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It’s a scenario most people have encountered: you try to make a big or unexpected purchase on your credit card, and, at the moment you need it the most, the card gets declined.

Sometimes, it’s as simple as confirming the purchase via text message, and you can quickly complete the transaction. Other times, it’s a days-long process that involves confirmation codes, mailed letters and waiting on hold with the card company to validate that it was indeed you who wanted to buy the product. 

The rate of fraud alerts is “absolutely” going up, according to Deloitte U.S. risk & financial advisory principal Satish Lalchand.

It can’t be ignored, because many of the alerts are not false alarms.

About 60% of credit card holders in 2023 experienced some sort of attempted fraud, according to Experian.

“Fraud in general across all channels, whether it’s check fraud, credit card fraud payments, the peer-to-peer payments, everything, is significantly increasing at a very rapid pace,” Lalchand said.

Global card losses attributed to fraud reached $33 billion in 2022, according to payments industry research company Nilson Report, with the U.S. market representing roughly 40% of losses. It has forecast a persistent threat that could reach nearly $400 billion in card fraud in the decade to 2032.

AI is part of the problem, but it is also part of the solution at companies including Visa.

“What’s driving a lot of this type of fraud, is the fraudsters themselves are using AI in general,” Lalchand said. “So, they are able to now move much faster.”

In the past, cybercriminals could open five to ten accounts a day. Now, it’s hundreds, if not thousands of accounts, thanks to advancements in artificial intelligence.

But at the same time AI is helping to detect potentially problematic transactions, with the downside of many cases turning out to be false alarms.

“When we come down to credit cards, financial institutions are investing more in the concept of fraud and fraud modernization, replacing older technology and having better fraud detection capabilities, and retuning their alerts,” Lalchand said. “That’s also causing a lot more on the detection side to go up.”

Worldpay president: AI could help combat fraud in payments industry

More personal data is being stolen

Michael Bruemmer, Experian vice president and head of its global data breach resolution and consumer protection division, says a lot more fraud is being done in other ways than stealing your credit card number, using other portions of your financial background, identity background, social security number.

Just in the past five months, there have been four major data breaches including Ticketmaster, Change Healthcare, AT&T and National Public Data. More data breaches can lead to more scrutiny and more preemptive alert protocols, although they are often not the main reason for alerts, according to Experian. 

There is some good news. Overall, the rate of false purchases on credit cards is actually decreasing, according to Experian. There have been 416,582 cases of credit card fraud that have been perpetrated in 2024. It’s down 5.4% versus 2023.

AI’s ability to detect patterns based on previous behavior has helped. While you may still get credit card blocks on purchases that seem out of the ordinary, technology has improved fraud alerts in other ways. MasterCard said it’s observed on average a 20% increase in its ability to detect fraud thanks to AI, and up to 300% increase in its ability to detect fraud without more false alerts. Mastercard declined to provide statistics on the absolute level of fraud and overall accuracy of fraud detection.

On Thursday, Mastercard announced the acquisition of payment fraud company Recorded Future, which it already partners with to help identify cards that have been compromised.

“We’ve come such a long way to actually reduce the friction out there,” said Johan Gerber, Mastercard executive vice president and head of security solutions.

Take for example, travel plans and making purchases in a foreign country. Before, people would have to call the credit card company. Now, card companies automatically note vacations and travel patterns based on past purchase behavior. Technology has also made it faster to identify and clear flagged fraud alerts if it is indeed a false alarm. Instead of having to call and wait on hold, in many cases verification can be done in a matter of minutes through authorized related accounts or through information only the individual cardholder would know.

Tips to cut down on unnecessary alerts

Today, some scenarios will raise concerns within current security parameters. Experian notes that while data breaches may turn up the dial on fraud alerts, it’s actually changes in shopping patterns that are guaranteed to set off red flags. If you’re buying something at a new store or purchasing a big ticket item that you don’t usually buy, that’s typically something that will be noted. MasterCard also said trying multiple transactions quickly in a row will always alert their systems. So, you can expect these will usually garner some sort of temporary block.

“It’s a balance,” Gerber said. “Do I want to be inconvenienced? Do you potentially want a transaction that [MasterCard] may get wrong because [we] declined you? Or do I want to sit on the other side of the loss of trust in that [we] actually did let a transaction through and you should have known it’s not me.”

Other things you can do to ensure that you get mostly accurate fraud alerts is to sign up for monitoring services and personally set limit alerts on your accounts. Most institutions will let you place monetary limits on when you can get notified about big transactions. Freezing your credit file, using a password manager and using two-factor authentication for your financial accounts with a biometric passcode can also be beneficial.

“Try to shop on regular, reputable shopping sites, and if you’re going to use a credit card, have a low-level limit credit card that’s only used for those shopping sites,” Bruemmer said. “I would also recommend using a tap-to-pay or a mobile app and then make sure you’re not shopping on a public Wi-Fi network.”

