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The logo of telecoms giant Orange displayed at Mobile World Congress 2024 in Barcelona, Spain.

Joan Cros | Nurphoto via Getty Images

French telecoms giant Orange on Tuesday said it’s partnering with Microsoft-backed OpenAI and Facebook-owner Meta to build custom artificial intelligence models designed to better understand regional African languages.

Orange said it’s working with OpenAI and Meta to develop custom AI models built on their respective Whisper and Llama open-source AI models — openly available systems that can be adapted to meet specific needs — that can understand West African languages not understood by most conversational systems.

Currently, much of the data major AI companies train their algorithms on originates in the United States, which means their models can lose important context, such as culture and language, when it comes to different regions like Europe, the Middle East and Africa.

That means it can be hard for those models to understand text and voice-based communications composed in less well-represented languages, according to Steve Jarrett, Orange’s chief AI officer.

“Having an open model, you’re able to do what’s called fine tuning, where you you introduce additional information to the model that wasn’t included when it was first trained,” Jarrett told CNBC in an interview. “We’re adding the recognition of West African regional languages that are not understood today by any AI.”

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Orange plans to start by rolling out AI models that incorporate two West African regional languages, Wolof and Pulaar, which are spoken by roughly 16 million people and six million people, respectively, in early 2025.

Wolof is a language spoken in Senegal, the Gambia and southern Mauritania, while Pulaar is mostly spoken in Senegal.

The open-source AI models will be provided externally by Orange with a free license for non-commercial uses including public health and education, the company said. Orange plans to expand its custom AI model initiative to eventually cover all 18 West African countries.

“We’re operating in West African countries where a lot of these regional languages are being spoken in our contact centers, but where the current AI models don’t understand what these people are typing or saying,” Jarrett told CNBC.

Major large language models like OpenAI’s GPT, Meta’s Llama and Anthropic’s Claude aren’t well suited to Africans’ needs as they weren’t trained specifically on data originating from the region, according to Orange’s AI chief.

‘Sovereign AI’ push

The term refers to the idea that individual countries and regions should seek greater control over the core technological infrastructure upon which AI systems are built, by localizing data storage and processing to ensure they represent specific languages, culture and history.

Orange is also looking to localize data processing and the hosting of OpenAI’s models in European data centers. This, Orange said, will give it early access to OpenAI’s latest and most advanced AI models and help it build new applications such as AI-powered voice systems for customer service.

Jarrett said Orange is committing to using AI “responsibly” and “not always using the massive, large language model [LLM] for every problem” given environmental concerns associated with the technology’s huge energy requirements.

In addition to using AI systems to improve customer service, Orange is also using the tech to improve a core part of its business: mobile networks.

“On the network side, we use [AI] to not only optimize how we plan the network, but also how we operate the network right,” Jarrett told CNBC.

“The volume of data is so large coming from all the network equipment that with AI systems, we can help identify those patterns in the data that could help us identify and predict failures even before the customer notices.”

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How Bluesky rose out of Twitter’s ashes to challenge X and Threads

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How Bluesky rose out of Twitter's ashes to challenge X and Threads

Rose Wang, COO of Bluesky.

Courtesy: Bluesky

It only took a high-profile U.S. presidential election to introduce millions of people to Bluesky.

The micro-blogging startup said it has gained 8.7 million new users since Election Day, underscoring consumer appetite for an alternative to Elon Musk’s X, formerly known as Twitter, and Meta’s Threads. And while these larger social media platforms still dwarf Bluesky, the startup now has more than 22 million users and is not showing any signs of slowing down.

Bluesky’s surge may seem sudden, but it has been experiencing bursts of user growth for more than a year, COO Rose Wang told CNBC. 

In September, Bluesky said 2 million users flocked to the service the week after the Brazilian Supreme Court temporarily suspended X in the country for failing to appoint a local legal representative and failing to comply with the country’s content-moderation policies.

Bluesky had experienced a previous surge in July 2023 after X, then still named Twitter, temporarily limited the number of posts users could read per day.

The company expected user growth to drop off when Brazil lifted its ban in October, but in the wake of the election, the growth surge Bluesky is on now feels different, Wang said. 

