The bizarre story of a fake carer – and what it says about the UK’s care industry
She seemed perfect, at first. Her CV brimmed with all kinds of qualifications. And she had years of experience caring for vulnerable people.
As Sarah Whitaker sat at her kitchen table and looked through the paperwork the care agency had sent her, she knew that Tracy was the one she could trust to look after David, her 89-year-old dad.
Retired businessman David Seal suffered a stroke in the summer and needed more and more support at home.
He was taking a daily cocktail of strong prescription medicines and also needed help emptying his catheter bag because going to the toilet had become difficult recently.
“We need somebody experienced in stroke management and catheter care,” said Sarah. “But we also needed somebody who could drive my dad to the town and back. And somebody who was a very good cook.
“My dad chose Tracy and she arrived the next day.”
Sarah was sent Tracy’s CV and profile by Hampshire-based Access Care
Tracy came by train and, on the journey to David’s home, revealed that she could not drive because there was a problem with her licence.
Sarah saw this as a red flag. But that wasn’t all she was worried about.
“We had to teach her how to open and close the catheter because she had never seen one before. And that was a surprise given her experience.”
It got worse. Tracy couldn’t cook and once served David deep-fried Brussels sprouts for lunch. Sarah was increasingly concerned about the carer’s medicine management skills too.
“She was giving dad pills here there and everywhere. And that’s a problem because if you give my dad a pill, he’ll swallow it. Whatever it is.”
This was far removed from the carer she had read so much about.
Sarah was introduced to Tracy through an introductory care agency, Hampshire-based Access Care. When Sarah got in touch about her concerns, the agency said they were confused too.
They had never had any complaints about Tracy. She was the model carer.
And then one sunny day in early September, as David was being pushed around the village in his wheelchair by his grandchildren, one of them pulled out a mobile phone to capture the happy scene.
“As soon as Tracy saw the camera she stepped out of view as quick as a flash,” said Sarah. “And later my daughter said that it seemed odd that she didn’t want to be on camera.”
The woman who was looking after David Seal did not want to be pictured
Sarah rang the care agency again, who supplied her with a copy of Tracy’s driving licence. She looked at the video again.
“The image we had from the walk and the person in the driving licence photo were two different people.”
The next morning, Tracy – or whoever she was – packed her bags and left.
Sarah was horrified. She was left wondering who had been in her father’s house for nearly three weeks. It started to fit into place; the shoddy catheter care, the bad cooking and the poor handling of medicines.
She contacted the care agency again, who promptly contacted Tracy, who was adamant that she had been in the house caring for David.
Access Care contacted Hampshire Police. But the response was not what they expected.
A police constable replied on 4 November with disappointing news. They explained that officers had “limited lines of enquiry” and that because Tracy had denied the allegation, they would need an “independent witness” to confirm the allegation.
They seemed to be saying that they would not investigate, adding that it would be deemed “not in the public interest” to send a police officer to interview Tracy in person at her home, despite having her address.
Sarah said she only found out later that ‘Tracy’ was ‘two different people’
The police were clearly not interested and showed no signs of investigating. So as part of our investigation into this story, we tracked down Tracy to an address and decided to pay her a visit. To get her side of the story.
I arrived at a large housing estate and saw Tracy backing her car into the drive at the back. I approached her and said I wanted to speak to her about her work as a carer in David’s home.
At first, she said that she had worked very hard to provide the best care but that the family were not happy. She was very clear that she had lived in the home for nearly three weeks. No question about it.
But when I confronted Tracy with the photo evidence from the sunny village walk, her tone changed. She took in deep breath and sighed.
“I don’t know how to explain this,” she said slowly. “It’s so bad. Very bad. I’m sorry.”
Tracy admitted to Sky News she sent a friend to care for David
Tracy explained to me that she had asked a friend to do the care job in her place, admitting that her friend was not a trained carer. She said nobody had forced her to do it and she had never done anything like this in the past.
She said she thought she could get away with it because the care agency never checked up on her.
