Mark Zuckerberg, chief executive officer of Meta Platforms Inc., during the Acquired LIVE event at the Chase Center in San Francisco, California, US, on Tuesday, Sept. 10, 2024.
David Paul Morris | Bloomberg | Getty Images
Meta announced the Quest 3S, the latest virtual reality headset to come out of the company’s Reality Labs division and a cheaper offering than its predecessor.
The device will go on sale on Oct. 15 and will retail starting at $299, down from the $499 starting price for 2023’s Quest 3. The device can be used to watch movies, as well as run VR fitness apps and gaming, Meta said Wednesday at its Connect event at its headquarters in Menlo Park, California. The company positioned the headset as a multitasking computer, putting it in competition with Apple’s $3,499 Vision Pro headset that launched in February.
Meta’s previous Quest devices are the bestselling VR headsets, with millions shipped thanks to heavy marketing and a lower price than many competitors, but those efforts have yet to spark a cultural phenomenon or a mainstream software ecosystem around VR. Including its acquisition of Oculus in 2014, Meta has poured more than $65 billion in expenses into its hardware efforts.
“I’ve been waiting for this one for a long time,” Zuckerberg said.
Meta CEO Mark Zuckerberg has defended the company’s spending as a strategic initiative to prevent Apple from controlling future hardware platforms.
Although there was hope among VR developers that Apple’s entry into the market would spur a wave of new apps and users, Apple hasn’t revealed sales for its headset and reports say that sales have been in small volumes, under 1 million units, partially due to its high price.
What it does
A Meta representative said the “S” stands for “start” — as in getting started with VR.
Many of the new Meta features that the company discussed on Tuesday for its $299 Quest 3S have counterparts on Apple’s Vision Pro, including a mode that allows for the device to be used on an airplane and another that simulates a large movie theater inside the headset.
Meta highlighted improved “passthrough,” the term used to described when a VR headset uses cameras and sensors on the outside of the device to display live real-time video inside the headset. That function is intended to make users feel like they are looking through a display and allows them to interact with the real world while keeping the headset on. For the Quest 3S, Meta added a dedicated button to turn on passthrough.
The company has emphasized the ability of the Quest 3S to multitask and run apps, positioning it as a computing device, instead of a game console.
“All the things you can do with a general purpose computer, Quest is the full package,” Zuckerberg said.
In demos provided Tuesday, Meta showcased the device running as many as four apps at one time on floating screens inside the headset, including a YouTube video, a browser, Amazon Music and Meta’s app store. Meta says the headset can handle six windows. But the demo experience was not smooth. The Amazon Music app crashed, window controls would disappear and Meta’s controllers would fall asleep after a few minutes if the user wasn’t pressing buttons.
Besides the Quest 3S, Meta also announced a price cut for last’s year Quest 3, bringing the price of the 512GB version down from $650 to $500. The Quest 3 has more advanced lenses and a superior screen with a higher resolution than the Quest 3S.
Additionally, Meta said it will discontinue the Quest Pro, its $999 headset launched in 2022 that never gained much momentum.
Eventually, glasses
Meta Orion AR glasses prototype
Meta
Zuckerberg’s justification for spending so much on VR and augmented reality is his belief that the technology will eventually end up in lightweight, transparent glasses that overlay computer graphics and information onto the real world.
Investing in VR software and hardware are early steps toward those glasses, which could take as much as a decade to develop, Zuckerberg has previously said.
Zuckerberg showed off an early concept of what those glasses could look like on Wednesday. The thick, black-framed prototype, called Orion, won’t be sold to consumers, but Meta says they will be used internally as the company continues working toward the consumer glasses it hopes to one day sell.
“This is where we are going,” Zuckerberg said.
Zuckerberg said they were Meta’s first “fully-functioning” prototype of the glasses, and would be physically tethered to a small “puck.” Zuckerberg also said that it would take advantage of a wrist-based interface, which came out of stems from the company’s 2019acquisition of CTRL-Labs.
