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A newlywed couple say they have been locked out of their bank accounts while on their honeymoon as Barclays suffered a major IT glitch.

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People were unable to access money overnight after the issue struck on what was payday for many British workers.

Hundreds of customers reportedly claim they are experiencing interrupted services and missing funds, with some alleging they have had no access to their cash for nearly 24 hours.

David Marsh and his wife, from Cumbria, told Sky News they’ve been experiencing problems accessing their money while on holiday in Australia to celebrate their marriage.

“I’m unable to receive money for my honeymoon into my current account or use my current account to clear my credit card before departing,” he said.

“My message to Barclays is: I’ve been a current account holder with Barclays since 1986. The day I return to the UK, I will be moving my current account to another provider and leaving them.”

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A closed Barclays branch in Swindon following the IT issues on 1 February 2025
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A closed Barclays branch in Swindon following the IT issues

A sign at a Barclays branch in Swindon on 1 February 2025
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A sign at the Barclays branch in Swindon advising customers

What has Barclays said?

Barclays has apologised to customers, saying the company is facing ongoing technical issues.

It warned that some people may see an outdated balance, and payments made or received may not show.

“We will ensure that no customer is left out of pocket,” the bank said in a statement on Saturday.

Mum ‘unable to buy milk’

A mother claimed she was unable to buy milk for her baby due to the IT glitch.

“My four-month-old is out of milk powder and screaming for a feed and I still haven’t been paid,” she said.

She added: “I’ve been in tears for hours.”

A Barclays branch in London. File Pic: AP
Image:
A Barclays branch in London. File pic: AP

‘Money never arrived in my account’

Karen Bannister, 52, from Wakefield, West Yorkshire, told Sky News: “I had transferred all my money into Barclays to cover paying for gas, electric, rent, petrol, food etc. The money never arrived in my Barclays account.

She added: “My card got declined at the supermarket which was completely embarrassing and by 9pm I was without heating because my gas had run out.”

“Yesterday was awful. Barclays need to pay compensation to those affected. People were without salary and some couldn’t pay their tax before the deadline.

“Following this, I’m leaving Barclays – and I’ve been a customer for 40 years.”

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Frustrated customers have also been reaching out to Barclays support via social media.

“Due to you Barclays I’m left without money had a food shop due for delivery this morning which now will get cancelled, leave my four kids with no food it’s a joke as (it is) my money,” one X user claimed.

Another added: “How can I eat and keep warm if I can’t get to my funds?”

A third person claimed: “Well I’ve just had to put all my shopping back in Tesco never been so embarrassed in my life .. as can’t access my own money.”

The Down Detector tracker has shown more than 1,600 reports of outages for Barclays banking services since Friday.

In its statement on Saturday, Barclays said: “We’re incredibly sorry for the ongoing technical issues that are impacting our customers’ accounts.

“Some may see an outdated balance, and payments made or received may not show.

“We’re working hard to fix this issue, and customers should not try to make the payment again.”

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Trump reveals Rupert and Lachlan Murdoch could be involved in TikTok deal

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Trump reveals Rupert and Lachlan Murdoch could be involved in TikTok deal

Donald Trump has revealed that media mogul Rupert Murdoch and his son Lachlan could be part of a deal in which TikTok in the United States will come under American control.

The US president also namedropped Michael Dell, the founder and CEO of Dell Technologies, as a possible participant in the deal during an interview with Fox News, which is owned by the Murdochs.

“I think they’re going to be in the group. A couple of others. Really great people, very prominent people,” Mr Trump said. “And they’re also American patriots, you know, they love this country. I think they’re going to do a really good job.”

Mr Trump said that Larry Ellison, founder and CEO of software firm Oracle, was part of the same group. His involvement in the potential TikTok deal had previously been revealed.

President Donald Trump speaking to reporters outside the White House. Pic: AP/Mark Schiefelbein
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President Donald Trump speaking to reporters outside the White House. Pic: AP/Mark Schiefelbein

White House press secretary Karoline Leavitt said on Saturday that Oracle would be responsible for the app’s data and security, with Americans set to control six of the seven seats for a planned TikTok board.

This comes after Mr Trump said he and China’s Xi Jinping held a “very productive call” on Friday, discussing the final approval for the TikTok deal, much of which is still unknown.

Once confirmed, the deal should stop TikTok from being banned in the US after lawmakers decided it posed a security risk to citizens’ data.

More on Tiktok

Officials warned that the algorithm TikTok uses is vulnerable to manipulation by Chinese authorities, who can use it to push specific content on the social media platform in a way that is difficult to detect.

Congress had ordered the app shut down for American users by January 2025 if its Chinese owner ByteDance didn’t sell its assets in the country – but the ban has been delayed four times by President Trump.

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Mr Trump said on Sunday that he might be “a little prejudiced” about TikTok, after telling reporters on Friday: “I wasn’t a fan of TikTok and then I got to use it and then I became a fan and it helped me win an election in a landslide.”

After the call with Mr Xi, Mr Trump said in a Truth Social post: “We made progress on many very important issues, including Trade, Fentanyl, the need to bring the War between Russia and Ukraine to an end, and the approval of the TikTok Deal.”

Mr Trump later told reporters at the White House that Xi had approved the deal, but said it still needed to be signed.

