Marc Benioff, chief executive officer of Salesforce, speaks during the World Economic Forum in Davos, Switzerland, Jan. 18, 2024.
Halil Sagirkaya | Anadolu | Getty Images
Salesforce shares were up 9% on Tuesday after the company’s fiscal third-quarter earnings report showed revenue and fiscal fourth-quarter guidance that exceeded analysts’ expectations.
Here’s how the company did compared with what Wall Street was expecting, based on a survey of analysts by LSEG:
Earnings per share: $2.41 adjusted vs. $2.44 expected
Revenue: $9.44 billion vs. $9.34 billion expected
The company’s revenue grew 8% year over year during the fiscal third quarter, which ended Oct. 31. Its net income was $1.5 billion in the quarter, up 25% from $1.2 billion a year ago.
Salesforce said it is expecting fiscal fourth-quarter sales of between $9.90 billion and $10.10 billion. Analysts were projecting $10.05 billion in fourth-quarter sales.
The company said it expects earnings per share of between $2.57 and $2.62 in the fourth quarter, compared with analysts’ expectations of $2.65.
Salesforce also raised the low end of its revenue guidance, expecting a range of $37.8 billion to $38 billion for its fiscal 2025. That’s up slightly from $37.7 billion to $38 billion previously. The new range puts the midpoint for Salesforce’s fiscal 2025 revenue guidance at $37.9 billion, ahead of analysts’ expectations of $37.86 billion.
“We delivered another quarter of exceptional financial performance across revenue, margin, cash flow, and cRPO,” Salesforce CEO Marc Benioff said in a statement. “Agentforce, our complete AI system for enterprises built into the Salesforce Platform, is at the heart of a groundbreaking transformation.”
In a call with analysts, Benioff boasted about Salesforce’s latest artificial intelligence push, including the company’s AI-powered chatbots dubbed Agentforce, which investors are closely monitoring for growth. Salesforce’s Agentforce product is an example of so-called AI agent technology. Several companies have said they believe that these advanced chatbots represent the next logical step from ChatGPT and other related tools powered by large language models.
“We’re delivering these incredible Agentforce capabilities as well,” Benioff said. “This is a bold leap in the future of work, where AI agents let humans unite to transform all of our customer interactions.”
Benioff also revealed that he ruptured his achilles tendon on a recent birthday scuba-diving trip to Fakarava, an atoll in French Polynesia. Benioff expressed disappointment that the hospital that treated him couldn’t schedule his follow-up appointments using AI agents.
“That is the message to our customers, which is how are you going to give some of your people a break, let them get back to their strategic work, let them focus on what really matters,” Benioff said.
The company in August announced that Amy Weaver would step down from her role as chief financial officer but remain in the position until the company appoints a successor, after which she will become an advisor. That same month, activist investor Starboard Value revealed that it boosted its position in Salesforce by roughly 40% in the second quarter following the firm issuing a letter earlier in the year saying that Salesforce was continuing to move “in the right direction” in regard to improving its profit margin.
Starboard Value released a presentation in October in which it noted that Salesforce “can continue to become more efficient and more profitable.”
Google CEO Sundar Pichai speaks in conversation with Emily Chang during the APEC CEO Summit at Moscone West on November 16, 2023 in San Francisco, California. The APEC summit is being held in San Francisco and runs through November 17.
Alphabet CEO Sundar Pichai is challenging Microsoft CEO Satya Nadella to an AI duel.
Well, sort of.
“I’d love to do a side-by-side comparison of Microsoft’s own models and our models any day, any time,” Pichai said, speaking at the The New York Times’ Dealbook Summit on Wednesday with interviewer Andrew Ross Sorkin.
Pichai’s comments came after Sorkin read aloud comments from an interview Nadella did earlier this year, in which the Microsoft CEO questioned Google’s place in the AI arms race following the search giant’s AI product mishaps earlier this year.
“Google should have been the default winner in the world of big tech’s AI race,” Nadella said in March on the Norges Bank Investment Management’s podcast. “Google’s a very competent company and obviously they have both the talent and the compute. They’re the vertically integrated player in this. They have everything from data to silicon to models to products and distribution.”
“You guys were the originals when it comes to AI,” Sorkin told Pichai after reading Nadella’s comments. He asked Pichai, “Where [do] you think you are in the journey relative to these other players?”
“They’re using someone else’s models,” added Pichai after saying he’d love to do the side-by-side comparison.
“You’re throwing down the gauntlet,” Sorkin responded.
Laughing, Pichai shook his head adding, “I’m just — I have a lot of respect for them and the team.”
Large Language Models are a type of artificial intelligence that can analyze and generate human language, trained by vasts amount of data. While Microsoft does have its own AI models, much of the advanced capabilities in its recent offerings are powered by OpenAI’s LLMs.
The market for chatbots and related AI tools has exploded since OpenAI introduced ChatGPT in late 2022, giving consumers a new way to seek information online outside of traditional search.Shortly after, Microsoft it announced a partnership with OpenAI to incorporate ChatGPT into the Bing search engine.
Google has used its own LLMs for years to power its artificial intelligence and search products. Google latest LLMs is its Gemini series, which powers its conversational AI that competes with OpenAI’s GPT models. The company announced more advanced Gemini products in May.
The latest comments come as tech companies spar amid the escalating AI arms race, particularly between Microsoft and Google.
In October, Microsoft took the unusual step of publicly accusing longtime rival Google of running “shadow campaigns” in Europe, claiming those efforts were designed to discredit the search giant with regulators.
Microsoft did not immediately respond to requests for comment on Pichai’s comments.
The Xreal One Series features the X1 chip which is the company’s first self-designed processor for its glasses.