Meta’s Orion prototype comes a week after Snapannounced its fifth-generation Spectacles AR glasses. Those thick-framed glasses will only be made available to developers, who must commit to paying $99 a month for one full year if they want to build AR apps for the device.
This isn’t the first time Meta publicly revealed a prototype of a future devices or research projects to signal to investors and employees where VR and AR technology is headed. The Orion glasses are an improvement on Project Nazare, prototype smart glasses that Zuckerberg announced in 2021, when the company changed its name from Facebook.
Ray-Ban Meta smart glasses are powered by a Qualcomm chip. Qualcomm, Samsung and Google are working on smart glasses, according to Qualcomm CEO Cristiano Amon.
Nurphoto | Nurphoto | Getty Images
Meta does sell a pair of glasses with a built-in camera in partnership with EssilorLuxottica called Ray-Ban Meta, which start at $299. While these glasses don’t have any displays, they do have tiny speakers that allow the device to play music or interact with Meta AI, the company’s voice assistant.
For example, the Ray-Ban Meta glasses can now detect when a user is looking at a sign in Spanish and, if asked, can translate in the user’s ear, a new improvement, Meta said. The camera can scan QR codes, and it can also extract information like book titles out of photos it takes. Plus, they’re stylish and look like a pair of typical sunglasses.
“One of the most important things about this is they’re just good-looking glasses,” Zuckerberg said.
Another new capability for the glasses is the ability to remember facts like where the user parked.
Li-Chen Miller, the vice president of product in charge of Ray-Ban Meta glasses, told CNBC that when she travels, she uses the glasses to take photos of her hotel room door, and later, she asks Meta AI to recall the number.
Zuckerberg is excited about the Ray-Ban Meta smart glasses, which have sold more than 730,000 units in their first three quarters, according to market researcher IDC. In July, he told investors that they were “a bigger hit sooner than expected.”
Last week, EssilorLuxottica and Meta announced that they had extended their partnership to develop more smart glasses.
AI that speaks
Zuckerberg also introduced improvements to its Meta AI chatbot that will allow people to interact with it using their voice instead of written text.
Users will now be able to have natural voice conversations with Meta AI, which is accessed through Meta apps like Messenger and Instagram. Users will be able to perform actions using their voice, such as telling Meta AI to take a photo by talking to their smartphone.
For Meta AI’s new feature, the company is using computer-generated voices from celebrities including Awkwafina, Judi Dench, John Cena, Keegan-Michael Key and Kristen Bell.
The new Siri-like Meta AI voice feature will be available over the next month for U.S., Canadian, Australian and New Zealand users of WhatsApp, Instagram, Facebook and Messenger.
The feature comes one day after rival OpenAI, the maker of ChatGPT, announced an advanced voice feature for people who pay its premium service.
The company said that the new chatbot features are based on Meta’s AI model, Llama. The company also announced a newer version of Llama, called Llama 3.2. This updated model can understand both images and text, an upgrade from its predecessors which generated responses to people’s written prompts.
Microsoft‘s Outlook email service malfunctioned for several hours Wednesday and Thursday, prompting some people to post on social media about the inability to reach their virtual mailboxes.
The issue began at 6:20 p.m. Eastern time on Wednesday, according to a dashboard the software company maintains. It affected Outlook.com as well as Outlook mobile apps and desktop programs.
At 12:21 ET the Microsoft 365 Status account posted that it was rolling out a fix.
“Our configuration changes have effectively resolved impact in targeted infrastructure. We’re now deploying the changes worldwide to resolve impact for all users,” Microsoft said in an X post on Thursday afternoon.
The company’s status page said “most impacted users will experience relief within the next two hours,” and that it was continuing to monitor the service.
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On social media, some people reported that Outlook was functioning properly after hours of users posting about problems.
