Gatwick: What are your rights if your flight is delayed or cancelled?
Gatwick Airport’s South Terminal has been heavily disrupted after a “suspected prohibited item” was discovered in luggage, leaving passengers in limbo.
Some passengers were reportedly left on planes that weren’t taking off, while others were stranded in the airport for hours after Gatwick made the announcement this morning.
Sussex Police said the explosive ordnance disposal team was being sent in “as a precaution” and a security cordon was put in place.
It now says the incident has been resolved and cleared – but warned there were still “some delays and cancellations”.
Gatwick Airport latest updates
The airport, which is the UK’s second busiest, was set to see off some 316 departing flights today, according to aviation analytics website Cirium.
But what are the rights of passengers if their flights are delayed or cancelled?
Your rights during delays
Your flight is covered by UK law if it departs from a UK airport, arrives at a UK airport on a UK or EU airline, or arrives at an EU airport on a UK airline.
When it comes to significant delays, UK law says airlines must provide you with care and assistance.
Significant delays are classed as:
- More than two hours for short-haul flights of under 1,500km (932 miles)
- More than three hours for medium-haul flights of 1,500km-3,500km (932-2,175 miles)
- More than four hours for long-haul flights of over 3,500km
Here’s what the law says the airline must provide you with until it is able to fly you to your destination:
- A reasonable amount of food and drink
- A means for you to communicate (often by refunding the cost of your calls)
- Accommodation, if you are re-routed the next day
- Transport to and from the accommodation (or your home, if you are able to return there)
It says this must be provided for you for however long delays last, irrespective of what has caused them.
Passengers facing delays have been handed blankets by staff at the airport
Airlines may not always be able to arrange care and assistance for all passengers during major disruptions directly, but the UK Civil Aviation Authority (CAA) says you can organise the things listed for yourself and then claim the cost back from your airline later if you keep every receipt and do not spend more than is deemed reasonable.
In other words, don’t splash out on things like alcohol and luxury hotels during your wait and expect to claim your money back later.
What are your rights if your flight is cancelled?
If your flight is cancelled, the airline must either give you a refund or book you on an alternative flight.
You can get your money back for all parts of a ticket you haven’t used, the CAA says.
If you have booked a return flight and the outbound leg is cancelled, for example, you can get the full cost of the return ticket back from your airline.
“If you are a transfer passenger and you have already completed part of your journey, you are also entitled to a flight back to your original departure point when your connecting flight is cancelled and you decide not to continue your journey,” it adds.
If you still want to travel, your airline must find you an alternative flight – whether it is the next available one, or a flight at an alternative, later date.
If another airline is flying significantly sooner than yours is able to offer, you may have the right to be booked onto a rival airline’s flight, but this has to be negotiated with the company.
On last-minute cancellations, Naveen Dittakavi, founder and chief executive of Next Vacay, said: “If you’re already at the airport once the flight is cancelled, the best thing you can do is stay calm – you are protected against many things that might go wrong.
“Try calling the airline helpline rather than waiting to speak directly with the airport staff. The helpline is often more flexible and may provide you with an e-credit or voucher, or flexibility to change your travel dates quickly.”
Can you get compensation?
In some cases, airlines may have to provide compensation if your flight arrives at its destination more than three hours late – but that is only if the delay is deemed to be your airline’s fault.
Disruptions caused by things deemed “extraordinary circumstances” are not eligible for compensation, according to the CAA.
The UK will “set out a path” to lift defence spending to 2.5% of national income in the spring, the prime minister has said, finally offering a timeframe for an announcement on the long-awaited hike after mounting criticism.
Sir Keir Starmer gave the date during a phone call with Mark Rutte, the secretary general of NATO, in the wake of threats by Moscow to target UK and US military facilities following a decision by London and Washington to let Ukraine fire their missiles inside Russia.
There was no clarity though on when the 2.5% level will be achieved. The UK says it currently spends around 2.3% of GDP on defence.
Ukraine leader Volodymyr Zelenskyy, Sir Keir Starmer and NATO boss Mark Rutte in October. Pic: PA
Ukraine war latest: Follow live updates
A spokeswoman for Downing Street said that the two men “began by discussing the situation in Ukraine and reiterated the importance of putting the country in the strongest possible position going into the winter”.
They also talked about the deployment of thousands of North Korean soldiers to fight alongside Russia.
“The prime minister underscored the need for all NATO countries to step up in support of our collective defence and updated on the government’s progress on the strategic defence review,” the spokeswoman said.
“His government would set out the path to 2.5% in the spring.”
The defence review will also be published in the spring.
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While a date for an announcement on 2.5% will be welcomed by the Ministry of Defence, analysts have long warned that such an increase is still well below the amount that is needed to rebuild the armed forces after decades of decline to meet growing global threats from Russia, an increasingly assertive China, North Korea and Iran.
They say the UK needs to be aiming to hit at least 3% – probably higher.
With Donald Trump returning to the White House, there will be significantly more pressure on the UK and other European NATO allies to accelerate increases in defence spending.
A man has been arrested on suspicion of murder after one man died and another was critically injured in a shooting in Birmingham.
Police were called to Rotton Park Road in Edgbaston, just before 11pm on Friday, to reports that two people had been shot.
One man, in his 20s, was found in a car but was pronounced dead at the scene.
Another man, in his 30s, was found injured at a bus stop, and was taken to hospital where he remains in a critical condition, West Midlands Police added.
Firearms officers arrested a man in his 30s on suspicion of murder just before 12.30am. He remains in custody.
Officers remain on the scene, with road closures in place. The force said reassurance patrols will also be taking place.
Detective Inspector Nick Barnes said: “This is a tragic incident, and we have worked through the night to understand exactly what happened.
“We’ve already made good progress and arrested a suspect, but I still need to hear from anyone who was in the area that we’ve not already spoken to.
“This happened near the busy junction with City Road and it may be that you’ve got dashcam footage or mobile phone footage from the area just before 11pm.
“We really need to hear from you so that we can build as clear a picture as possible of what happened.”
Officers are urging anyone with information to get in contact, with anonymous tips also taken via Crimestoppers.
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