The managing director of Harrods has accused his former boss Mohamed al Fayed of presiding over “a toxic culture of secrecy, intimidation, fear of repercussion and sexual misconduct”.
Five women who used to work at the luxury department store have alleged they were raped by Fayed, who died last year at the age of 94, with several other former employees alleging sexual misconduct.
In a written statement, Michael Ward, who worked for the Egyptian billionaire at Harrods for four years, has denied having been previously aware of the businessman’s “criminality and abuse”.
He said Fayed’s ownership between 1985 and 2010 represents a “shameful period in the business’s history”.
Mr Ward apologised and said Harrods had “failed our colleagues”.
His statement reads: “As managing director of Harrods, I wanted to convey my personal horror at the revelations that have emerged over the past week.
“We have all seen the survivors bravely speak about the terrible abuse they suffered at the hands of Harrods former owner Mohamed Fayed.
“As we have already stated, we failed our colleagues and for that we are deeply sorry.
“As someone who has worked at Harrods since 2006, and therefore worked for Fayed until the change of ownership in 2010, I feel it is important to make it clear that I was not aware of his criminality and abuse.
“While it is true that rumours of his behaviour circulated in the public domain, no charges or allegations were ever put to me by the Police, the CPS, internal channels or others. Had they been, I would of course have acted immediately.”
Image: Harrods managing director Michael Ward. Pic: PA
Mr Ward also said an independent review was under way into issues arising from the allegations and that he had “provided all the information I have to ensure my own conduct can be reviewed alongside that of my colleagues”.
“I am not part of the committee conducting this review and will in no way influence its operation or recommendations… I have also stepped back from my charity trustee positions while this review is taking place,” he said.
Mr Ward added that Fayed had ran his business as his “own personal fiefdom”.
He continued: “It is now clear that he presided over a toxic culture of secrecy, intimidation, fear of repercussion and sexual misconduct.
“The picture that is now emerging suggests that he did this wherever he operated.”
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Fayed survivor speaks out: ‘It smashes his legacy’
Mr Ward insisted that the Harrods of today is “unrecognisable” compared to how it was under Fayed’s leadership.
He added that the business has established a settlement process which has been “designed in consultation with independent, external experts in personal injury litigation”.
“We encourage former colleagues to contact us using this process so that we can provide the support, and recourse, they need”, Mr Ward said.
Sources within Harrods have said the business has accepted vicarious liability, a rule of law that imposes strict liability on employers for the wrongdoings of their employees, for the conduct of Fayed for the purpose of settling claims of alleged victims brought to its attention since 2023.
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‘Mohamed al Fayed brainwashed me’
Some women have claimed they were subjected to “intrusive and wholly unnecessary” gynaecological tests to work for Fayed and have alleged the purpose of the tests was for checking for sexually transmitted infections.
Alleged victims are set to lodge a complaint against Dr Ann Coxon, claiming she has “questions to answer” over the examinations.
Dr Coxon declined to comment on the matter.
A General Medical Council spokeswoman said: “If we identify any potential fitness to practise concerns about individual doctors, we will thoroughly examine all relevant information and take action as appropriate.”
What has Fayed been accused of?
Dean Armstrong KC, a lawyer representing some of Fayed’s 37 alleged victims, has said the case against the businessman “combines some of the most horrific elements” of those including Jimmy Savile, Jeffrey Epstein and Harvey Weinstein.
The allegations have surfaced after an investigation by the BBC.
A former employee of Harrods has told Sky News “demonic” Fayed would “cherry pick” women from the shop floor and once they were called to his office they “couldn’t say no”.
After taking over Harrods in 1985, Fayed expanded his business interests to include the Paris Ritz and Fulham Football Club.
Lawyers say they are aware of allegations made by employees at other businesses owned by Fayed and are representing women who worked at the Paris Ritz.
There have not been any allegations against Fayed in relation to his ownership of Fulham FC between 1997 and 2013.
A “significant” step has been taken in establishing a national restorative justice programme for victims of the Post Office’s Horizon IT scandal.
Children of affected postmasters, as well as those directly hit by the faulty accounting software, will be part of the partially Fujitsu-funded programme, as the UK’s Restorative Justice Council acknowledged more than financial compensation was needed.
Data from the Fujitsu-made Horizon computer program led to the wrongful prosecution of more than 700 postmasters for theft and false accounting, while many more racked up large debts, lost homes, livelihoods and reputations as they borrowed heavily to plug the incorrectly generated shortfalls in their branches.
As part of the inquiry into the scandal, its chair, Sir Wyn Williams, recommended the government, the Post Office and Fujitsu engage in a formal restorative justice plan to provide “full and fair redress
Restorative justice aims to repair harm by bringing together victims and those responsible.
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Long-sought family involvement
On Thursday, the Restorative Justice Council (RJC), which runs the project, said it would expand engagement to children and families of victims.
The move marked “a significantadvancement in the establishment of a national restorative justice programme for those impacted by the Post Office Horizon IT scandal”, the body said.
Relatives have long sought acknowledgement and support for the harm they suffered.
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‘We’ve carried the trauma for 20 years’
Some have told Sky News how their eating disorder escalated due to the prosecution of a parent, and they carried trauma for decades.