With hundreds of millions of active users, Outlook is important, although Apple and Google‘s email clients are more popular, according to data from analytics company Litmus.
A worker prepares orders at an Amazon.com Inc. fulfillment center.
Jason Alden | Bloomberg | Getty Images
Daphnee Poteau, a Haitian who came to the U.S in 2023, began working for Amazon last year at a returns center in Indianapolis. While packing up boxes, she met her husband Kristopher Vincent, who’s been at the site, known as IND8, since 2013.
Last month, Poteau was contacted by the Department of Homeland Security, after the Trump administrationcanceled humanitarian immigration programs that allowed participants to live and work legally in the U.S. for two years while applying for permanent status.
A notice from DHS told Poteau that her parole program was being terminated. Her last day at Amazon was June 28. She’s among a group of warehouse workers whose jobs have been eliminated since DHS revoked the parole program that was created during the Biden administration.
While Poteau tries to secure a spousal visa, her future in the U.S. is uncertain. She and Vincent, who’s from Indiana, said they’re concerned about being able to afford rent and costly immigration fees.
“We’re taking it one day at a time, but it does leave me stressed that they’re going to come and try to get her, even though she does have an asylum case pending in court,” Vincent said in an interview.
“Everything we’ve seen in the news shows they flagrantly no longer care what the laws say,” Vincent said.
Poteau and her terminated co-workers had been protected under programs that provided Haitians, Cubans, Nicaraguans and Venezuelans with temporary legal status in the U.S. Many of the employees at IND8 are Haitian, a large enough contingent that some of the morning staff meetings are translated into Creole, Vincent said.
Daphnee Poteau met her husband Kristopher Vincent while working at an Amazon warehouse in Indianapolis.
Kristopher Vincent
Amazon last month began asking staffers who came to the U.S. under the Biden-era program to provide updated work permits within a certain timeframe or they would be put on unpaid leave, according to documents viewed by CNBC.
Several workers who spoke to CNBC said they were dismissed by Amazon in late June after they couldn’t get new work authorizations.
Amazon declined to say how many employees were let go following the changes in immigration policy, but spokesperson Richard Rocha said the company prepared for potential staffing impacts due to changes in work authorization programs, and made adjustments to be in compliance with the law.
“We’re supporting employees impacted by the government’s recent changes in immigration policy,” Rocha said in a statement. “Over the past few months, we’ve been in regular communication with these employees about the changes and are ensuring they’re aware of all available resources.”
The company has provided impacted employees with information about where to find free or low-cost legal services, access to counseling support and other resources, Rocha said.
A DHS spokesperson pointed to the agency’s announcement terminating the humanitarian parole program.
Fired before Prime Day
As part of the Trump administration’s broad immigration crackdown, DHS has eliminated not just the humanitarian parole program. It’s also ended separate programs that provided temporary protected status to Venezuelans, Haitians, Nicaraguans and Hondurans seeking refuge from their native countries, which have suffered from armed conflict and humanitarian crises. Last week, a federal judge ruled the Trump administration can’t revoke the temporary protected status, or TPS, of Haitian migrants. The White House said it will appeal the ruling.
Amazon is far from alone. Other companies including Walmart and Disney have been forced to fire employees or put them on leave in order to comply with shifting federal policies.
Among private employers in the U.S., only Walmart has a bigger workforce than Amazon. Most of the e-commerce giant’s 1.56 million employees globally are concentrated in its warehouse operations.
The terminations started just as Amazon was gearing up for its annual Prime Day discount blitz, which began on Tuesday and lasts four days. The event is typically one of the busiest periods of the year for Amazon warehouse and delivery employees, alongside the holiday shopping season.
Amazon has counted on immigrants to meet a big part of its staffing needs. In 2022, the company set a goal to hire 5,000 refugees and other forcibly displaced individuals by the end of 2024.
