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Royal Mail has been fined £10.5m for missing postal delivery targets.

Regulator Ofcom said 74.7% of first class mail and 92.7% of second class was delivered on time in 2023/24.

The targets were 93% and 98.5%.

It is the second time Ofcom has fined Royal Mail since the pandemic and it “needs to do much better”, the regulator said

The company blamed a “challenging financial position” for its poor performance, Ofcom said in a statement.

There were also “delays to the ballot on a deal that followed the previous year’s industrial action”.

But Ofcom said it did “not consider either of these to be justifiable reasons for Royal Mail’s failure to provide the levels of service expected of it”, adding that the company had “breached its obligations”.

Royal Mail also took “insufficient and ineffective steps to try and prevent this failure”, with millions of customers likely to have been affected, the regulator said.

It went on: “Ultimately, it is for the company to manage its financial position, taking account of its obligations.”

The fine will be passed “in full” to the “public purse”.

Ofcom has been “pressing Royal Mail regularly” on plans to turn things around.

“While there has been some progress, its overall performance in 2023/24 was only marginally better than its reported performance in 2022/23, and it needs to do much better,” said the regulator.

“At a minimum we expect to see a clear, credible and publicly-communicated plan setting out how Royal Mail will get back on track through meaningful, sustainable and continuous improvements for customers.

“Having failed to hit its targets in 2022/23, Royal Mail did not set out a clear improvement plan for 2023/24.”

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Ian Strawhorne, Ofcom’s director of enforcement, said: “Royal Mail’s poor service is now eroding public trust in one of the UK’s oldest institutions.”

Royal Mail had “provided an improvement plan” and there were “some signs of progress”.

But he said the company “must go further and faster to deliver the service that people expect”.

A high quality service is “extremely important to us”, a Royal Mail spokesperson said, adding that changes are being made.

They said, however, that its one-price-goes-anywhere obligation needs “urgent reform”.

Royal Mail is required to deliver letters six days a week and parcels on five days, but that is under review.

Royal Mail said: “Between the last two quarters of 2023/24 (excluding Christmas), first class quality improved by 7.8% and second class by 3.4%.

“We remain fully focused on, and committed to, continuous improvement throughout 2024/25, underpinned by an affordable and sustainable level of investment.”

It also said it was “committed to a quality action plan for 2024/25”.

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Rent prices reach record high in England

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Rent prices reach record high in England

English rent prices have reached another record high, growing by close to 10% in the past year, official figures show.

The typical private rental price in England rose 9.3% in the year up to November, costing £116 more than 12 months earlier, according to the Office for National Statistics (ONS).

English renters paid an average of £1,362 last month – a steep increase from the 8.8% hike seen a month earlier.

UK rent rises were not far behind, growing 9.1% across the year, just below the record-high annual rise of 9.2% in March.

Money blog: Big shoe retailer blames budget for closures

Londoners saw the biggest rent raises. In the capital, rent bills were up 11.6%, bypassing the previous record high.

Cheaper housing could be found in Scotland and Wales during the period. Their mean monthly rents were £980, up 6.5% and £772, 8.0% higher respectively.

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What is Labour’s Renters Rights Bill?

Data for Northern Ireland is only available up to September, during which period rents rose 9%.

Analysis by Sky News found most people in the UK were renters and mortgage holders were in the minority.

Rent increasing disproportionately

Rent increases far surpass house price rises, mortgage rates and the overall rate of inflation.

People remortgaging at the end of November could secure a typical five-year fixed deal for 5.28% or a two-year fixed deal for 5.52%.

Meanwhile, the consumer price index measure of inflation stood at 2.6%.

Also published on Wednesday were average house prices, which were far below rent increases.

Average UK house prices rose 3.4% in the year to October 2024. In England, house prices are up 3%, in Wales 4% and in Scotland 5.5%, the ONS said.

Why are prices rising?

The increase comes due to there being more renters than rental properties available, the National Residential Landlords Association (NRLA) said.

“The biggest pressure on rents remains a chronic shortage of housing to meet demand,” NLRA’s policy director Chris Norris said.

“According to Savills up to one million new homes to rent will be needed by 2031 to meet growing demand. Despite this, government data shows that one in three landlords are now planning to sell properties they rent out over the next two years.”

London Renters Union has been contacted for comment.

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Spending calculator: Which prices are rising and falling fastest?

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Spending calculator: Which prices are rising and falling fastest?

Inflation has risen for the second month in a row to 2.6% in November.

Today’s percentage is above the Bank of England’s 2% target and marks an increase from October, when inflation climbed to 2.3% after three months of decline.

This is due to the higher cost of clothing, petrol and diesel, compared to last year, the ONS said.

But how does all of this affect the cost of groceries, clothing and leisure activities? Use our calculator to find out.

Which prices are increasing fastest?

Olive oil was the item with the largest price increase, with prices for 500ml to one litre rising from £7.22 to £9.21, an increase of 28%.

Olive oil has consistently had high price increases and experts have put that price rise down primarily to poor olive yields due to last year’s heatwaves in southern Europe.

However, they expect a significantly better harvest in the 2024-25 season, thanks to significant rainfall in Spain. The harvest could be double the size of last year’s, which may lead to lower prices in the coming months.

With Christmas fast approaching, many festive staples are seeing price increases, with carrots and potatoes up by nearly a fifth. On the drinks front, a 70cl bottle of cream liqueur has risen by 4%, but there’s good news for Champagne lovers with a bottle now costing 0.5% less.

Food and drink products are responsible for seven of the 10 biggest increases since last year.

Of non-food items, hair gel increased the most, by a fifth from £3.33 to £4.11.