Representatives for the Murdochs, Mr Dell and Mr Ellison have not yet commented on a potential TikTok deal.

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Gatwick second runway given green light by government

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Gatwick second runway given green light by government

Gatwick’s second runway has been given the go-ahead by the government.

The northern runway already exists parallel to Gatwick‘s main one, but cannot be used at the same time, as it is too close.

It is currently limited to being a taxiway and is only used for take-offs and landings if the main one has to shut.

The £2.2bn expansion project will see it move 12 metres north so both can operate simultaneously, facilitating 100,000 extra flights a year, 14,000 jobs, and £1bn a year for the economy.

It would also mean the airport could process 75 million passengers a year by the late 2030s.

Gatwick is already the second busiest airport in the UK, and the busiest single runway airport in Europe.

No public money is being used for the expansion plan, which airport bosses say could see the new runway operational by 2029.

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The expansion was initially rejected by the Planning Inspectorate over concerns about its provisions for noise prevention and public transport connections.

Campaigners also argued the additional air traffic will be catastrophic for the environment and the local community.

A revised plan was published by the planning authority earlier this year, which it said could be approved by the government if all conditions were met.

The government says it is now satisfied this is the case, with additions made including Gatwick being able to set its own target for passengers who travel to the airport by public transport – instead of a statutory one.

Nearby residents affected by noise will also be able to charge the airport for the cost of triple-glazed windows.

And people who live directly under the flight path who choose to sell their homes could have their stamp duty and estate agent fees paid for up to 1% of the purchase price.

CAGNE, an aviation and environmental group in Sussex, Surrey, and Kent, says it still has concerns about noise, housing provision, and wastewaster treatment.

The group says it will lodge a judicial review, which will be funded by local residents and environmental organisations.

‘Disaster for the climate crisis’

Green Party leader Zack Polanski criticised the second runway decision, posting on X: “Aviation expansion is a disaster for the climate crisis.

“Anyone who’s been paying any attention to this shambles of a Labour Govenrment (sic) knows they don’t care about people in poverty, don’t care about nature nor for the planet. Just big business & their own interests.”

Friends of the Earth claimed the economic case for the airport expansion has been “massively overstated”.

Head of campaigns Rosie Downes warned: “If we’re to meet our legally-binding climate targets, today’s decision also makes it much harder for the government to approve expansion at Heathrow.”

Shadow transport secretary Richard Holden welcomed the decision but said it “should have been made months ago”, claiming Labour have “dithered and delayed at every turn”.

“Now that Gatwick’s second runway has been approved, it’s crucial Labour ensures this infrastructure helps drive the economic growth our country needs,” he said.

A government source told Sky News the second runway is a “no-brainer for growth”.

“The transport secretary has cleared Gatwick expansion for take-off,” they said. “It is possible that planes could be taking off from a new full runway at Gatwick before the next general election.

“Any airport expansion must be delivered in line with our legally binding climate change commitments and meet strict environmental requirements.”

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TalkTalk Group picks bankers to spearhead break-up

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TalkTalk Group picks bankers to spearhead break-up

TalkTalk Group has picked advisers to spearhead a break-up that will lead to the sale of one of Britain’s biggest broadband providers.

Sky News has learnt that PJT Partners, the investment bank, is being lined up to handle a strategic review aimed at assessing the optimal timing for a disposal of TalkTalk’s remaining businesses.

PJT’s appointment is expected to be finalised shortly, City sources said this weekend.

Founded by Sir Charles Dunstone, the entrepreneur who also helped establish The Carphone Warehouse, TalkTalk has 3.2 million residential broadband customers across the UK.

That scale makes it one of the largest broadband suppliers in the country, and means that Ofcom, the telecoms industry regulator, will maintain a close eye on the company’s plans.

The break-up is expected to take some time to complete, and will involve the separate sales of TalkTalk’s consumer operations, and PlatformX, its wholesale and network division.

Within the latter unit, TalkTalk’s ethernet subsidiary could also be sold on a standalone basis, according to insiders.

More on Talktalk

TalkTalk, which has been grappling with a heavily indebted balance sheet for some time, secured a significant boost during the summer when it agreed a £120m capital injection.

The bulk of those funds came from Ares Management, an existing lender to and shareholder in the company.

That new funding followed a £1.2bn refinancing completed late last year, but which failed to prevent bondholders pushing for further moves to strengthen its balance sheet.

Over the last year, TalkTalk has slashed hundreds of jobs in an attempt to exert a tighter grip on costs.

It also raised £50m from two disposals in March and June, comprising the sale of non-core customers to Utility Warehouse.

In addition, there was also an in-principle agreement to defer cash interest payments and to capitalise those worth approximately £60m.

The company’s business arm is separately owned by TalkTalk’s shareholders, following a deal struck in 2023.

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TalkTalk was taken private from the London Stock Exchange in a £1.1bn deal led by sister companies Toscafund and Penta Capital.

Sir Charles, the group’s executive chairman, is also a shareholder.

The company is now run by chief executive James Smith.

The identity of suitors for TalkTalk’s remaining operations was unclear this weekend, although a number of other telecoms companies are expected to look at the consumer business.

Britain’s altnet sector, which comprises dozens of broadband infrastructure groups, has been struggling financially because of soaring costs and low customer take-up.

On Saturday, a TalkTalk spokesman declined to comment.

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