A former Harrods employee has claimed Mohamed al Fayed and his brother, Salah, both assaulted her while she worked for the department store in the 1990s.
Speaking on camera about her story for the first time, Rachael Louw told Sky News she was subjected to invasive sexual health tests, surveillance and inappropriate touching while working for the al Fayeds.
During her three years at Harrods Rachael was propositioned by Salah al Fayed, who one night climbed into bed with her while she was working as his personal assistant on his yacht in Monaco. Upon her return to the Harrods store in London, the chairman, Mohamed, also preyed on her.
“There were things that happened there that I didn’t realise were a part of trafficking: Isolation, phone bugging, no time on your own, exposure to these sexually charged situations – almost like to acclimatise you, to groom you into thinking that this is normal,” she said.
Ms Louw was in her early 20s when she moved from university to London in 1993 to work on the shop floor at Harrods. In what has now become a familiar tale among victims who have come forward, she was spotted by the chairman and soon promoted to be his brother’s personal assistant.
Image: Rachael Louw was in her 20s when she worked for Harrods
At the time, she was excited. “You’re entering this whole new lifestyle that is shiny and new and exciting, and I was like, okay, I’m ready for this. This is the next stage for me,” she said.
However, there were early signs that something was not right.
Before taking the job Rachael was subjected to a compulsory sexual health check, conducted by Dr Ann Coxon on Harley Street. In a letter to the chairman’s office, the doctor went into detail about Rachael’s sexual history, her use of contraception, and her body shape, as well as her levels of personal hygiene.
Rachael had no idea her results had been sent to her employer, Mohamed al Fayed. She believes she was trafficked to Monaco for sexual exploitation, and this was the first stage of the process.
Image: Mohamed al Fayed (left) with his brother Salah al Fayed (right) in the stands at a Fulham match in 2007. Pic: PA
She was not alone. Over the past four months, hundreds of women have come forward to detail their experiences of sexual assault and rape at the hands of Mohamed al Fayed.
Lawyers representing the victims have described the abuse, which took place in the 1990s and 2000s, as a gross example of corporate sexual exploitation.
Both Salah and Mohamed have died, so cannot be held to account in the criminal courts.
Image: Then Harrods chairman Mohamed al Fayed unveiling a memorial to his son Dodi and Diana, Princess of Wales, in September 2005. Pic: Reuters
‘I was disgusted and didn’t want to be there’
After the results of her health check were sent through, Rachael was asked to accompany Salah al Fayed on his yacht in Monaco. During that time, her employer became more and more suggestive.
One night, he invited her to another boat where they dined with an older man and two young women.
“He said: did I notice how friendly the girls had been with me? And I said: ‘Yeah, they were really nice’. He said: ‘Well, did you realise they wanted to sleep with you?'”
Rachael added: “Salah said there was an expectation that this evening would become something that involved all of us,” and that “the idea had been to have group sex”.
“I was shocked and disgusted and didn’t want to be there.”
Image: Mohamed al Fayed and his brother Salah in 2006. Pic: Shutterstock
It didn’t end there. One night she was invited to sleep in one of the more comfortable cabins on the boat, which had double beds.
“I had been asleep for a few hours and I felt a movement on the bed… I woke up with a panic of, first, where was I? And then who was this? And I remember saying something like, ‘What are you doing?’ And Salah said, ‘I’m lonely’… I just went ramrod still and he just carried on sleeping there.
“He went to sleep and I lay there the whole night and I didn’t sleep, thinking if I moved, if I turned over, if I did any body movement whatsoever, he would misinterpret that as me giving him an indication that it was okay to touch me.”
“It was probably one of the longest nights of my life,” she added. “And I remember in the morning, aching because I’d been so tense the whole night.”
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2:41
From November: Claims of abuse by Al Fayed’s brother emerge
‘The more I resisted, the more upset he became’
Rachael said she eventually left Monaco after a month of repeated sexual advances. She booked a ticket to London and went back to the shop floor at Harrods. She thought she was safer away from Salah al Fayed but it was during this time that Mohamed assaulted her.
Rachael was asked to visit the chairman at his flat in Park Lane to secure some paperwork she needed to take a sabbatical to Australia.
“I went after my shift. We had dinner. I was not expecting there to be dinner. We had a drink.
“Then Mohamed was showing me around his apartment… then we get to his bedroom. And he’s motioning to the view and I’ve got my back turned to him and he said to me: ‘Let’s talk about your future’.
“I was half expecting him to pull out this paperwork. I turned around and he said: ‘Come sit next to me. Let’s discuss your future’.”