“It’s just cool when your grandma is like, ‘Oh, I know what you’re working on,'” she said. 

Bluesky could be on the verge of a turning point if it continues rapidly attracting users, said David Carr, a research editor at the internet analyst firm Similarweb. The app’s buzz is akin to the early days of Google when the search engine began attracting consumer interest and publicity while fending off competition from older and larger search engines such as AltaVista and Yahoo, Carr said.

“We have seen these reversals, at least early in the history of social networks,” Carr said, noting that the once-mighty Myspace eventually lost to Facebook.

Hatched out of Twitter’s nest

During the heart of the pandemic in 2021, Wang and Jay Graber, now Bluesky’s CEO, were living in a 22-person house in San Francisco along with other ambitious entrepreneurs, including some of the founders of Anthropic, the artificial intelligence startup.

At the time, then-Twitter CEO Jack Dorsey was looking for somebody to lead an internal project for a so-called decentralized social network, and he chose Graber.

“Jay was being interviewed for project lead of Bluesky, and I remember she gave the presentation to our house,” Wang said. “We’re all like, ‘How cool.'”

The premise behind Bluesky was that users would be able to take their profiles and data on the app and share it across other social networks that incorporate its open-source software.

Graber’s peers were supportive of the idea and she had Twitter’s backing, Wang said. The key question was, when is the right time to introduce a new social network to the market, she said.

Wang joined Graber and the project’s other initial members, Daniel Holmgren and Paul Frazee, as a contractor later that year and helped kick off an effort to learn how to build a decentralized social network protocol that could be as large as Twitter, she said. 

Graber then asked Twitter to separate Bluesky out in a bid for independence, and in October 2021, she formed Bluesky Social to allow her team to continue developing the core decentralized social network technology, now called AT Protocol, and app as a public benefit corporation, according to a Delaware State filing.

Dorsey stepped down as Twitter’s CEO and was replaced by Parag Agrawal in November 2021. Graber publicly revealed the now-incorporated Bluesky PBLLC in February 2022, saying, “Our mission is to develop and drive large-scale adoption of technologies for open and decentralized public conversation.”

The timing was perfect, Wang said. 

Musk offered to buy Twitter in April 2022, and the $44 billion acquisition was completed in October 2022. Just days before Musk officially took over Twitter, the Bluesky team publicly unveiled more details about their project and rolled out a waitlist for the Bluesky app. 

“I remember Jay coming to me and saying, ‘Hey, guess how many people are on the waitlist? Like a million people over three days,'” Wang said. “I was like, oh, okay, now is the time.”

Jay Graber, CEO of Bluesky.

Courtesy: Bluesky

In 2023, landing an invitation to Bluesky was all the rage for eager social media users, and the startup’s decision to open up its waitlist to the general public in February 2024 set it up for the multiple waves of user growth that year. 

Bluesky announced in October that it raised $15 million in an investment round led by Blockchain Capital, bringing the startup’s total funding to $36 million, according to Pitchbook.

Although Blockchain Capital invests in several crypto companies, Wang said Bluesky has no association with cryptocurrency. She said, however, that it shares the spirit of “decentralization.”

No one at Bluesky is interested in having “a central authority in control of all your data,” Wang said.

Despite Bluesky starting as a side project within Twitter, the startup has lost its last connection to the original micro-blogging app. In May, Dorsey revealed that he left the Bluesky board, saying in an interview that while he respects Graber, he decided to shift his focus on a competing protocol called Nostr. 

Dorsey said he believes Nostr is more in line with his original vision for the future of social media and less bureaucratic.

“Everything we wanted around decentralization, everything we wanted in terms of an open source protocol, suddenly became a company with VCs and a board,” Dorsey said of Bluesky. “That’s not what I intended to help create.”

Graber acknowledged Dorsey’s role in Bluesky’s origin story in her interview with CNBC.

“In 2019, Jack had a vision for something better for social media, and so that’s why he chose me to build this, and we’re really thankful for him for setting this up,” she said. 

Losing Dorsey has also given Bluesky more credibility among users, especially those who believe in the app’s decentralized nature and want nothing to do with Musk, Meta and Threads’ Mark Zuckerberg, or some other billionaire.