“They [the agency] never met me face to face. They have to do more checks to know who is going in the house.”
The real Tracy said her care agency never checked in on her
I show Sarah the video of Tracy and her astonishing admission. “She was knowingly complicit and sent an untrained carer – a complete stranger – into the house of a vulnerable elderly man who is very ill. The nerve of the woman!”
Sarah did some research and reached out to the care regulator, the Care Quality Commission (CQC). But to her surprise, they said they could not help.
They don’t regulate introductory care agencies like the one Sarah used to hire Tracy.
“I thought it was absolutely incredible that the CQC were not involved and I was very surprised to discover that agencies like this send carers all over the the place but aren’t regulated in any way.”
Fully managed care is regulated by the CQC, while introductory agencies – like Access Care – use self-employed carers
One of the reasons why the deception was picked up on so quickly is that Sarah lives next door to her dad. And so, we got around to talk to David and I asked him how he felt about having a stranger looking after him.
“I feel very cross about it. I feel fooled and misled,” he said. But David is also clear about another point: regulation. Or lack of it.
“There’s no point in being responsible for the care industry if you’re only dealing with people who are registered with you. It is quite pointless.”
A spokesperson for the Care Quality Commission told Sky News: “We appreciate the distress this incident has caused both Mr Seal and Mrs Whitaker, however as neither introductory agencies or self-employed carers are covered by CQC’s remit we are unable to take action in this case.
“These matters should be reported in the first instance to the local authority safeguarding team who have the remit to investigate the issue and take necessary action.
“Any questions regarding the legal framework for how health and social care is regulated in England is a matter for the government.”
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David said CQC not regulating the introductory agencies is ‘pointless’
The care sector is big business. Home care services are worth over £12bn per year and rising, according to healthcare analysts LaingBuisson.
The government has written to Chief Executives of adult social care services telling them of their so-called ‘home first’ approach to healthcare, which supports people to live independently at home rather than being cared for in hospital. Just like the kind of care David was receiving.
And as winter comes and pressure increases on the NHS, these kinds of services are relied on more than ever.
“If you can’t guarantee that the person you’re expecting is the person you get then I think the system is very flawed,” Sarah tells me.
A Department of Health and Social Care spokesperson told Sky News: “Our sympathies are with David’s family and friends in this deeply concerning case.
“This government inherited a social care system in crisis. We are committed to building a National Care Service – underpinned by national standards and delivered locally – to improve the consistency of care and ensure everyone can live an independent and dignified life.”
“A healthy NHS and social care system requires strong regulation to ensure patient and user safety and that’s why we are reforming the Care Quality Commission to make sure it is fit for purpose.”
Access Care CEO Tiggy Bradshaw also told Sky News: “We were shocked to hear of this terrible deception and are deeply sorry for what Mr Seal and his family have experienced.
“When we heard of these alarming allegations, we contacted Action Fraud and the police and commenced an urgent safeguarding review. We have been in close touch with the family throughout and will continue to collaborate with the police.
“We have strict protocols in place however these extremely unusual circumstances have given us cause for reflection.
“We are in the process of developing further security checks and procedures for families in receipt of care at home.”
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Several days after approaching Hampshire Police for comment, a spokesperson told us they were looking into the case, adding: “Officers are carrying out a number of enquiries and the incident is still under investigation to determine whether any crimes have been committed.”
Sarah meanwhile says she has been left deeply concerned by the incident.
‘If the system can be played this easily, then the system needs to change,’ Sarah said
“We knew nothing about this person who was in my dad’s home. For all I know she could have been an axe murderer,” she told Sky News.
“The fact that the carer was able to get away with it for as long as she did put the entire system in doubt.
“If the system can be played this easily, then the system needs to change.”
A man whose arrest sparked a series of protests outside an Essex hotel housing asylum seekers, has been found guilty of sexual assault.
The Bell Hotel in Epping became the focal point of demonstrations after Hadush Gerberslasie Kebatu was arrested, and later charged, on 13 July with the sexual assault of a 14-year-old girl.