Image: Ms Louw speaking to Sky News about her allegations of abuse
Rachael said Mohamed al Fayed tried to persuade her to stay that day, and not go to Australia. “I will look after you. I will get you an apartment in London. It’s very expensive. I understand these things. If you treat me right, if you’re nice to me, I can make things happen for you’.”
She added: “I was sitting down next to him, and he put his arm around me and his hand started going further up my skirt, higher and higher. And all I could think was that I somehow have to extricate myself from this situation because I needed my paperwork.
“My tickets were booked. It was really expensive… and how do I get out of this situation without offending him?
“All I can remember saying is: ‘My mum didn’t teach me to mix business with pleasure. This isn’t right’.”
“He kept with the verbal coercion, over and over and over, and his arms [were] still around me. This must have gone on for at least 20 minutes.
“The more I resisted, the more upset he became. I ended up pulling away from him. I have no memory of leaving his apartment.”
After the encounter, Rachael left to take her sabbatical in Australia. When she returned, she quit her role at Harrods.
Still a chance of criminal charges
Victim-survivors like Rachael are asking why serious action wasn’t taken by the police to arrest Mohamed, Salah and their alleged enablers over the decades as complaints were made.
The Met has now widened its investigation to look at associates who may have assisted and facilitated the abuse – meaning criminal charges could still be on the cards even though the direct perpetrators have died.
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2:48
From November: Police widen Al Fayed investigation
Harrods, which is now owned by the Qatari sovereign wealth fund, has established an internal review and set up a compensation fund, which it says is in the process of settling with around 250 women.
In a statement to Sky News, the company said: “Harrods supports the bravery of all women in coming forward. Their claims point to the breadth of abuse by Mohamed Fayed and again raise serious allegations against his brother, Salah Fayed. The picture that has emerged suggests that this pattern of abusive behaviour took place wherever they operated.
“We continue to encourage all survivors to make their claims to the Harrods scheme, where they can apply for compensation… We also hope that they are looking at every avenue open to them in their pursuit of justice, whether that be the police or the Fayed family and estate.”
The company added: “Any claims in relation to the behaviour of current staff involved in any of the allegations either directly or indirectly during the time of Fayed’s ownership, will be investigated.”
The Appeal Court judge who ruled in favour of Home Secretary Yvette Cooper in the Epping migrant hotel case is a long-standing Labour supporter.
Lord Justice David Bean, 71, is a former treasurer of the Society of Labour Lawyers and chaired the left-leaning Fabian Society, which is affiliated to the Labour Party, in 1989 and 1990.
He was also – with Sir Tony Blair’s barrister wife Cherie – a founder member in 2000 of the left-wing Matrix Chambers, whose members include the current attorney general, Lord Hermer.
Image: The Bell Hotel in Epping, Essex, is at the centre of a legal battle. Pic: PA
On its website, the Society of Labour Lawyers describes itself as “a thinktank and affiliated socialist society which provides legal and policy advice to the Labour Party”.
Founded in 1948 by a future Labour lord chancellor Gerald Gardiner, it declares: “Our objectives are to contribute legal expertise to the Labour Party and uphold the principles of justice, liberty, equality, and the rule of law in the UK and around the world.
“We advise Labour MPs and the House of Lords; develop and scrutinise policy and legislation; contribute to debate within the Labour movement by hosting events and discussions; and mentor future members of the legal profession.
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“We are open to Labour Party members who are also practising or retired lawyers, law students or graduates, academics, and members of the judiciary.”
The Fabian Society describes itself as “a democratically governed socialist society, a Labour affiliate and one of the party’s original founders”.
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5:00
Inside the asylum hotel protests
Sir Stephen Eyre, the High Court judge who ruled in favour of Epping Forest Council earlier this month, was a Conservative parliamentary candidate four times.
His most high-profile bid to become an MP came in the 2004 Birmingham Hodge Hill by-election, won by current Labour MP and former minister Liam Byrne.
Image: Sir Stephen Eyre. Pic: Judicial Appointments Commission/Ministry of Justice
Appointed a High Court judge by then Lord Chancellor Dominic Raab in 2021, Sir Stephen was a Tory candidate while working as a barrister.
His first attempt came in 1987, when he stood in Hodge Hill in that year’s general election, coming second behind Labour’s Terry Davis.
Then in 1992, the year of Sir John Major’s 21-seat election victory, he stood for the Northern Ireland Conservatives in the unionist stronghold of Strangford.
Mr Eyre, as he then was, came fourth behind the official Unionists’ John Taylor, with current Democratic Unionist MP for Antrim East Sammy Wilson in second place.