Calls for a family fund were made to redress the “chances that were taken from us growing up”.
What’s involved?
Online listening sessions for children of those affected and people previously unable to attend are planned in an effort to ensure all voices contribute to the restorative justice programme.
Also involved in the initiative is equipping the government (via the Department for Business and Trade), Post Office and Fujitsu “with the necessary skills and knowledge to engage in restorative dialogue with integrity”, the RJC said.
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Post Office scandal children seek justice
Group-based sessions with organisations involved in the scandal and a confidential safe space service for affected people to share their experiences and explore healing without the pressure of a formal process will be created.
Freelance restorative listeners are being recruited by the service for this purpose.
The formation of the scheme acknowledges the limitations of financial redress, with the RJC saying “true restoration requires truth, acknowledgement, accountability and meaningful action beyond financial compensation”.
The funding question
The restorative listening and wellbeing service is being funded by Fujitsu.
It comes amid questions as to the contribution of the Japanese multinational to redress.
Fujitsu has said it is “morally obligated” to contribute to the costs, but the extent would be determined by the outcome of the Horizon scandal public inquiry. Further inquiry reports are to be released in the coming months.
The Post Office is government-owned and so it’s taxpayers who fund victim payouts.
What next?
The RJC initiatives are pilot schemes for now.
Feedback from them is intended to shape the design of a full, long-term, national restorative justice programme, due to launch in April.
An updated report on restorative justice for Post Office victims will be published in January.
“The next phase is about translating their voices into real, restorative action – ensuring that healing, accountability and cultural change progress hand in hand,” said RJC chief executive Jim Simon.
So far, 145 individuals have been involved, with an extra 200 postmasters expected to be engaged between November and March.
“Engagement is good and continues to grow,” Mr Simon said.
The manager of the bulk of TGI Fridays’ restaurants around the world has swooped to buy its British operations in a deal which preserves all 2,000 jobs at the chain.
Sky News has learnt that Sugarloaf TGIF Management, run by former TGI Fridays chief executive Ray Blanchette, has struck a deal to take control of nearly 50 UK sites.
Industry sources said the deal was likely to be announced within days.
The transaction will see TGI Fridays’ UK arm form part of a growing international consolidation of the brand under Mr Blanchette.
The British chain, which employs just over 2,000 people and is said to have a strong booking pipeline for the crucial festive trading period, was sold just over a year ago to Calveton UK and Breal Capital, two investment firms.
The chain now operates from roughly the same number of restaurants as it did a year ago.
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In a response to an enquiry from Sky News, a spokesperson for the two selling shareholders said: “After a prolonged period of due diligence we are pleased to announce the sale of TGI Friday’s UK to Sugarloaf, the manager and custodian of the worldwide brand.
“During the 12 months of our tenure we have stabilised the team and supply chains, as well as completing the first phase of repositioning the brand through a national relaunch on July 4th this year, which has seen improvements in both revenues and covers.”
The sale of the UK business comes during a tough period for the hospitality industry, which is grappling with a stagnating economy and the impact of tax rises in last year’s budget.
Rachel Reeves, the chancellor, is under intense pressure not to raise business taxes further when she unveils this year’s budget late next month.
AWS revenue accelerated 20.2% to $33bn (almost £25bn), which CEO Andy Jassy said was a pace it hadn’t seen since 2022. AWS accounts for 60% of Amazon’s total operating income.
Image: While welcoming its latest results, Amazon has also issued a cautious sales outlook. File pic: Reuters
iPhone on the charge
With Donald Trump introducing punishing tariffs on India and China – the main manufacturing hubs for the iPhone – Apple’s record revenue has been even more welcome for boss Tim Cook.
The tariffs cost Apple $1.1bn (£824m) during the past quarter and are expected to cost another $1.4bn (just over £1bn) during the final three months of the year, but the new iPhone 17 range is a hit.
Consumers have been won over by a price point that didn’t stray above last year’s model, particularly in the US and Europe, leading to sales totalling $49bn (£36.1bn) during the July-September period – 6% up on last year.
Global market analyst IDC says almost 59 million iPhones were sold worldwide in the July-September quarter, putting Apple second behind Samsung at 61.4 million of their Android-powered phones.
Buoyed by the iPhone results, Apple earned $27.5bn (£21.4bn), or $1.85 per share (£1.44), nearly doubling its profit from a year ago. Revenue climbed 8% from a year ago to $102.5bn (£80bn).
Image: Tim Cook was famously once referred to by Donald Trump as ‘Tim Apple’. Pic: Reuters
Wall Street analysts had been cautious about both companies, and their tech rivals, because of uncertainty caused by tariffs and whether investment in AI has been overplayed.
While welcoming its latest results, Amazon has issued a cautious sales outlook for the fiscal fourth quarter, citing continued Trump tariffs as a possible bump in the revenue road.
Companies, including Amazon, are introducing AI into nearly every facet of their operations in hopes of reducing costs and boosting productivity. There have been tens of thousands of job losses at US tech firms this year.
On Wednesday, Federal Reserve Chair Jerome Powell said he did not believe the AI boom was a speculative bubble like the dot-com era, when many companies were “ideas rather than businesses”.
Today’s AI leaders “actually have earnings,” he said.