Ethiopian national Kebatu, 41, was alleged to have attempted to kiss the teenager, put his hand on her thigh and brushed her hair in July after she offered him pizza.
An adult member of the public also accused Kebatu of trying to kiss her, putting his hand on her leg and telling her she was pretty, days after he arrived in the UK on a small boat.
Police and protesters outside the Bell Hotel. Pic: PA
Kebatu, who was a “teacher of sports” in his home country, had denied two counts of sexual assault, one count of attempted sexual assault, one count of inciting a girl to engage in sexual activity, and one count of harassment without violence near the Bell Hotel.
But at Chelmsford Magistrates’ Court on Thursday, he was found guilty of all charges. District judge Christopher Williams took just 30 minutes to return the verdicts and his reasoning.
The three-day trial heard Kebatu had also told two teenagers he wanted to “have a baby with each of them” – but Kebatu had previously told the trial he was “not a wild animal”.
Mr Williams said he was not persuaded there was “any evidence to suggest the children fabricated any of the evidence they gave”.
The defendant, wearing a grey tracksuit and sitting with a translator, gave no visible reaction as Mr Williams told him he was guilty.
Kebatu is due to be sentenced at the same court on 23 September.
The judge told the defendant that he should expect an “immediate custodial sentence”.
Essex Police Assistant Chief Constable Stuart Hooper paid tribute to the victims for ensuring the evidence put before the court was strong and true.
“It is because of their accounts of what happened, and the close co-operation with our Crown Prosecution Service colleagues, that we have been able to secure this conviction.
“We’re acutely aware that this incident has attracted widespread public interest.
“We have always said that we treat and investigate every report made to us without fear or favour.”
‘It must never happen again’
Conservative shadow Home Office minister Katie Lam said the guilty verdict showed the risks of allowing asylum seekers “to roam around communities freely”.
“The crimes of this illegal migrant are shocking and heart-breaking and the victims have shown incredible bravery.
“This must never be allowed to happen again. Every illegal migrant should be detained immediately and swiftly deported.”
The incidents sparked protests and counter-protests outside the former Bell Hotel – as well as at hotels housing asylum seekers across the country.
Rebecca Mundy, deputy chief crown prosecutor with CPS East of England, said: “This was an incident which became a cause of deep concern for the local community.
“Our prosecutors worked carefully and impartially to bring this case to justice according to the law.”
A total of 17 people have been injured, with most taken to hospital, after a bus struck pedestrians on a busy London street.
The driver of the Route 24 bus was among those hurt after the bus mounted the pavement on Victoria Street, near Victoria Station.
It took place at around 8.20am on Thursday, according to the Metropolitan Police.
“Two people were treated at the scene, while 15 were taken to and remain in hospital. This includes the driver of the bus. There were no life-threatening injuries reported,” police said in a statement.
A number of emergency vehicles, including police cars, ambulances and a fire engine, were called to the scene, with bus passengers also understood to be among those injured.
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Injured transported to hospital following London bus crash
The road remains closed, with all vehicles being diverted from the area, police said.
Images from the scene show the front of the bus with visible damage and the windscreen smashed.
‘People were screaming’
Emit Suker, 47, told PA news agency: “It (the bus) was coming from Westminster. There were about 15, 16 people inside the bus. People were screaming – it was terrible.”
Another eyewitness said: “I heard a massive crash – came outside and there was a woman on the floor with loads of people around her.
“Lots of people from the gym had run out to help her.”
A trail of diesel running down Allington Street forced police to ban smoking in the area over fears of an incident.
A London Ambulance Service spokesperson confirmed it was called at 8.20am to reports of a road traffic collision.
They added: “We have sent resources to the scene, including ambulance crews, advanced paramedics, a paramedic in a fast response car, a clinical team manager, an incident response officer and a command support vehicle. We’ve also dispatched London’s Air Ambulance.