In 2001, he stood in Stourbridge, where he again came second, this time to Labour’s Debra Shipley, when he cut her majority from nearly 6,000 to under 4,000.
And in the 2004 by-election, he came a distant third as Mr Byrne scraped in by just 460 votes ahead of the Liberal Democrats, who benefited from an Iraq war backlash.
“It’s an invasion,” Dinah Bentley tells me, standing next to a cardboard cut-out of Nigel Farage.
The 78-year-old retired teacher says she “doesn’t laud” the Reform MP, whose grinning likeness is a permanent fixture in her West Yorkshire conservatory, but he “says what I believe”.
“Everybody talks about migration, but our country’s ruined,” Dinah adds. “They’ve ruined it.”
The “they” in her mind? People who have crossed into the UK on small boats.
We have seen asylum hotel protests intensify over the summer and wanted to speak to the people who’ve joined them.
Over the coming weeks, we’ll speak with counter-protesters too, but today, we meet Dinah, a grandmother of two who has joined those calling on asylum hotels to close.
Image: Dinah says she fears for her granddaughters’ safety
She was, like many of the protesters we met, initially sceptical to speak to a journalist.
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Dinah says she “doesn’t watch mainstream news” because of “media lies” over Brexit.
Instead, she says she gets her news from social media.
It was on social media that Dinah learnt about a protest being organised outside a hotel in Wakefield, which has housed asylum seekers for several years.
It was the first migration-related protest she had ever attended.
“We’ve put up with so much for so long and I think ordinary people now, they’ve decided it’s no good sitting, doing nothing,” Dinah says.
After reading about a male asylum seeker being charged with a sexual assault in Epping, she says she is “fearful” for her granddaughters’ safety.
“They’re undocumented,” she says, referring to those who have arrived in the UK on small boats.
“We know nothing about them. We don’t know where they are wandering the streets. It’s not right, is it?”
She’s also angry about the cost of housing asylum seekers in hotels.
Image: Dinah says Nigel Farage ‘says what I believe’
I ask Dinah what she thinks about the government plan to close asylum hotels, stop illegal crossings and deport people who do not have a legal right to remain.
“It’s all talk, all talk”, she says. “I don’t believe them.”
“I would be happy if the Navy went into the Channel, we’re an island for God’s sake, and stopped the boats.
“That would make me over the moon.”
Dinah tells us people used to be “afraid” of saying what they really thought about migration.
No more, she says.
The ‘migrant watch’ group
On the other side of Wakefield, we meet 47-year-old James Crashley.
He’s also been to the local asylum hotel protests.
An army veteran and former policeman, James says he does not think asylum seekers should be housed in hotels or houses of multiple occupancy.
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1:48
Where are UK’s asylum seekers from?
Image: James has been trying to set up a ‘community watch’
“I’ve served in Kosovo and in Iraq, within the British Army,” he says. “And if I can be housed in a tent for six months, then they can too.”
The prime minister has pledged to end the “costly use of hotels to house asylum seekers in this parliament” – which would be 2029, if not earlier.
James has, by his own admission, become somewhat notorious in his local area for trying to set up what he’s called a “community watch”.
He says the police are “very good at dealing with serious crime” but believes “they seem to forget that day-to-day crime exists”.
Image: James stresses the group ‘isn’t vigilantism’
Called “5 Town Migrant Watch” and advertised by him on social media, James says the volunteer group will support the Wakefield hotel protests and act as a “gentle presence” in public areas to tackle “all anti-social behaviour”.
But it will focus on “illegal migrant men” who James describes as having “conflicting traditions and cultures”.
“They come from cultures that aren’t as civilised as ours,” he says. “They don’t seem to adhere to our laws.
“And because of the cultural differences, as in the sexual assaults on children and women, they believe that’s fine in their cultures. Well, it’s not here.”
I say to James that no culture accepts sexual assaults on women and children are “fine”, a point he says he “accepts”.
But he claims that, by definition, people have already “broken the law” when they arrive on small boats in the first place.
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James’ group has attracted hundreds of supporters online, but also criticism from people who believe the group – and James himself – is not only divisive but dangerous.
James admits he has previously had a police caution for a public order offence, not related to the community watch, but stresses this group “isn’t vigilantism”.
“It’s a peaceful movement,” he says. “But if needs be, we’ll stand our ground and will prevent crime. We’re not allowed to commit crime.”
‘People are angry’
A few days later, we meet Dinah again outside the Cedar Court Hotel in Wakefield.
Protesters line the road, waving Union and St George’s flags. Some are shouting “send them back” and “stop the boats”.