Speaking with CNBC’s “Money Movers” on Thursday, Graber said Bluesky’s decentralized and open nature makes the app “billionaire-proof” because users can take their data elsewhere at any moment. 

“If someone bought or if the Bluesky company went down, everything is open source,” Graber said. “What happened to Twitter couldn’t happen to us in the same ways, because you would always have the option to immediately move without having to start over.”

The future of Bluesky’s business

Advertisers have taken note of Bluesky’s rising popularity and want to know more about its user demographics, said Jack Johnston, a senior social innovation director for the digital marketing agency Tinuiti.

“It’s the No. 1 question that a lot of brands are asking for, and for better or worse, Bluesky is not publicizing much about that data beyond just the volume of users coming to the platform,” Johnston said.

It makes sense that Bluesky has attracted advertiser interest, Wang said, but the platform’s audience may have joined the current ad-free service in part because they’re tired of viewing a deluge of online ads across other social apps.

“I just don’t think that that slides with Gen Z,” Wang said.

Graber echoed the point on CNBC’s “Money Movers,” saying Bluesky is “not going to build an algorithm that just shoves ads at you, locking users in. That’s not our model.”

If Bluesky continues providing users a quality service, “the brands will come,” Wang said, but they will “have to figure out how to talk to people authentically.”

There’s no immediate plans for Bluesky to build an online ad business, Wang said, but the company is open to the idea as long as it’s not an intrusive experience. She pointed to Reddit’s “community-based” advertising model, in which companies can run online ads tailored to match the interests of users of a particular subreddit, as an example of how the startup could potentially pursue advertising.

Wang also pointed to TikTok’s boost model, which advertisers can use to promote the organic videos of third-party creators as if they were in-house ads.

“The video is doing well because it’s authentic,” Wang said. “Just boost that video and then make sure that the creator gets a much bigger cut than they’re normally getting.”

Bluesky is looking for ways to support the users “who are actually the ones making the network awesome and fun,” Wang said.

It’s also possible that in the “mid to long term” Bluesky could build its own payments platform that would allow users to pay one another, with the startup taking a cut of each transaction, Wang said. 

Despite Bluesky’s buzz, there’s a chance that the startup’s eventual monetization plans could upset users, Similarweb’s Carr said. 

“How do you go about making this a business, and a more suspicious version of that is, ‘How do I know that once you monetize this, that you’re not going to do it in a way that I hate?'” Carr said.

Watch: Bluesky CEO: Our platform is ‘radically different’ from anything else in social media

Bluesky CEO: Our platform is 'radically different' from anything else in social media

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Social media creators turn to subscription apps due to increasingly competitive, volatile content economy

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Social media creators turn to subscription apps due to increasingly competitive, volatile content economy

Patreon CEO Jack Conte

Social media creators are turning to monthly subscription services to generate revenue directly from their followers in an attempt to find a stable source of income in an increasingly competitive and volatile market. 

The creator economy peaked in September 2021, according to research published this month by the Bank of America Institute. While the average monthly income for content creators has increased over the past three years, a typical, full-time U.S. employee makes five times as much in monthly income on average. 

“This suggests that it’s rare to earn a full-time wage in content creation — let alone get rich,” said the research, which was also conducted by the Bank of America Institute, a think tank that conducts its research using Bank of America customer data. 

Analysts at the Bank of America Institute attribute this to a slowdown in paid partnerships, a more competitive market for creators, a decline in online viewership since the pandemic and a concentration of paid partnerships among the top creators. 

While internet virality is unpredictable, turning content creation into a full-time career requires meeting certain financial needs, like the ability to pay monthly bills, content creators told CNBC. As a result, creators are looking to diversify their revenue streams, and in addition to paid partnerships, many content creators are increasingly looking to monthly subscription platforms like Substack and Patreon for consistency in their monthly income. 

Substack and Patreon have emerged as attractive options because they enable creators to charge their followers directly for their content. Creators can offer their followers different tiers of subscriptions for monthly fees, with each tier including different perks. Since its launch in 2013, Patreon has paid creators over $8 billion, while Substack claims to host more than 4 million paid subscribers.

On TikTok and Meta’s Instagram, creators have to navigate algorithmic models that control when their content is shown, making income from those apps highly volatile. Earnings can fluctuate dramatically, spiking or plummeting based on how these platforms choose to promote their content.

