Amazon Prime and UPS trucks are seen on a building in Washington DC, United States on July 12, 2024.
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Shares of United Parcel Service plunged more than 17% Thursday after the company issued weak revenue guidance for the year and said it planned to cut deliveries for Amazon, its largest customer, by more than half.
The shipping giant said in its fourth-quarter earnings report that it “reached an agreement in principle with its largest customer to lower its volume by more than 50% by the second half of 2026.”
At the same time, UPS said it’s reconfiguring its U.S. network and launching multi-year efficiency initiatives that it expects will result in savings of approximately $1 billion.
UPS CEO Carol Tome said on a call with investors that Amazon is UPS’ largest customer, but it’s not the company’s most profitable customer. “Its margin is very dilutive to the U.S. domestic business,” she added.
“We are making business and operational changes that, along with the foundational changes we’ve already made, will put us further down the path to become a more profitable, agile and differentiated UPS that is growing in the best parts of the market,” Tome said in a statement.
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Amazon spokesperson Kelly Nantel told CNBC in a statement that UPS had requested a reduction in volume “due to their operational needs.”
“We certainly respect their decision,” Nantel said in a statement. “We’ll continue to partner with them and many other carriers to serve our customers.”
Amazon said before the UPS announcement that it had offered to increase UPS’ volumes.
UPS forecast 2025 revenue of $89 billion, down from revenue of $91.1 billion in 2024. That’s well below consensus estimates for 2025 revenue of $94.88 billion, according to analysts polled by LSEG.
For the fourth quarter, UPS missed on revenue, reporting $25.30 billion versus $25.42 billion analysts anticipated in a survey by LSEG.
Amazon has long relied on a mix of major carriers for deliveries, including UPS, FedEx and the U.S. Postal Service. But it has decreased the number of packages sent through UPS and other carriers in recent years as it looks to have more control over deliveries.
Amazon has rapidly built up its own logistics empire since a 2013 holiday fiasco left its packages stranded in the hands of outside carriers. The company now oversees thousands of last-mile delivery companies that deliver packages exclusively for Amazon, as well as a budding in-house network of planes, trucks and ships. By some estimates, Amazon’s in-house logistics operations have grown to rivalor exceed the size of major carriers.
UPS has, for its part, taken more aggressive cost-control measures, including catering to more profitable delivery customers. In recent quarters, UPS has benefited from an influx of volume from bargain retailers Temu and Shein, which have rapidly gained popularity in the U.S.
According to documents posted to NHTSA’s website on Thursday, the agency’s Office of Defects Investigation had “identified numerous incident reports” from Tesla concerning crashes that had “occurred several months or more before the dates of the reports” to the agency.
The delayed reports were likely “due to an issue with Tesla’s data collection, which, according to Tesla, has now been fixed,” according to NHTSA’s explanation for the probe.
Automakers must report on collisions that occurred on publicly accessible roads in the U.S. that involved the use of either partially or fully automated driving systems in their cars within five days of the companies becoming aware of any crash.
The agency will now conduct an “audit query” to figure out if Tesla is in compliance with its reporting requirements, and to “evaluate the cause of the potential delays in reporting, the scope of any such delays, and the mitigations that Tesla has developed to address them.”
NHTSA will also investigate whether Tesla neglected to report any prior relevant collisions, and whether its reports submitted to the safety regulator “include all of the required and available data.”
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Tesla stock was little changed Thursday.
The company sells electric vehicles equipped with a standard Autopilot system, or premium Full Self-Driving Supervised option, which is also known as FSD, in the U.S. Both require a driver at the wheel ready to steer or brake at any time.
A site that tracks Tesla-involved collisions drawing on news reports, police records and federal data, TeslaDeaths.com, has found at least 59 fatalities resulting from crashes where Tesla Autopilot or FSD were a factor.
The new NHTSA probe comes as Musk, Tesla’s CEO, is trying to persuade investors that the company can become a global leader in autonomous vehicles, and that its self-driving systems are safe enough to operate fleets of robotaxis on public roads in the U.S.
A manned Tesla Robotaxi service launched in Austin, Texas in June, and the company is running another manned car service in the San Francisco Bay Area in California. Riders can book trips via the company’s Tesla Robotaxi app.
Tesla has not begun driverless ride-hailing operations that would make it directly comparable to Alphabet-owned Waymo, or Baidu’s Apollo Go and other autonomous vehicle competitors yet.
The company is facing a sales and profit decline, due, in part, to a consumer backlash against Musk’s incendiary political rhetoric, his work to re-elect President Donald Trump, and his work leading the Department of Government Efficiency to slash federal spending and its workforce.
Still, many Wall Street analysts and shareholders remain optimistic about Musk’s vision.
“We think it is a positive that Tesla has begun robotaxi operations which puts it on the path to addressing a large market (we estimate that the US robotaxi market will be $7 bn in 2030 as discussed in our recent AV deep dive report),” Goldman Sachs autos industry analysts wrote in a note Wednesday.
Musk and Tesla have not given investors a sense of what they expect in terms of Robotaxi-related revenue or the technical performance of vehicles in its rideshare fleet, so a “debate on the pace of robotaxi growth will continue,” the research note said.
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Apple is taking a cue from some of its competitors.
The technology giant’s Apple TV+ monthly subscription is now $12.99, starting Thursday in the U.S. and other countries.
Apple said the new price will hit current subscribers 30 days after their next renewal date. The annual subscription price will not change.
For new subscribers, the $12.99 monthly price begins after a seven-day trial period.
The change marks Apple’s first price hike for its streaming service since 2023. At the time, Apple lifted its monthly price to about $9.99 from $6.99. The company raised the price in 2022 from $4.99.
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Apple TV+ is one of the company’s most popular services, but Apple does not release viewership numbers. A report from The Information earlier this year said the streaming service is losing more than $1 billion annually as subscriptions rocketed toward 45 million, citing people familiar with the matter.
Apple isn’t the only streaming company hiking prices this year to either fund new content or reap returns on their investments. Earlier this year, both Netflix and NBCUniversal’s Peacock boosted prices. Music streaming platform Spotify also raised prices in multiple markets.
Earlier this year, Apple introduced its streaming service to Android phones in a move that could open the company to more people worldwide.
The company is fresh off the release of its highest-grossing theatrical film, “F1: The Movie.”
Disclosure: Comcast owns NBCUniversal, the parent company of CNBC.
President Donald Trump‘s dealings with Intel and Nvidia amount to a “scattershot method of crony capitalism,” Walter Isaacson said Thursday.
“That state capitalism often evolves into crony capitalism, where you have favored companies and industries that pay tribute to the leader, and that is a recipe for not only disaster, but just sort of a corrupt sense of messiness,” he told CNBC’s “Squawk Box.”
The Tulane University professor, widely known for his recent Elon Musk biography, argued that this method won’t succeed in reviving American manufacturing.
Isaacson’s comments come as the Trump administration wades further into influencing the way companies operate in the U.S.
The White House is pushing for a stake in embattled chipmaker Intel after Trump called CEO Lip-Bu Tan “highly CONFLICTED” and said he should resign.
Earlier this month, both Nvidia and Advanced Micro Devices agreed to pay 15% of their China revenues to the U.S. government for export licenses to sell certain chips there.
Isaacson said he’s always been “dubious” of public-private partnerships. He highlighted Trump’s push for Coca-Cola to use cane sugar in its namesake soda as another example of “crony capitalism.”