Image: The protesters and counter-protesters
Groups of counter-protesters are there too, chanting “Nazi scum” over the police barricade.
I ask Dinah how that feels.
“I think it’s hilarious,” she says. “I know what I am, I don’t value their opinion, so I couldn’t care less what they call me.”
But standing next to Dinah, also waving a Union flag, is Sharon.
She says she’s “a little bit frightened being here” and feels it’s unfair to be put in that position just “to try and get the government to listen to you”.
She added: “I’m a 60-year-old mum. I work 40 hours a week. And nobody gives me anything free. You just want fairness.”
Image: Sharon says she wants ‘fairness’
In the crowd, we find James.
I ask him what he thinks about the government plan to appeal a court ruling to shut the asylum hotel in Epping.
“Of course they were going to try and block it,” he tells me.
Image: Dinah says she ‘doesn’t value’ the opinion of counter-protesters
“The smiles here and the good attitude and the positivity is masking the anger of what’s happened to the English.
“People are angry. People know that once they’re out of here,” he says, gesturing at the hotel behind us, “they’re going to be put in the community”.
“What happens then, who knows?”
Dinah and James are among thousands of protesters who share a sense of being ignored by the government – leaving an overwhelming sense of pressure and uncertainty about what will happen next.
Foreign Secretary David Lammy confirmed the government had summoned Andrey Kelin in response.
Mr Kelin was seen arriving at the Foreign Office building in Whitehall today.
Image: Russian ambassador to the UK Andrey Kelin arrives at the Foreign Office building in Whitehall
Mr Lammy posted on X: “Putin’s strikes last night killed civilians, destroyed homes and damaged buildings, including the British Council and EU Delegation in Kyiv.
“We have summoned the Russian Ambassador. The killing and destruction must stop.”
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The British Council’s chief executive, Scott McDonald, said their guard for the building was injured but “stable”.
“At the insistence of my amazing colleagues, we will continue operations in Ukraine today wherever possible,” he said.
“Their resilience is awe-inspiring, and I am deeply thankful they are all safe.”
Earlier, Sir Keir Starmer said: “My thoughts are with all those affected by the senseless Russian strikes on Kyiv, which have damaged the British Council building.
“Putin is killing children and civilians, and sabotaging hopes of peace. This bloodshed must end.”
The British Council is an arms-length body from the government, and says its mission is to “support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide”.
It facilitates schemes like working, living and learning abroad for British people.
Most of its funding comes from the fees it charges people for its services, but it does also get funding from the Foreign Commonwealth and Development Office (FCDO).
As well as the attack on the British Council building, Russia also targeted the EU delegation building in the Ukrainian capital overnight.
Ursula von der Leyen, the president of the European Commission, told reporters two missiles hit within 50 metres of the site in 20 seconds.
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2:17
Devastation in Kyiv after deadly Russian attack
And Kaja Kallas, the EU’s foreign policy chief, said the bloc was also summoning Russia’s ambassador following the strike.
“No diplomatic mission should ever be a target,” she said.
The attacks came as part of wider strikes on Kyiv, which destroyed homes and buildings and killed at least 15 people and injured 38, according to Ukrainian officials.
Russia has said it targeted military sites and air bases in its large overnight strike on Ukraine – and that it is still interested in negotiations to meet its aims.
“The special military operation continues,” he said, referring to Russia’s full-scale invasion of Ukraine, which it launched in February 2022.
“You see that strikes on Russian infrastructure facilities are also continuing, and often Russian civilian infrastructure is targeted by the Kyiv regime.”
He added: “At the same time, Russia will maintain its interest in continuing the negotiation process in order to achieve the goals we face through political and diplomatic means.”
Russia’s latest attack on Ukraine has been widely condemned, with Germany’s foreign minister Johann Wadephul saying there must be “consequences”.
“Last night we once again experienced in a terrible way how Russia attacked and bombed Kyiv, civilians died, children died, and the European Union delegation was also attacked,” he told reporters.
Mr Wadephul added that Germany wanted to show it was considering a further response and that any action would be taken jointly by the EU.
A Foreign Commonwealth and Development Office Spokesperson said: “The UK condemns in the strongest terms these outrageous attacks on Ukrainians and the damage done to the British Council and EU Delegation.
“Russia’s increasing attacks on Ukrainian civilians and cities, including Kyiv, are an escalation of the war and deeply irresponsible and are further sabotaging international peace efforts.
“We have made clear to the Russians that such actions will only harden UK and Western resolve to support Ukraine and bring an end to this unjustified war.
“Russia must stop this senseless killing and destruction immediately.”