Starboard Value’s Jeff Smith says Salesforce has ‘a lot more to go’ and can increase profitability
Jeff Smith, chief executive officer and chief investment officer of Starboard Value LP.
Chris Goodney | Bloomberg | Getty Images
Salesforce shares jumped 98% in 2023 in part after the business software maker increased its adjusted operating margin after Starboard Value and other activist investors raised concerns about the company’s financial performance. Starboard now sees more room for improvement.
“They’ve been doing a great job executing, improving their margins, moving up in the Rule of 40 or Rule of 50 for their for their industry, and we think there’s a lot more to go,” Starboard CEO Jeff Smith told CNBC’s David Faber at the 13D Monitor Active-Passive Investor Summit in New York on Tuesday.
The Rule of 40 refers to the idea that a company’s revenue growth rate and profit margin should add up to at least 40%. It became a more widely favored measurement in 2022 among software executives as share prices drifted lower, with investors worrying about central banks pushing up interest rates. For many years, many software companies prioritized fast growth at the expense of profitability.
Starboard argued in 2022 that, even as Salesforce ruled the market for customer relationship management software, it delivered a lower operating margin than some of its peers. Starboard revealed a holding in the stock and Salesforce responded by cutting thousands of employees and moving up its timeline for widening its adjusted operating margin.
Starboard had a $432 million Salesforce stake as of June 30, according to a regulatory filing.
Marc Benioff, Salesforce’s co-founder, chair and CEO, has said he “enjoyed getting to know” the activist investors who invested. Mason Morfit, co-CEO of ValueAct Capital, joined Salesforce’s board in March 2023. And by June 2023, most of the stock’s seven activists had moved on, Amy Weaver, Salesforce’s finance chief, said at a UBS event.
On Tuesday, Starboard said in a presentation that Salesforce “can continue to become more efficient and more profitable.” Other large software companies spend less on sales and marketing and general and administrative costs as a percentage of revenue, and Salesforce can catch up, according to the presentation. Starboard used an aggregate of Adobe, Intuit, Microsoft, Oracle, SAP, ServiceNow and Workday for comparison.
And Starboard said Salesforce should commit to adhering to the Rule of 50 by the 2028 fiscal year. The activist firm laid out two scenarios, both of which involved Salesforce’s revenue growth accelerating and its adjusted operating margin widening.
The Agentforce technology for automating customer interactions, which Salesforce discussed at its Dreamforce conference in September, has the potential to boost revenue growth, Starboard said.
Salesforce shares were down 1% during Tuesday’s trading session.
“We appreciate feedback and dialogue with our investor base. Starboard continues to be a constructive shareholder in our conversations,” a Salesforce spokesperson told CNBC in an email.
Intuit CEO Sasan Goodarzi speaks at the opening night of the Intuit Dome in Los Angeles on Aug. 15, 2024.
Rodin Eckenroth | Filmmagic | Getty Images
Intuit shares fell 6% in extended trading Thursday after the finance software maker issued a revenue forecast for the current quarter that trailed analysts’ estimates due to some sales being delayed.
Here’s how the company performed in comparison with LSEG consensus:
- Earnings per share: $2.50 adjusted vs. $2.35 expected
- Revenue: $3.28 billion vs. $3.14 billion
Revenue increased 10% year over year in the quarter, which ended Oct. 31, according to a statement. Net income fell to $197 million, or 70 cents per share, from $241 million, or 85 cents per share, a year ago.
While results for the fiscal first quarter topped estimates, second-quarter guidance was light. Intuit said it anticipates a single-digit decline in revenue from the consumer segment because of promotional changes for the TurboTax desktop software in retail environments. While that will affect revenue timing, it won’t have any impact on the full 2025 fiscal year.
Intuit called for second-quarter earnings of $2.55 to $2.61 per share, with $3.81 billion to $3.85 billion in revenue. The consensus from LSEG was $3.20 per share and $3.87 billion in revenue.
For the full year, Intuit expects $19.16 to $19.36 in adjusted earnings per share on $18.16 billion to $18.35 billion in revenue. That implies revenue growth of between 12% and 13%. Analysts polled by LSEG were looking for $19.33 in adjusted earnings per share and $18.26 billion in revenue.
Revenue from Intuit’s global business solutions group came in at $2.5 billion in the first quarter. The figure was up 9% and in line with estimates, according to StreetAccount. Formerly known as the small business and self-employed segment, the group includes Mailchimp, QuickBooks, small business financing and merchant payment processing.
“We are seeing good progress serving mid-market customers in MailChimp, but are seeing higher churn from smaller customers,” Sandeep Aujla, Intuit’s finance chief, said on a conference call with analysts. “We are addressing this by making product enhancements and driving feature discoverability and adoption to improve first-time use and customer retention.”
Better outcomes are a few quarters away, Aujla said.
CreditKarma revenue came in at $524 million, above StreetAccount’s $430 million consensus.
At Thursday’s close, Intuit shares were up about 9% so far in 2024, while the S&P 500 has gained almost 25% in the same period.
On Tuesday Intuit shares slipped 5% after The Washington Post said President-elect Donald Trump’s proposed “Department of Government Efficiency” had discussed developing a mobile app for federal income tax filing. But a mobile app for submitting returns from Intuit is “already available to all Americans,” CEO Sasan Goodarzi told CNBC’s Jon Fortt.
Goodarzi said on CNBC that he’s personally communicating with leaders of the incoming presidential administration.
On the earnings call, Goodarzi sounded optimistic about the economy.
“Our belief, which is not baked into our guidance, is that we will see an improved environment as we look ahead in 2025, particularly just with some of the things that I mentioned earlier around just interest rates, jobs, the regulatory environment,” he said. “These things have a real burden on businesses. And we believe that a better future is to come.”
WATCH: H&R Block, Intuit shares fall after report Trump administration is considering a free tax-filing app
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