Top five price rises:

• Olive oil (500ml-1litre): up 28%, £7.22 to £9.21
• Iceberg lettuce (each): up 24%, 80p to 99p
• Hair gel (150-200ml): up 23%, £3.33 to £4.11
• Hand rolling tobacco pack (30g): up 22%, £20.46 to £24.97
• Plums (per kg): up 20%, £2.91 to £3.48

Overall, 50 of the 156 types of food and drink tracked by the ONS have actually become cheaper since last year.

Crumpet lovers have reason to celebrate-prices for a pack of 6-9 crumpets have dropped by 8%, along with some dairy-free spread to top them with.

Overall, 142 out of the 444 products in our database are cheaper than they were 12 months ago.

Top food price decreases:

• Pulses (390-420g): down 12%, 76p to 67p
• Frozen prawns (per kg): down 9%, £18.87 to £17.20
• Canned tomatoes (390-400g): down 8%, 72p to 66p
• Dairy free spread/margarine (450-500g): down 8%, £2.17 to £1.99
• Crumpets (pack of 6-9): down 8%, £1.00 to 92p

Of non-supermarket items, kerosene has been the biggest price faller – by a more than a fifth.

What is the effect of long-term inflation?

The price changes described above compare the cost of items to where they were a year ago.

However, inflation has now been at high levels for an extended period of time.

The war in Ukraine, COVID, Brexit, and other supply chain pressures have all contributed to spiralling costs in recent years.

Inflation reached a 40-year high of 11.1% in October 2022.

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While the headline inflation figure has come down markedly, any amount of inflation means that prices are still rising, and building on already inflated costs.

We’ve compared the costs of shopping items with what they were three years ago to see what the cumulative impact of inflation has been.

The biggest price rise for groceries over that time has been for olive oil (500ml to one litre), which has increased nearly two-and-a-half times (146%), from £3.74 to £9.21 in the past three years.

Iceberg lettuce is up by four-fifths, with one costing 99p now compared with 54p in October 2021.

Use our calculator to see how much prices in your shopping basket have risen in total since three years ago.

Who is worst affected?

Richard Lim, chief executive of Retail Economics, says: “It’s the least affluent households that are going to see much higher rates of inflation as they spend more of their income on food and energy.”

We’ll continue to update our spending calculator over the coming months so you can see how you’ll be affected.

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Methodology

The ONS collects these prices by visiting thousands of shops across the country and noting down the prices of specific items. There are upwards of 100,000 prices published every month, from more than 600 products.

The items that form the “official shopping basket” change each year to reflect how the purchasing habits of the population have changed. For example in March 2021, after a year of the pandemic, hand gel, loungewear bottoms and dumbbells were added, while canteen-bought sandwiches were among the items removed.

Where there aren’t the exact equivalent items available at a survey shop, ONS officials pick the best alternative and note that they’ve done this so it’s weighted correctly when the averages are worked out.

Shops are weighted as well, so the price in a major chain supermarket will have a greater impact on the average than an independent corner shop.

We will be updating these figures each month while the cost of living crisis continues.

During the pandemic, more of the survey was carried out over the phone and work is ongoing to digitise the system to be able to take in more price points by getting data from supermarket receipts, rather than making personal visits.


Data journalists: Daniel Dunford, Amy Borrett, Ben van der Merwe, Joely Santa Cruz and Saywah Mahmood
Interactive: Ganesh Rao
Design: Phoebe Rowe, Brian Gillingham


The Data and Forensics team is a multi-skilled unit dedicated to providing transparent journalism from Sky News. We gather, analyse and visualise data to tell data-driven stories. We combine traditional reporting skills with advanced analysis of satellite images, social media and other open-source information. Through multimedia storytelling, we aim to better explain the world while also showing how our journalism is done.

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Inflation rises for second month in a row

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Inflation rises for second month in a row

Inflation has risen for the second month in a row, according to official figures.

The overall rate of price rises – as measured by the consumer price index (CPI) – grew by 2.6% in November, a significant rise.

It’s a further move away from the Bank of England‘s target 2% inflation rate after the rate ticked up to 2.3% in October, the first increase in three months.

 

This is due to the higher cost of clothing, petrol and diesel, compared to last year, the ONS said.

Costlier tobacco products elevated through higher tobacco duty announced in the October budget also contributed.

Acting to slow price rises were plane tickets, which had the largest drop in the month since records began.

While the main measure of inflation, CPI, was as economists expected, other measures were lower than forecast.

A look behind the headline figure

Another important measure of inflation watched by the rate-setters at the Bank is core inflation, which measures price rises but excludes food and energy costs as they’re liable to sharply fall or rise.

Core inflation rose to 3.5%, less than the 3.6% anticipated by economists polled by Reuters.

Similarly, services inflation, which is impacted by rising wages, remained at 5% despite a forecast rise.

While the 2.6% figure was expected by economists, it is above the 2.4% rate the Bank had predicted.

What does it mean for interest rates?

Borrowing costs were already deemed unlikely to be changed by the Bank at their next meeting on Thursday.

But the likelihood of a February interest rate cut is now higher. Traders are pricing in a 53% chance of a drop at the Bank’s Monetary Policy Committee meeting after next.

Before this morning’s inflation announcement that was a 48% chance.

In response to the data Chancellor Rachel Reeves said: “Today’s figures are a reminder that for too long the economy has not worked for working people”.

“At the budget we protected [working people’s] payslips with no rise in their national insurance, income tax or VAT, boosted the national living wage by £1,400 and froze fuel duty.

“Since we arrived real wages have grown at their fastest in three years. That’s an extra £20 a week after inflation. But I know there is more to do.”

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