An eyewitness said they heard ‘a massive crash’
‘Distressing incident’
Rosie Trew, Transport for London’s (TfL) head of bus service delivery, said: “Our thoughts are with the people who have been injured following a bus incident at Victoria Street.
“We are working with the police and the operator, Transport UK, to urgently investigate this incident.
“This must have been a distressing incident for everyone involved and we have support available for anyone affected.”
Dashcam footage appeal
Detective Chief Superintendent Christina Jessah said the crash would have been “very distressing” and, as part of the police investigation, they were asking for people to send in any footage of the incident.
“We are appealing for any witnesses or anyone with information to please contact us. We welcome any dashcam or mobile phone footage.
“We are working closely with our partners to clear the scene, but the road will remain closed for the next few hours, so please seek alternative routes,” she said.
Two pedestrians have been killed in bus crashes in the Victoria area in recent years.
Catherine Finnegan, 56, from County Galway, Ireland, died after she was hit by a double-decker bus at Victoria bus station in January last year.
In August 2021, Melissa Burr, 32, from Rainham, Kent, was killed at the station after bus driver Olusofa Popoola accidentally accelerated into the back of a stationary bus, shunting it into her.
The executive chairman of Tottenham Hotspur, Daniel Levy, has stepped down after nearly 25 years in the role.
A source close to the Lewis family trust which owns the majority stake in Spurs told Sky News that they want “more wins more often” in a “new era” for the club.
Mr Levy, known for his tough negotiating style, was often a source of frustration for fans who blame him for failing to deliver the players capable of winning regular silverware.
But he has also been responsible for transforming the club with a new stadium and a state-of-the-art training ground.
Mr Levy is stepping down after playing an instrumental role in bringing in new head coach Thomas Frank following the departure of Ange Postecoglou – who was sacked despite winning the Europa League with the club last season.
The victory over Manchester United ended Spurs’ 17-year wait for a trophy and will likely be seen as the high point of Mr Levy’s time as executive chairman.
The win put Spurs in the lucrative Champions League for the seventh time under My Levy – however it also came during a season that Tottenham finished 17th in the league on the back of a club-record of 22 defeats.
Mr Levy had previously brought in big name managers such as Jose Mourinho and Antonio Conte in failed attempts to bring long-awaited silverware to the club.
Tottenham Hotspur head coach Ange Postecoglou lifting the Europa League trophy with his players.
Pic: Pa
Before stepping down he was the longest-serving chairman in the Premier League after purchasing a stake in Spurs from Lord Alan Sugar in December 2000.
Mr Levy said this evening: “I am incredibly proud of the work I have done together with the executive team and all our employees. We have built this club into a global heavyweight competing at the highest level.
“More than that, we have built a community. I was lucky enough to work with some of the greatest people in this sport, from the team at Lilywhite House and Hotspur Way to all the players and managers over the years.
“I wish to thank all the fans that have supported me over the years. It hasn’t always been an easy journey but significant progress has been made. I will continue to support this club passionately.”
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Spurs celebrate Europa League win with parade
Tottenham FC said in a statement: “As part of its succession planning, the club has made a number of senior appointments in recent months. Vinai Venkatesham was hired as chief executive officer (CEO), with Thomas Frank as our new men’s head coach and Martin Ho as women’s head coach.
“Peter Charrington joined the board and will step into the newly created role of non-executive chairman.”
It added: “There are no changes to the ownership or shareholder structure of the club.”
Mr Charrington said in a statement: “I am very honoured to become non-executive chairman of this extraordinary club and, on behalf of the board, I would like to thank Daniel and his family for their commitment and loyalty to the club over so many years.”
A source close to the Lewis family trust which owns the majority stake in Tottenham Hotspur told Sky News: “Generations of the Lewis family support this special football club and they want what the fans want – more wins more often. This is why you have seen recent changes, new leadership and a fresh approach. In Vinai, Thomas and Peter Charrington, they believe they are backing the right team to deliver on this. This is a new era.”
Spurs are ranked ninth on the Forbes soccer rich list with an estimated value of $3.3bn (£2.5bn).
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