While Trump’s policies create a challenge for large employers like Amazon, the real devastation is being felt by the immigrant workers. Those who now find themselves unemployed and lacking documentation are at a higher risk of being targeted for deportation unless they can secure an alternative form of legal status.
Christopher Lubin, an Amazon warehouse worker in Delaware, lost his job at the company on June 27, a day before Poteau received her notice.
“We have done everything legally in this country,” said Lubin, 24, who is also from Haiti. “We haven’t committed fraud. We go to school, we work, and we pay taxes.”
DHS said it was revoking protections for Haitian nationals after a review by Secretary Kristi Noem determined “country conditions have improved to the point where Haitians can return home in safety.”
The U.S. granted TPS for Haitian nationals following a catastrophic earthquake in 2008 that destroyed much of the nation’s infrastructure. In 2024, the TPS designation was extended through February 2026, as the country faced “rapidly deteriorating security, human rights and humanitarian” conditions, according to the United Nations Human Rights Council.
Armed gangs control the majority of Port-au-Prince and violence has spread beyond the capital in recent months. About 10 individuals from Haiti lost their jobs at an Amazon warehouse in Spokane, Washington, after DHS revoked the TPS program, said Katia Jasmin, executive director of Creole Resources, which provides support to Haitian immigrants in the region.
Serge, who asked to have his full name withheld out of fear of being targeted for deportation, came to the U.S. from Haiti nearly two years ago and secured a job at the Spokane warehouse as a packer. The situation in Haiti was dire when he left and it remains unsafe today, Serge said.
“I witnessed violence and trauma, including the loss of family members who were killed,” Serge said. “Others were displaced from their homes and are now homeless. I genuinely feared for my life.”
In desperation, he said he sought a safer future and secured a sponsor that allowed him to come to the U.S. legally. It’s “unjust” that Haitians are now being ordered to return to their home country when it’s plagued with violence, Serge said.
“We’re not just recipients of economic support,” he said. “We’re also contributors who help drive the economy.”
Tesla CEO Elon Musk attends an opening ceremony for Tesla China-made Model Y program in Shanghai, China, on Jan. 7, 2020.
Aly Song | Reuters
Tesla CEO Elon Musk said the company is expanding its robotaxi service area and bringing xAI’s Grok to vehicles as it rolled out a new iteration of the artificial intelligence chatbot.
Shares gained about 3%.
Musk said on X that Grok, his AI chatbot that praised Adolf Hitler and posted a barrage of antisemitic comments recently, will be available in Tesla vehicles “next week at the latest.”
xAI officially launched the Grok 4 update overnight as the company continued to face backlash for the vitriol written by the chatbot.
In response to a user post on his social media platform X, Musk said the company is expanding its Austin, Texas robotaxi service area this weekend. He also said Tesla is awaiting regulatory approval for a launch in the Bay Area “probably in a month or two.”
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The expansion of robotaxi and Grok integration comes at a fraught time for Musk and his empire.
Tesla set its annual shareholder meeting for Nov. 6, a Thursday filing showed. A group of investors recently called on the electric vehicle company to schedule the meeting.
Its last shareholder meeting was in June 2024, as Musk established himself as a major backer of President Donald Trump‘s reelection campaign. Musk later led the Trump administration’s Department of Government Efficiency, known as DOGE.
After stepping down from DOGE at the end of May, Musk has openly feuded with Trump on social media over the major tax bill, with the president suggesting the government look at cutting contracts for Musk’s companies.
Shares have tanked from their post-election high over investor concerns that the public fight could hamper Tesla. Slowing sales and rising competition also stifled some investor appetite.
Tesla shares fell Monday, with the company losing $68 billion in value after Musk continued to blast Trump’s “Big Beautiful Bill” and said he was establishing his own political party, the “America Party.”
The world’s richest man suffered another blow Wednesday when Linda Yaccarino stepped down as CEO of his social media platform X, leaving the role after a turbulent two years for the company.