“I can’t rely on that to be what pays my bills,” said Molly Burke, a creator with more than 4 million followers across her social apps. “As an entrepreneur, as a business owner, as a creator, I have to figure out how I’m going to sustain this as a career for as long as possible.” 

Molly Burke, a creator known for her videos about living with blindness and navigating daily life.

Social media platforms increasingly rely on algorithms to decide what content users see, based on their past interactions and preferences. These algorithms analyze user behavior to create personalized content feeds, which often prioritize posts that are likely to generate engagement, such as likes or shares.

As a result, many creators feel pressured to make content that caters to the algorithm, even if they believe it lowers the quality of their work, content creators said.

“It ebbs and flows,” Burke said. “Sometimes my TikToks are popping and I’m getting all the views, and then that algorithm just dips for a bit.” 

While nearly half of creators work full time, most rely heavily on brand deals for income, with more than two-thirds having brand partnerships as their primary revenue source, according to a separate study by influencer marketing agency NeoReach. The study found that more than 48% of creators earn $15,000 or less annually, even as the global influencer market reached $21 billion in 2023. There are more than 50 million content creators worldwide, Goldman Sachs said in April 2023

Burke, a creator known for her videos about living with blindness and navigating daily life, has been producing content on the internet for five years. While it’s not her biggest income stream, she uses her Patreon revenue to help cover essential expenses, including rent.

“I feel extremely lucky and grateful that it is a revenue stream that I can rely on, that I know at the bare minimum I can get my rent covered this month,” she said.

Subscription platforms like Patreon address this by allowing creators to bypass the algorithm entirely, connecting directly with their most loyal fans who are willing to pay for exclusive content.

“Membership alone is a huge business for creators,” Patreon founder and CEO Jack Conte said in an interview with CNBC. “It’s creating predictable, reliable, huge sources of revenue for creators at a degree in scale that we’ve never seen before.”

Zach Kornfeld and Keith Habersberger of the Try Guys

JD RENES

The Try Guys, a comedy group known for their challenge-based videos, have 8 million subscribers and 2.7 billion views on YouTube, but in May, they announced the launch of their own streaming service called 2nd Try. The group moved most of its new videos behind a $5-a-month paywall, where subscribers can watch the new content without ads.

In the three months since launching 2nd Try, the company said it is on track to reach profitability.

“We needed to build something that we could at least have some more consistency with,” Try Guys co-founder Keith Habersberger told CNBC.

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Britain’s finance watchdog sets out plan to implement crypto regulation regime by 2026

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Britain's finance watchdog sets out plan to implement crypto regulation regime by 2026

Mustafa Ciftci | Anadolu | Getty Images

The British financial services watchdog on Tuesday set out a plan to implement a wide-reaching regulatory regime for the cryptocurrency industry by 2026.

The Financial Conduct Authority (FCA), which oversees banking and investment products in the U.K., unveiled a timeline detailing key dates and milestones it’s working toward on its regulatory roadmap for crypto.

In the fourth quarter, the regulator will launch discussion papers on the rules governing the issuance and custody of stablecoins, as well as admission and disclosure processes and how to tackle market abuse.

In the first half of 2025, the FCA said it plans to launch papers on trading platforms, intermediation, lending, prudential crypto exposure and so-called staking rewards offered by firms on users’ token holdings.

By 2026, the FCA said that a full regime governing cryptoassets will go live in the U.K. following the publication of final policy statements that same year.

The FCA said its latest research indicates that crypto adoption is expanding in the U.K. The average value of crypto held by people in the U.K. rose to £1,842 as of August this year from £1,595 a year ago, according to the watchdog.

However, there are still misconceptions about how the market is regulated. For example, a third of people surveyed for the FCA research said they believed they could raise a complaint with the regulator if something went wrong and they sought recourse or financial protection.

The FCA findings “highlight the need for clear regulation that supports a safe, competitive, and sustainable crypto sector in the U.K.,” Matthew Long, director of payments and digital assets at the FCA, said in a statement Tuesday.

“We’re committed to working closely with the Government, international partners, industry and consumers to help us get the future rules right,” Long added.

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