And, even if the alerts may be annoying, never ignore them. Even though it may seem like you get notice of a data breach every day, it doesn’t mean you won’t eventually be affected.

“Consumers should pay attention to all of this, because it’s just a matter of time … they will be impacted,” Lachland said.

Credit card fraud resources

Source: CNBC Select

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SEC says Elon Musk should be sanctioned if he keeps dodging Twitter depositions

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SEC says Elon Musk should be sanctioned if he keeps dodging Twitter depositions

Elon Musk, Chief Executive Officer of SpaceX and Tesla and owner of X looks on during the Milken Conference 2024 Global Conference Sessions at The Beverly Hilton in Beverly Hills, California, U.S., May 6, 2024. 

David Swanson | Reuters

The Securities and Exchange Commission has asked a federal judge to sanction Elon Musk if he continues to violate the court’s order to appear for a deposition in a probe of his 2022 Twitter acquisition.

The SEC has been investigating whether Musk or anyone else working with him committed securities fraud in 2022 as the Tesla CEO sold shares in his automaker and shored up a stake in Twitter, ahead of his leveraged buyout of the company now known as X.

In May, the court ordered Musk to appear for a deposition by the financial regulators regarding the Twitter deal.

“Musk has now failed to appear before the SEC twice: first in September 2023, in defiance of a lawful administrative subpoena, and last week, in defiance of a clear court order,” SEC attorney Robin Andrews said in the Friday filing.

Andrews asked the judge to consider sanctions should Musk delay further, according to the filing.

“The Court must make clear that Musk’s gamesmanship and delay tactics must cease,” Andrews wrote.

The filing also revealed, in a footnote, that the SEC intends to ask the court to hold Musk in “civil contempt” for canceling a deposition on Sept. 10, giving the agency only a few hours notice that he would not appear. Musk’s cancellation cost the SEC time and money after it sent personnel to Los Angeles to depose him and he didn’t appear for the investigative interview, the agency said.

Musk’s deposition in the probe has been rescheduled for a date in early October at an SEC office, the filing said.

“Without further action by the Court, nothing deters Musk” from “simply failing to show up for that date,” Andrews wrote.

Musk’s attorney, Alex Spiro, a partner at Quinn Emanuel in New York, wrote in a response that “such drastic action would be inappropriate,” adding that the SEC and Musk had agreed rescheduling would be permissible in light of an emergency.

Additionally, Musk and his companies have “cooperated and are cooperating with the SEC in multiple other ongoing investigations,” Spiro wrote.

In a separate, civil lawsuit concerning the same Twitter deal, the Oklahoma Firefighters Pension and Retirement System has sued Musk in a federal court in New York accusing him of deliberately concealing his progressive investments in Twitter and intent to buy out the company.

The pension fund’s attorneys argue that Musk, by failing to clearly disclose his investments in and intentions to buy Twitter, had influenced other shareholders’ decisions and put them at a disadvantage.

Discovery from that case in New York yielded correspondence between an unnamed person at Morgan Stanley, and the executive who manages Musk’s money, Jared Birchall. In the messages, the Morgan Stanley contact wrote in February 2022 that Musk’s Twitter stock-buying strategy was closely held.

“No one knows what is going on and why but you and me,” the person at Morgan Stanley wrote. “Not compliance, not anyone.”

Read the court filing below:

Elon Musk's X is a financial 'disaster,' co-authors of new book 'Character Limit' say

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Qualcomm recently approached Intel about a possible takeover

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Qualcomm recently approached Intel about a possible takeover

Qualcomm CEO Cristiano Amon speaks at the Computex forum in Taipei, Taiwan, June 3, 2024.

Ann Wang | Reuters

Qualcomm recently approached struggling chipmaker Intel about a takeover, CNBC has confirmed.

It wasn’t clear if Intel had engaged in conversations with Qualcomm or what the terms would be, according to a person familiar with the matter who asked not to be named because the information was confidential.

The Wall Street Journal was first to report on the matter. Intel shares initially popped on the news before closing up about 3%, while Qualcomm shares fell about 3% at the close. 

The deal, if it were to happen, would be one of the largest technology mergers ever. Intel has a market cap of over $90 billion.

Once the world’s largest chipmaker, Intel has for years been in a downward spiral that accelerated in 2024. The stock had its biggest one-day drop in over 50 years in August after the company reported disappointing earnings. Intel shares are down 53% this year as investors express doubts about the company’s costly plans to manufacture and design chips.

Qualcomm and Intel compete in several markets, including for PC and laptop chips. However, Qualcomm, unlike Intel, doesn’t manufacture its own chips, and instead relies on firms such as Taiwan Semiconductor Manufacturing Company and Samsung to handle production.