Xreal
Xreal on Wednesday launched its latest generation of augmented reality (AR) glasses as it looks to fend off competition from the likes of Meta and Snap.
The company, which is backed by Chinese e-commerce giant Alibaba, is hoping to capitalize on the growing interest in AR glasses.
The Xreal One Series features the X1 chip which is the company’s first self-designed processor for its glasses and marks a big step for the product’s capabilities.
Xreal talks up the ability for wearers of its glasses to be able to connect to devices such as a phone, laptop or games console, and see their content on a huge digital screen in front of them. The previous generation of Xreal’s product required a companion device called the Beam for connections to a device, but the latest chip means that the Beam is not required.
“I think that it’s the biggest upgrade in Xreal history and probably the biggest upgrade for the entire consumer AR glasses [sector],” Chi Xu, CEO of Xreal, told CNBC in an interview.
The X1 chip was in the works for three years, Xu said, adding that he sees it as a way to increase the capabilities of the glasses to differentiate from the competition.
“We have to step up to define a chip that is really defining some of the new features for these types of glasses,” Xu said.
Xreal is among the companies that are betting on glasses — rather than large headsets like Apple’s Vision Pro or the Meta Quest — to be the mass-market winners in AR.
“People have started to realize a headset doesn’t make sense, we need to go to lighter form factors to the glasses category,” Xu said. “But the challenge for glasses is can we push the limit to deliver a headset experience on a much smaller form factor?”
The Xreal One and Xreal One Pro start at $499 and $599 respectively.
AR, which refers to a technology that overlays digital content over the real world, has been hyped up over the last few years. However, the market had not exploded like many had predicted. Large headsets have proved too expensive or uncomfortable and firms including Xreal and Meta are focusing on how they can make the experience with glasses more compelling.
There is also still a lack of content and killer use cases for the product, an issue Xu said needs to change before the product category reaches a wider user base. The CEO added that this begins with good hardware.
“We need a platform, we need an ecosystem to improve the experience because we don’t have any content yet. But in order to have the developers getting excited … you need to have good hardware to begin with,” Xu told CNBC.
Xu said the company is expecting to sell 500,000 units of its previous products in 2025, roughly doubling the figure of this year.
Amazon Web Services (AWS) CEO Matt Garman delivers a keynote address during the AWS re:Invent conference in Las Vegas on Dec. 3, 2024.
Noah Berger | Getty Images
In 2022, Amazon introduced the Buy with Prime button, allowing premium subscribers to make purchases using their Amazon account even when shopping on other websites.
Now the company is bringing a similar concept to its cloud-computing business.
At its Reinvent conference in Las Vegas on Wednesday, Amazon Web Services said a new Buy with AWS button will be available for cloud software partners to embed on their sites as a way for customers to pay.
AWS is the leading provider of cloud infrastructure, ahead of Microsoft and Google, reeling in over $100 billion in revenue in the past four quarters. Prominent cloud software vendors like Databricks, Wiz and Workday run their products on top of AWS, as well as other clouds, and will now be able to sell services directly to users with AWS accounts via the new button. The checkout option will allow buyers to take advantage of Amazon discounts.
“The intention here is to increase customer loyalty and partner loyalty and, ultimately, win rates,” Matt Yanchyshyn, AWS’ vice president of marketplace and partner services, told CNBC in an interview.
For software companies, the only requirement is that they need to be selling their products through the AWS Marketplace. Amazon reduced fees to 3% or lower in some cases this year, after Microsoft and Google decreased their rates.
On the consumer side, Amazon has an estimated 180 million Prime subscribers in the U.S. The $139 annual subscription includes speedy shipping as well as two-hour grocery delivery and digital services like Prime Video and Amazon Music.
Retailers that want to take advantage of Prime’s massive customer base can pay a fee to add Buy with Prime to their site, and utilize Amazon’s fulfillment network when purchases are made using the button. Amazon said in September that Buy with Prime orders through merchants’ sites are up more than 45% this year from a year earlier.
Buy with AWS has one key difference in that it’s free for software companies to embed. Because the services are running on top of AWS, the purchases result in more revenue for Amazon.
“Buy with Prime is a separate initiative, but we’re very close to that team and collaborate on technical implementation,” Yanchyshyn said. He added that, while “we definitely sort of trade notes on success,” Buy with AWS is “ultimately a very different use case.”
Yanchyshyn said that Matt Garman, who was tapped to lead AWS earlier this year, is focused on making partners the center of the customer journey.
“It’s not lip service. He means it,” Yanchyshyn said.
Databricks has enjoyed a clean integration with Microsoft’s cloud since Microsoft started selling a service called Azure Databricks in 2018. Setting up Databricks on AWS has been more complicated, said David Meyer, senior vice president of product management at the data analytics software startup.
Buy with AWS should lead to a higher share of revenue coming from Amazon deployments, he said.
“We should really see an acceleration of people that go and use it on AWS, because it’s so easy,” Meyer said. “I would say that this will give AWS the advantage over other clouds, because AWS will be simpler than the other ones, much like historically Azure was simpler for Databricks.”
Workday plans to employ the button on its Adaptive Planning product, stemming from the $1.5 billion acquisition of Adaptive Insights in 2018. The company, which sells finance and human resources software, wants to see if procurement will be faster when buyers use the button and go through the AWS Marketplace.
“Can we get software in the hands of business users faster with this? That’s the theory that were testing with this capability,” said Matthew Brandt, Workday’s senior vice president of global partners.
Brandt said that if the evaluation goes well, Workday could use the button for more products.
“We have buyers who are not as familiar with us who are very familiar with AWS,” he said. “It validates Workday as a potential provider.”
Ed Anderson, a vice president at industry researcher Gartner, said he wouldn’t be surprised to see other cloud providers launch buy buttons for third-party websites.