhelming, but so is the feeling of rage”.
Cher Maximen, 32, was stabbed at the west London carnival’s “Family Day” on 25 August last year.
Shakeil Thibou, 20, has now been found guilty of her murder, by a majority jury verdict of 10-2, after a trial at the Old Bailey.
“I’ve lost my parents. I’ve lost my brother. Nothing has felt like this ever,” Ms Maximen’s cousin Lawrence Hoo told Sky News.
“It is the cruellest thing, it truly is.”
Image: Lawrence Hoo
Ms Maximen died at a carnival she had been to so many times – she barely missed one.
On the day, Ms Maximen and her three-year-old daughter arrived at Europe’s biggest street party with a group of friends and their children. They’d been sitting and chatting when she was knocked over by some men who had started fighting.
News of her stabbing came almost immediately. Mr Hoo remembers receiving the call. “When I first heard that she’d been stabbed, I know it sounds silly, but I thought Cher will be alright. Cher’s strong, she’ll get through this.”
Ms Maximen was taken to hospital and underwent a number of emergency procedures before being put on life support.
Mr Hoo immediately headed to London to be at her bedside.
“I can remember being in the hospital being sat there with her, with other family members and that’s the last time I saw her. It still doesn’t feel real. There’s still disbelief,” he said.
“It’s the most senseless act to someone who had so much life and so much to give.”
Ms Maximen died from her injuries six days after the incident.
She was a vivacious young woman who grew up in Bristol and then London, finding her feet working with people in music and entertainment.
Ms Maximen was described as a “people person”, which for Mr Hoo manifested in her being “a bright light” in the lives of her loved ones.
He said: “It’s just this energy she had, she lit up the room. If you walked into a space, you’d know that Cher was there. Her energy itself would fill the room. She was a very bright light.”
Her life changed three years before her death when she became a mother in her late 20s.
Her daughter became her life’s work, she poured her love and energy into creating a person her family describe as her mini-me, “she’s Cher 2.0” Mr Hoo said.
Image: Cher Maximen pictured as a child with her uncle Ty
Ms Maximen was stabbed just metres from her daughter on that day.
Mr Hoo said the idea of the toddler witnessing her mother on the ground punctuates the sadness the family feel with anger.
“The feeling of loss is overwhelming, but so is the feeling of rage,” he said. “She [Ms Maximen’s daughter] is aware that on that day, something happened to her mother.
“She saw her mother drop to the floor, and then she saw her mother bleed. That’s the daughter’s last living memory of her mother. And to live with that, knowing that that’s happened, that somebody did that. That’s why it’s so hard and that’s where the rage comes from.”
The family is now rallying around the little girl who is growing up without her mother.
Mr Hoo said the attack “will be a memory that will recur” for Ms Maximen’s daughter, adding “that is why it is so painful and hard to try to live with”.
“I think the trauma is going to be there, and trauma will raise its head when it chooses to come up. But we’ll be there for her,” he said.
The family held Ms Maximen’s funeral in October, and dozens came to remember a woman who loved to spread joy.
Mr Hoo said their focus is now Cher’s daughter: “It’s difficult to say how do we celebrate this life that was taken so prematurely. But I think it goes into her daughter, and it’s to give her daughter the best life and love, and tell her who her mother was.
A domestic abuser who murdered her “frail” husband and buried him in the garden has been jailed for at least 22 years.
Maureen Rickards caused her husband “unimaginable pain and suffering”, said the Crown Prosecution Service (CPS).
She was found guilty at Canterbury Crown Court last month and today got a life sentence with a minimum of 22 years.
Jeremy Rickards, 65, was found wrapped in bin bags inside a hold-all at the couple’s property inSt Martin’s Road, Canterbury, on 11 July last year.
He had five stab wounds to his chest – two of which pierced his heart.
There were also non-fatal injuries sustained about 10 days before his death, as well as other wounds thought to have been weeks old.
Grass cuttings were put over the body in an attempt to hide it, but the judge said police were alerted by an “overpowering odour” that “made them feel ill”.
Kent Police believe he was killed a month earlier and his corpse stored in an attic room cupboard before being moved.
Rickards, 50, told their daughter he had gone to Saudi Arabia for work, but police had no record of him leaving the UK.
The daughter became concerned by the style of messages she received and asked her mother if she’d taken over his phone.
She eventually reported him missing.
Image: Jeremy Rickards: Pic: LinkedIn
The last record of Mr Rickards being alive was when he topped up his phone on 8 June.
CCTV showed his wife of 27 years using his bank card a few weeks later, with the judge saying the cleaning products she bought were probably to clean up the killing.
Rickards was initially arrested for fraud – but officers searched the property and found the body.
The murder weapon has never been found.
Police said the victim was also seen with bruising on his face a few weeks before his death, telling a pub staff member he had been in a car accident.
But video found on his wife’s phone showed her shouting at him and the sounds of her beating him.
Mr Rickards briefly moved out of home in early June and was seen with numerous injuries at the property he stayed in.
His wife did not attend sentencing, but judge Mr Justice Kerr directed his comments towards her, saying: “Your videos also clearly show you threatening Jeremy, abusing him, using violence on him, and expressing an intention to kill him.
“He was in frail health and largely defenceless against you.”
Detectives said Rickards has never expressed remorse for the killing and tried to blame others.
“This was a horrific murder of a man who we believe had been a supportive husband to his wife, despite her violence towards him,” said Detective Inspector Colin McKeen.