On Monday, after a board meeting to discuss strategy, Intel CEO Patrick Gelsinger sent a memo to staff that reiterated the company’s commitment to investing heavily in its foundry business, a project that could cost $100 billion over the next five years. It also said that it was weighing outside investment.

Intel has also missed out on the artificial intelligence boom that’s captured the attention of Wall Street. Most of the advanced AI programs, such as ChatGPT, run on Nvidia graphics processors, instead of Intel central processors. Nvidia has more than 80% of the fast-growing market, according to analysts.

Qualcomm generates less revenue than Intel. It reported $35.8 billion in sales in fiscal 2023, compared with Intel’s $54.2 billion during the same period.

A potential deal would be complicated by antitrust and national security matters. Both Intel and Qualcomm do business in China, and both have seen deals scuttled by Chinese antitrust enforcers. Intel was unsuccessful with its attempted acquisition of Tower Semiconductor, as was Qualcomm in its bid to acquire NXP Semiconductor.

Other giant acquisitions in the space have also been scuttled. In 2017, Broadcom made a bid to buy Qualcomm for more than $100 billion. The Trump administration blocked the deal the following year on national security concerns, because Broadcom was based in Singapore at the time. And in 2021, the Federal Trade Commission sued to block Nvidia’s attempted purchase of Arm on antitrust grounds. The deal was called off in 2022 following additional pressure from regulators in Europe and Asia.

Representatives for Qualcomm and Intel declined to comment.

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Apple iPhone 16, Apple Watch Series 10 and AirPods 4 debut around the world

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Apple iPhone 16, Apple Watch Series 10 and AirPods 4 debut around the world

Apple CEO Tim Cook: We're very excited about iPhone 16 demand

Apple on Friday greeted customers at its stores around the world for the debuts of the iPhone 16, Apple Watch Series 10 and AirPods 4.

The new products were announced at an event earlier this month and have been available for pre-order since Sept. 13. The company lit up the glass cube at its Fifth Avenue Apple Store in New York City, in a nod to the enhanced Siri, which will light up the borders of the new iPhone’s screen when that feature rolls out next month.

Apple’s fresh iPhones mark the company’s latest move into artificial intelligence, with new Apple Intelligence features that will begin to launch in October. The new features will allow customers to rewrite text, remove objects from photos and speak with an improved Siri. The software advancements will only be available on iPhone 16 and last year’s iPhone 15 Pro devices.

A view of Apple’s new iPhone 16 at an Apple Store on the Regent Street in London, United Kingdom on September 20, 2024. 

Rasid Necati Aslim | Anadolu | Getty Images

But Apple shares slid on Monday after analyst reports suggested that demand for the latest iPhones was lower than expected. TF Securities analyst Ming-Chi Kuo said in a note on Monday that first-weekend sales were down about 12% year over year from the iPhone 15 last year. Barclays, JPMorgan and Bank of America also noted shipping times could translate to lighter demand for the more expensive iPhone Pro models compared with last year.

CNBC’s Steve Kovach spoke with CEO Tim Cook outside Apple’s Fifth Avenue store and asked whether sales looked better or worse than last year. “I don’t know yet. It’s only the first hour, so we’ll see,” Cook said.

On Friday, UBS analysts suggested investors shouldn’t overreact to what appears to be lighter sales because that data is also collected by analyzing the wait times for new iPhone models and that those were longer last year due in part to supply chain disruptions.

Apple Store Fifth Avenue in New York

Steve Kovach| CNBC

“Ahead of the iPhone 16 announcement, our analysis suggested that a lack of a killer app and arguably somewhat half-baked introduction of Apple Intelligence would dampen demand,” the UBS analysts wrote. “While we still argue the collection of iPhone/iOS attributes are more evolutionary than revolutionary, we caution that investors not overreact to data that suggests somewhat initial tepid demand.”

The UBS analysts said supply chain disruptions last year “slightly distorted/extended last year’s data,” which led to longer wait times for customers for Pro models. Last year, UBS wrote, customers had a 41-day wait time for some iPhone 15 Pro Max pre-orders compared with a 26-day wait time for the iPhone 16 Pro Max this year.

“Nevertheless, data across all models and regions roughly a week post launch support our view that a super-cycle is not imminent as US and China data on the margin is disappointing relative to last year,” they wrote.

Devices of the new Apple Watch Series 10 model are on display after the presentation at Apple headquarters. 

Andrej Sokolow | Picture Alliance | Getty Images

The Apple Watch Series 10 offers a larger screen than that of earlier models. It will support, along with the earlier Series 9, new Sleep Apnea detection, as well as other fresh features. The AirPods 4 offer a refresh with a smaller charging case and an option with noise cancellation.

CNBC reviewed the new iPhone 16 Pro Max and the Apple Watch Series 10 earlier in the week.

— CNBC’s Michael Bloom and Steve Kovach contributed to this report.

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